SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.47

1.5 Rating 1,806 Reviews

11 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,806 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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168

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2 leather sofas , so luxurious and comfortable in store , £1500, scs had problems getting foam due to covid so they informed me , received sofas dec 2020 , sofas so hard and uncomfortable it’s a misery to sit on them , we are experiencing back pain , returned to shop before lockdown retried sofas on show nothing like ours , complained , sent technician out , he didn’t even try sofas and reported no issues, this is third time I’ve purchased sofas over last 20 yrs but it’s the last , scs are ok taking your money but couldn’t care less when you have a problem, stay clear unless you buy the one you try on shop floor , discussed and dissatisfied customers”

Helpful Report

Posted 3 years ago

“Horrible customer service and disgraceful after sales. Received one month late no communication, have to chase by self. Arrived damaged and after 2 weeks sofa look (see photo) like 20 years old. returned sofa week ago and no money refund. still waiting. Do not trust absolutely disgraceful quality. They don’t care of people. They have always sales, probably all sofas returned. Now have to sit on floor as can’t by new sofa before get my money from scs.”

Helpful Report

Posted 3 years ago

“My husband retired and so we decided to renovate some of our home. We spent over £8000 in SCS - carpets, sofas and we also treated our oldest son to a sofa. After waiting 4 months for out carpet it was fitted last Wednesday 17th March. The carpet fitter hadn’t picked up a joining strip to go between our carpet and the kitchen flooring . The fitter promised to return on Monday 22nd March 2021 to complete the work- we paid him £120 in good faith as we believed with a large firm such as SCS their fitters would be trustworthy and honest. The fitter asked me to text him on Monday to remind him which I did- no reply. By 5pm on Monday 22nd I tried to ring the fitter - straight to voicemail. I rang SCS who said they would email him. Tuesday 23rd still no fitter so I rang SCS again to be told they would remain the fitter and the Operational Manager & the firm said someone would return my call either that day or Wednesday ( 24th) .Today ( Thursday 25th) still no fitter and no contact from SCS - I have had to ring a 3rd time. I have said I do not want this fitter back in my home to be told another customer service representative feels I should give the fitter another try. I can’t speak to a manager as no SCS managers are ‘patient facing’ I’ve said I would like this strip fitted by another fitter to be told I can’t have an outcome for 14 days. Absolutely appalling service - I have worked the whole pandemic and really enjoyed spending my time off doing up our home, we have worked really hard for our money and feel completely let down by SCS. I gave spent all week worrying about this and the after sales care is so poor I’m considering asking SCS to just come and take the carpet up abs refund my money we’ll go elsewhere. Please go elsewhere DO NOT USE SCS - poor after sales care & zero customer support all over a 7ft joining strip.”

Helpful Report

Posted 3 years ago

“Told if we Ordered carpet and furniture together carpet would be fitted one day and furniture the day after or the day after that carpet was going to be fitted on 26th February when I asked when furniture was coming told 3rd March asked if furniture was definitely there was told yes just wanted signing off tried to pay for furniture on 1st March told furniture not in until 19th March received message about 15th saying our furniture was being delivered on 19th then told it wouldn't be 19th i am 76 my wife is 75 and suffers with arthritis in her hips and knees and because we were told room must be empty before carpet we disposed of old furniture today is the 24th March and we have had to sit on garden chairs from 26th February which is totally disgusting we are totally fed up of scs lies and broken promises”

Helpful Report

Posted 3 years ago

“Bought a sofa off scs. Opted for insurance.. 2 cushions came away at the edges.. Attempted to claim off insurance.. Could not because insurance states accidental damage and this was a manufacturers problem. So beware of buying there insurance. I'd never buy from scs again”

Helpful Report

Posted 3 years ago

“Had our furniture delivered today on time by Stewart and Reece boc-011-381. They were very nice set it up took all the rubbish away with them. Could not fault them.”

Helpful Report

Posted 3 years ago

“Bought a red leather endurance corner sofa,after a few months I noticed little brown patches appearing all over the whole sofa,I complained and got a replacement in Brown, again after a few months noticed it was peeling,when I got in touch with ace they told me the replacements don't come with a guarantee, I told them that real leather doesn't peel it was then they told me that it wasn't real leather, when I bought it I was told it was real leather and had been through a procedure to strengthen the leather and remove any scarring or imperfections on the hide and make it tougher and last longer than soft leather hence to endurance. I was left with brown flakes everywhere, some people got all their money back I paid £1400 and had to fight for a £600 voucher to spend in scs ha if you see the new endurance sofas they are mine with all the leather coating peeled off like shabby fake suede buyer be aware they will say anything to get a sale DONT BUY ENDURANCE.”

Helpful Report

Posted 3 years ago

“We had our corner sofa delivered today, by two happy guy's from Doncaster Chris & Steve, they still had 4 more to go after me, they were great, had to work in a tight area to get the unit in, only word I can say is Excellent personal ref code DON.102.S07”

Helpful Report

Posted 3 years ago

“SCS SiSi Raphael sofa and chair Leather stretched and seating after weeks. SCS sent inspector and we have been told there is not fault and that they should look like this. Horrible to look at and becoming uncomfortable. Photos have been taken of the progressive deterioration. We cannot recommend SCS to any one. Our experience should be a warning to anyone thinking of making a purchase from SCS”

Helpful Report

Posted 3 years ago

“Called for advice on carpets, gave the guy all my measurements and he recommended a carpet, not a choice of carpets mind you. The quote, somewhere between £400-£950!!, When I said that's a bit vague for a quote, he offered to do a 'virtual consultation', But I would need to pay a deposit before being more accurate!!??. Needless to say I went elsewhere.”

Helpful Report

Posted 3 years ago

“Pity there’s not a nil star option If you purchase a suite from SCS (and I wouldn’t touch SCS with a barge pole) and your goods are defective DO NOT fall for their ‘Company Policy’ drivel that they have to send an Engineer out to provide a written report before they can action anything. Rest assured the Engineer’s visit will be outside the 30 days you have BY LAW to reject the goods within 30 days. If you can’t get any sense out of Customer Services be sure to contact their Senior Management Team (which isn’t easy by any means) and request this legal right. And follow it up by letter !!!”

Helpful Report

Posted 3 years ago

“In Nov 20 we purchased a 2 seater and 3 seater Rockcliffe Chocolate Plain sofa with Chenille material from SCS in Kempston. After afew hours we noticed there were dark marks on the seat cushions where we had briefly sat. We immediately discussed it with staff at Kempston SCS and were advised to contact the SCS aftercare team. We followed their aftercare instructions but the sofa was still in the same condition and the dark patches were getting worse. In Jan 21, an SCS technician visited us to check the damage. He said it was the material pile, he brushed the cushions, turned them over and GUARANTEED that it would be normal after a week. Well, after a week we turned the seat cushions over and the "magic trick" hadn't worked. So we now have visible dark patches on both sides of every seat cushion. We contacted the aftercare team again, providing photos at every stage to highlight the problem, but a few days ago they advised that there's nothing else they can do. No compensation, no replacement seat cushion covers that we could use when family or friends visit in the future. So we are stuck with sofa seat cushions that look terrible. We spent months looking for a sofa that was the right height, size and easy for us to get on and off of (we are 78 and 79 years old). We are hugely disappointed and want to warn others not to buy a sofa with CHENILLE material. Theres a problem with the material pile but SCS won't tell you because they want to sell the sofas!”

Helpful Report

Posted 3 years ago

“Ordered 2 x 2-seater sofas. One in silver, one in pewter coloured fabric. After waiting way longer than the 10 weeks delivery promised our sofas were delivered - only both were silver. We had to contact them numerous times to organise the swap. Another 10 week plus wait for the sofa to be changed and hey, ho, a different coloured sofa arrived, but not the colour we ordered. Now we cannot get any kind of response from Customer Services. Avoid SCS like the plague.”

Helpful Report

Posted 3 years ago

“Damaged carpet, awful customer service, no help just threats.”

Helpful Report

Posted 3 years ago

“If i could give no stars i definitely would. Ordered light grey/dark grey leather sofas, taupe and brownish col delivered but no t the style/design i ordered. No stuffing/foam; n places very lumpy bumpy. I did get the correct carpet i ordered to go with it however defo did not go with sofas delivered took leather swatch to carpet section to get closest match. Collected sofas eventually full refund given after 6 weeks carpet looked like it had been down years where; t had been walked on , shadow pile all pile flattened and no shadow whatsoever came and collected carpet last wed awaiting refund. Ive asked for compensation for all the stress anxiety and inconvenience i had no sofa or anything to sit on for 8 weeks until could get a new sofa, ive suffered with anxiety and depression since having a stroke several years ago i was left disabled from this so this was a hugh problem for me .This company pushed me tomy ultimate limit and almost toppled me over the edge they are now trying to say wont compensate me has i am no longer in contract with them , i still am has not got refund for carpet yet and i asjed for compensation before they came and took carpet back now need to get new carpet. Avoid like the pandemic .”

Helpful Report

Posted 3 years ago

“Would never use SCS again. They talk you into insuring your goods not telling you its only accidental damage the insurance company will pay out on. We are pensioners and bought a 2 seater sofa and reclining chair at a cost of £1400. The beading on the sofa and chair has started to split. The seat cushion on sofa is scuffed. Insurance company wouldnt do anything cos it was classed as wear and tear not accidental. Bearing in mind we are pensioners. Theres no children jumping all over it. So the furniture we thought would last us years is gona have to be re newed in the future but i definatly wont be going to SCS.”

Helpful Report

Posted 3 years ago

“Sofa and recliner received 19 th Jan this year,seating (pads) nothing like the website display or the one tried out at waterlooville store,have chased them up,got home serve visit,report put in 12 Feb 21 Had to chase up only to be told no further action needed,they are having a laugh,our seat pads are flat with slight rise but website ones are nice and high and firm,DO NOT USE THESE PEOPLE FIRST AND LAST TIME WE WILL USE THEM”

Helpful Report

Posted 3 years ago

“Ordered suite in September 2020 for Xmas delivery which did not happened. Promised alternative dates which did not happen. Now telling me April delivery 😒”

Helpful Report

Posted 3 years ago

“Minus 10 stars. No carpet delivered or fitted as it had a hole in the middle by fork lift truck. Just told today that the second one has disappeared with Alladin. Carpet paid for. G-Plan suite apparentley sitting in their distribution centre . Strange because I was told that had gone into liquidation.”

Helpful Report

Posted 3 years ago

“Bought 2 sofas last January. Due to covid we had to wait until August for delivery , immediately saw a problem with seating in one of the sofas, contacted scs they sent an 'engineer 'out he said it was due to my husbands weight hes 6ft 2inch and 14 stone not overweight at all, we laughed and sent him on his way. After many a email I engaged an independent furniture inspector.agan scs rejected this .we then proceded to get the money back .Scs refunded the money and collected the sofas last week.I also requested the furniture report money back and they have refunded that also. All I can say is do not give up . Persevere hound them if you have to .you will get yr money back. We did buy a carpet from them at the same time and that is lovely. Shame about service and disgraceful customer service attitude.”

Helpful Report

Posted 3 years ago

SCS is rated 1.5 based on 1,806 reviews