Serenata Flowers Reviews

3.4 Rating 5,948 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,948 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does Serenata Flowers deliver? How long does Serenata Flowers take to deliver? Does Serenata Flowers deliver on time? How is accuracy and good condition of items delivered by Serenata Flowers?

Returns

Customer Service

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How long does Serenata Flowers take to deliver?

Helpful Report

(2 weeks ago)

Serenata Flowers normally delivers next Day.

Helpful Report

(2 weeks ago)

50.00%

Industry Average

“ Awful service! Ordered flowers for delivery surprise to a friend. ”

- Craig E

“ My mum was very disappointed with flowers this time normally been very good flowers looked like they had died 3 stalks and dead greenery not good for the price hopefully the next delivery will be better ”

- Anonymous

“ The first delivery promised was completely forgotten and the birthday missed. A second delivery was arranged 4 days later. The email stipulated the flowers were delivered to the lady concerned - no contact had been made with the recipient. Flowers just left. Pretty pictures on website but no service. NEVER AGAIN WILL I EMPLOY THESE PEOPLE. ”

- Mike

Serenata Flowers Reviews

Delivery - Average