SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,847 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,847 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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169

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would if I could give no stars I would if I could give no stars - we are currently having to live with a carpet on our halls and stairs that isn’t fitted properly, isn’t attached in numerous places, damage to our wall and paint work! We have been dealing with issues ever since we ordered our carpet back on Oct 2020 (paid in full up front) delays after delays then to have the carpet that isn’t even fitted properly NIGHTMARE - stay clear - use someone else even if more expensive!!!”

Helpful Report

Posted 4 years ago

“Was given a £140 discount as was going to cancel my order due to the delay, was then told by sales person that to keep looking to price match. I did this and was told I could not have price match only the difference, completely mis lead and sold, would never use again. The manager at branch was appalling”

Helpful Report

Posted 4 years ago

“ordered a 3+2 highlander suite in sept 2020 was told i get order before christmas then i get a email in october /november saying that i was not getting furniture now until 21st jan 21 due to a shortage in materials - believe that if you like -more like they furlowed staff and production stopped , id say that be real reason for it as other furniture retailers have taken orders and customers have had goods delivered before Christmas. now im told that delivery has changed and its a estimate on the 29th January 21 . the customer service dept within scs are 100% lacking in customer relation skills their totally rude and need some basic business training. would not recommend scs to anyone and certainly wont buy from them again. i shall be trying for refund soon and going elsewhere if scs cant get their act together. how the have the nerve to continue advertising and cant come up with the goods show they only interested in the money and customer satisfaction is not a priority.”

Helpful Report

Posted 4 years ago

“Bought suite and carpets in September, “guaranteed Xmas delivery” ended up picking up carpets myself beginning in December as apparently a huge company as yourselves didn’t have a carpet fitter, twice over at the store for a refund of my delivery and carpet shampoo you didn’t bother to deliver, each time told “you need to speak to someone else, you’ll get a call tomorrow”....call never came. Told on 10/12 my suite was being delivered on 18/12. I asked in store weeks prior to this if there was delivery problems with my sofa, which would be understandable, but told “no, we would have known by now”. Get text on 17/12 to say I would be getting my time slot that night, so allowed the person who had bought my old sofa to come and take it away. Instead get a text at 6pm night before delivery to tell me there’s a manufacturing problem and they didn’t have a delivery date for me! So now at this point sitting on the carpet with nothing! Spoke to customer service, put me through to the store, was assured I would get another phone call the next day for an update and guess what? Yip again no phone call, next call was 23/12 to say it was in the warehouse now and first delivery was 6/1, meanwhile we’re sitting in deckchairs and beanbags which is a fantastic way to sit with your family throughout an already crappy Xmas. Announcement in Scotland yesterday about a lockdown. on Scottish government website it says furniture stores will close but they are still allowed to carry out deliveries, and yip another text 20 minutes ago saying that because of restrictions they can’t deliver which is absolute nonsense, DFS called my friend today to arrange her delivery for Sunday! I completely get there could be delays during this situation but to tell someone the night before delivery, twice! after guaranteeing Xmas delivery and for the amount of visits and calls I’ve made that have never been returned has to be the worst customer service I’ve ever received in my life! Would not recommend using this store as I’ve just been fobbed off at every turn”

Helpful Report

Posted 4 years ago

“I am severely disabled ordered my sofa about August time 2020 just been delivered today I was assured they would take it out of property. Not disposal of it i agreed. On arrival staff were very rude and said they cannot take old sofa out of my property terrible customer service please avoid at all cost”

Helpful Report

Posted 4 years ago

“NEVER buy from scs, had carpet fitted on 2 flights of stairs and a landing but after a few months my stairs had bulging and movement even top step came away and my son slid from top to bottom leaving marks all down his back!! After phoning many times and having two inspections (of which the inspector agreed that its absolutely shocking fitting) scs sent the carpet fitter back who was totally rude and made matters even worse as he just stapled from top to bottom so now I'm left with indentations as well as the original problems .I thought surely a company as big as this wouldn't just leave me to deal with it but oh yes I'm now told to take it to trading standards absolutely shocking customer service SCS you want to be ashamed of yourselves!!!!!!!”

Helpful Report

Posted 4 years ago

“Suite ordered in July given 7 different dates never arrived had to buy elsewhere just before Christmas this color should be forced out of business”

Helpful Report

Posted 4 years ago

“Everything this company are the most rude an incompetent company ever please don’t use them. Go to an independent company they are far better. They don’t give refunds and they take no responsibility for anything they do.”

Helpful Report

Posted 4 years ago

“Sofa which is less than 1 year old has collapsed on one side.scs dont want to know despite sofa having 10 year guarantee.AVOID AT ALL COSTS”

Helpful Report

Posted 4 years ago

“Would give no stars if I could ! No suite before Xmas ! Ordered under there guarantee way back in August. Delivery now not till Jan 21 ! They have however taken the full balance as promised delivery on 4th December ! AVOID AT ALL COSTS ! Nothing but con artists! NEVER AGAIN WILL I BUY FROM THEM ,,!!!!”

Helpful Report

Posted 4 years ago

“Carpets fitted to an extremely poor standard. Fitters were sexist and did not complete the job. Sofa arrived damaged and not received a reply regarding repair or replacement. Customer service is appalling. I have called, written and gone in to store to complain with no resolution. Raised with ombudsman and still no responses.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“We ordered our new sofa (£1800) in person at the Fosse Park store in Leicester around mid October and we were told that some sofas could not be delivered before early 2021, however the store manager told us that there was 1 particular sofa with GUARANTEED DELIVERY before Christmas. This wasn't the particular sofa that we wanted but as we were moving into a new flat we settled for it anyway so that we would be set up for Christmas. We duly moved into our new flat on the 20th of October and have 2 camping chairs to sit on whilst we await delivery of our new sofa. Earlier this month (December 2020) we had a text message stating that there was a problem with our sofa and that it would not now be delivered by Christmas, there was no reason or apology given in the message. I got straight on the phone to ScS and it took absolutely ages for someone to pick up the other end. A guy at ScS took my details and advised me that our sofa had been expected to arrive on the docks in Southampton early in December but the ship had actually docked in Dunkirk ! as this had happened ScS now had to wait for the ship to leave Dunkirk and come to Southampton, he also advised me that as this is unforeseen circumstances they now had no idea when our sofa would be delivered. I said to him that this isn't my problem and that we have been GUARANTEED DELIVERY pre-christmas 2020. I also said to him that if they couldn't get our new sofa to us then they should provide a loan sofa until ours arrives as all we have to sit on are 2 camping chairs! his attitude became very aggressive and abusive and he said we are in the middle of a pandemic and basically don't moan about it !! I asked him when can we expect delivery of our sofa and he said I would have to ring again on the following day to give him a chance to find out. I asked if they could ring me as it had taken so long for me to get through and he said that wouldn't be a good idea as he was very busy dealing with awkward customers and he might forget or not have the time !! I advised him that I would ring the following day, and I also said to him that ScS might want to check the container ships Captains navigational skills as Dunkirk is not in the UK and quite some distance from Southampton, a small retaliation for his aggressive attitude. On ringing ScS the following day and waiting for another long time for someone to pick up the phone, I spoke to a different representative of ScS and this time I was informed that basically they have no idea where our sofa is, when it will be delivered or whats happening. I said that this isn't good enough , they've taken our money £1800 for a sofa that's guaranteed delivery pre christmas and that they are in breach of contract, this guy then said check your paperwork and that they have 4 weeks grace to any guaranteed delivery date given and that its not his problem that we have not got anything to sit on. I said at least couldnt they provide a loan sofa until our new 1 arrives or shows up, to which he said he'd get customer support to ring me. Eventually ScS customer support rang me and said they don't provide loan sofas, and we'll just have to wait !! As things stand we have no expected delivery date for our sofa , we don't know where it is , and no customer support or information from ScS. All this and supposedly Guaranteed delivery for christmas !!!! Absolutely dissatisfied with the whole company.”

Helpful Report

Posted 4 years ago

“I purchased a sofa at the dartford store in July and was advised that my new sofa would be delivered on 16th of September. Before agreeing to purchase I gave all measurements And was told this sofa would fit fine . My sofa did not arrive on 16th September and between then and now Iv been given constant estimated delivery dates so Iv been left without my sofa for 6 months I tried to cancel the sofa on the 13th November to be told I would get a call back but no one did . After no luck cancelling I was Finally advised my sofa would be delivered on Monday the 14th of December. Upon delivery, they could not fit the sofa through my front door, in the process of trying to fit it through they ripped the back of the fabric and damage the sofa and my walls . The delivery men proceeded to take the sofa away to return. And told me I would be ok to cancel it for a refund . I ordered a sofa on argos . ( delivery with in 3 days ) I then get a call from the manager at that dartford store . He was Really rude and cocky raised his voice, Told me I had no choice but to accept the sofa and that he will be sending 2 more experienced drivers to fit that same sofa through that same door 🙄 he told me over the phone that they do not accept responsibility of the sofa not fitting and that it was “not his problem” He then told me it’s my word against the drivers about the sofa being damaged he can not answer that, Basically told me there was no way I could cancel the sofa . Next day I sent an email . Within half hour I got called from the same guy to say he would be cancelling it . So It was damaged clearly . That’s not all . They actually has the cheek and kept the £100 deposit I paid !! Absolute con as soon as they have a sale they don’t give a stuff about anything. That’s wrong with the service . Absolutely AVOID This rubbish company !! I have to add though the Delivery men were really nice and sympathetic .”

Helpful Report

Posted 4 years ago

“SCS are a bunch of con artists. Stay well aware. I strongly recommend reading your rights on the consumer rights act 2015. Always write to SCS using recorded delivery. I had a dispute with them over a faulty sofa. 3 times they sent a workman ton look at it after just having it for about 3 months. I read about my rights on consumer rights page and wrote to SCs head office and guess what...they replaced it.”

Helpful Report

Posted 4 years ago

“totally disgusted in the way scs has handled our complaint about our carpet which i will be dropping of at the northshields stor after Christmas we have complained about the quality of it from the first week it was laid the way we have been handled is disgraceful and believe me we will be dropping it of outside the shop..”

Helpful Report

Posted 4 years ago

“This is the first review I have ever written in my life. Placed order in sept with ‘guaranteed’ delivery before Christmas, del date was scheduled for 4th dec, plenty of grace I though for any delays. 2 dates went by with countless calls to head office (minimum 30 min wait to get through more like an hour) escalated as a complaint still no one calls to help. Had a text last weekend say would be dispatched wed 16th please pay balance 48hours before delivery. Paid balance same day as message came through had a text this morn saying sofa has been dispatched then this afternoon saying it will not be delivered and no future date given. My wife is pregnant due in 2 weeks, we have no sofa. Went into store as couldn’t face holding for an hour to get through which often just hangs up on you anyway for the manager to deflect everything to head office saying she could only tell us what was on the screen. I asked if her holding on the phone was too long - she replied with not one ounce of compassion yes it’s to long. Wow!! She must really have it bad if thats what she openly admits to customers who have paid their money have had a confirmed delivery date and a cancellation on the same day. Horrendous. After looking into it online it seems hundreds of people are experiencing exactly the same. Why would a company ask you to let with thousands of pounds to not even be able to tell you where your product is or when it will be received. I’ve genuinely never experienced anything like it and hope no one else ever has too”

Helpful Report

Posted 4 years ago

“Absolute disgrace. Bought a sofa in September. Numerous delays, and once again today got told delayed again with no date of next "delivery" So no sofa for Christmas. Trying to get through to them to cancel it so i can get it somewhere else is also proving an impossible task. SCS is a joke of a company and dont deserve a penny from you.”

Helpful Report

Posted 4 years ago

“Had original delivery date changed by two weeks then changed again for another two weeks, leaving us with no sofas over Xmas. Blaming Covid is rubbish, other local reputable firms have delivered theirs on time and on some cases early. Will not be recommending or using this company again. Still awaiting delivery.”

Helpful Report

Posted 4 years ago

“Shocking after service care, carpets/sofas ordered in August. Delay upon delay, with sofa and carpet, when finally carpet laid there was damage to our property. SCS told us to deal direct with the contact fitter, still ongoing now. Can hardly ever get through to customer serviceon phone. Avoid using SCS go somewhere else!!”

Helpful Report

Posted 4 years ago

SCS is rated 1.5 based on 1,847 reviews