Selfridges Reviews

Name: Selfridges
Address: 400 Oxford Street, London
Rating: 2.00

2.0 Rating 270 Reviews

24 %

of reviewers recommend Selfridges

About Selfridges:

Selfridges has all the latest designer collections, must-have toys gifts for all the family. Selfridges London is a national institution with the most famous shop windows in the world. The Manchester and Birmingham stores bring the same creative customer experience and now Selfridges.com is positioned to create some magic online.Across every single department, from food to fashion, home to beauty, Selfridges sets the standard for up-to-the-minute style, lasting quality and exceptional customer service, all with a dose of creativity, wit and flair.

Visit Website

Phone:

0800 123 400

Location:

400 Oxford Street
London
W1A 1AB

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Selfridges 1 star review on 28th October 2024

Anonymous

Selfridges 1 star review on 20th December 2021

Amanda

Selfridges 1 star review on 5th March 2021

Sarah

Anonymous

Anonymous // 01/01/2019

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“NEVER PURCHASE FROM SELFRIDGES!! So horrible customer service. My friend bought me a pair of Balenciaga sneakers size 37 and they have her size 38. She when on holidays - long story short I didn’t have the receipt and could not exchange the shoes. As I was lucky I sold the pair the same price I that my friend got them and bought the correct ones from Harrods. I ALWAYS BUY ALL OF MY CLOTHES FROM SELFRIDGES... NEVER AGAIN!! I went in store to talk to a manager and he made me feel like a thief and like I was trying to take money from them. I never even ask for a refund I just wanted the correct pair of shoes and thought I could ask. Made a complaint to the customer service and my point was not the shoes but the fact that they treated me so poorly. Dean Fowler who is the Operations Manager at Selfridges, God knows why, was so useless and he was not even responding to my questions. It’s the 3rd time I experience this behaviour from a manager In Selfridges, not only towards me but I heard once a manager shouting at a staff member calling them stupid and useless. I didn’t even mentioned anything about the shoes, just for the horrible behaviour and his respond: “we need a receipt”. My reaction: “Have you got no brain as the other manager? I am talking about the treatment of people and employees and you do not respond about this shows how unethical you are yourself !! Shame on you.... that’s why your biggest achievement in life would be to remain a useless manager !!! You don’t know how to apologies !!!” His respond: “Have a lovely day” SARCASTIC MUCH!!!! Shame on them seriously !!! If you can afford to buy expensive clothes better purchase them from the actual boutique or Harrods which they have a excellent customer service!!! Currently, we live in a society we’re people exploit other. Don’t participate in this abuse which they use on their staff members and subsequent their customers.”

Helpful Report

Posted 4 years ago

“I am writing to warn anyone who wishes to use Selfridges website. I ordered a Christmas present and paid the money for it. Six days later, I receive a text saying that there had been a technical When I phoned, there had not been any technical error. The Company then said it was out of stock, even though it had been when I ordered the product. Selfridges cancelled the order. PLEASE DO NOT USE THIS COMPANY THEY ARE EITHER COMPLETELY IMCOMPETENT TAKING MONEY WITHOUT ANY INTENTION OF PROVIDING THE PRODUCT.”

Helpful Report

Posted 4 years ago

“Not customer service related BUT Selfridges! What have you done to your Christmas window display & shop?! Visited as a child & then with my daughter; your windows were magical! Left without making a purchase..the atmosphere was so disappointing! What a let down! Spoke to an assistant who replied that she’d had so many people making same comment..up your game or don’t you care?”

Helpful Report

Posted 4 years ago

“HUDA Beauty, Oxford St. store. I picked up in a mascara at the Too Faced stand with the help of the lovely staff there. My friend wished to look at the HUDA beauty counter so we went over there and I thought I should pay there while she was browsing. I have never experienced such a rude customer service in my life. When the staff at the HUDA counter had finished their conversations with other staff, they decided they would bring their attention back to their customers. As there was someone paying at the till I decided to queue behind them.When I went to pay I was served by this terribly rude young woman with blonde hair. It was clearly obvious by queueing up at the till that I wanted pay for something so this young lady decided to stare blankly at me to see what I wanted. I then said I would like to pay for the mascara and left it on the counter in front of her, while I went to get my purse out of my bag. She then proceeded to stick her hand out directly above the item, stare at me and in an arrogant tone said “can you hand it to me”. She never even bothered to give me a bag, yet, she gave the previous customer a bag for one item. When my friend asked for a wipe to clean the swatches off her hand, she was met with a look of sheer disgust from this young woman, who gestured towards the tissues. Looking at her as if she were stupid, my friend then cleaned her hand with a ‘tissue’, and searched for somewhere to dispose of it, not realising the bin was beside her, the woman just laughed at my friend and pointed towards the bin. I had never experienced such appalling customer service until that day, no greeting whatsoever, utter lack of respect, terrible communication skills and an exceptionally arrogant attitude. The lowest level of customer service one could ever receive can be found at this counter! Customer service training would hugely benefit this staff member!”

Helpful Report

Posted 4 years ago

“Sent wrong item in wrong size. only ever ordered twice from Selfridges but both times sent wrong items. Customer service is none exsitent. They take ages looking in too it,and then just say send it back. Rubbish service. Don’t care about customers or the amount of time you have too spend in returning the wrong item they have sent you!!!”

Helpful Report

Posted 4 years ago

“I could not thank enough to the Selfridges Yves Saint Lauren manager and make up artist Marcelo. He is a true star! Dovile”

Helpful Report

Posted 4 years ago

“What a poor service! Just look in what state my order arrived! Contacted them and was offered £20 off and can keep it (I agreed to its solution because knowing how difficult it would be to return this item) but nothing appeared on my PayPal account yet. Two days passed. And they reply very rare... My unboxing video is here https://youtu.be/G3PUu0hKV_Y Please just keep your promise!”

Helpful Report

Posted 5 years ago

“cant even get trough to complain, jsut listened to the same god awful bit of jazz for 20 minutes, look how awful your reviews are! shame on you a company of this size. now been told i cant speak to anyone instore because they wont answer the phone. well hello canada goose coats that are £750 are rubbish, cant dry clean them. social media it is i guess”

Helpful Report

Posted 5 years ago

“Bought a pair of Christian Lobouton shoes as a gift for my fiancée on the eve of our wedding she tried one on an they were slightly to big. No exchange was available so I ordered a half size down and returned them. I received an email saying the shoes were scratched and the refused a refund! I called and complained saying that was a complete lie and threatened to open a dispute with paypal. They said they would put it to the brand specialist for review and reply in 24 hours 4 days later no response so I rang back and amazingly the shoes were now fire and they refunded the money!!!”

Helpful Report

Posted 5 years ago

“I really had a very good expearance in Selfridges very helpful staffs😊”

Helpful Report

Posted 5 years ago

“I purchases a ysl bag from them online...I received the bag...didn't open it and took it out of the box and found it to be too poufy and big for my liking...I returned it via dhal (their carrier)...the box had to be taken open to dhl...they inspect it and pack it up and send it off...all the tags are attached....they said the bag was used and they cannot offer a refund! I asked for pictures of what was used...there was sticky tacky on the handle! I never used the bag, nor did I put sticky tacky on the handle!! i'm not sure if they put this on because they don't want to return the bag? it's insane...can't even speak to someone...they just keep emailing me the generic email that they can't accept the return...how do you know they aren't deliberately doing this so they can't accept it...i'm furious right now...I literally sent it back soon after receiving it...I didn't use it, I didn't even open the bag! so angry right now...i'm fighting this through paypal...don't ever use this website!!”

Helpful Report

Posted 5 years ago

“I wish I had read the reviews before… I wish I had read the reviews before ordering from selfridges. My first order and I also paid for the yearly plus delivery. Ordered 2 all saints shirts in medium as I already had one the same in that size which fits OK. But both shirts seemed a little too large so I returned them both after only trying them on. I have received a refund for only one as they are refusing to refund the other saying it has been worn. I never wore it and will be raising a resolution with PayPal who I used to pay. Safe to say first and last time with selfridges, I hope they wish they had treated customers better when they end up going into administration.”

Helpful Report

Posted 5 years ago

“I live in Australia Someone used my email address to sign up to Selfridges UK but Selfridges dont have any security around sign up. Now I am receiving emails from Selfridges that I do not want and never asked for. Their IT department is joke. An absolute joke”

Helpful Report

Posted 5 years ago

“bsolutely ridiculous service! I wrote a complaint about my Valentino shoes (broken heal) and their rude and unhelpful staff on 31st of May! It’s 14th of July and I still haven’t got any proper response. I have been completely ignored! They keep feeding me with promises for 1.5 month!!! Seems like they do not care about their customers at all! I would avoid shopping there and definitely will take legal actions as I am protected as a consumer by Consumer Right Act 2015. Would not leave it as it is.”

Helpful Report

Posted 5 years ago

“I ordered the Sandro shoes in size IT42, which is my normal size. But the shoes were a bit too big for me. After Trying the shoes on, I put them back into the shoe box and never touched it, not to mention that I have never worn the shoes outside house except for fitting. Right after I had pushed the Refund button on ur website, I searched for the smaller size cuz I really loved the shoes. So I ordered IT 41 size of the same shoes from Sandro-paris UK online site. I returned the shoes in the belief that No issues like this would happen. Which is also why i purchased the subscription membership. Cause I believed that Selfridges, a huge store, would never disappoint customers like this. But when I returned the shoes, the staff from Selfridges said that the shoes were in a bad condition and cant be refunded. So I called the customer service, and the guy said I can only talk to the guy that sent me the email regarding this issue. He said I cant even get a direct call to him. So now I have the same design but two different size of pairs of shoes. I dont understand why I have to fight for fair refund when I am innocent and sure I have never damanged the item. If the item is unresellable, then did Selfridges send me the unsellable item? Cuz it was the same condition that they sent me.”

Helpful Report

Posted 5 years ago

“Ordered a Sonos speaker online over a week ago and it still hasn’t been dispatched. Customer Services have been awful. Just goes to show why companies like John Lewis are so much better for on-line shopping and delivering the goods.”

Helpful Report

Posted 5 years ago

“It was amazing but, I didn’t like how does their site work. When I purchased an item, I can’t track it until arriving.”

Helpful Report

Posted 5 years ago

“Just wanted to say how impressed I was with the Clinique consultant at The Trafford Centre. Charlene was really pleasant and friendly with my sister-in-law and with me. She gave us good advice on make-up products and tips on how to apply make-up. We had a very enjoyable experience and will definitely return to the store.”

Helpful Report

Posted 5 years ago

“Shocking customer service policy. 8-10 bottles on the shelf. Every one of them had a £54.99 price label(physically stuck on each bottle. Scanned through the till...69.99! No offer of honouring their advertised price...so told 'em to stick their bad customer service and seems this Store has become a tourist scam shop! Selfridges...you let yourself and a valid customer down today...shame on you!😒”

Helpful Report

Posted 5 years ago

“Bad customer service I repeat do no order from Selfridges they always making excuses for why their distribution centers mess up I order some Gucci trainers n they messed my size up also my friend said she order red bottoms n they sent her a used one and new one don’t do it I recommend you go to Barney’s instead”

Helpful Report

Posted 5 years ago

Selfridges is rated 2.0 based on 270 reviews