Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,967 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,967 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor bouquet, not like the advert, complained to customer service who said it met their standards. The roses died after 3 days. Would have been better getting supermarket flowers. Awful waste of £40”

Serenata Flowers 1 star review on 11th July 2021

Helpful Report

Posted 3 years ago

“Totally disappointed and quite embarrassed to have sent a friend who is having a very hard time at the moment, this very poor excuse for a bouquet of flowers. The website examples look quite magnificent, what arrives couldn’t be further from the truth. The ironically named ‘customer delight team’ are anything but! They don’t give two hoots and are not in the least bit interested in your dissatisfaction. My recommendation to you is never ever use them.”

Serenata Flowers 1 star review on 9th July 2021

Helpful Report

Posted 3 years ago

“I bought flowers from serenata and they are absolutely beautiful and super fast delivery, i will definitely recommend them”

Helpful Report

Posted 3 years ago

“Very good flowers and vase, perfect delivery!”

Helpful Report

Posted 3 years ago

“Avoid them like covid. Despite ordering the flowers 2 days in advance, the flowers were to arrive a day late. There is no contact email, phone number which was quite telling, they’re policy (so they reckon) is that its not important that your flowers/ gift doesn’t arrive on the day you book, there’s no refund. Avoid!”

Helpful Report

Posted 3 years ago

“The Flowers we received were poor quality for the amount of money spent. It was such a disappointment and i will not choose this florist again. The arrangement does not resemble the one advertised on the website as you can see by the pictures. This was for a bereavement and i was asked to wait 5 days to then take photos of flowers. How ridiculous? when the recipient is grieving. The last thing she would be waiting to do is take photos of her flowers. I am utterly shocked at their response to my comments and of what was delivered. Very poor customer service indeed”

Serenata Flowers 1 star review on 2nd July 2021

Helpful Report

Posted 3 years ago

“Looked nothing like the picture on the website. Fewer flowers and poorer quality. Very poor value. Supermarket quality and value is far superior.”

Helpful Report

Posted 3 years ago

“I love receiving flowers from Serenata they always arrive on time and in great condition. My favourite part is watching them bloom.”

Serenata Flowers 5 star review on 1st July 2021

Helpful Report

Posted 3 years ago

“I ordered flowers to be delivered to my sick mum 2 days ago as this company advertised same day delivery. I ordered online as I live in Australia. Shortly after they received the order they sent an email saying they could not deliver that day and would tomorrow be ok. I said yes. At 1 pm the following day I had heard nothing and contacted them by email as you can’t phone them!!! They responded that they would return to me once they heard from their partner flower deliverer. I contacted them hourly for the next few hours and they had still not received an update. Some partnership! I have awoken this morning to an email saying that the flowers could not be delivered on the second day after ordering them and would the third day after ordering be ok!!!! They also offered a refund which I readily accepted. This company have no integrity and do not follow through with what they advertise on their website. I would look elsewhere for flowers to save the headache and disappointment!”

Helpful Report

Posted 3 years ago

“Please do not use Serenata flowers UK. I ordered a spray for my mums birthday...terrible! 13 tiny stems. Now here's the thing....their customer service is dreadful...they asked for a photo then came back and said was OK. No apology or anything.no redress. I and all my friends will never use them again. Very short sighted of them I feel because if they loose all their customers they won't have a business. Just look at their reviews and make you're own mind up.”

Serenata Flowers 1 star review on 30th June 2021

Helpful Report

Posted 3 years ago

“What went wrong??? Everything went wrong! Not only were the flowers I ordered 3 days late! The glass vase was broken and the flowers had wilted!! How embarrassing and upsetting not only to the recipient but for me. To make matters worse by enquiry regarding the missing flower delivery was not answered. I would definitely not recommend Serenata Flowers. Appalling customer service and quality of the flowers and receiving a broken vase too!!! I am demanding a full refund and an apology.”

Serenata Flowers 1 star review on 29th June 2021

Helpful Report

Posted 3 years ago

“Flowers ordered for standard next day delivery but never arrived. Contacted them and was given a standard email blaming covid. Asked them to cancel and issue a refund. Again a standard email hiding behind ts and Cs suggesting they are used to letting customers down”

Helpful Report

Posted 3 years ago

“On Thursday i ordered what i thought was a stunning bouquet of flowers to be delivered the following day for my mum's 60th birthday. When the flowers (if you can call them that) were delivered i was absolutely disgusted with what was delivered. In the image on their website it shows a beautiful bouquet of white/cream flowers, perfect for a special occasion, but what was actually delivered was a bouquet with 70% foliage and a very small amount of flowers. I totally understand that bouquets have some foliage in them but the amount we got was ridiculous ! When i contacted customer services i was told that this was in fact the bouquet i ordered. NEVER ORDER FROM THIS COMPANY !”

Helpful Report

Posted 3 years ago

“I ordered flowers on Tuesday 22nd for delivery on 23rd June 2021. It is Saturday 26th June today and my relative has still not received it! Customer contact is terrible! I am still waiting for my issue to be solved. Please don’t order from this company.”

Helpful Report

Posted 3 years ago

“Ordered £50 flowers and a £10 vase, they delivered the flowers which weren't in the best condition and forgot to send the Vase meaning the flowers got wasted anyway. Spoke to support who said they can't send the vase out seperately so would refund me the cost of the vase for the inconvenience (even though it wasn't delivered) - There support team has been terrible, they haven't acknowledged any of the issues I raised and have simply said they can't help me. I would not shop here again or recommend it to anyone else, there are plenty of other places that do it better and have a much better response to issues.”

Helpful Report

Posted 3 years ago

“Ordered flowers for my 94 year old friend for her birthday, I got an email saying it would delivered that day and did not turn up, no good the day after, will not cancel order and return my money. Very disappointed in service. Just heard my friends neice used the same company and hers not delivered.”

Helpful Report

Posted 3 years ago

“Purchased their Scarlet Pimpernell bunch as my partner loves Lily flowers. Their photo shows 3 Lily Heads but what you actually get is only 1. Contacted their Customer Service which was a complete waste of time. I will not be a returning customer and I would not recommend them to anyone.”

Helpful Report

Posted 3 years ago

“Extremely poor service, delivery not even attempted on agreed date and using excuses as to why it wasn't delivered. Please use another provider for delivery. Would not recommend.”

Helpful Report

Posted 3 years ago

“Do not use this company, terrible customer service. Flowers delivered a day late, even though I paid for overnight delivery, and when I complains they blamed it on Covid. Flowers that eventually arrived looked absolutely nothing like the ones on the website, hardly any stems and the flowers looked old and poor quality. When I complained and sent a photo they basically said the photo looked fine to them and offered no apology. Shocking service”

Helpful Report

Posted 3 years ago

“What turned up is nothing like the photo This is mis description, they said read how many stems you are getting but it does not show on the mobile site. These were a thank you to my daughter in law who helped me to organise my husbands funeral, it was a thank you to someone, I wish I had bought them in sainsbury myself they would been much better. DONT GIVE THEM YOUR MONEY ITS DISGRACEFUL”

Helpful Report

Posted 3 years ago

Serenata Flowers is rated 3.4 based on 5,967 reviews