“Sears are scam artist and only tell lies. sears needs to disappear already. And there staff and I owners need to be placed on a boat and sent to the ocean”
“I orderedThe items Number c138501 For 2 months I didn’t get my order yet.
When I asking to know my orderThey let me wait the phone long time , and passed the transmitter They keep say net week
They take a lot of time for me”
“Purchased a Frigidaire chest freezer 24 ft. back in beginning of May. Sears charged us for the freezer and the delivery. It was supposed to delivered June 16, then June 19, then June 26, then moved the July 3 and currently pushed back to July 13. Sometimes I got a call-which was just a recording, and other times I received no notice at all. I live on a farm and the freezer is to store the food coming in-it’s my livelihood. Every time I called them regarding the delay, they “guaranteed” deliver the next week. I asked to talk to a supervisor and the person told me that I didn’t need to. Excuse me, I’m the customer and very unsatisfied...and you’re telling me I don’t need to? The other time I asked for a manager they said none were available, I left my information for them to call me back. Surprise...they never did. I asked for the delivery fee back and they said they can’t do that because it’s a third party. We’ve paid over $1,000 for a freezer and delivery and still don’t have it. If it’s not in stock then be honest Sears and tell me, don’t charge me and constantly change the delivery date. Numerous phone calls, hours on hold, never a manager or supervisor to speak to, and still no product. I will NEVER order from them again. If sears goes out of business, I will understand why. I just hope I get my appliance before that happens!”
“CHECK THE BBB, CONSUMER REPORTS Web REVIEWS... no one is happy with this company and they FRANCHISE the name in order to shuffle responsibility to the franchise, BUT will continuosly call you if you file a complaint with the BBB.
This company is the worst.... They sold us a refrigerator delivered on 3 February 2018 and on 21 May 2020. The compressor went bad and only the freezer went warm, under warranty, but not for labor, between lost food and labor it was a loss of over $600.00. A month to get it serviced, it worked long enough to get me happy to go food shopping. the next night i went in and the fridge and freezer were warm, $325.00 more in Grocery loss, the best they offered was another two weeks till the next service appointment.
AND Not an apologetic tone in a single voice. over 7 dropped calls while waiting. REFUSAL to call the franchise that sold it to us on our behalf, based on not having anything to do with the franchise, that uses their name to sell, the SEARS brand of KENMORE...”
“My wife and I have utilized Sears to repair our appliances. Our range needed repair and a technician, named Jerry, came out to diagnose our problem. Where to start is the hardest. He was to be at our house between 1-5 pm. He arrived (10) ten minutes late, fiddled around for (45) forty five minutes, blamed my wife for burning her baking. We were NEVER told we had to order the necessary parts. He put dirty rags on a counter that food was prepared on. NEVER took off the range door, used a probe to see what the temperature was inside the range, told us the next day "I can't find the parts." Strange my wife found the parts from Amazon and Sears. Unfortunately, these were the wrong parts. We were not happy with his services so we recontacted Sears for a second opinion. Another technician was to come out in a couple of days. He called the day of service and told us "I talked with Jerry and am not coming out." This is bad customer service to say the least. I cannot recall the second technicians name. As we were disgusted with Sears we consulted another technician. This man came out on Saturday charged us $50 less for his diagnose, took the range door off found the problem and within (1) one business day our range was back in operation. I WILL NEVER use Sears again,”
“I placed a time of essence order on Sears.com on May 20,2020. They promptly took out the full payment for the 2 items on 05/21/2020. The first item had tracking # posted on 05/21/2020. The second item never received a UPS tracking #. On 05/26/2020 the first item arrived. It was poorly packaged and had scratches,and a dent. I was not happy about this condition. I chose not to complain due to severe time constraints.I understood on about June 1 that the manufacturer had taken my money and totally forgot about my order. I started the nightmare of trying to deal with customer service.I had not received the 2 piece nightstand set that was needed for a guest room . I explained my fear to every Sears rep. that I spoke to that this would not arrive in time for my out of state guests.I requested that the order be cancelled. Every rep insisted the nightstand set would arrive in time. They obviously don't want to cancel orders, and they don't care what they put you thru.I made the error of trusting that the nightstand set would arrive as promised by the rep on June 5,2020. This was after the deadline I had set for myself to safely do all that was needed to do. It was a day past what I had stated for the latest delivery date.I awaited on 06/05 ,and 06/06 no package arrived. I had to pay a man who was hired to set up the nightstand set for arriving at my home .I called Sears . They are horrible . I asked that they refund my money for the nightstands that never came.They claim I bought with a different co. that its not their responsibility. I bought off their website and contracted with them.It was Sears that took payment. They've wasted so much time with their bad excuses, and irresponsible behavior. I was in a terrible situation due to incompetence on behalf of Sears and their vendor. The vendor never shipped the order in a timely fashion , Sears allows the bad practices to continue.I wasted hours trying to rectify this. They DO NOT care about there customers.On June 7 a package was on my stairs.It was the wrong item and to make matters worse it was clearly a return from some other customer. I called Sears yet again. Sears solution is for me to ship it on my dime to this vendor. This damaged wrong item is on their website for a lot less money than what I paid.I asked Sears rep ,Ellie, If they could at least credit the difference between what was ordered . She said no . It's the vendor I need to deal with. No apology for the problems ,or that I had to now go and pay again for 2 nightstands, and rush to set up the guest bedroom. Sears wouldn't cancel this order when requested, and couldn't care less for the bad treatment ,terrible inconvenience, or anything else. They only care for money .Once that's received you no longer exist. I urge you to choose any store except Sears. I have been hi jacked for the amount I paid for an item they never shipped, had to pay 20.00 to the man who was hired to set these up , and I lost the ability to shop within a certain price for the nightstands. I had not even 24 hours to set up the guest room for my guests. I feel it's also important to note the vendor that they feature ,and sent me a damaged item, and a late ,incorrect item is not BBB accredited. This is a nightmare. Sears is no longer a reputable business. Stay far away from them. Sincere wishes,
Allie”
“Never never buy from Sears online. Order never received. Called the customer service and get different information every time. Tried to get in touch with a manager. They put me on hold for 45 minutes and then forwarded my call to a phone line ringing ringing ringing and never got anyone one the phone. Sears is not a good place to buy. Not to be trusted.”
“Oder a pool table waited a month for delivery and the short man came in a state it wasn’t going to fix I say if he could measure the open of the Door and the entry though the house he said no I don’t believe this worst service ever and I’m still out of the delivery charge $70 the a restocking fee Poor service”
“I did online order for a dryer, waited for email pick up the same day they said had cancelled my order due to out stock instead telling me would I rather wait on the item or delivery”
“Worst experience ever with online Sears shopping. Never received order. Item was cancelled after wating weeks.☹😨 I am still wating for other orders. I am wondering if they were cancelled also. Big disappointment!”
“WORST COMPANY EVER. Awful costumer service, not interested in helping the customer, and horrible service. My fridge broke within 30 days of having it. The repair technician left my garage door opened the whole time letting the AC air out and bugs in, left my floor flooded because of the fridge defrost, and used my rugs as their knee pads. It is during the COVID-19 stay at home order and said it would take three weeks for the parts to come in. They said there was nothing else they could do for me until then. We called and they said they would give us the tracking numbers for the parts because if they came in sooner they would repair it quicker. They also said if I wouldn’t have signed off on the parts that they would have just given me a new fridge (yet told me this was not true when I asked). They never called back. We called and they said they don’t even have tracking numbers for the parts. My scheduled repair date is 4/9/2020 and I was still missing a part. We called AGAIN and they said the part won’t be in until the 14th and said too bad. We called corporate and they said whomever we spoke to was wrong about the new fridge replacement anyways and too bad it’s taking so long. I regret ever purchasing anything from them and will never again. Almost a month and I have NO fridge.”
“I ordered a OGIO - Element Messenge and they got it from a third party. Well the third party mailed it to the wrong address. So I contacted the company I bought it from Sears. They told me it would take 2 business days to figure this out. Well they did I guess and just refunded my money back. No phone call like they said they would. I will never use them again and would recommend you too as well. Big waste of time. They do not care about you the customer at all. Buyer be ware”
“I am writing this review for everyone to see that has ever bought an appliance or thinking of buying an appliance from SEARS!
We bought 5 major appliances from Sears here in Richmond,Va. in April of 2018. We also paid $2000 for their extended warranty. In that short time our Kenmore Pro refrigerator has stopped cooling, and we have no refrigerator! I called Sears when we noticed the freezer was not freezing properly and they said they would be out in 3 weeks! I argued and pleaded for them to come, and their response was ”We are sorry and apologize for any inconvenience.” I explained that I was having major surgery on Sept. 18 and we needed a working refrigerator. I received the same reply as before except they added, “We only have 3 technicians for your area.” I find this incredible!
A service man finally came to our home. We were told, It might be the compressor, but it is trial and error, and it might be 2 more months before your refrigerator can be fixed. Someone will be back on Oct. 31.”
Sears said they would reimburse us for a rental refrigerator which we have gotten, but it so small we cannot fit the food we need into it. Apparently, that is what SEARS authorized. They would not install it in our house because the non-working refrigerator is in the space for a refrigerator. They installed it in our garage. My husband is 85 and I am 80. I am incapable of going to the garage because of my recent ankle surgery, and my husband has difficulty managing the stairs multiple times each day. We are having a very difficult time coping with the situation. When I explained the situation to SEARS, I was told, “We understand and are so sorry for any inconvenience.”
The food in the refrigerator and freezer spoiled because my husband was with me in the hospital and the refrigerator smells like rotted food even after it has been emptied and cleaned. We want the refrigerator removed from our home due to the smell and potential for mold.
We have bought from Sears for 64 years and never been treated so poorly! I do not recommend SEARS appliances to anyone, and the extended warranty is definitely not worth the price. Think twice before buying anything from SEARS. They do not stand behind their products, nor do they honor their warranties.
Margaret Bailey
Richmond, Va”
“is the worst store to buy appliances from, if you live in NJ PLEASE stay away from any store, they have the worst customer service and there extended plan is a lie. We have had 3 no showed and the repair man is so rude. My mom has been with out a washer for over a month.”
“Review my case id# 7268.
Our refrigerator Kenmore French Door Elite purchased 2012 died 8-4-17. Today 8-28 it is still not working after servicing on 8-11 and 8-17. We went back and forth with multiple contacts since then. Last week 8-24 I spoke with a "higher up" - Nancy id # 47622 who said a request for refrigerator replacement had been submitted and it would take 72 business hours to see if it got approved, and as backup she said we were scheduled for today, 8-28, for service. After not hearing anything this morning I called Sears back, jumped thru many more hoops, was on hold for most of the 42 minutes, and was told "no, it takes 5 business days to approve replacement request, and we were schedule for Sept. 1st for service. Your service stinks, and we still wait. Please don't respond to this without reviewing our complete file!.”
“I purchased a washer and dryer set from Sears. They were junk. Within just over 2 years I had to replace the main computer board and the pump in the washing machine. And now the dryer temperature is not regulating. Sometimes it dries somerimes it doesnt.I could have bought a new set with the money I've spent on repairs. Kenmore”
“Part One – July 4th
I am a long time Sears customer. Over the past ten years alone, my husband and I have purchased eight major appliances from Sears, as well as extended protection agreements covering ten appliances ongoing. Because I am a senior citizen, I felt it was necessary to purchase the extended protection agreements because we are limited in our ability to deal with multiple contractors, and trusted the Sears name. All advice from financial people suggests that these contracts are a waste of money but I felt that just in case, we should have them.
Well, just in case arrived this past month when I noticed that our central air conditioning was not keeping the house cool. I immediately called Sears Home Repair because the unit is under the protection agreement and has been checked by Sears on a yearly basis as part of the agreement. It took ten days to get an appointment, a ridiculously long period of time compared to other appliance repair companies, during which we suffered through a heat wave. My husband has been hospitalized for heat exhaustion once already and both of us have heart conditions.
When the technician arrived, he was a very pleasant gentleman and he determined that the condenser or compressor (I can’t remember which) needs to be replaced. However, because it is a two-man job, he would not be able to fix it that day. That evening he called and said his supervisor would be contacting us and ordering the part(s). Of all the people to whom I have spoken in the last two weeks, he is the only who is a native English speaker, who understood me as well as I understood him, and who was courteous to a fault. I wish I knew his name and number because I would call him back in appreciation.
The following morning (June 13th) I had an email from Sears asking me to call the Home Repair Service line. I did, and was told by the automated system that there was no record of the phone numbers I gave it which are the only two I have. After several repetitions of both phone numbers the automated system gave up and put me through to a representative, who spoke heavily-accented English. I was polite, had to ask that he repeat himself many, many times, and eventually learned from him that someone would be out that same day between 5 and 7. Great, I thought! No one came. I did however receive an email confirming that someone would be out between 5 and 7 that day. Still later I had a call from a female representative who said my appointment was re-scheduled for two and half weeks later. I said this was unacceptable since we were already suffering from the extreme heat and had waited more than two weeks and were now being told to wait another two and a half weeks (July 10th), endangering our health further. She said she understood since she did not have a/c herself! I will bet she is not a senior citizen and hasn’t been hospitalized for heat exhaustion, nor spent thousands of dollars to insure her appliances were kept up to repair at all times. I am so discouraged and feel that the thousands of dollars I've spent at Sears have been wasted.
The previous paragraph could be copied and pasted four more times, since that is how many other times I have spoken to representatives since yesterday. Each time I go through the long automated process in which the system doesn’t recognize my phone numbers. Three times I was disconnected during the transfer to a resolution specialist. Every time I had to begin at the beginning and go through the whole explanation before being told the same information. The two resolutions specialists to whom I did speak (Lisa and Georgia, clearly not their real names), said they could not help me and I could not speak to anyone more senior than them. They also affirmed that NO PARTS are ordered for this job, and in fact Lisa said the technician scheduled for July 10th is only coming out to make sure the first technician was right, so there would be no parts ordered until after that. Are you kidding me?
We both know that if the president of your company’s a/c broke tonight, and had to have a new compressor or condenser or whatever it’s called, the parts and the technicians to fix it would be there tomorrow. And that even though the president’s health is presumably not in danger. We both know that if I walked into a Sears store tomorrow, I could buy a new A/C system and have it installed in 48 hours. So it is fraud to tell me that there are no technicians available to install the needed (unordered) part(s) – it is just your continued mistreatment of a customer.
Part Two, July 22nd:
It gets worse!
Sears arrived unannounced on July 6th and put in a new compressor that worked for exactly ten days. Another call to Sears told us it would be a 3 week wait for someone to come and "check" it. They offered us Shop Your Way points for a room air conditioner - we had to pay for installation and delivery ourselves. (At least we can sleep now.) They also suggested we hire an alternate service provider to come and troubleshoot - we did (two different ones) and the Sears PABA supervisor would not approve the repairs needed, each estimated at close to $5000. We had to pay the providers $409 and $412 respectively - each was kept on the phone by Sears for more than an hour trying to explain and get approval for the repairs, only to be declined. Neither will come back.
So now we wait through the latest heat wave, with the news telling elderly people to stay inside in air-conditioning, for August and Sears just to "see" what the problem is. No doubt we will wait some more after they decide what to do. I have made 21 phone calls, mostly to foreign help desk people who say "We understand but we cannot get there until August." When I ask to speak to a supervisor they often hang up and when I call back, I have to start all over again because "Sean" or "Mary" is not reachable.
When we bought our appliances from Sears 9 years ago, we also purchased a Warranty Protection Agreement. It covers ten major appliances and we have paid thousands of dollars for the supposed "peace of mind." It has cost us enough to have purchased a new system. Please help.”
