Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,948 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,948 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve used you three times, I’ve now had honest feedback from my daughter! The flowers were mainly dead or cut short!I don’t even expect any remuneration because from the the reviews, you don’t pay back anything, I work in an environment that buys and sends flowers for others, and certainly won’t be recommending you”

Serenata Flowers 1 star review on 28th July 2020

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Posted 4 years ago

“Flowers for my sister’s 40th were ordered to be delivered to the pub, where she was going, as a surprise. I had an email saying that they’d been delivered and I phoned to check, but nothing had come. I contacted Serenata flowers who sent another email, saying that they’d been delivered. After a third email, stating clearly that they hadn’t arrived, I was informed that it would take 48 hours to investigate. I received a message today to say that the flowers were AT THE POST OFFICE and so clearly had NOT been delivered. Surprise and birthday ruined and one very upset and annoyed customer. I will NOT be using this company again and would not recommend them. Dreadful service.”

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Posted 4 years ago

“We ordered the Freya bouquet with a vase for my mother in laws 90th birthday, it was nothing like the photo of the bouquet, far less flowers , the water had leaked and wet the card , very disappointing , enclosed are photos of the website pic and what we actually received”

Serenata Flowers 2 star review on 25th July 2020

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Posted 4 years ago

“Very disappointing. More greenery than flowers (all bloomed already by the way). I ordered a cheerful and colorful bouquet, but the delivered one was dull and sad, with absolutely all the flowers substituted. Which means a totally different bouquet than what I paid for! I shouldn’t have taken the modern vase, it’s just ugly. The images will help comparing the ordered bouquet and the delivered one.”

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Posted 4 years ago

“Flowers delivered on time but only lasted 3 days. Waste of money. Will not use this site again.”

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Posted 4 years ago

“Awful, poor service, lots of excuses! Do not use this terrible company.”

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Posted 4 years ago

“The delivery time was very late at night (8.55pm). I had not read that it could be this late prior to ordering otherwise I would have booked elsewhere. The flowers arrived and they were not of the quality expected. They were squint and one of the roses was already turning brown. I would never use this company again!! Overall very disappointing!”

Helpful Report

Posted 4 years ago

“Incredibly disappointing... I purchased a bouquet a few weeks before my partners birthday and on the day was informed by email that the flowers had been delivered. This was in fact a lie and when flagged to the company, customer services refused to help saying that their courier has delivered them. The flowers then arrived the following day, over 24hrs late for the occasion and the condition of the flowers and packaging was terrible and unusable. Would recommend never using this company unless you plan on buying flowers for people you passive aggressively dislike!”

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Posted 4 years ago

“Very disappointing. Though flowers arrived on time I thought they were overpriced! More greenery than flowers and some blooms already falling off! We followed instructions on how to maintain freshness but they started dying 4 days later and now, not even 1 week later only the lilies looking fresh!! Won't use them again, I'm afraid! Not at those prices anyway!!”

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Posted 4 years ago

“Very disappointed. Have ordered from them before but my second order was a total let down. My total order cost me £42.97 as I ordered a vase and a birthday card too. Will not be ordering from them again. Be warned.”

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Posted 4 years ago

“Ordered flower to arrive today which they did already dying contacted customer service had to jump through hoops asked to send pictures of them in a vase even though I had already sent pictures which you could see how bad they were,finally agreed that they were of poor quality and would send out new ones, receive email shortly after saying chauffeur had delivered but still no flowers contacted customer service again who said I had not confirmed I was happy for new flowers to be sent very confusing but they agreed to send new ones but wouldn’t arrive for 5 days no use when I needed them delivered for a special reason, at least they processed refund straight away when asked, would have given lower score but not possible”

Serenata Flowers 1 star review on 17th July 2020

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Posted 4 years ago

“Delivered a day late and when arrived the bouquet was very disappointing and no where near the price paid!”

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Posted 4 years ago

“My grandson bought me a bouquet of roses and they were very poor quality . Extremely disappointing for my daughter who bought them on his behalf . From the outset the blooms were fading and hardly lasted any time at all . I contacted them at the time through their contact us option and had no reply whatsoever . The only saving grace was the chocolate that came with them and surely that is an enditement of the flowers supplied”

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Posted 4 years ago

“When ordering flowers for a special occassion, we expect that they will be delivered on the day. I mean, it is that special day. Twice now, last year and this year, I have ordered via Serenata to deliver to Finchley in London and the delelivery has been late on both occassions. Last year I accepted that this can happen on rare occassions when there is a problem, but again? Last year there was a muted apology from Serenata. This year its the pandemic. All they do is point to their terms and conditions. So be aware of this.”

Helpful Report

Posted 4 years ago

“Flowers were very poor quality and many were already decaying and drooping on the day of delivery. There is no real customer service ,as even when a complaint is made and is successful, you are only offered another poor quality bouquet. There are better quality and fresher blooms in the supermarket for a fraction of the price and I would not use or recommend this company .”

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Posted 4 years ago

“Birthday surprise flowers should have arrived on Saturday, was assured by email from customer service and tracking they were out for delivery. They turned up 2 days late and 1/2 the flowers were dead. Customer Service not interested had an answer for everything. Website plastered with next day delivery and 7 day free delivery!! Well not in my experience. Never use this company again and would definitely not recommend. Use local florist next time. I won’t be using a company that can’t deliver on its promises.”

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Posted 4 years ago

“Ordered flowers for a specific date and they didn’t turn up and got rescheduled for a different day without even telling me. Asked for a refund as the other day was to late and they told me I’m not allowed one. So they took my money and never delivered the flowers when they suppose to. There’s no number to contact them on only email. Such bad service. Would NOT recommend anyone to go here. Go somewhere where you are going to get a service that’s reliable!”

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Posted 4 years ago

“Ordered my daughter what I thought was a lovely vibrant bunch of flowers and what she received was embarrassing and very disappointing. I would not use this company for flowers ever again as their product doesn't match the description on their website. Steer clear of this company and support your local florist you get a better service. I have learned a lesson the hard way”

Serenata Flowers 1 star review on 13th July 2020

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Posted 4 years ago

“Didn’t deliver the flowers and got told it’s 48hrs for an investigation”

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Posted 4 years ago

“Ordered a bouquet for my daughters anniversary and similar to other customers the flowers arrived in a damaged, soaking wet box! As a result the wet card was put in the bin and many of the flower heads were broken of the stems and there for could not be placed in a vase. After sending pictures to the company they agreed to deliver the same arrangement again as soon as possible, once again very disappointed with the display which was nothing like the web picture had advertised. The roses were already fully opened and as a result I wouldn't now expect them to last very long before beginning to wither. Definitely not worth the amount that was charged.”

Helpful Report

Posted 4 years ago

Serenata Flowers is rated 3.4 based on 5,948 reviews