Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,948 Reviews

57 %

of reviewers recommend Serenata Flowers

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Metrics

3.4

Based on 5,948 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What went wrong you ask ! Well! Don’t know where to start. Dreadful firm Do Not Use Them! Flowers arrive 5 days late looking ……. Dead. Serenata even thought they were lost. Repeat order 4 days to deliver so almost as bad. Neither flower fit for purpose or a replicas of the example shown for the order. Ian now beyond cross, fuming, let down I could go on and on. No offer of refund after first fiasco or the 2 nd just automated supposedly placating emails 😡😡😡😡😡😡 Absolute RUBBISH, disgraceful.”

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Posted 2 years ago

“My husband sent me flowers from Serenata and they arrived half dead. Shameful to charge for flowers that Waitrose or M&S would toss - they are that bad.”

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Posted 2 years ago

“I paid $105 dollars and change for a $9.99 bouquet and a small box of chocolates. I will never make that mistake again. Back to calling a florist near where the flowers are going. Disgusting opportunist thieves. Avoid”

Serenata Flowers 1 star review on 29th January 2022

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Posted 2 years ago

“Appalled with Serenata. £50 order left at front door of block of flats. Did not reach person. Customer Service is appalling as they are arguing they were delivered. Won’t redeliver or refund to a person in mourning.. Heartless & disgusting !!!”

Serenata Flowers 1 star review on 28th January 2022

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Posted 2 years ago

“Appalling Service - Avoid. Appalling Flowers - My Wife went "Oh, I hope you didn't pay much for those" Serenata not interested”

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Posted 2 years ago

“The night before my flowers needed to arrive for my friends birthday the let me know that the flowers I had ordered were not in stock and I had to choose another bouquet. This or not receive them on the day I had paid for. I chose the same amount of roses in pink (originally white) for which they tried to charge me extra for even though this is all due to them making a mistake. When I declined they refunded my my money with no apology or response. Awful. I will never order again. My friends present will now never arrive and I live in another country.”

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Posted 2 years ago

“I wish I had read the reviews first. Thought they were a local company close to my mother's care home. It's her 97th birthday and nothing has arrived and it's already 5pm. I specifically told them that she goes to bed early and it's already evening. Tracking says there are 53 deliveries ahead of hers. My lovely mother's birthday is ruined and I am £65 out of pocket. I always have used Clares flowers in past but thought I would try someone new close to my mother's care home. They advertise that they are close but they arent. I may never have another chance to celebrate my mother's birthday. Unfortunately I am in the United States so I cant just turn up with flowers. I relied on this company. Now that I am looking at reviews and the terrible flowers actually delivered for others I am angry, sad and heartbroken. DONT USE THEM. YOU will have stress and aggravation and there is no phone number. Use Clares. They deliver on time and if the flowers arent up to standard they will replace them immediately.”

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Posted 2 years ago

“Would actually be a zero but will not allow me to do that... Had a delivery of flowers from my mother in law for my 50th birthday. Freesias and roses, box was battered and already open, all Freesias limp and beyond saving, awful leaves on the roses. My mother in law sent photos of the bouquet whinchat looks horrendous and Serenata didn't want to know about it basically, just sent her an email in return telling her how to look after flowers. Maybe that could have been done if they didn't arrive in such bad health to start with. Terrible flowers and horrendous customer service”

Serenata Flowers 1 star review on 15th January 2022

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Posted 2 years ago

“I ordered flowers from Serenata on 12 occasions. 50% of the orders arrived on time with quality flowers, but sadly on the other 50% of occasions the flowers were in poor condition. The packaging was frequently significantly damaged resulting in broken glass in the box on at least 2 occasions when the recipient put their hands in. My son recently ordered flowers for me but they did not arrive on the agreed date and he was refunded and a complementary bouquet sent. It arrived today with less than the advertised number of blooms, some which were already damaging/dying. I contacted the company who replied. "Please accept our sincere apologies for the inconvenience caused. Unfortunately, since the order has already been resent and refunded, I am unable to assist further at this time. Rest assured that despite this, your feedback will be passed on to our team to ensure more care is taken with future orders. Today's experience has very sadly shown that previous feedback has not resulted in safer handling by the carrier or improved quality of the bouquets.”

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Posted 3 years ago

“I used them before and had a fine experience. Last week, I ordered flowers for a sick friend of my mother's, notifying the courier to be patient and leaving the message, "Get well soon." Flowers were confirmed delivered but never arrived. We discovered today (five days later) that the recipient did not get her flowers and no attempt was made to notify her of what was supposed to be a nice surprise. The photo of a box could have been delivered anywhere and was not acceptable proof of delivery, especially with no accompanying card. Seranata's so-called customer service refuses to help as we did not notify them within three days. Given that these flowers and vase were for someone who had just been released from hospital after a stroke, their suggestion that they should just expore their property and that of their neighbours is both risable and suggestive of their overall contempt. I will never use them again.”

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Posted 3 years ago

“It’s been a Total nightmare. Ordered a special birthday flower delivery for the next day . I was sent an email at 7.55am on Saturday to say it was on its way , it didn’t arrive , Serenata flowers don’t know where it is but they say it will arrive on Sunday . It doesn’t arrive and I chase it all day . Ther3 is no way of actually speaking to anyone it’s all faceless emails. It is now Monday 1.15 pm and I’ve just had an email to say they very kindly are giving me a “resend at no extra cost”!!! I will never use this company again . Disgraceful.”

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Posted 3 years ago

“Very, very disappointed with Seranata flowers bought as a Christmas gift from my sister in law. Firstly the box was badly damaged (the delivery man even apologised and told me to get in touch with you.) on opening up several flower heads had fallen off and most of the leaves had shrivelled. None of the flowers looked fresh and had to go straight in the bin. Would not recommend at all. Wish I had taken a photo to send you so you could see for yourself.”

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Posted 3 years ago

“Can someone please get back to me!!?? I have chased my delivery twice now and also reached out on Instagram but still no response!! I paid for delivery to happen yesterday but still nothing!!! Shocking service... Wish I read the reviews prior to ordering!!!”

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Posted 3 years ago

“I ordered flowers for a romantic occasion and they were never delivered, I ordered on a Sunday with expected delivery on a Wednesday. I emailed on Thursday after no delivery and was told I need to wait 24 hours. Emailed on Friday after seeing that their internal tracking said the delivery failed. Response was that the driver could not find the address… I assume he hasn’t heard of google. My only options were wait another 8 days for them to deliver again or get a refund, even though they offer a guaranteed next day delivery fee. Not much of a choice when the flowers are for an anniversary.”

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Posted 3 years ago

“They are an awful company, I paid for flowers to be delivered to a close friend who’s mother had just died, They didn’t turn up, then when I emailed to ask what happened to them they abused me and called me a liar. Would never use them again. I wish I had checked out their awful reviews on trustpilot (which they have now turned off) before I bought them, I got some from Bloom & Wild in the end, they are much better.”

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Posted 3 years ago

“Zero stars. Paid for delivery on Xmas Eve for my parents who have just moved house. No delivery, no note of explanation and no way to talk to anybody. Daylight robbery, do not use. I am livid.”

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Posted 3 years ago

“Flowers never arrived. Robbery! So disappointed! Ordered flowers, received delivery notification on Christmas eve, but last night 29th December i found out flowers wasn't delivered! They responded so unprofessional this morning and kept my money £45.03. I was a regular customer for last 6 years, but never again! Absolutely robbery!”

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Posted 3 years ago

“Very disappointed with this company, bouquet ordered bears little resemblance to what was delivered to my friend for her 60th birthday. Not good quality and definitely not good value for money. Contacted customer services to be told that in their opinion what was sent was an acceptable replacement of what was ordered. I’m absolutely disgusted as this was not a cheap bouquet, I would have been able to buy nicer flowers from the local supermarket for half the price !! Avoid this company !”

Serenata Flowers 1 star review on 30th December 2021

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Posted 3 years ago

“Ordered flowers to arrive on the 23rd Dec paid premium guarantee delivery and didn't turn up, so they delivered them the dollowing day and the state of the flowers was terrible. So I contacted the company straight away. They said they was extremely sorry and would like to offer a replacement but could not deliver till the 29th Dec well today my mother got the flower in worse condition than the first lot. Both occasions the flowers were falling apart all heads falling off. And on the replacement box the box was all smashed up and dented with half the flowers missing. You really would of thought after paying a lot of money and premium delivery if they got ot wrong the first time, they would go above and beyond the 2nd time not twice as bad. I can honestly say this is the worst company I've ever used and i will never use again. This company should be ashamed of what they have done to a customer over the Christmas period”

Serenata Flowers 1 star review on 29th December 2021

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Posted 3 years ago

“Shocking £40 bouquet - Lidl do the same for £7.99. Customer service disagreeing. Avoid.”

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Posted 3 years ago

Serenata Flowers is rated 3.4 based on 5,948 reviews