Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,948 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,948 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used for years, but yesterday a failed delivery came through via email. Tried to find out what went wrong but unable to as the customer service link and tracking on the website fails. The recipient was my friend who had just lost er mum, she was in all day yesterday, but I still don't know if my gift will be delivered today as nothing was posted through her door. It is very embarrassing and I will not be using Serenta again and expect a refund for a failed delivery !!!!”

Helpful Report

Posted 4 years ago

“** NEVER USE SERENATA FLOWERS AGAIN *** Terrible company - Purchased birthday flowers for delivery on 04.06 two days earlier. They message me on the day to say they could not fulfil the order, offered no reason why they couldn’t or other possible options. What an absolutely terrible, unprofessional shambolic company - WILL NEVER USE THIS COMPANY AGAIN. 0/10 - terrible service”

Helpful Report

Posted 4 years ago

“Ordered weeks in advance for a friend's birthday bearing in mind covid disruptions. Flowers never arrived. Still waiting. Emailed asking to cancel/complain. Automated reply, no actual answer or resolution. 1st and last time I order from this company. AVOID! and go local if you can.”

Helpful Report

Posted 4 years ago

“I ordered flowers for a special birthday, paying for early delivery. Although there were numbers of people around because there happened to be a local funeral at the time - and the recipient was standing at her from door at time of delivery - the courier left the flowers outside the back door of the wrong house, which was For Sale and empty and clearly numbered. When they were finally retrieved, 24 hours later and after heavy rain had damaged the box, they were in poor state. Definitely not worth the money spent on a poor service and unimpressive flowers. At least there was a prompt acknowledgement of my complaint.”

Helpful Report

Posted 4 years ago

“Failed delivery. No telephone contact number. Refusal to refund. Refusal to acknowledge poor delivery service. Using current COVID guidelines incorrectly and as an excuse for poor delivery service. Poor understanding of English in e-mails. Extremely frustrating company to deal with - my advice is, don't use them.”

Helpful Report

Posted 4 years ago

“Really pleased with the Letterbox Flowers I ordered for my sister. They were delivered okay and after speaking to her were exactly like the description. Will definitely use them again and would recommend to friends and family.”

Serenata Flowers 5 star review on 2nd June 2020

Helpful Report

Posted 4 years ago

“Please do not order from this company!!! £39.99 bouquet I ordered. Came a day late. And nothing like what I ordered. How embarrassing. No contact number to call them on!! Vile company.”

Serenata Flowers 1 star review on 2nd June 2020

Helpful Report

Posted 4 years ago

“The flowers were a day late & would have been OK if the Yodel delivery person hadn't left them on the doorstep in the sun with no notification... Disappointed & distressed as they were sent with love & happiness.... Also no card or message was included”

Helpful Report

Posted 4 years ago

“It was my birthday on the 1st June and my husband asked our goddaughter to order some flowers for me for £25. The flowers ordered were the Vibrant Sorbet at £24.99. Order Reference 2210607768. Well when they arrived they certainly were not worth the £24.99 spent in money and my husband was very upset considering I had received four other bouquets today, one less in money from a well known supermarket and looks far superior. I am not only very disappointed but also upset for my husband as he always buys me beautiful flowers. I certainly won't be using your website for any flower deliveries that i may make in the future.”

Helpful Report

Posted 4 years ago

“Flowers not as illustrated, Poor quality and already dying. Delivered late in the day .”

Helpful Report

Posted 4 years ago

“I ordered two bouquets of flowers from serenata, the first arrived on time and were well packaged, with a damp wrapping to keep them well while travelling, they lasted five days and were beautiful, the second arrived a day late, although customer service were quick to respond they didn't arrive until the next day, the box was damaged and there was no damp wrapping to keep the flowers healthy, they were already wilting upon arrival, they lasted two days, no offer was made of a future discount or replacement flowers. The prices are good but the late delivery and product not to the advertised standard spoilt it”

Helpful Report

Posted 4 years ago

“Apart from not looking quite as nice as they did in the picture they did not last too well. Delivered on the Tue and come Sat they were fading. As they were for someone else it was very disappointing.”

Helpful Report

Posted 4 years ago

“Horrendous experience. My mum ordered surprise flowers for my birthday since I was spending it alone in lockdown. When they arrived they looked nothing like the photo on their website. There were far fewer flowers, they weren't fresh, and they had brown marks all over the rose petals. The foliage leaves also had large brown/black marks and huge, noticeable insect bites. When I complained and sent photos, the only response I got was that the guard leaves were still on and that the flowers should look as expected when these were removed. No they didn't. There was no reference made to the fact that the flowers were brown all over and in the middle and not just on the outer guard leaves. They also didn't mention anything about the state of the foliage. Overpriced and poor quality. My mum was so upset and disappointed that she'd wasted her money on these and that these were my main birthday present. Please buy elsewhere. Even flowers for a few pounds from the supermarket are fresher, last longer and are far nicer than these.”

Helpful Report

Posted 4 years ago

“I bought my girlfriend an expensive bunch of lowers for her 50th birthday in May 2020. They arrived when they should of, but the flowers were manky. After a lot of emails and them changing their minds, they agreed that they were not as good a quality as they should of been. So on 30th May 2020 I got a replacement sent. Half as many flowers and then at least half of those were leaves. The quality was better, but I have been ripped off. I spent £39.99 on a bunch and I could of gone to the local garage or supermarket and got a better bunch for a damn site cheaper. I wouldn't recommend this company to my worse enemy! I have added a pic so you can see what I got for my money :( Very dissatisfied with my purchase, and they know it!”

Serenata Flowers 1 star review on 31st May 2020

Helpful Report

Posted 4 years ago

“After reading the numerous negative reviews I realise I have been conned with the overpriced few flowers that couldn't be described as a bouquet and will be contacting Trading Standards.”

Serenata Flowers 1 star review on 29th May 2020

Helpful Report

Posted 4 years ago

“Appalling value for money and the flowers arrived in a bad state and certainly weren't the buds they mention on the website (i.e. not fresh from the grower and shipped same day in my humble opinion). For £30 spent to get 3 short wilting roses, 3 carnations which were brown around the edges, 1 stem of lily (the only item in bud state) a small sprig of gypsophilia, a stem of miniature crythanthemum and a bit of greenery is a complete rip-off. More like what you would find at the end of the day on a garage forecourt... Utter scam”

Helpful Report

Posted 4 years ago

“Very disappointed , i ordered the Bella flowers for my cousins birthday £39.99 , they arrived on time this morning and nothing like what was shown in the photo ,i feel let down and iv'e let my cousin down . i shan't be buying from here again .”

Helpful Report

Posted 4 years ago

“I’ve ordered the flowers (Moonlight roses) and a box of “luxury” chocolates for my mother. The chocolates were very small and far from being luxury. The flowers were half dead when they arrived and after 2 days they were ready to be binned. This company is a scam and a total waste of money.”

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Posted 4 years ago

Helpful Report

Posted 4 years ago

“They weren’t even in any water and wilted. Like the other reviewer said, you can buy better from a garage Terrible service and terrible quality I feel this company is ripping Vulnerable people off during this pandemic DO NOT BUY”

Serenata Flowers 1 star review on 28th May 2020

Helpful Report

Posted 4 years ago

Serenata Flowers is rated 3.4 based on 5,948 reviews