seanhanna Reviews

Name: seanhanna
Rating: 4.69

4.7 Rating 1,720 Reviews

93 %

of reviewers recommend seanhanna

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4.7

Based on 1,720 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Phone:

34745299

Email:

sales@seanhanna.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I visited the Cambridge branch yesterday for a cut and blow dry. It was the first time I had ever been to seanhanna as I was unable to get an appointment at my usual hairdressers for a couple of weeks and I wanted to try somewhere nearer. It was a good start to my experience as the person that greeted me was friendly and made me feel welcome. I was seen quickly which was good however I was offered a drink by two separate people, I just asked for a water both times but on both occasions it failed to arrive. Overall I don't feel that my cut was of very good quality it didn't seem to be even. I have left other salons much happier. A disappointing and expensive experience!”

Helpful Report

Posted 9 years ago

Sorry to hear about your experience in Cambridge Hannah. Would you be able to get in touch with Mia on 0208540 5967 or email more details to mia@seanhanna.com so that we can look into this for you.

Posted 9 years ago

“Recently visited seanhanna wimbledon, I was very impressed with how welcome I was made to feel by everyone. The atmosphere in the salon was lovely! Will definatley be back thank you for my experiance !”

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Posted 9 years ago

“My favorite”

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Posted 9 years ago

“Been going to SH a for a little while now for cut and colour with Ivan and I have not been disappointed. He listens to what amount of to one wants to invest in daily care, studies the way your hair grows, creates a unique cut that fits your face-shape and put the whole package together. I really recommend SH & Ivan, I never feel like I'm getting a cut that came out of a book, sold products I don't need and walking out feeling like I got sold a textbook cut that while technically good, doesn't really fit me. I'm not the most vocal person person so it speaks highly of them that Ivan "gets me" and I get the color and cut I want. Go SH, go Ivan!”

Helpful Report

Posted 9 years ago

“I have been coming to Sean Hannah for many years with the same hairdresser that I was very pleased about, but in the last 12 months the experience in your salon has deteriorated. The 1st of my experiences that have made me change hairdressers was last year I had a colour put on my hair by a new colourist, the colour was ok, BUT I don't think its appropriate for your staff to talk about their sexual exploits to customers, it was a relief when I returned 8 weeks to later to discover he had been sacked! Unfortunately I have heard that the hairdresser that I used to see regularly and recommended to family and friends also offended a relative about talking about inappropriate things. May I suggest that this needs to be addressed, that there is certain etiquette with customer relationships. I would like to point out that when the manager of the shop is present that sort of behavior does not happen. So since the experience with the colourist, I have been continually disappointed with the customer experience and therefore I have changed hairdressers, and I understand from my friends and relatives they have also jumped ship! Not being offered beverages, and when offered staff had forgotten to bring the drink! I signed up to the inner circle but I forgot my card and was unable to claim discount as you couldn't access my accont even though it is all done online, a failure there I think , as I am not alone with that issue. So sorry Sean , the experience in your Salon needs to be adddressed as the price of your haircuts/ colour is outrageous .”

Helpful Report

Posted 9 years ago

Hi Sarah thank you for your honest feedback - we're sorry to hear of your experience at one of our salons. We would love to get more details and look into this further for you. Could you contact mia@seanhanna.com or call us on 0208540 5967.

Posted 9 years ago

“I recommend Sean Hanna Putney to everyone. Amazing full head highlights and cutting by Lloyd. I have never been so happy with my hair! Everyone is so friendly and the service is great. Thank you!”

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Posted 9 years ago

“I've been a loyal and frequent customer for the past 18mths, receiving a full head colour each time. Whilst the crown has generally been the correct colour (after approx 1 week when the purple residue washes out) but have always had a dark band running around the lower section where the colour has not taken correctly. In addition to this for the past THREE appointments I have been telephoned half an hour prior to my time advising my ordered colour hadn't yet arrived! After a short conversation with the colour technician she offered to discuss my grievances with the salon manager and telephone me with a resolution, however one week on i am still waiting! Not at all happy regarding my colour or the way I have been treated.”

Helpful Report

Posted 9 years ago

So sorry to hear about this Jakki, could you contact mia@seanhanna.com with some more information (Salon & Stylist) so we can look into this for you as soon as possible. Kind regards, Jessica

Posted 9 years ago

“Complete rubbish service. I just wasted 25 precious minutes in canary wharf as a hairstylist was trying to sell me some expensive shampoo instead of cutting my hair and said my appointment will be 25 mins longer than usual. She was the one who wasted my time and now she said she needs extra money. I walked out with out a hair cut very disappointed.”

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Posted 9 years ago

Sorry to hear about this Lalitha - We are looking into this for you and will be in touch.

Posted 9 years ago

“Another amazing cut and colour done by Corey today - thank you! :)”

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Posted 10 years ago

“Corey was fantastic with her consultation for my hair cut, she talked me though all my options however I gave free reign to her and as a result I came away with an easy to manage hair style that really suited me. I have booked for my next appointment and I can’t wait to see what happens next.”

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Posted 10 years ago

“I highly recommend Corey at Sean Hanna Bristol, she listened to me and cared about what I was trying to achieve, resulting in a fantastic cut and highlight colours that are better than I could have imagined! Very pleased with the results.”

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Posted 10 years ago

“Sean Hannah Sutton is the best salon I have been to , all very friendly, polite, and always makes you fell welcome. the stylist are all friendly and the trainees are great at shampooing hair and the massage is lovely will defiantly recommend the salon.”

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Posted 10 years ago

“Excellent colour and cut by the wonderful Jodie Warnes, as always! at Cambridge salon. Thank you Jodie, you're a star!!”

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Posted 10 years ago

“Have been going to your salon for years and always been so happy with cut and colour from one of your stylists. Today, thoroughly let down. Booked for highlights, which were great but the junior came and ruffled my hair a few times with the dryer and that was that! Why oh why wasn't I given a proper blow dry? If one wasn't going to be offered surely the receptionist would mention this???? I had to go home and completely blow dry my hair myself and then go out again. Not good value at £80. Have been recommending this salon but will not in the future.”

Helpful Report

Posted 10 years ago

Hi Sarah, Hi Sarah. I'm very sorry to hear about your Blow-Dry experience. Could you contact Mia at our head office on 0208540 5967 to provide more information so we can look into this further for you.

Posted 10 years ago

“I fully recommend Sean Hanna Bristol, I always have such a welcome and rewarding experience there. I especially recommend my stylist Corey, to who I gave a little bit of a colour challenge and she completely exceeded my expectations! Kerri L”

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Posted 10 years ago

“Visiting Sean Hanna is my monthly treat. The Bristol branch always provide a warm welcome. Particular thanks to Hayley and Jordan!”

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Posted 10 years ago

“Went to the Putney branch today and felt so compelled to write a review as it was by far the best overall experience I've had at a hairdressers. I had a thorough consultation, chatting about my hair type and face shape with the hairdresser really helping me to work out what would work for me. I loved the shampoo experience with the cool massaging chair and excellent suggestions of products. Then time was taken throughout the cutting to check what I wanted and real care to take time. I never once felt rushed and my hair looks awesome! Exactly what I wanted and such an expensive looking cut. Really impressed.”

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Posted 10 years ago

“As a woman I couldn't ask for a better experience. I was Treated like a princess. Thank you so much, my hair looks amazing.”

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Posted 10 years ago

“I am very happy with the service I receive at the Sutton Salon. Jack is a true gent and always polite, as well as being a fabulous stylist! The inner circle is a great idea, however I am still waiting for my card and can't seem to contact anyone about it. I applied months ago, but no joy! Helen Davis”

Helpful Report

Posted 10 years ago

“Had my haircut in Bristol salon and I wasn't very impressed with the cut. It didn't lie nicely and it's grown out (i.e. looking shapeless) within a few weeks. I was told I would have a text survey sent to me but this never arrived and I hate going back to the store to complain. Am going to find a new place to go...”

Helpful Report

Posted 10 years ago

Sorry to hear about this Julia, could you contact Mia on 0208 540 5967 so we can get some more information and try and resolve this for you. Kindest regards, Jessica

Posted 10 years ago

seanhanna is rated 4.7 based on 1,720 reviews