SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.47

1.5 Rating 1,806 Reviews

11 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,806 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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168

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Five carpets ordered early August, paid for in full. Expected fitting date was 10th Sept, which came and went without contact. Each week we were told "I promise it will be next week" but they never called and we would have to chase. Finally three carpets came in and we were told we could have those ones fitted, as we'd now been without carpet for several weeks. However instead of arranging it the store manager called and said we had to wait, you guessed it, "one more week" and he "promised" the other carpets would be in. They weren't. He eventually agreed to a split fitting. Another three weeks of "just one more week" from the store manager, along with some very poor behaviour from said store manager. We finally emailed to say relations had broken down and we would be approaching our bank for a Section 75 charge back as they refused to refund and had not supplied the goods. We were then referred to a head office complaints resolver. She admitted the final carpet had only just been made and should be ready for ir transport from Belgium. The carpet which the store manager had said "was refused because it wasn't in its full shipment and had been sent back to the North Sea" was magically found. Within 10 days all the missing carpet was installed, although not the tidiest. It was an awful mess, caused a lot of stress and until Head Office got involved we didn't get any where. Extremely unhappy at spending more than two months without carpets, being constantly lied to by an over friendly manager and having to constantly contact SCS. I would advise everyone to buy elsewhere. SCS are shoddy scam artists and if they think they can get one over on you they will.”

Helpful Report

Posted 3 years ago

“We bought corner sofa delivered end of July within 3 weeks the arm was broken. I got up from sofa using the arm next thing there was a bang upon further inspection a technician came out 6 weeks later & the wood had cracked. His report was accidental damage & wanted to charge me for repair. I complained and they said a senior technician agreed with 1st technician although he never came out to inspect it, so how can he possibly agree. There is no way it’s accidental damage as I was just getting up off sofa it is obviously defective. Will NEVER EVER & my family and friends buy from this company again they are a disgrace!!!”

Helpful Report

Posted 3 years ago

“We paid £2200 for sofa and £250 for extended warranty. Manager said they can not repair it but can offer £400 and collect the sofa. Any advice please?”

Helpful Report

Posted 3 years ago

“Having promised my carpet would be in for today the 4 th of November I've had no word to say that my carpet is in now for delivery this is my 4 th carpet since June the first two came damaged and the third one was the completely different carpet I chose wrong colour and it was the most thin thing you have seen the manager in the store ordered the wrong one I have paid for this shoddy service by S C S and I expect my carpet before Christmas”

Helpful Report

Posted 3 years ago

“I had Bought a sofa for over £2400, It had given me 10 year guarantee for leather, structure and spring. Plus I had bought 5 years accident damage policy for extra £300 within three years time of owning the sofa, I cannot even sit; All springs have came out from the bottom of the sofa, inside fabric torn, the structure has changed as well as the leather texture has creased. I claimed the sofa through insurance and they have stated all these problems are not covered within the insurance policy. There was no benefit from the insurance policy if it did not cover the damages. Very cheap quality sofa and can not recommend to anyone unless you want to waste your money.”

Helpful Report

Posted 3 years ago

“I am absolutely disgusted, disappointed & extremely angry. We had our corner sofa for 3 weeks, I was getting up of it and something gave way in the arm when I got up there was a hole. Contacted them arranged for technician to come out & they are putting it down to accidental damage & charging us for repair. When technician was here he stripped it down and to my astonishment it was hardboard. I would of liked a credit note because I would never of bought it if I’d of known it was so flimsy made. I will not let this go and will not be buying ( or any of my family) and as many people as I tell not to buy from SCS will be putting on social media. Very, very angry ex customer. Sylvia Williams”

Helpful Report

Posted 3 years ago

“Terrible company! Ordered a sofa in June 2021 and still waiting for it to be delivered. Dates are constantly changing as to when I will be able to schedule a delivery date. Absolutely zero communication. So as if waiting just over 4 months isn't enough, when it eventually arrives at the warehouse I will have to wait for them to actually deliver the sofa to my house. Avoid at all costs unless you're happy waiting a lifetime for furniture.”

Helpful Report

Posted 3 years ago

“So I went to the SCS show room and picked out a suite and tables and chairs and coffee table. We have since June when we first ordered been given 4 different dates for it to arrive the last notice was forJanuary at some point. With the economy the way it is and I can't see them being able to ship these items to the uk any time soon . I have no suite or chairs just now as we moved into our new home just shy of two months ago. I have asked for a refund now. I spent just shy of 5000 with them and I just don't trust they will be able to deliver. Will update if I get my refund without any hassles.”

Helpful Report

Posted 3 years ago

“Do not use this company! I have had the most horrendous carpet fitting, full agreement from the after care team that it is unacceptable and yet no action to resolve it. Constantly being told it all hangs on a response from one individual in the whole company which isn't forthcoming. They have fitted wrong items, different to what I ordered, made a complete mess of the fitting and also had me wait in for a whole day where someone was going to correct it only for no one to turn up. This has now been going on for weeks. I have made official complaints with no formal responses and requested information on how to escalate or details of the correct ombudsman to approach. They have told me verbally there is no escalation process, so they clearly expect me to just get bored and go away. The service has been absolutely horrendous from start to finish. Would not advise using this company for anything!”

Helpful Report

Posted 3 years ago

“Excellent service from showroom to delivery. Settees look great and comfortable to sit on.”

Helpful Report

Posted 3 years ago

“Awful awful awful sofas. Worst quality I have ever brought. After 3 months look 10 years old. Sagging material on bottom cushions and sagging back cushions. Called them out and told to beat the he’ll out of back cushion st out into shape. And stretch the material out flat on seat cushions. Really ? After 2 months do you need to do this. Complete waste of money. Never will I use them again. I wish I kept my old sofas, still look smarter and newer than this pile of rubbish.”

Helpful Report

Posted 3 years ago

“I bought from SCS some yeras ago & ended up waiting around 8 month for delivery.Could lightning strike twicee ?? Yes it seems as my mums suit ordered in June has now been moved to Nov when it was promised for Sept.We only found that out today as we chased it up as we had tomorrow as its expected date at the warehouse.Horrendous firm.Order at your own risk.”

Helpful Report

Posted 3 years ago

“I received my refund after changing my mind I will be back again to purchase.”

Helpful Report

Posted 3 years ago

“Had to put star in order to leave review. Aviod SCS at all costs if want decent furniture.!!!! After sales service waste of time suite delivered on time but noticed faults straight away. Unable to go to store have to ring customer service who took forever to write down my complaint but there again it was me paying for call. I have had a after sales person call to look at faults today, what a waste of time. Came in took photos said marks and puckering on suite were from packaging and would even out. Mark on arm would come off with damp cloth which he procceded to try didn't work. Only had suite 10 days and foam i paid extra for is sinking already he just said to alternate cushions which has already been done. Was not told at time of sale that i would have to be pumping cushions up constantlly to keep shape. Quality was not what was expected at all ones seen shops must be of better quality to get people to buy.”

Helpful Report

Posted 3 years ago

“Terrible company ordered and paid for an endurance sofa in July ,was told would be delivered the end of October.Had my delivery time moved 5 times since buying now telling me that will be middle of December before delivery I’m sick of it .DO NOT BUY FROM SCS they are dishonest ,promise you things they can not deliver just to get your hard earned money !!”

Helpful Report

Posted 3 years ago

“ABSOLUTELY INCOMPETENT ADVICE GIVEN by Customer Services on AFTER SALES. On Order number S00965418235 I wanted 3 Months for these items to be delivered which were delivered today BUT the guys could not take the 3 Seater up the stairs due to the bendy staircase and Lift WHICH was EXPLAINED to the Sales Assistant at the time of purchase and was Assured it would be OK as the deliverers were experts. Unfortunately I had to contact SCS customer services on 4 occasions to explain but they left me to my OWN devices to arrange for an UPHOLSTERER via his email at my Expense to sort it out. This is the WORST after sales service I have Dealt with. They have got my money now and that is ALL that matters. I shall be in time contacting WATCHDOG to EXPOSE this Company and alert people to steer clear of their promises.”

Helpful Report

Posted 3 years ago

“Carpet fitter appointed by SCS damaged room. SCS not interested. Customers service rubbish. Dont buy from them.”

Helpful Report

Posted 3 years ago

“Carpet fitters left all of the rubbish also there was bits of the carpet fluff everywhere I had to hoover up the mess it was unbelievable they take no pride in how they left the house Also free fitting is only for standard fitting what that is I don't know was charged an extra £70.00 on day if I didn't pay they were not going to fit had to pay as I had already waited 3.5 months for the carpet”

Helpful Report

Posted 3 years ago

“No stars allocated.Do not shop at this company please keep away.It has been a complete nightmare from day one.Waited 4 months for a carpet and no communication from the store.Unable to ring the store had to hang on for a long time and this was directed to a call .centre.All communication was initiated by myself.Had already paid full amount of invoice.Kept giving me dates and still no purchase received.No customer service at all.Extremely dissatisfied with the whole experience.Please be aware do not expect good customer service from this Company!!”

Helpful Report

Posted 3 years ago

“Bought 2 large sofas,had repaired 3 times stitching falling apart,demanded to speak to a manager,not one available said he would ring back in 72 I said I bet you don't,they didn't,offered to replace to cushions so they would match,what about the other 6 ? Complete sharks”

Helpful Report

Posted 3 years ago

SCS is rated 1.5 based on 1,806 reviews