Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,948 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,948 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything went wrong. Battered box dumped on doorstep Flowers crushed with broken off blooms . When I complained was offered a derisory 10 % discount. I naturally refused and they ceased communicating. Terrible service Avoid this company at all costs”

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Posted 5 months ago

“Flowers were left unattended so were stolen, and no card left at the intended property.serenata are denying responsibility. Don't use them they are dreadful. I would give no stars if this would be an option”

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Posted 5 months ago

“Horrendous service Arrived damaged card screwed up box screwed up Totally ruined the whole experience Then spoke to their customer service that just kept telling me to put them in a vase when the buds were damaged the card was damaged etc DO NOT USE!!!”

Serenata Flowers 1 star review on 12th July 2024

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Posted 6 months ago

“Flowers delivered a day late and rides were all wilted and the leaves were dead. Told to wait 48 hrs and they would perk up. If they are dead they won't 'perk up'. 2nd terrible experience with them! AVOID, AVOID, AVOID”

Serenata Flowers 1 star review on 26th June 2024

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Posted 6 months ago

“Did not deliver! Appalling customer service. Avoid using them!”

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Posted 6 months ago

“I ordered flowers to be delivered on a Friday when I was at home. I was informed they were delivered but they were not there. It turns out the delivery driver took a picture of them in the lobby of the flat complex and then proceeded to walk out with them (this was confirmed on CCTV footage). Serenata claims as they were delivered (even though they clearly weren't and the picture showing them in my lobby doesn't not mean they were delivered) refuse to compensate me. Bunch of crooks”

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Posted 6 months ago

“Who sends flowers in a sealed cardboard box?! The flowers were old, soggy! I wish I could post a picture of these flowers here so you could see. I was already despondent about my order after being let down by their customer service when trying to rearrange the delivery. The lady who I spoke to did not want to help AT ALL. The worst experience!”

Serenata Flowers 1 star review on 9th June 2024

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Posted 7 months ago

“Flowers arrived wilted, with brown withered edges, leaves had holes as if been eaten and customer service were very poor. I contacted the company following their sorry state of arrival, to be advised to wait 48 hours with the flowers in water and they "would improve". I did this, and the flowers unsurprisingly continued to brown, wither and look very sad. I contacted them again after 48 hours to be told this was normal (what?!) I ended up being unable to gift these flowers, with no resolution and left near enough £40 down with a terrible excuse for a bunch of withered flowers.”

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Posted 7 months ago

“Absolutely fuming with this company. My daughter ordered a £60 boquet to be delivered for my birthday. They did look lovely when they first arrived. After a few days the roses and stocks still hadn't opened and after day 5 they completely died. Serenata informed my daughter there's nothing they can do about it. She works abroad and I don't talk to her everyday so couldn't tell her about how bad the flowers were until day 6! They've since asked for photos twice which I've sent twice and they claim not to have received my emails, they only reply to you on trust pilot!! Please please please do not use this company, once they have your money they really don't care!”

Serenata Flowers 1 star review on 28th May 2024

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Posted 7 months ago

“Wilted, dry flowers in a cardboard box. Had died entirely within a week. Customer service very sympathetic and promised a replacement bunch, which never turned up. Terrible company. Best avoided.”

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Posted 7 months ago

“Awful service! Ordered flowers for delivery surprise to a friend. Didn’t arrive! Apparently a failed delivery but formed was home with guests all day as it was her birthday! Automated email said delivery again the next day. No delivery! Now 4 days later I contact to ask for the reason and a refund or delivery, I get a response that I should send pictures of the damaged flowers if I was in happy. I reply to say no flowers arrived yet, apparently the employees also can’t read! I reply with this information and they say, no apology or anything, just, it turns out your flowers were damaged in transit and they can deliver them again fresh on a date of my choice! What a joke! One insult after the other. Awful service. Now 4 days after the supposed failed delivery and I have had my intelligence insulted twice, have paid 60£ for flowers that haven’t arrived and still have no flowers!”

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Posted 8 months ago

“Ana, Stefany, Winston , Youilis are the Best Entertainment staff. Always a good time around the pool when they are there.”

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Posted 8 months ago

“This used to be a great company (2017-2021) but due to repeated failure to deliver on time (specified day) and missing items form orders, I have cancelled my account.”

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Posted 9 months ago

“Used them for years, always been good, should have deliverd on the 10th March still not arrived, and no way to contact them.”

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Posted 9 months ago

“Flowers still haven’t arrived, and we’re scheduled on Sunday. No contact number on website and no one responds to chat. I’ve used you before with a good service but now never again. Please advise how I get a refund. No photos to add as no flowers have arrived.”

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Posted 10 months ago

“I usually use this company to send my mum, who lives a while away flowers for special occasions, they're usually spot on and she gets delivered a wonderful bouquet! This time however, it looked absolutely nothing like the photo. Everything had wilted, not the amount of each flower that's shown. It's a great disappointment, also the fact that there Is almost no way to contact them regarding queries”

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Posted 10 months ago

“Flowers didn’t arrive. Refused refund. Avoid Awful customer service”

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Posted 10 months ago

“I ordered a bouquet for Mother's Day and I am now in vain trying to contact this company for a full refund. No available telephone number, none of their agents are available on line for the last 2 days. They are not responding to emails or messages submitted through their website. What should have been a joyful experience in sending flowers to celebrate a special day has brought nothing but upset and aggro. The leaves were all wilted and the flowers did not look fresh when the bouquet was delivered late on Sunday afternoon. I have photographs of the display and the flowers have been shown to various residents in my parents' retirement village. Avoid this company and use a company that provides a telephone number for its customers. Really appalling customer service.”

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Posted 10 months ago

“My mum was very disappointed with flowers this time normally been very good flowers looked like they had died 3 stalks and dead greenery not good for the price hopefully the next delivery will be better”

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Posted 10 months ago

“The first delivery promised was completely forgotten and the birthday missed. A second delivery was arranged 4 days later. The email stipulated the flowers were delivered to the lady concerned - no contact had been made with the recipient. Flowers just left. Pretty pictures on website but no service. NEVER AGAIN WILL I EMPLOY THESE PEOPLE.”

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Posted 10 months ago

Serenata Flowers is rated 3.4 based on 5,948 reviews