Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The petals were falling off stems. Realise weather bad and couldn’t deliver on time but they should have been replaced your company stinks not interested and certainly couldn’t care less”

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Posted 6 years ago

“ordered flowers for my brother's funeral, they arrived on the day of the funeral after the funeral service finished and not the day before as I was led to believe. What is the point of delivering funeral flowers after the funeral? So the flowers were sent back and the company are refusing to give me a full refund. I have found the whole experience very distressing at a very sad time. Would never recommend serenataflowers.com to anyone.”

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Posted 6 years ago

“The delivery and the good quality of the flowers 🌺 👍 First class will purchase again ❗️”

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Posted 6 years ago

“I could have bought a bouquet from Tesco’s that contained more roses and were not already dying.”

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Posted 6 years ago

“ordered for a special borthday still not arrived so now 2 days late!!!!”

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Posted 6 years ago

“Quality flowers , always delivered on time.”

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Posted 6 years ago

“Easy to use site. Good quality flowers and delivered on time. Would definitely use again.”

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Posted 6 years ago

“Absolutely awful experience. DO NOT ORDER FROM HERE!! My gift showed up a day late and with dead flowers, forcing me to go back and fourth with customer service for over a week showing them proof of late delivery, proof of dead flowers just for them to say "sorry we show it was delivered on time and the flowers look fine to us". It wasn't even just my word, I had an email from the concierge and photos of the flowers but they did not care, they were not going to refund me anyways. Still trying to get even some of my money back for this terrible experience. DO NOT ORDER FROM THIS SITE.”

Helpful Report

Posted 6 years ago

“Service on the whole was great delivery on time as agreed. Disappointed on the actual quality of the flowers. From what was online to what received I thought the flowers would last longer.”

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Posted 6 years ago

“Wreath did arrive in time for Funeral”

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Posted 6 years ago

“Very poor communication with the service and their couriers - I sent a bunch of flowers to my bereaving friends' school and due to the snowy weather I had to notify serenata that the school was closed. No answer whatsoever until a very mechanical (probably automated) response late in the evening, saying that I cannot make adjustments to my order. I ask where my flowers are but the service has such poor communication with their drivers that they did not know whether they had been delivered. I then find out from my friends that they were left outside in the snow to wither and die, and I spent a lot of money on some sad, ruined flowers. I'm sure the service would have been better if their communication with drivers is more rapid and clear, but I'm sad to say I wasted my money, with no apology from the company despite the three emails outlining the situation.”

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Posted 6 years ago

“Beautiful flowers. Delivered on time. Thankyou”

Serenata Flowers 5 star review on 4th March 2018

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Posted 6 years ago

“good quality”

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Posted 6 years ago

“purely the extreme weather delayed delivery but all was made well the following day. Great response given the conditions-----thank you so much--recipient delighted.”

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Posted 6 years ago

“Firstly I have to admit the adverse weather was a factor on my review. I would not expect anyone to deliver in those conditions however you knew there would be delay and on that note I asked my sister in law to send me photo of said flowers they were nice but some of the petals were falling off not good enough and I couldnt phone anyone to complain the flowers were not up to standard therefore you should be sending my sister in law another bunch of flowers but you won’t I do not think I will be using you again”

Helpful Report

Posted 6 years ago

“I live in Australia and ordered flowers for my Aunts 83rd Birthday for 1st March and as far as I know they still have not been delivered. I paid £51.98 for the flowers. There has been zero communication from Serenata flowers until I emailed them - they advise the courier was unable to attempt delivery due to adverse weather conditions. I understand these things happen however I feel it would have been courteous and good customer service to have been advised of this by Serenata Flowers. I’ve yet to have any confirmation of delivery of the flowers or alternatively see a refund into my credit card. Very very disappointed with the lack of care and communication. Would hesitate to use them again.”

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Posted 6 years ago

“I ordered flowers from Australia to be sent to family in UK. They were delighted with the potted rose and I was pleased they were delivered on time in a professional manner. The ordering process online was easy, the price very good and the tracking system excellent. I would happily use this service again & highly recommend your service.”

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Posted 6 years ago

“I sent them to a friend and she was very pleased with them.Good communication from yourselves. I will use your services in the future.”

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Posted 6 years ago

“Excellent communication and flowers thanks”

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Posted 6 years ago

“Serenata service was abysmal. I ordered flowers to be delivered on 1st March, they were not delivered and I was not told that they had not been delivered. The following day I asked what had happened and was told I had given them the wrong address. The address was entirely correct. When I asked what time they would be delivered on 2nd March I was told that Serenata didn't know because they organise delivery routes to best suit themselves. The flowers were eventually delivered pm 2nd March. I imagine they were not fresh ones. If I had wanted flowers delivered on Friday I would not have ordered them for Thursday. And my daughter spent the day thinking I had not bothered to acknowledge what was, in fact, a very special day for her. I will never use Serenata again.”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews