Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,954 Reviews

57 %

of reviewers recommend Serenata Flowers

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3.4

Based on 5,954 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th February 2025

660

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I usually use this company to send my mum, who lives a while away flowers for special occasions, they're usually spot on and she gets delivered a wonderful bouquet! This time however, it looked absolutely nothing like the photo. Everything had wilted, not the amount of each flower that's shown. It's a great disappointment, also the fact that there Is almost no way to contact them regarding queries”

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Posted 11 months ago

“Flowers didn’t arrive. Refused refund. Avoid Awful customer service”

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Posted 11 months ago

“I ordered a bouquet for Mother's Day and I am now in vain trying to contact this company for a full refund. No available telephone number, none of their agents are available on line for the last 2 days. They are not responding to emails or messages submitted through their website. What should have been a joyful experience in sending flowers to celebrate a special day has brought nothing but upset and aggro. The leaves were all wilted and the flowers did not look fresh when the bouquet was delivered late on Sunday afternoon. I have photographs of the display and the flowers have been shown to various residents in my parents' retirement village. Avoid this company and use a company that provides a telephone number for its customers. Really appalling customer service.”

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Posted 11 months ago

“My mum was very disappointed with flowers this time normally been very good flowers looked like they had died 3 stalks and dead greenery not good for the price hopefully the next delivery will be better”

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Posted 11 months ago

“The first delivery promised was completely forgotten and the birthday missed. A second delivery was arranged 4 days later. The email stipulated the flowers were delivered to the lady concerned - no contact had been made with the recipient. Flowers just left. Pretty pictures on website but no service. NEVER AGAIN WILL I EMPLOY THESE PEOPLE.”

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Posted 11 months ago

“The service I received was awful. I ordered next day delivery flowers (and was guaranteed the next day service). After 3 days the flowers still hadn't been delivered, I was sent a notification saying the flowers were "out for delivery" and received no further update. Upon contacting Serenata again, i was told there had been an issue and the flowers hadn't been delivered. After FIVE days, I requested some form of compensation to be told "we can only resend or refund". I requested a refund (still to be processed) and ordered from a local florist who delivered the day I order. Avoid Serenata at all cost, stick to local florists!”

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Posted 11 months ago

“Worst customer service imaginable. Flowers arrived half dead for valentines, box crushed and soaking wet. Looked nothing like the pictures when purchased and paid nearly £50. Seen better for £10 in petrol station. Would strongly advise to avoid at all costs.”

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Posted 1 year ago

“Horrid quality ! Cost at Asda £ 3.99 and they charge 39£ !”

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Posted 1 year ago

“My husband ordered flowers for Valentines, parcel arrive with flowers packed upside-down, the vase was broken and to be fair of very poor quality. No glass was found in the box and can only assume that vase was broken when packed for delivery. Shocking service, never to use them again.”

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Posted 1 year ago

“Living in Australia, I ordered online and then cancelled within 5-10 minutes. They give you 40 minted to cancel. The order went through and I was charged. They said their customer support works from 8am till 10pm, my order came through at 1.48am.Their excuse is that the production department works different hours. I've asked for a refund, which they refuse.”

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Posted 1 year ago

“I ordered two orders for loved ones in wellingborough one arrived on time but the other not yet, the tracking said d There were 91in line for delivery, then 13 in line it’s now 3am and still saying 13 th to be delivered, already a day late , what is the problem? Please contact me,,,I can not seem to speak with anyone, and I needed the flowers delivered on a special date, very disappointed,,,”

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Posted 1 year ago

“Ordered Velvet Cloud for my daughter. She was going through a bad patch and I wanted something that was uplifting and would give her a happy boost! Chose these as many bouquets contain lilies which give her severe migraines. I paid extra £5 for courier delivery, as it was near Christmas and I wanted them to arrive quickly. The flowers were dismal. Yes they arrived on time, but her initial pleasure on receiving flowers was immediately damped on opening the box. A number of dead or bruised blooms amid a pathetic bunch of flowers that looked nothing like the picture I chose. Admittedly, these are supposedly sent in bud, but that does not excuse the quality of flowers sent. After a few days I contacted Seranata and received no reply. It was near Christmas and I was busy myself, so didn't contact again for further few days, when at last I did receive a reply. Eventually, they agreed to send more flowers, but it was like getting blood out of a stone, and they grudgingly said they would send more as ' this is the season of goodwill!!!!' I chose another bouquet and we waited in hope. Seranata did NOT send the flowers I had requested, but sent the same sort as previously sent out. Not dead, but the flowers were plonked in a box, completely unprotected, and sliding all over the box again, so it is no wonder they arrived bashed and bruised. I definitely will never buy from Seranata again, and I definitely do NOT recommend them. Very disappointed!”

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Posted 1 year ago

“They would not change the door number when we emailed them. Saved up and bought a bunch of flowers and a box of chocolate and it is going to someone else. No help at all from them. Where is the Christmas spirit and trying to help.”

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Posted 1 year ago

“My disappointment with this company is massive. I used them various times without issues and one time when issue occurred (friends found flowers two days after delivery thrown over the fence and soaked) I thought it won't be any problem to resolve this matter. How wrong I was. The company responded they want photo evidence. Hard to do as friends didn't expect the flowers so didn't think of taking photo of them. They are also grieving so I cannot ask them to take a pic, they have other priorities. After I received second response from the company with EXACTLY the same template words, I gave up and will never use them again. They lost a loyal customer”

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Posted 1 year ago

“Very disappointed with the 60 pound bouquet I ordered for a retirement was more like a 40 pound bunch of flower's roses had wilted parts on the leaves all 16 staff who put towards it all said the same so we can't all be wrong never order from them again or recommend. Them”

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Posted 1 year ago

“Placed an order on a Thursday. Friday morning received an email stating my order has been cancelled and I should have my refund within 3 business days. It is now 3 weeks later and I’ve yet to receive a refund. Emails with Customer Service Manager Margaret Reys has been the same message over and over again for 3 weeks now, that she’s handling the issue personally but it has been three times the amount of time the refund is to process as stated on the website and nothing has been done about my refund. !!!DO NOT SHOP WITH THIS COMPANY!!! -2 stars out of 5.”

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Posted 1 year ago

“Very good service. Easy to order. Advised on the delivery of flowers recipients delighted!”

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Posted 1 year ago

“Flowers arrived this morning from my son in San Francisco a birthday present for me. So disappointed with these flowers as 3of them were not even fit to be put into water. My son uses your company all the time but I will be advising him to no longer use your company I cannot justify him paying for a product that I feel that one is being ripped off. More than disappointed but going by reading the reviews I definitely see that I'm not on my own. ABSOLUTELY DISGUSTED.”

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Posted 1 year ago

“Furious. You evil evil people. You delivered a card "you deserve flowers" without delivering either the flowers or the chocolates. I had to call my relative who thought I was being sarcastic when she was extremely sick. Nasty company. Avoid. I can't believe how evil that is. Seriously I am trembling with anger.”

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Posted 1 year ago

“I am absolutely appalled by the dismal service I received from Serenata Flowers. My recent order turned into an absolute nightmare, and I am deeply dissatisfied with how this situation has been handled. I placed an order with Serenata Flowers, providing them with the correct delivery address for a university campus. The process seemed straightforward, and I had high hopes of brightening someone's day with a beautiful bouquet. Unfortunately, this experience has been anything but pleasant. First and foremost, Serenata Flowers failed miserably at their primary task – delivering the flowers to the correct location. Instead, they carelessly delivered my package to the wrong place, which resulted in significant inconvenience and embarrassment. It's baffling how such a simple task could go so terribly wrong. When I contacted Serenata Flowers to report the issue, I expected a swift and efficient resolution. However, I was met with nothing but frustration. Their customer service team claimed that I hadn't provided sufficient information, despite the fact that I had clearly provided the correct address and all necessary details during the order process. This blatant attempt to deflect responsibility is both infuriating and insulting. The lack of empathy and accountability displayed by Serenata Flowers is truly astonishing. As a customer, I expected them to take immediate action to rectify their mistake, such as arranging for a redelivery or refunding my order. Instead, they have chosen to evade responsibility and disregard my concerns. In conclusion, my experience with Serenata Flowers has been a complete disaster. Their inability to deliver my order to the correct location and their subsequent refusal to assist me in resolving the issue demonstrate a shocking level of incompetence and negligence. I would strongly advise anyone considering using Serenata Flowers to think twice and explore alternative options with more reliable and customer-oriented companies. Serenata Flowers, you have lost a customer for life, and I will be sure to share my horrendous experience with others to prevent them from enduring the same ordeal. Your lack of accountability and customer care is inexcusable, and I am thoroughly disappointed in the way you have handled this situation.”

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Posted 1 year ago

Serenata Flowers is rated 3.4 based on 5,954 reviews