Selfridges Reviews

Name: Selfridges
Address: 400 Oxford Street, London
Rating: 2.00

2.0 Rating 270 Reviews

24 %

of reviewers recommend Selfridges

About Selfridges:

Selfridges has all the latest designer collections, must-have toys gifts for all the family. Selfridges London is a national institution with the most famous shop windows in the world. The Manchester and Birmingham stores bring the same creative customer experience and now Selfridges.com is positioned to create some magic online.Across every single department, from food to fashion, home to beauty, Selfridges sets the standard for up-to-the-minute style, lasting quality and exceptional customer service, all with a dose of creativity, wit and flair.

Visit Website

Phone:

0800 123 400

Location:

400 Oxford Street
London
W1A 1AB

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Selfridges 1 star review on 28th October 2024

Anonymous

Selfridges 1 star review on 20th December 2021

Amanda

Selfridges 1 star review on 5th March 2021

Sarah

Anonymous

Anonymous // 01/01/2019

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“Lady in Manchester traffprd centre selfridges Italian girl wonderful 👏 service Absolutely different class then other girls i meet i the last years well done”

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Posted 4 years ago

“Great experience with the buy, delivery. The app could be improved a tad with the responsiveness. When you click on a product and refreshes to another page, it takes sometime. Overall 5 stars ⭐️ Customer experience.”

Helpful Report

Posted 4 years ago

“Updated: Potential customers DO NOT GET FOOLED with below ‘ contact social team they will be happy to help’ this is done just to make themselves look better. I have contacted Social Team and they are ‘ unable to help me further’ so as below they keeping my item/ my refund. Please save yourself hassle and money and shop elsewhere!! Dreadful experience! I should of read the reviews before purchasing shame I haven’t! I’ve purchased Gucci scarf- delivered all correctly. Didn’t like the colour so decided to return. Item was returned approx 20.07 ever since then I still haven’t got my refund. I have sent approximately 10 chasing up emails - no reply from anyone - no communication Eventually I’ve opened the case with them on Resolver- again no response since 01.08 so it’s another month going and I haven’t heard anything from customer service who probably lost my parcel hence no refund and no communication £225 short and big lesson learnt- avoid Selfridges at all costs”

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Posted 4 years ago

“My issues have been solved. Thank you very much to Marcus (Customer Services Manager) Thank you for dealing with my case and helping me get a refund.”

Selfridges 4 star review on 16th August 2020

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Posted 4 years ago

“For such a fancy company they have the worst app/online website”

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Posted 4 years ago

“Alexander McQueen Ladies Trainers My 18-year-old daughter has wanted a pair of Alexander McQueen Trainers for 5 to 6 months at a cost of £360. She had saved up and wanted to but them before the Covid lockdown. But had to wait as she missed it with the shops shutting. As soon as Selfridges at Manchester Trafford Center opened on the 15 June she could not wait any longer, so excited she went and bought the trainers and she had wanted for so long. Very pleased and proud of her purchase she brought them home to show them off to us her mum, dad and her sister. The next day on the 16 June she wore them for the first time and went to show them to her friend, she wore black pants/jeans. On the 17 June she went to put them on again and noticed that they had discoloured from the pants/jeans she wore the previous day. I returned them to Selfridges on the 17 June and spoke to the shoe department manager Stacey who told me that there was nothing they could do as it was not the shoes fault. That my daughter’s fault and that she should not have worn dark long pants that could meet the shoe as it was her fault. Basically, telling me that she should have only worn shorts, a dress, light coloured pants ETC that would not meet the shoe. Firstly, shoes should be made to stand contact with other colours from clothes and pants, at least more than once, before discolouring. I have worn white trainers for many years with dark black and blue jeans and I have never had this issue ever. You purchase what is supposed to be a top brand from a top brand store at a cost of £360 you expect certain things from them both. You expect to be able to wear the trainers more than once before any fault occurs. This is a design fault as I believe that they should have had some sort of fabric protection applied to the shoe to protect the shoe form this can of occurrence. After all you can get stain resistance carpets that will repel bleach but you can not buy a pair of Alexander Mcqueen trainers to with stand wearing pants or jeans. If it is the case that you cannot wear dark clothes then Jessica and other staff at Selfridges should advise the customer that the shoes are not fit to wear with anything that is long or dark as colour transfer will take place. My daughter was miss sold this trainer as Jessica and the manager Stacey who are more than happy to take your hard earn wages £360 but not advise you about how rubbish this shoe is at withstanding normal wear and tear.”

Helpful Report

Posted 4 years ago

“Had my perfume arrived two days ago and I have to say IT SMELLS NOTHING LIKE ORIGINAL. Was wondering why they sold it for 320$ .....”

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Posted 4 years ago

“The very worst on-line shopping experience I ever had. They cancel the transaction due to lack of stock, but they don't cancel the trasanction. It happened twice and Istill writing for my money back. I called customer service because by email they didn't reply, but it was useless as it is related to another department. I am still waiting. Don't BUY NOTHING THERE!!!”

Helpful Report

Posted 4 years ago

“I don’t even want to give one star Customer service !! joke , there isn’t any !! Order didn’t arrive , so promised a refund ..... still waiting , telling me to contact my bank with a code .. my bank saying contact Selfridges they don’t do that !!! Still waiting to get my money back .. can’t get anybody to listen or answer calls or emails left hundreds of both ! Don’t buy online from here , I certainly won’t Still waiting been 9 weeks now they’ve had my money !!!”

Helpful Report

Posted 4 years ago

“I was charged extra for water and whipped cream for my hot chocolate. Furthermore, without asking they assumed I wanted to pay in USD rather than pounds, adding more to their bottom line. The service was terrible at Alto. The assumptions of kindness and honesty towards a visitor from the US were unmet, especially during this time of duress for all!”

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Posted 4 years ago

“I could give a zero, I would do. I had lots of problems with a refund. It’s taken for me about two months and 1000 phone calls as email never been replied . I had the promised to have compensation as soon they receive my order. But when I sent an email about compensation as always no reply. As proof email from selfiriges Dear Ekaterina, Thank you for our phone call. I am writing to you to confirm our recent phone call regarding your return of order 88713582, as discussed on the call I have looked into your case for you and I will be looking into having this solved as soon as possible for you and I will be calling you by 4 today for any update regardless. Once we have managed to arrange the return as promised I will be passing this to the relevant department to look into compensating you for the time the return has taken to be arranged and also the numerous phone calls you have made to us. In the meantime if you have any queries at all please do ask, if not I will be in contact later on today to discuss an update. If you have any queries, please do ask. Kind regards,”

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Posted 4 years ago

“I use to love Selfridges but many brands do not have stock ... the place is dirty, toilets are dirty, fragrance hall-the worse place ever ... House of Frazer became better than Selfridges ....no words!”

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Posted 4 years ago

“stay away from online store. wouldn't exchange a damaged pair of boots that were a Christmas gift for my partner.”

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Posted 4 years ago

“Would have given 0 stars. Customer service is a joke ordered was told they are not sending phoned told 3days phoned again told 5days then told contact my bank. Bank told me to get payment reversal. Call selfridges again sent me a code phoned bank again. Bank said no no no they have to contact us to which they have not done.”

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Posted 4 years ago

“I wish I could give the company zero starts! They are absolutely the worst!!!!! While they have some great deals and brands, do not expect to get a refund if an item you order does not fit you. After a month since I returned my order, I finally contacted them and asked about my return. Oh, well, they do not know what happened to my return!!!! I returned an item with DHL the day after I received it. The DHL employee picked up a package in person as they always do when I return something I bought on European websites. However, DHL does not usually give me a receipt, which I do not care much about since there is never an issue with their services. So I provided Selfridges employee with a return ID from my email confirmation of a pick up. Apparently, Selfridges has no record of my return and they refused to give me a refund. I would at minimum expect them to contact DHL and find out about what happened because other Selfridges' customers could have an issue with their deliveries and returns. Instead I just got an answer that Selfridges does not know what happened and they are not going to refund my purchase! That's some shitty customer service. I advise everyone to spend your money elsewhere! I will never order from Selfridges again!!!!!”

Helpful Report

Posted 4 years ago

“Worst customer service ever. I shopped 4 pieces of cloth on 9 Dec, however, it’s been more than a month, I haven’t received this delivery and no tracking information at all. I contacted customer service for 5 times, only got auto-reply and twice with someone telling me that they’re gonna look into it, but never got any follow up. My Christmas gifts are now just nowhere to be found and I can’t even get a refund.”

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Posted 4 years ago

“I ordered a Tom Ford £380 wallet for my husband’s Christmas present and received an empty TF box with just a price tag in it. After exchanging emails with customer services I was told they believe I received the wallet and were not going to refund the money! Be wary of making expensive online purchases from Selfridges. Their packaging people steal the goods you have already paid for and get away with it.”

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Posted 4 years ago

“Staff are polite and the quality you get for your money is excellent. They gift wrapped my order really well and it was delivered to my house very shortly after (1 day). Would highly recommend!!”

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Posted 4 years ago

“Selfridges has the worst customer service I have ever experienced. It is beyond terrible, completely and utterly unprofessional, rude, unhelpful and shocking”

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Posted 4 years ago

“Long story short, I ordered a product online because two stores (London & B'ham) had no stock - a whole 18 days before Christmas. Selfridges lost my parcel before it arrived with the courier, and I had to call 10 days after ordering to find this out. Then - "We will refund your order, wait 3-5 days and then place another order" - umm, no. A manager then promised to refund my order to a voucher, but then use this voucher to raise a new order and express deliver it for my troubles. I should hear from them tomorrow - okay, great! I wake up to an email - "We were out of stock online, so you have no new order but here's a e-voucher refund (which can only be used online - not in store). Selfridges didn't have the decency to call and explain/discuss - this is a total cop out. I called again to complain, and the 3rd supervisor I spoke to started rattling T&Cs at me and showed no sign of remorse. So, end of the story - my partner is left with no Christmas present, I'm left with a voucher that I don't want to grace Selfridges with (not that my product is in stock anyway), and I receive nothing in the form of compensation. Thank you @Selfridges, you've not only ruined someone's Christmas but also lost a loyal customer and brand advocate!”

Helpful Report

Posted 4 years ago

Selfridges is rated 2.0 based on 270 reviews