SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,847 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,847 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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169

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff in shop were very helpful and pleasant, and the two guys who delivered our furniture were spot on from phone call with time of delivery and getting settee's into the house made it look so easy, full marks to them all thank you xx”

Helpful Report

Posted 4 years ago

“we bought a three piece suite, in february and understand a delay would affect our delivery which should have been may 2020,but covid 19 delayed that,we waited till july,before going back to the store to find out what was happening as scs did not keep us informed what was happening.we went to white city store in old trafford,manchester,where we met the rudest ,ageist employee ever,he was arrogant, and because we are in our 70s talked down to us, and treated us like we were THICK. gesticulating a the shape of the world to show us where the pandemic is.DO NOT BUY FROM THIS STORE OR COMPANY, and refused a refund,never been as insulted as much in my life by his attitude,I have2 sons who would not speak to people like he did, mr and mrs j loftus”

Helpful Report

Posted 4 years ago

“Was promised scs would uplift damages sofas which I received on the 6th of February this was due to take place the Thursday the week lock down happened but only after I was instructed by my lawyer to inform them they had breached my customer rights and informed them court action would be taken I was informed by scs an arrangement would be made to uplift the goods as soon as the business opened again despite waiting to hear from them I then waited over 2 weeks to go into the kirkcaldy store to see why I had not heard from them about uplift they said they would get back to me that was 2 weeks ago and guess what no further forward. Was told when I visited the store because of coronavirus they couldn't uplift from my home this is utter rubbish as I have just heard from the suppliers of my new sofas they can deliver them to me at a convenient time to myself. So if anyone is thinking of going to scs for furniture I advise them to think carefully as if you have any complaints and try to get through to customer service you better have plenty of time on your hands as 4 months later I am still waiting for them to get back to me. This has in no way any reflect on the staff in the store who have always been helpful but in their own words their hands are tied as far as dealing with complaints That is now all done from their head office which quite fankly is a joke you can't even get through to leave an e mail .this company is a joke and does not deserve you even contemplating giving them your money.”

Helpful Report

Posted 4 years ago

“Beautiful new Settee & fantastic delivery & Polite delivery people thank you for your support you have given everything time I have visited your store in Fenton Stoke on Trent. MR D Lovatt. Reference code S00084343061WAW302287.”

Helpful Report

Posted 4 years ago

“had no satisfaction from scs after sales over a faulty new Lazyboy £1100 leather settee, they didn't want to know, the seat seams were badly mis-aligned by 30mm and they advised "bash the seat squab forward with both fists really had to bring it forwards, the technician who came within the first month did this and the seam moved but just reverted to it's former postion, he did it a second time but the same happened. the advice from him was to keep bashing it, at 75 years of age I haven't got the sort of bash in me to do it as hard as he did. I pursued the claim for that and a sagging seat filling problem for over 12 months with absolutely no held from SCS, their CEO or Lazyboy, I would certainly never use either of these companies services or buy their products again.”

Helpful Report

Posted 4 years ago

“Over promised, under delivered! Took my order and my money for bedroom carpet, underlay and fitting. Order placed on condition of guaranteed fitting date to fit in with other works. Fitter arrived and realised they'd supplied the wrong gripper edging plate. After 2 days of contact, the Manager at the Birstall store contacted me to apologise, confirmed the correct plate was available and rearranged fitting for 2 days later. Guess what.....fitter contacted me to advise they still hadn't supplied the correct edging plate! I'm now still waiting for a call back from a Manager. Needless to say, I'll be cancelling my order, demanding my money back and will take my business elsewhere.”

Helpful Report

Posted 4 years ago

“What a disastrous experience. I ordered carpets at the London Beckton store. Gave measurements and told to wait 3 weeks. I remove my carpets all ready for the new to discover SCS got my measurements wrong. Had two rooms fitted on recommendation of fitter being told they will easily fix and reorder the right size. That’s where it all goes wrong! Went in on carpet delivery day (Thursday) to discover if the carpet manager is on his day off you’ll have to wait till he is back in to move forward with anything. Good luck to customers if he is on annual leave. So then speaking to him (Dave the carpet manager) I was promised on Friday I’ll have the right carpets by the following Monday or Tuesday latest but momentarily they will put the wrong sized carpets down to reduce the inconvenience they have caused. Expected really as it’s their mess. But no. No update or contact on Monday to confirm. If you call SCS you’ll be on a very long hold and if you’re lucky you’ll have someone to talk to. I couldn’t get through to anyone on Monday but got lucky on Tuesday. After no response from an email I got through to the store. I’m now told no temporary carpets but I should have carpets on Monday or Tuesday. I thought ok. Mistakes happen but no... Tuesday late evening I get a call saying they can’t get me the carpets at all. No compensation or anything will be offered for inconvenience as the agreement is cancelled once the order is cancelled. So I asked for my money back.. They say they will only refund me once they remove the carpet already installed. So then third trip to the store this time to argue with them as clearly being nice has not got me anywhere. They are refusing to give my money back now. After so much time wasted I get promised to have temporary carpets again till 10 august when they will have my right size. But it doesn’t end there. Wednesday I am called they are coming to remove the existing carpets as they are not putting temporary carpets down. I explain I have a 2.5m wardrobe fitted after carpet installation as anyone would order their furniture after carpet installation right? now would need manpower to move but I’m told they will just cut around and take what they can reach so they can to be able to give my money back. I am speaking to the carpets manager and request to speak to someone higher as he clearly is making false promises. Harpul is above but again no luck. No contact only this Dave. Now am now left with two rooms with different carpets as I couldn’t have the wardrobe moved and to somehow get away from this disaster and get some of my money back at least. I now am waiting for carpets from elsewhere after being delayed another week by scs adding to my inconvenience. I’ve got bare wood with two young children and only an apology. SCS has now given me the remaining two room carpets at a discount which now looks ridiculous as it will be different to the rest of my house. I am literally stuck and regret from the bottom of my heart in making this order from SCS. I’ve literally been left with no carpets and two rooms with different carpets which I have been made to pay for due to SCS mistake. I’ll have to look at this carpet and remember SCS messing up the look of my house for many years to come. To all customers reading this. AVOID SCS! Save yourself from this heartache. These guys don’t have a clue in carpets and what customer service is. I’ve known SCS to be a sofa shop. I should’ve trusted my instincts. SCS really needs to stick to selling sofas. The service I got was literally disgusting. Go to a carpet specialist or your local carpet shop. You will be doing yourself a favour. To top it off I was told I would my refund at 11.30 over the phone but had to go in the forth time to get my refund as no one was answering the phone. Scared at another false promise at 4.30pm went back to the store and managed to get some of my money back. Absolute disaster.”

Helpful Report

Posted 4 years ago

“Visited Dundee store 1st July to browse for a sofa and was refused entry despite there being no customers in store! Was told I would have to make an appointment to browse?! Will not be buying from them!”

Helpful Report

Posted 4 years ago

“The worst ever uncomfortable suite we have ever bought. Even my guests cant get comfy and continue to slide of it. The service was very good when we bought it but we havent contacted them over this matter.”

Helpful Report

Posted 4 years ago

“Avoid This Company At All Costs !!!!!!!!! ScS do not deserve any stars at all. Bought my 3 seater sofa in November 2019, and after a few weeks a small hole appeared at the back of safa, which got worse over time, with the wooden bracket protruding through. I complained to this company over this faulty sofa and was told by email that parts would be ordered and will be in store on 27/6/2020. I am waiting for the repair man. ScS are selling shoddy goods and ripping people off, left right and centre. Its insane how this is still allowed to go on. There is a Change.org link complaining of this cowboy company. https://www.change.org/p/bbc-scs-furniture-to-be-investigated-for-persistent-breach-of-consumer-rights?utm_source=share_petition&utm_medium=custom_url&recruited_by_id=8622ec30-120a-11ea-a731-b5ef7039a605 I will take this matter further.”

Helpful Report

Posted 4 years ago

“If you are reading this please do not buy anything from this company. Also, the reviews on Trustpilot are not genuine. I made the mistake of purchasing sofas and carpets from SCS and my problems started from there. On delivery of the sofas, I noticed that they were way undersized from what was advertised and looked ridiculously small in my living room. I measured the space in my room to make sure the sofas would fit so knew they were the wrong size. I measured the sofas and to my shock, they were way smaller than what they should have been. I contacted SCS about this after finally managing to get through to them by phone and they sent a technician out. He agreed they were the wrong size and said he would pass this on to SCS. SCS didn't get in touch with me so I contacted them, then to my shock, they said the report shows there is nothing wrong with the sofas and they will be doing nothing about it. Then the problems started with the carpets, I purchased what I thought was good quality carpets, underlay and grippers but straight away the carpets were excessively shedding. Obviously carpets shed when first laid but the shedding of this carpet was ridiculous. I thought that this would eventually stop but it just got even worse. The shedding eventually resulted in holes appearing in patches in a lot of different places on the carpet. All you could see was the backing of the carpet, it looked a really bad mess. The carpet that was taken out to be replaced was in better condition than the one SCS fitted. I phoned and emailed SCS so many times but they did nothing, so I phoned Citizens advice. I was advised to write letters stating my consumer rights which I did but SCS still did nothing about the sofas as they said there was nothing wrong with them. They did send a woman out to look at the carpets, she said they had a manufacturing fault and SCS will be back in touch but surprise surprise they never contacted me back. I also sent in photographic evidence to SCS and the finance companies which were Ikano and Creation but they did nothing either. I then decided to make a claim with MONEY CLAIMS ONLINE as why should I pay for faulty and misdescribed goods. I made a claim online which cost me £180.00 and waited for a response from SCS. I must say SCS replied to my claim quickly but still had the cheek to dispute the claim, so I took it further and the courts arranged a free mediation service. A mediation lady phoned me on an arranged day and spoke to me and listened to my case, she then spoke to someone from SCS. After all, this SCS agreed to take away my sofas and cancel the finance. They also agreed to cancel the finance for the carpets and reimburse me for the payments already made. I also stated I wanted my £180 court fee back which SCS didn't mention but I also got that back. SCS also damaged my property delivering the sofas and I got awarded £150 for that also. It has caused me nothing but hassle dealing with this horrible company which is why I have wanted to leave a review so that others don't make the same mistake. Please, if you are in the receipt of faulty or misdescribed goods don't let SCS fob you off and keep your money, do as i did and file a claim against them with Money Claims Online, yes you will have to pay for this service but you WILL get your money back as SCS know they're in the wrong and will fold eventually. They are just hoping that you will go away and give up. SCS are breaking the law by refusing to give refunds for faulty goods and they know this, so file a claim with Money Claims Online and get your money back, it's easy to do, I did it online and i'm so glad i did.”

Helpful Report

Posted 4 years ago

“Leather, electric recliner was damaged when delivered. 5 emails and photos no response, from SCS Contacted Revolver - SCS offered to send someone to repair my brand new chair! They have now agreed to send me a new one - in September (it was ordered in January) Trying to contact them or get a response was hard work.”

Helpful Report

Posted 4 years ago

“As I was we were ordering a new suit a customer was irate and complaining about their poor service and told to us not shop here, I wish we had listened. Delayed due to covid unavoidable finally got a call with a date but later in the week got a message changing our delivery date so that meant 2 days off work. Delivery arrived with only 1 of the 2 settees,I got in touch with SCS and they said I had been made aware only one sette was coming which was a lie because I wouldn't have accepted half the order. The other sette came a few days later damaged. SCS said a technician would be in touch within 5 days. Still not heard nothing 3 weeks later Will never use them again. Excellent from the delivery staff.AVOID THIS COMPANY”

Helpful Report

Posted 4 years ago

“I purchased 2, 3,, couches i paid £1,400 and one of the couches as a lump under neath the leather the other couch is sagging, i only bput them last year, got them delivered on november, they are only 7 months old, my couches i threw out were better than these ones and i had them 20years”

Helpful Report

Posted 4 years ago

“Brought A £4000 Electric corner sofa and chair had less that a year and all the foams have collapsed had the technician out and was told this is how they are just received an email from them and they are not willing to do anything absolutely shock customer service and poor quaintly item will not be using again”

Helpful Report

Posted 4 years ago

“Ordered some carpet and vinyl flooring in January 2020. Am still waiting for the vinyl to arrive or even be fitted.. This company has no customer service which care about anything they sell or after care service. I would never buy another thing from this terrible company. Please don’t buy anything from here despite being advertised as a great company on there adverts. Don’t be fooled. SCS are a Cr-p company”

Helpful Report

Posted 4 years ago

“This is the worst company I have ever dealt with. They just tell you lie after lie. Their Terms and Conditions are misleading and they just don’t want to give you a refund. The salesmen lie and the Manager lies or ignores the points you make in emails. Do not buy from this company - especially the Aberdeen Branch. Bunch of thieves and conmen. The Trust pilot reviews are completely fake as they tell people to leave a good review before they even get their order and if you do this you are in with a chance of getting your order for free. This is the only chance they have of getting good reviews. Pathetic way to run a business!”

Helpful Report

Posted 4 years ago

“£4000 spent- shoddy service backed up with a shoddy job, what a stressful company deal with. It's been that long trying to sort the problem that most of the original staff have left.”

Helpful Report

Posted 4 years ago

“Well looking at these reviews I might have dodged a bullet, I tried to purchase a 2000 Pound settee and carpet on finance was told I would get a phonecall to make the arrangements 1 day 2 days 3 days no phonecall contacted them was hurried off the line being told some would ring me that day another 1 day 2 days 3 days and still nothing so SCS can keep it, I've already purchased it elsewhere and was all sorted within 30 mins”

Helpful Report

Posted 4 years ago

“Awful cowboy company. Told me many different lies and made up stories. Rude staff. I COULD GO ON ... STAY WELL AWAY”

Helpful Report

Posted 4 years ago

SCS is rated 1.5 based on 1,847 reviews