SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,845 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,845 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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169

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a lazy boy recliner chair last sep then advised to change the leather then told it was never made when i got a phone call still waiting for for someone to get the same colour month gone by nothing never buy from this outfit again”

Helpful Report

Posted 3 years ago

“BUY ELSEWHERE!! We bought a three seater electric reclining sofa that Scs OWN delivery team did NOT put together correctly. And still isnt which is extremely dangerous as the end seat tips/falls backwards and is not safe to sit on let alone recline. ( I called Scs in under three minutes of their fitters leaving in hopes they would return to fix, But no) Then we was told it needed brackets hammering on over the frameworks base to stop the end seat from tipping backwards. which does not come off without marking/ damaging the frame due to hammering them on, We was given a pair in store but as you can imagine I don't want to put them on and risk warranty issues. They sent out an engineer to look it over who refused to fit the brackets and lock the end seat in place due to the warranty. Scs then started to pass the blame on the engineer and refused to discuss the issue with us. (Cutting my calls off or asking to phone a help line who then tells you to call scs back..No help at all) This has caused us no end of discomfort and stress as only one reclining seat is safe to sit on. Its nearly a year on and they have only recently stated they have no intention of fixing this issue or allowing an exchange on a more suitable recliner (one I don't have to take a hammer to) with any extra costs being covered by us. It seems even with the warranty we/ buyers are NOT covered at Scs. So before you end up like us I strongly recommend you GO ELSEWHERE!!”

Helpful Report

Posted 3 years ago

“AVOID AVOID AVOID. Save yourself headache, stress, and money by shopping elsewhere. Given the amount and nature of their complaints you would be forgiven for thinking it was SCS – Shoddy Carpets and Sofas. I purchased the Sisi Italia Raphael Leather collection of sofas, unfortunately before reading up on reviews. Ordering and delivery were mostly fine but what followed was not. The quality of the sofa is not reflective of the price paid. I would have been better off going to a local store and picking something up for less than half the price. The sofa arrived damaged owing to the leather having cuts in it. I reported this via the aftercare department and an engineer appointment was made for an inspection. The engineer visited and offered a cosmetic repair whilst stating the repair would be noticeable. I refused this, it was existing damage and not damage caused by myself therefore this was not a fair compromise. The engineer appeared very nice and understanding when talking to us but then went away and put something different in his report. The damage was deemed accidental. I then received an unexpected quotation from SCS for replacement parts and labour for the repair. I queried this and their claim that the damage was accidental to which they said it would be sent for review. I then received a call from SCS wanting to book an appointment for an engineer to come out and replace the parts. Multiple times I confirmed with the lady that the replacement parts and labour would be free of charge with no additional cost to me to which she confirmed that would be the case. A couple of weeks later an engineer visited my property only to offer another cosmetic repair. I had already refused this for reasons stated above so obviously refused again. So back things went for review this time to a “Senior Technician”. Following this review and completely disregarding my consumer rights as dictated by law, SCS contacted me to say that the damage being deemed accidental was their final response and that they would offer the parts free of charge but I would have to pay the labour. Needless to say I am not happy to do this for damage that was already there. The Consumer Rights Act 2015 states that goods should be as described, of a satisfactory quality and fit for the purpose. Within 6 months the burden of proof is on SCS to prove the fault was not present at the time of delivery. SCS have not done this, an engineer employed by them giving his opinion that it is accidental damage does not prove the case. They have had multiple chances to provide a satisfactory repair or replacement. They are now in breach of contract and I am entitled to a refund. They sent me a link for RetailADR, an alternative dispute resolution service should I wish to take the matter further, but you only need to read here https://uk.trustpilot.com/review/retailadr.org.uk to learn who they are likely to favour. I am now preparing to take the matter to court as companies like SCS should not be allowed to get away with such matters time and time again. They take consumers for mugs, happy to take your hard-earned money but couldn’t care less when it comes to delivering the service.”

Helpful Report

Posted 3 years ago

“I paid SCS £300.00 on the 23rd September 2020 as deposit and then paid £920.00 ( £520 + £400) for a sofa which never arrived. After seven months of waiting for the sofa, I asked my bank to do a charge back. I was told I was not able to do the charge back for the deposit of £300.00 due to the transaction being greater than six months. I emailed SCS and SCS accepted they owed me the £300.00 deposit and refunded me the £300.00 deposit on the 22nd February. The £300.00 was the deposit which I was entitled too and couldn't get back due to the charge back being greater than six months. I received a letter for my bank that a Finance Manager from SCS finance department told my bank that I was not entitled to the £300.00 refunded back to me. As a result, my bank took the £300.00 back. I called SCS and it seemed head office did not have any records of the £300.00 paid on the 23rd September 2020. There have been so many failings: 1. the sofa taking almost seven months to arrive – so I had to cancel 2. poor recording keeping of deposits from store to head office 3. Head office/ Finance managers not contacting retail store but jumping to false accusations. I am still waiting for my £300.00 to be refunded and I am no closer to receiving this. I would be grateful if you could investigate the matter.”

Helpful Report

Posted 3 years ago

“I'm still wait for a sofa order on 29th October. Terrible service. Utterly shocked at having handed over £1000 nothing has been delivered. Constant chang of delivery date with numerous excuses.”

Helpful Report

Posted 3 years ago

“Ordered carpet in March, expected to wait a coupe of weeks, given a delivery date. This was changed to the day afterwards without informing me by phone or email, so when I stayed in awaiting my delivery and called when it didn't arrive, only then was I told it would be being delivered the following day. Given a new delivery date because I was at work, which then got changed AGAIN without me being told. Then I was advised that the carpet they had in stock was the wrong one and they had only just noticed. This is now almost 2 months into waiting. Then the new delivery date was given but I was told I'd be paying £60 instead of £30 for delivery. Fuel surcharge, because I live in... Devon. I try and get this charge discounted, 3 phone calls later and I've had enough. I call to try and get the carpet cancelled, "OK yes fine I'll cancel that order for you" and I ask if there's any penalty. Only 25% of the original order cost. The chap was going to cancel my order without telling me! I think this is a despicable way to operate and I'm disgusted with the company as a whole for the devious charges added and for the poor organisation and communication. Maybe the product would have been good, but I'll never order here again.”

Helpful Report

Posted 3 years ago

“Rude staff! Pushy, uneducated and bad attitude! Wasn’t interested in what we wanted was only interested in pushing for a sale AVOID at all costs!! Milton Keynes branch!”

Helpful Report

Posted 3 years ago

“On 20th August I visited the SCS store in Croydon, while waiting to be served I noticed an angry customer complaining about the quality of their carpet and wanting a refund to a manager, alarm bells should have rung at this point. I waited around and spoke to a sales representative about various sofas. I quite liked the look of the Raphael range. I gave the sales rep our measurements of doors etc, and I was ensured that these sofas would fit into our property as the arms came off. At no point did he mention that it would incur extra charges and an upholsterer to be required. Had he mentioned this, we would not be complaining now. I purchased a Raphael 4-piece sofa set and paid a deposit; the Sofas came out for delivery later in October as promised. The delivery people turned up and tried to get the 3 seater sofas into the property, although I noticed the scuff marks along the sofa so I refused the sofas coming in. The Store manager called up and suggested it would be a good idea to pay an upholsterer £150 to get the sofas into the property and they would sort out the damage and refund the delivery costs. I initially disagreed as previously there was no mention of an upholsterer but after various discussions, I decided to pay the £150 and was assured that I would be reimbursed for the delivery costs as the sofas had arrived damaged and they would repair the damage to the three-seater. I am still waiting for the reimbursement. A week later the upholsterer came round and brought the four-piece sofa into our property. I noticed the following areas of damage, arrived before they came through my door. 1) footrest had no legs 2) scuffs marks on the three seaters 3) Cuddler seat frame broken 4) the single sofa has wood chips in it! And the stitching was poorly manufactured 5. single-seater frame broken 5) Plus I had to pay £150 for damaged sofas to be dismantled and put into the property. The manager from the Croydon store said that someone would be coming around to inspect the damage to sofas and write a full report so they could determine whether the sofa needed replacing or repairing. The inspector took a couple of hours to inspect everything The report came back with over 6 hours of repairs would be required, SCS after care called back and said that they would be replacing the whole sofa and I would receive after Christmas sometime and everything would arranged including the upholsterer, and we would not have to pay additionally for an upholsterer as we had already paid for this with the initial delivery. In February, I received a call from customer after care to say the sofas would be replaced in April. I then received an email saying these were delayed until May. When I then called up again they told me that I would receive it on May 15th. The night before 15th, I called Customer service to double-check everything has been sorted out and they would be bringing an upholsterer to dismantle the damaged sofas that I had in my property that I was already paying for and bringing the new ones. I received a call from the delivery team on Saturday 15th to say there was no upholsterer and they wouldn’t be able to deliver the sofas. I tried to call the Croydon store for about 40 minutes with no reply. So I decided to set off from Epsom to Croydon to speak to the manager face to face. When I got there, the manager who had been dealing with my order, said he would sort this out with one message. On Monday 17th, I then received another call from the general manager to say I had to pay for the upholsterer again and they would repay back. I refused to pay any more money, as I do not see why I should be out of pocket when the original sofas were damaged, and after numerous phone calls, and wasted time, I am not confident that the monies would be reimbursed, especially as I am still waiting for a refund. I cannot believe that a large company such as SCS cannot employ an upholsterer to rectify a mistake on their part as the sofas arrived damaged, without requesting additional money from the customer? I am still waiting for this to be resolved - if you purchased a new car, would you pay full price for damaged goods? I am losing patience with the resolution of what should be a simple replacement of damaged goods. It has taken an unacceptable amount of time, miscommunication, 30-40 telephone calls and I am still nowhere near a resolution. If I do not get a satisfactory response imminently, I will be taking this further, I look forward to your response.”

Helpful Report

Posted 3 years ago

“Recieved delivery on time .both delivery men polite helpful (john&badger) thank you”

Helpful Report

Posted 3 years ago

“Spent over an hour at the Coventry branch decided on a sofa spike with the assistant, just about sorted a price out she then calls the manager over , and the price goes up by over £200 ! His attitude also leaves a lot to be desired Manager at Coventry you are a disgrace , you don’t deserve custom with your attitude, you should be welcoming people back after the last year, we walked out and will never go back there , you should be thoroughly ashamed, however I feel it’s all about the money with you ,appalling behaviour from a so called manager.”

Helpful Report

Posted 3 years ago

“I have been delivered a suite with the wrong coloured feet. I also paid for laminate protection. I have emailed them got a standard reply to email or phone them. It is impossible to get through on the phone and getting nowhere with emails. The payment phone answers almost immediately. This is shocking after care and I would never buy from them again. Sales just tell you to get in touch with after care, would be great idea if in practice you could.”

Helpful Report

Posted 3 years ago

“I spent a lot of money for my suite complained after 4 weeks technician came at 8 weeks and agreed with me only to receive an email saying there was nothing wrong Despite continued concerns not resolved £4000 wasted which I cannot afford to Have not had the expected support for a clearly sub standard item Sagging seat wrinkled fabric uneven joins metal can be felt when recliner used”

Helpful Report

Posted 3 years ago

“SCS now been on hold for 25 mins trying to get through to speak to the After Care Team. Essentially faulty leather couches manufacturing fault identified by independent inspector sent by SCS and which I had to pay for. Manufacturer has agreed but now SCS only providing 60% of cost in credit note. Even if still available we can’t replace as missing 40% of the cost. Yes SCS receive full refund from manufacturer but withhold 40% to customer. We received faulty couches but it is 40% our fault I don’t get it!!! Do not buy from SCS”

Helpful Report

Posted 3 years ago

“Poor quality Poor delivery Never again!!”

Helpful Report

Posted 3 years ago

“Ordered on 26th of December and was delivered on 6th of march with damaged 3 seater, so kept 2 seater and returned the 3 seater and change it to another 2 seater and footstool instead, and delivered on 1st of may, but they delivered wrong colour now have to wait till june, that 26th Dec still waiting in June ! Shambles of company avoid at all costs. 6 months for a sofa is outrageous”

Helpful Report

Posted 3 years ago

“Tariq manager Cheltenham branch. Answered all my many questions with patience. And I came away with a good deal. 5 stars thanks . see you again next time”

Helpful Report

Posted 3 years ago

“Wish I had read the reviews before purchasing my lazy boy sofa and chair from SCS , Leeds . Both are faulty , received the furniture on27th November 2020 by January 2021 they were fit for the bin, falling to bits . Repair man was called and said need refilling , webbing tightening etc , etc . Still waiting for this to happen , been told it will probably be June, no chance of a refund or changing , just have to wait . I urge everybody to think twice before parting with your hard earned cash to this shameful company”

Helpful Report

Posted 3 years ago

“Ordered my Corner reclining sofa in October 2020, was told it would be delivered around JANUARY....I still have not received it. I wish I read the reviews before I purchased from this company!!! WORST COMPANY EVER and the CUSTOMER SERVICE IS RUDE!!!!! If I could leave 0 stars I would!”

Helpful Report

Posted 3 years ago

“Had my Sofa delivered today after waiting 6months worth the wait the delivery was Bas-51-379 they were excellent nothing was to much trouble all round from buying the Sofa in Slough branch 😀 everything excellent service Thanks regards Julia kilcoyne Maidenhead”

Helpful Report

Posted 3 years ago

“Dave was so helpful at the SCS Cannock store, he was able to listen to exactly what we wanted and was able to be patient with us when we were being fussy! He was so good that we actually thought he was the manager! We were able to look around in our own time and didn’t feel pressured at all”

Helpful Report

Posted 4 years ago

SCS is rated 1.5 based on 1,845 reviews