Serenata Flowers Reviews

3.4 Rating 5,948 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,948 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does Serenata Flowers deliver? How long does Serenata Flowers take to deliver? Does Serenata Flowers deliver on time? How is accuracy and good condition of items delivered by Serenata Flowers?

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Customer Service

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How does Serenata Flowers deliver?

Helpful Report

(2 weeks ago)

Serenata Flowers delivers items by Courier.

Helpful Report

(2 weeks ago)

50.00%

Industry Average

“ Two orders placed weeks ahead of time. First arrived too early, second hasnt arrived 24 hrs after requested delivery. Expensive flowers and customer service uninterested ”

- Anonymous

“ It turns out the delivery driver took a picture of them in the lobby of the flat complex and then proceeded to walk out with them (this was confirmed on CCTV footage). ”

- Anonymous

“ Who sends flowers in a sealed cardboard box?! The flowers were old, soggy! I wish I could post a picture of these flowers here so you could see. I was already despondent about my order after being let down by their customer service when trying to rearrange the delivery. The lady who I spoke to did not want to help AT ALL. The worst experience! ”

- Anonymous

Serenata Flowers Reviews

Delivery - Average