SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,850 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,850 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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169

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i went to the blackburn store and they give me false information about the sofas and when i asked them to change them they they were the right ones and they sent someone out to check and he said the same they are the right ones and he made a report saying everything is fine”

Helpful Report

Posted 5 years ago

“Would never use SCS ever again ! Bought a corner sofa from scs, after a few months the leather started to come away from some of the seats. Contacted scs they sent someone out to inspect it., was classed as a fault with the leather so scs order us a new one. I had to keep phoning for updates as they never contacted me. After 12 weeks the new sofa was delivered and it was RIPPED. Again they order us a new sofa and guaranteed it would be delivered before Christmas, which it was not. Unhappy I complained to an area manager and was offered a good will gesture of £400. Had new sofa since 4th Jan 2019 and once aging the leather as started to come away. Scs once again inspected the sofa and it was again classed as a manafacturing fault with the leather. As there are no other sofas in SCS that will fit in our living room we have opted for a refund. We're now being told we can have our money back minus the £400 good will gesture. Shocking really. I haven't put this review before as I was giving scs the opportunity to rectify the issue, but seen as I've had no response from SCS I though I would leave this review. Please consider this review before you buy from SCS !”

Helpful Report

Posted 5 years ago

“NOT HAPPY I went to scs on the 6th January 2019 found nice sofa with recliners plus 1 electric chair are delivery 13weeks 16 weeks later it turns up waited in all day last drop of day gets the chair in put the back on didn’t line up with the seat so gets the sofa of the lorry un packed it on the pavement out side and the sofa was snapped so waited 2half weeks for refund went up to shop to get my refund I paid cash so I want cash back manager says got no money every one pays by card not my problem after arguing for half hour the manger gets my cash refund so she is a LIAR”

Helpful Report

Posted 5 years ago

“Sadly I failed to review their feedback until it was too late and I'm now repenting at leisure. I've had the same experience with the aftersales service. Despite being told I would have my sofa in 4 weeks, it will now be 7 to 8 weeks and they simply don't care. Just go elsewhere. You have been warned.”

Helpful Report

Posted 5 years ago

“Lied from the start the head office in Sunderland are very rude and don’t want to know. Avoid buying from this company”

Helpful Report

Posted 5 years ago

“I was told my order would be delivered in 4-6 weeks from the purchase date of 20th March. On Friday 26th March I received a call to say they had arrived in the warehouse and The next available date for delivery was Friday 3rd May which I was fairly happy with. On Friday 3rd The delivery man called and said he was having trouble finding parking as there is a red route on the main road and his vehicle is too big to enter the estate as they feel they would have trouble reversing out. I did not see the vehicle but after going back and forth with the courier he advised Me to contact SCS to get the sofas redelivered in a smaller vehicle. When I contacted the distribution centre they said the next available date was 10 days later on the 13th May. At this point I was very frustrated as 10 days is a long time after waiting so long already. Anyway I received a call on Monday 13th from a driver to say he was on his way, I then used my initiative to ask if they were in a smaller vehicle as that was the issue before, he then said he was in a large vehicle, so he’ll give me a call back to see what was going on. Once he called me back he said he was going to deliver it to my local store who would then deliver it to me, after 3 calls to them, at 8pm I was told the delivery would not be going ahead. The following day I received a call, a colleague called and said that the store messed up , and the next Available day they could deliver was Wednesday 15th at 10am. On Wednesday 15th At 10.30am I called the DC again as I hadn’t received the sofa or a phone call to give me an update. The lady I spoke with said a courier was coming to collect it and that they would deliver it today. An hour later she called back and asked if I was aware I would need to pay £59 to the courier, I had already paid that fee back in March so NO was my answer, she explained that the store would refund me later. At this point my frustration levels had reached an all time high, I explained that I did not have £59 to give and they would need to sort something out, she then said the store would pay and the sofas would be with me soon. An hour and a half later the courier arrived. They attempted to bring the sofas in and said that it couldn’t fit through the door and I would need to pay £120 PER sofa for them to dismantle it and put it back together inside my home but it wasn’t possible to do today. So I still haven’t got the sofas 8 weeks later.I don’t think I would even use the company again!”

Helpful Report

Posted 5 years ago

“Sales people in store very good and helpfull delivery date was given two men from delivery contractors arrived and informed bedroom window would have to come out as it would not go into hallway I asked two painters working local and they lifted it in. via the front door without taken any window out. Not happy with delvery team”

Helpful Report

Posted 5 years ago

“Terrible in every single way you can think of. Do not shop with them, once they have their sale they could not care less about you. Lied to repeatedly and provided them with evidence of this but they still do not care.”

Helpful Report

Posted 5 years ago

“I was told to wait in all day yesterday and the carpet didn’t turn up then I was told to wait today all day and have just rung them to be told it isn’t coming today again. Shockingly bad service”

Helpful Report

Posted 5 years ago

“Good afternoon Sir/Madam, I have recently placed an order with SCS Doncaster and have had a really bad experience. Please see below time line of what has happened. I have condensed it for your reading. 21/03/2019 - Attended SCS Doncaster met with the sales person, chose a sofa, paid the deposit, left the store. A great experience polite and helpful staff and the sales lady advised if I paid the following week once I had been paid (28/03) the sofas as they are manufactured in England would be able to be delivered the 3rd week of April. 04/04/2019 - Contacted Doncaster SCS 25 times on the phone with no response. Contacted SCS Facebook Messenger instead to say i was struggling to get through and i recieved a response stating they would 'email the store for you and ask that someone contacts you'. I gave this information immediantly - never heard from the store. 08/04/2019 - Contacted SCS Facebook to find out when i would have a delivery date. SCS for the first time replied saying 'dont have a date to give you as yet the factory will advise i reckon you are looking at end of April/Early May. 23/04/2019 - I contacted SCS asking for an ETA as this was now the third week of April, the response back, 'your furniture is due into the DC on the 29th, you will get a call towards the end of the week to arrange a delivery'. 28/04/2019 - I have rang the store, the DC , and the head office by this point on multiple occasions and getting incredibly frustrated, i am then told on facebook by SCS 'we will only be able to book in your delivery once the stock is at the DC'. 30/04/2019 - I spoke to DC and they have said i will be waiting another MONTH. 30/04/2019 - SCS facebook 'i've emailed the store manager with your concerns/request to cancel to see if there is anything they can do for you'.. - STILL HEARD NOTHING BACK. 03/05/2019 - SCS Facebook 'just spoken to the store - the manufacturer had made a mistake and your sofa didn't make it onto the delivery. They have added it onto the delivery on Monday, you should recieve a call on Monday to arrange a delivery slot.' 06/05/2019 - No phone call received, spoke to SCS facebook and they asked for my number to call me to explain instead. He rang me and said that they had not manufactured my sofa yet so i was going to have a 3-4 week wait from the 6th. I asked to chase this up with the manufacturer as it's not good enough and SCS on the phone said they would do. Now, i have received a few messages off a girl called Hollie. Not very apologetic or willing to make some calls and help us get a sofa in our living room!!! The thing that has upset me most is we had a christening after party booked at our house for this weekend (11/05/2019) and we have had to cancel it and arrange a venue as there is nowhere for anybody to sit! An additional expense to us of £200 not to mention total inconvenience. Just to remind you also, we were promised the delivery by the instore sales person on the 3rd week of April so I had left plenty of time. Please, could somebody assist us in any way at all and just give us a date that we may receive this delivery, and if it isn't going to be in the next week, please allow us to cancel this order as I am upset, shocked, and unbelievably dissapointed with the whole experience. Best regards, Emily Mellor”

Helpful Report

Posted 5 years ago

“WE have been waiting today it will be 15 weeks for a sofa l ordered in Jan .I have had no.phone call or help to say when we will get it . I think as everyone does it needs a discount for the time waited .The customer service is Nil .I will never shop there again ..”

Helpful Report

Posted 5 years ago

“Still arguing for a refund after 3 months of a coffee table I felt pressured into buying by a sales person told me my refund will be back in my account on the 9th of May 2019 and it is that date and nothing has cleared the account and speaking to the bank I was informed by them that there was not a single payment from scs pending to clear the account I have been on the phone every single day arguing and demanding my refund this is real lack of customer service”

Helpful Report

Posted 5 years ago

“Awful company. I had what can only be described as the worst customer experience of my life. Ordered a carpet, took the day off work to be at our newly purchased home for it to be fitted (by a fitter of the company's choice, not mine!). My time slot was 7am-7pm. It got to 7pm and I rang SCS to see where the fitter was, they said they would contact him and he would contact me. This never happened. So at 7:30pm I rang again, they said they would ask the fitter to contact me again. The fitter rang me, slurring his words, and said he would be with me in an hour. I said I had taken a day's holiday for this, and was really unhappy that it was now 8pm with no sign of him. He offered to bring me a bottle of wine to make up for the fact he hadn't arrived yet! (WHAT?!) And kept saying "I don't want you to think we have been sat in the pub all day..." Strange thing to say? Now I obviously do think that’s where you’ve been. The fitter and his team didn't arrive until 10pm at night, slurring their words, fit the carpet HORRENDOUSLY, with the carpet not even reaching the edges of the room properly, pulling up all over the place. When ringing SCS to complain about the fitter THEY had supplied me with, they said it's not their liability, and I could've got my own fitter if i'd wanted. The only reason I got a fitter through SCS is because they were doing an offer where they pay your fitting fee for you. This complaint went on for 6 months, and I eventually gave up after receiving copied and pasted emails every time I chased the issue, which got me nowhere and i'm still left with this awful carpet that doesn't fit properly. There is no way to rectify this mistake, as SCS have all their terms and conditions covering every aspect of the business, protecting them of accepting liability at every turn. Never again will I use SCS for any service, flooring or furniture. I am making sure everyone I know doesn't ever use SCS either as I wouldn't want them to go through the stress and pain i've been through this year, a year which should have been the happiest time, moving into our first home together.”

Helpful Report

Posted 5 years ago

“Wrong carpet delivered and damage to property by carpet fitter. If you are offered a fitter named Geraint Roberts then I recommend that you find someone else, In my opinion he couldn’t fit a carpet to save his life and then lied about the damage he caused”

Helpful Report

Posted 5 years ago

“What a F--king joke, they have left my 70year old mother without a sofa now for 10 days, it was due to arrive on the date stated, we broke up the old sofa a day before, the delivery never arrived, now my mum is left sitting on a hard dinning room chair. This company in a joke. Avoid them. Pay the extra and go elsewhere.”

Helpful Report

Posted 5 years ago

“Had to cancel the order after delivery turned from 6 weeks to 15 weeks and customer service was poor, Wigan branch”

Helpful Report

Posted 5 years ago

“The worst customer service I have ever dealt with in my life, I was lied to about timescales in order to get a sale, I called to cancel and get refund when I found out delivery and fitting of my flooring would take longer than advised to then be told they would make it urgent and get delivered sooner. This did not happen. I called so many times I can’t count to be told I’d get a call back and I never did. Once I finally got it delivered and fitted the scotia was the wrong colour, again waiting a very long time and numerous phone calls, to then be delivered the same wrong colour scotia. Again waited a very long time for a resolution to be given no resolution at all just a refund for the scotia. I now have an unfinished floor, gaps all around the edge and nearly £1000 worse off. Angry is not even the word! NEVER use SCS in Bradford, I definitely will not be making this mistake again. At the moment I’m following a complaints procedure to try and get some sort of compensation or resolution.”

Helpful Report

Posted 5 years ago

“Guess we are not the only one in this situation. We placed an order for sofas and was told that it will take 6 - 8 weeks. However, the sales person said he will put in 12 weeks, just in case there were any unexpected delays. After 6 weeks, we are told that it will take 16 weeks !! They quote paperwork - 12 weeks as it was 'Agreed' plus additional 4 weeks for delivery !! That is twice the maximum delivery time committed. While legally, SCS is covered, they have certainly broken the trust. Do not believe the sales and go strictly by what is in the paperwork and small print !!”

Helpful Report

Posted 5 years ago

“Disgusting!!!!!!!!!!!!!!!!!! AVOID Is all the only word to describe the shambolic experience we have received. Ordered a sofa to be told 6 weeks delivery still not received it 13 weeks later staff are unhelpful and never answer the phone when they do eventually there are rude and unhelpful i could understand if it was a few weeks late but 13 weeks is a joke constant lies from store about lead times if you want a sofa do not buy it from here unreliable and liars I am disabled and left without a sofa due to there lies about when it would be here avoid this store and business treat people with not respect just to make money rang to complain to be told call back next week which I did then stated has to be by mail they receive the complaint a bunch of liars and time wasters so stressful to deal with - Doncaster store”

Helpful Report

Posted 5 years ago

“Do not buy carpets from SCS! I had carpets fitted in the whole house, and I regret it so much. The carpets were poorly fitted a month ago and it actually hurts to stand on it. A surveyor from SCS was sent out to inspect the fit and reported that the fit was "dangerous" and needed to be fixed ASAP. Nothing has happened, despite repeated chasing for the last month. The men fitting the carpets left so much rubbish in my house (discarded pieces of carpet scraps, empty crisp packets and wrappers and even their own tools). It took me 2 hours to tidy. They even discarded 2 two-inch blades discarded on the carpet! I was also overcharged as there was enough excess to carpet another two rooms. SCS acknowledge they messed up the original measurement and said they would compensate me. I am yet to receive anything. I cannot convey what a bad company SCS is, and what poor customer service they have. The biggest mistake I ever made was buying from SCS. I just wish someone had warned me not to go near this company.”

Helpful Report

Posted 6 years ago

SCS is rated 1.5 based on 1,850 reviews