Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,967 Reviews

57 %

of reviewers recommend Serenata Flowers

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3.4

Based on 5,967 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE THIS COMPANY DO. NOT. USE. THIS. COMPANY. GOT THAT? There are plenty of other UK flower delivery services, just google another one NOW. You don't need to read on. Same old story. Ordered flowers (for a 40th birthday) AND THEY DID NOT ARRIVE. Their tracking service extends to "it has been ordered and sent to some random florist for whom we have no oversight over", was following it and curiously emailed to see what was going on only to be told that my ordered hadn't been delivered and this was news to them. WHATS THEN EVEN WORSE IS THE COMPENSATION THEY OFFERED FOR THEIR INCOMPETENCE was either a refund OR sending the flowers 5 days late. Not both, or any form of compensation beyond to make amends, no attempt to rectify their error other basic "we're sorry email". Accidents of course happen - i can accept that- but the limited and paltry compensation together with their total lack of oversight over their vendors and general incompetence is reason TO AVOID AVOID AVOID.”

Helpful Report

Posted 3 years ago

“The flowers arrived but looked like they had been sat in a hot car all day and were wilted and sad. They never revived and had to be thrown out after 2 days. As I was away I didn’t find out about it until after 5 days, at which point the company will not accept any feedback. A very expensive way to upset loved ones when away from home! I’d suggest using alternative providers.”

Helpful Report

Posted 3 years ago

“The flowers were NOTHING like the advertisement, I complained directly to the company who fobbed me off. As the flowers were meant to be an enjoyable gift for a new mum, I didnt feel it was right to expect her to count the stems and take photos at various stages of bloom-development, and so I consequently let the complaint lapse. The bouquet cost £44.99 - not an inconsiderable amount, I’d have been better buying flowers from any supermarket. I DO NOT recommend, and will certainly not use this company again”

Helpful Report

Posted 3 years ago

“No one gets excited to arrive home to a box of dead flowers on the door step. If no response from the door, then surely an effort to let sender know.”

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Posted 3 years ago

“So disappointed with he flowers that were delivered as a gift for a colleague. Not as shown in picture online and the flowers were all wilted. The card that I had paid extra for was also badly damaged. I contacted customer services who responded rapidly to say everything was per the description and they could see nothing wrong with what I had received. I paid £45 for the bouquet and I honestly could have bought a better bunch from Tescos for £15. After several e-mail they agreed to refund me for the card only! I will never use this company again. Wish I’d seen these reviews before ordering”

Helpful Report

Posted 3 years ago

“Long time user of Serenata Flowers, normally good service and high quality bouquets. I purchased the Cream Tea bouquet and was incredibly disappointed with the low quality bouquet that arrived, looking completely different from the image on the website and disappointing the recipient. I voiced these concerns to the customer service team who told me that the correct number of stems were in the order and so they considered the service and quality acceptable, despite significant difference in the photos - which are attached to this review. Based on the subsequent poor customer service, I have closed my account and will not be using them again.”

Serenata Flowers 1 star review on 5th November 2021

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Posted 3 years ago

“I ordered flowers on Friday to be delivered to my wife for her birthday on Tuesday. The website said delivery would be between 8am and 8pm on the required delivery day. The flowers eventually arrived at 4pm on Wednesday, I told the courier to take them back as delivery was so late. Serenata Flowers think this is fine and have refused me a refund.”

Helpful Report

Posted 3 years ago

“I wouldn’t recommend this company. I have received over 11 bouquets from a friend. I have complained twice as the ratio of flowers to greenery is shocking. They are unhelpful and said that the bouquet is correctly made up . I separated the flowers from greenery and it’s a measly amount of flowers. I have had to tell the sender which I felt embarrassed about . I don’t recommend AND despite answering the email timely, there is no offer of a replacement to compensate. The flowers do not match the description. I’m trying to find the bouquet in the website that I received. I can’t see anything that resembles it . DISAPPOINTING”

Serenata Flowers 1 star review on 30th October 2021

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Posted 3 years ago

“The name of company should be Scamenata flowers, as they take peoples money, then obviously nothing is getting delivered, they draw on the computer map where they sort of been tracking driver and it shows that driver was at your property, but failed to deliver flowers, then you write them by asking wtf? And they say because of theyre policy you are not eligible for refund, as they have sent you drawing that driver was at your property. Afterwards they promise to reschedule deliver to next day, when you already don't need any flowers and the same thing is happening. Theyre actions are illegal.”

Helpful Report

Posted 3 years ago

“Flowers and Chocolates haven't been delivered to my Son and Family in Guildford. Now 12 days since ordering, (13th October 2021) Have contacted them twice, got automated replies asking for new delivery dates. Gave them the 18th October. Now the 25th October 2021. Still not delivered. I want a refund but can find no Telephone Number, which should have alerted me. Elaine New Zealand.”

Helpful Report

Posted 3 years ago

“Shocking Company. Avoid at All Costs. What you see advertised id definitely NOT what you receive. Complaints procedure is just as bad. I Will Never Use this excuse of a company EVER again.”

Helpful Report

Posted 3 years ago

“Flowers delivered were not the ones I ordered, just wonder if the previous 2 orders were the wrong flowers too. I have no faith in this firm and will never use them again, I would give them zero stars.”

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Posted 3 years ago

“I was really looking forward to my birthday flowers sent by my sister. Didn’t get delivered till the day after, the box was bartered and taped back up. No food with them which wouldn’t of made any difference as they were dead on arrival. Well to be fair a couple we’re just clinging onto life. What a let down. A full refund was given but will not be ordering from serenata in the future, too much of a let down.”

Serenata Flowers 1 star review on 19th October 2021

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Posted 3 years ago

“There is just 1 rose amongst 11 flowers, no gip just weed like stems. The rose petals are falling off and to be honest the bunch resembles the last of your garden summer flowers. The truffles...had 1 and had to spit it out, solid. Out of date! The sender is oblivious as not many would complain about a gift that's why this company is getting away with it. Believe me, all you husbands, boyfriends, girlfriends, daughters etc. Go and get a proper bunch that will cost half the price and truffles that melt in the mouth not ones that are rock solid and out of date. Taking advantage knowing people will not express their disappointment to the gifted. SHAME ON SERENATA”

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Posted 3 years ago

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Posted 3 years ago

“"Delivering Happiness" - but not necessarily on the right day. I chose Serenata (first) time as they had a 'local' supplier/partner in the delivery area for my mum's birthday, and also they were offering a 'next day' delivery. Got my order confirmation - date (and '8am - 8pm window') but they were not "dispatched" until the morning AFTER the booked date, and did not arrive until midday on. Raised a complaint with them for refund/compensation, but besides offering me their "heartfelt apologies", they offered nothing more than an excuse for why they miss the odd ("3%" apparently) delivery commitment. So, even though they offer a next day/specifc date delivery, buried in their T&Cs it says 'you should allow 24 hours after the intended delivery for the flowers to be delivered'. So that's good then. Not sure what the 'new normal' looks like, but personally I'm looking forward to companies no longer using 'the Covid excuse' for poor service.”

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Posted 3 years ago

“Poor service, delivery day missed. Refund refused. Won’t be using again.”

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Posted 3 years ago

“Terrible customer service. Flowers delivered 48 hours late, in damaged packaging which had been taped back together with brown tape. No food included, not that it mattered as most flowers already dead.”

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Posted 3 years ago

“My daughter ordered flowers as a surprise for me after we had a traumatic time when her son was in intensive care. They did not arrive next day as they said they would, they arrived the day after. They were not the same flowers as ordered, there was more foliage than flowers and a totally different colour. Less than half the value of the original order. Offered a 50% discount on the flowers or another bouquet. I told her to take the discount as they were not reliable enough to want to have any more from them. Wish I could have uploaded the photos to show you how poor the bouquet was. Look at the difference in the attached pics from what was ordered and what was sent.”

Serenata Flowers 1 star review on 1st October 2021

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Posted 3 years ago

“Sorry state of the flowers & terrible customer service especially from "Katie" could not care less attitude! Do not waste your money as if you are disappointed you will just be fobbed off! I have sent countless emails of complaint!”

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Posted 3 years ago

Serenata Flowers is rated 3.4 based on 5,967 reviews