SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,845 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,845 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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169

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Way too chatty and followed around! Personal comments on what we were wearing!!! Not good!”

Helpful Report

Posted 2 years ago

“Bought spark 2 and 3 seater both sag in the corners the only thing well made was the footstool. Only had it 2 years and wasnt sat on for the 1st year. Avoid at all costs!!!”

Helpful Report

Posted 2 years ago

“Purchased a settee and recliner chair and although it was 5 years ago it looks like I have had it 30 years. Faded sunken just horrible. I live on my own so doesnt have lots of wear. Just really bad workmanship..”

Helpful Report

Posted 2 years ago

“Purchased Cancace 2 and 3 seater sofa, made a complaint about the seats all sagging only had it 2 months. Aftercare came out to check it, took the whole sofa apart, why I don't know, only complaining about the seats. He said they would contact us in a weeks time, we'll that didn't happen. Phoned them after a month, they said there was a small tear which had been sorted out on the day. I didn't have a clue what they were talking about. Scs has just phoned to say there is nothing wrong with our sofas. So please whatever you do DONT BUY ANYTHING FROM THIS COMPANY”

Helpful Report

Posted 2 years ago

“Not enough characters to explain bad communication etc”

Helpful Report

Posted 2 years ago

“Disgusting customer service. I have colour loss on a leather settee which SCS promised to repair, even brought new leather covers to replace faulty ones. Their upholsterer said he was only booked in for 2 hours when it would take 6 so therefore he was unable to carry out the work required. After ringing SCS more than once to rearrange I was finally told 4 months later that they would not attend to any repair taking more than 4 hours labour. Surely they should have known this before promising the repair”

Helpful Report

Posted 2 years ago

“I have given one star when infact I don't rate these any stars! My poor friend had her sofa delivered and both her and her young daughter were put in a very vulnerable position and left very traumatised by the awful delivery men who demanded she gave them £50 because they had slight difficulty in getting the sofa in her home, and they refused to leave her property until she did! This was reported both to SCS and the Police. SCS have recently written to my friend to inform her that both men have been dismissed from their job, and as a gesture of good will they will refund her the £50! As a gesture of good will!!! the money was wrongly taken from her in the first place! Absolute disgrace! She should be receiving compensation after what her and her daughter was put through. Not a bloody gesture of good will!”

Helpful Report

Posted 2 years ago

“Mis sold and impossible to get anything sorted. Why give store contact numbers when public cannot ring stores direct. Dont know how this company is still operating”

Helpful Report

Posted 2 years ago

“Hade a suite 4 years but i live on my own and work long hours so i barely sit on it. After weeks the arm was creaking so someone came out to repair it and blamed me for sitting on it! I hadnt then weeks later the arm on the other sofa was creaking they came to fix it and said it was a change in temperature of the room!!! Now the material is fraying away from the seam on two cusions was told it is wear and tear even though an uppilsterer told me it is faulty material! Dont ever buy from scs they want your money for badly made furnature!”

Helpful Report

Posted 2 years ago

“Bought a sofa along with the care kit and insurance never received care kit been 2 years now and still not resolved joke”

Helpful Report

Posted 2 years ago

“We ordered a £2000 table and chairs in February 2022. At the time we were told the set would arrive in April. April came and went with no contact from them so we queried it. Mid May we received an email to say great news, it was in the warehouse and we would receive a call within the next three days to arrange delivery. 48 hours later we received another call to say there had been a few issues and now the table and chairs won't be delivered until the end of August/start of September. We contacted customer services to query and essentially they'd messed up someone else's order so they gave them our table and chairs! Mid August we called again for an update and were told that the table and chairs would 100% be in the warehouse ready for distribution on 24th August. It's now the 27th August and we've heard nothing so we've called for further information. We've been told that it's not arrived in their warehouse and they'll send an email to query but they expect to get a response within the next 7 days! They've offered us £150 off the price of the goods! We're spending £2000 on a table and chairs, do you think we care about the money?! No! All we want is our table and chairs! Where are they SCS?!”

Helpful Report

Posted 2 years ago

“I paid for Aftercare, I was assured that anything that went wrong would be covered. 2 years after I purchased in full for my sofa and the aftercare service I had an issue my sofa sits in full sun when they had to replace a cushion due to the sofa not being built correctly and damaging the sofa and a cushion the rest of of the cushion and sofa are now a different colour and the new cushion is nearly double the thickness of the rest so I cannot use it. I'm not kidding it's nearly double the thickness and 6 times the wrong colour shade I have issues with my back and I am partially disabled so for me to sit on this new cushion it's like my back is breaking. I certainly won't me using this company again and I would like my money back from the so called aftercare. What a joke!”

Helpful Report

Posted 2 years ago

“Really upset with SCS we bought Lino that was sold to us as suitable for kitchen and dining room. Great service as we purchased. Fitters came in and fitted poor fitting in certain areas but we didn’t complain at this point but when after being down for 8 months the floor started to lift in areas. Called and scs appeared to care. Sent someone to take photos who “blamed fitters” and asked for fitters to rectify. Took several more calls (initiated by ourselves) eventually sent out fitters who I gave to say I have never come across such rude scruffy and unprofessional people. They took a couple of photos and said “not our fault” now escalated to manager who without looking at the floor had taken the unprofessional fitters work that the floor is lifting due to table and chairs being on the floor???? Wait a minute is that not what a floor is for? Funrnture on it? This was sold to us as the perfect flooring for a kitchen and dining room? Can I ask what normally goes in a dining room? I am escalating this to tracing standards I have never had such terrible aftercare. SCS you should hang your head in shame this is disgraceful treatment of customers!”

Helpful Report

Posted 2 years ago

“WARNING do not buy from ScS. Please for your own sake do not waste your money buying furniture from these people. I foolishly bought the Lucca, it lasted 2 years before the cushions collapsed and the colour came off.”

Helpful Report

Posted 2 years ago

“I am absolutely disgusted with the way this company runs. And the qaulity of there goods. We got sent a suite which was damaged in transit. So was stuck with it until new suite was ordered. Then the replacement came. What a bag of poo it is. Trying to stay polite. Stitching all wrong and crooked. Material all loose and baggy. Insufficient stuffing. Poor qaulity material. This is an inferior replacement to an identical suite that was returned. Upholster came out. And agreed. Structurally was sound. But material wasn't stretched. Stuffing insufficient. Stitching not smoth etc etc. So we waiting for scs. One week. Nothing. So I rung and emailed. Would deal with it as a matter of urgency. There technician was reading the report. 2 weeks later nothing. So i ring again. Only to be told . Yeah we made a decision. Forgot to tell you. We not doing anything. The suite is adequate. Go away. No point appealing we won't change our mind. Absolutely shocking company. I will never return. And encourage everyone else to avoid these cowboys.”

Helpful Report

Posted 2 years ago

“The most disgusting company ever selling the worst quality sofas and will not take responsibility at all. Rip off company, stay well clear from this crooks. I couldn’t rate them worse enough. They shouldn’t be legally allowed to operate as a business.”

Helpful Report

Posted 2 years ago

“Had 2 suites from them in 6 years and both have delaminated. Advised by staff when it happened the first time that they had been aware of the fault but this had now been rectified. Agreed to have second suite and surprise surprise, same thing happens. I would never purchase from SCS again.”

Helpful Report

Posted 2 years ago

“Bought endurance 3 seater sofa and chair. Waited nearly 7 months since order. Told it would take 3 months. They are made and come from Asia. Shipping and brexit to blame. The sofa sinks and a gap at the back. Told this is the design and allow 20% for with using it. This is Endurance myste which looked attractive in shop. Wish I had ferreted a British made suite. SCS need to buy British made.”

Helpful Report

Posted 2 years ago

“ScS are a very bad company its a good job they advertise on TV because they would not get customers from word of mouth there are complaints groups every where about them facebook etc be warned do not buy from this vile company with no custome service once they have your money you as a customer are history.”

Helpful Report

Posted 2 years ago

“Ordered suite on 9th Jan . Finally arrived damaged and in unfit state. Homeserve came and took fotos. They even said disgrace! We keep foning and requesting an uplift and money back as really appalling the way we been treated! No one knows anything and can’t be bothered! Well in my eyes this is theft! Worst ever company ! Don’t think anyone has had training ! STAY CLEAR !!!!!”

Helpful Report

Posted 2 years ago

SCS is rated 1.5 based on 1,845 reviews