Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,966 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,966 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please see the sequence of emails between Serenata Flowers and me, please start at the bottom of this review...thank you. Lesley (Serenata Flowers) Jan 4, 2025, 18:06 GMT Dear Paul-Michael, I hope this message finds you well. Would you prefer that I escalate this matter to my manager? Once they are available, I will follow up with you via email. Thank you for your understanding. Best regards, Lesley Serenata Support Paul-Michael Seepe Jan 4, 2025, 18:00 GMT Dear Lesley Your are repeating yourself and are not taking any notice of my complaint. You clearly don't care and that was certainly my last order with you. Furthermore, these sequences of emails will be going onto review sites and social media. Kind regards Paul-Michael Lesley (Serenata Flowers) Jan 4, 2025, 17:56 GMT Dear Paul-Michael, I hope this message finds you well. I would like to bring to your attention that your order has been successfully delivered. Please be reminded that if the recipient is not at home or does not respond at the door, it is standard procedure for the order to be left in front of the porch. Kindly refer to the screenshot below for your reference. Thank you for your understanding. Sincerely, Lesley Serenata Support Paul-Michael Seepe Jan 4, 2025, 17:49 GMT Dear Lesley I'm sorry if my first email was confusing. I thought I mentioned that the flowers were delivered, but to the wrong address, thus the flowers remained outside in the cold all night until the neighbour found them this morning and delivered them to my friend, next door, 8 Swan Court, who was in at the time of delivery, had the delivery person delivered to 8 Swan Court in the first place. I hope this explains the failings of the delivery person. Kind regards Paul-Michael Lesley (Serenata Flowers) Jan 4, 2025, 17:09 GMT Dear Paul-Michael, I hope this message finds you well. I would like to inform you that your order has been successfully delivered. Please be reminded that if the recipient is not at home or does not respond at the door, it is standard procedure for the package to be left on the front porch. Please see the screenshot below Thank you for your understanding. Best regards, Lesley Serenata Support Paul-Michael Seepe Jan 4, 2025, 17:00 GMT Dear Lesley Thank you for your quick response. The recipients address is... Victoria Snook 8 Swan Court Hartley Wintney Hook Hampshire RG27 8XY I look forward to hearing from you. Kind regards Paul-Michael Lesley (Serenata Flowers) Jan 4, 2025, 15:15 GMT Dear Paul-Michael, I hope this message finds you well. Could you kindly confirm the recipient address? Thank you for your assistance. Best regards, Lesley Serenata Support Paul-Michael Seepe Jan 4, 2025, 15:11 GMT Here's a more polished version of your message: Subject: Delivery Issue with Recent Order Dear Serenata Flowers Team, I am writing to bring to your attention an issue with the recent delivery of my order. Unfortunately, the delivery was made to a neighbour's doorstep in error, and the delivery person did not alert the neighbour or make any attempt to deliver directly to the correct address. My friend, the intended recipient, and her neighbour were both home at the time of delivery. The delivery was not attempted at her door, as confirmed by the Ring Video Doorbell footage, which shows no interaction with the intended address. The flowers were only discovered by the neighbour this morning and were subsequently delivered to the correct address. I would appreciate it if you could investigate this matter and provide a resolution. Thank you for your attention to this issue. Best regards, Paul-Michael”

Helpful Report

Posted 3 months ago

“Trustpilot reviews Flower Market SerenataFlowers.com Overview Reviews About SerenataFlowers.com Reviews 198,462 • Great TrustScore 4 out of 5 3.9 VERIFIED COMPANY In the Flower Market category www.serenataflo wers.com Company activity See all Angela 10 reviews Rated 2 out of 5 stars 6 minutes ago Lost my custom Sent to a friend who had left hospital the day before. Her family were in the house all day. Got a message to say delivered. I wondered why my friend had not acknowledged after most of the day gone. I had to ask my friend who replied nothing came? Contacted company found they were left between two dustbins with no doorbell ring or card notification of delivery. I had mistakenly ordered the ones that come in a box I admit to that but after using this company several times before and being very happy I would not recommend or use again. Company did not seem to care as I can see from other reviews”

Serenata Flowers 2 star review on 30th January 2023

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Posted 2 years ago

“Flower heads broken buds almost fully open nothing like web picture complained as we're for wife's Ruby wedding anniversary replacement sent not much difference from first very disappointed”

Serenata Flowers 2 star review on 11th October 2022

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Posted 2 years ago

“I had the Burst of Joy delivered to me as I wanted to use it for funeral flowers. I’m disappointed as the arrangement only has two different colour roses and the orange Alstroemerias are drooping. I’ve now got to go out and buy orange roses. In the past I have sent BoJ to my friends and they were happy. What went wrong for me, your customer!”

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Posted 3 years ago

“So disappointed. One order of five was sub standard. Wilted and broken flowers. No phone number to ring and all attempt at email rejected.”

Serenata Flowers 2 star review on 23rd December 2021

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Posted 3 years ago

“Box had been opened left at front door , flowers dumped back in ,Yodel stuck a piece of tape over box saying it had to be resealed. Didn't look anything like photo not even a bonnie ribbon just a length of grey tape . Tried phoning just cuts off , so much for customer service.”

Helpful Report

Posted 3 years ago

“Please don't get caught out and order from this site. I ordered a very special bunch of over £30 for a very special occasion, what arrived is in the pictures below. I'll let you judge for yourselves. I've been in contact with with the company and the refuse to acknowledge there is anything different...which says it all really and is incredibly disappointing and dishonest. Don't disappoint a loved one or be disappointed yourself. This company have no interest in you happiness or your loved ones, only your money. I'll let the pictures do the talking (I've also included what they were supposed to look like off their site) and avoid these guys.”

Serenata Flowers 2 star review on 3rd November 2021

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Posted 3 years ago

“I have received 3 lots of there flowers within the last nine months. All have faults roses that don’t open on two occasions. Carnations one broken 2 half dead . More foliage than flowers . The person who sends them was here to see two lots they were very disappointed. The last lot could have been bought from a supper market. Don’t use them .”

Serenata Flowers 2 star review on 17th August 2021

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Posted 3 years ago

“Disappointed I ordered flowers for my granddaughters birthday Delivery stated between 8am and 8pm Flowers never arrived. Tracking system was saying they had arrived when they had not. Checked later ..tracking system said still out for delivery. Emailed the customer service team to be told them woukd be delivered by 9pm 9.15pm flowers still not arrived tracking system said still out for delivery Emailed customer service team again They then tell me that the driver cannot deliver that day and that they woukd be delivered the next day and that they would refund me 25%. My granddaughter waited all day for her flowers. Just not good enough. Flowers did eventually arrive. Very disappointed”

Helpful Report

Posted 3 years ago

“Would just like to say my husband ordered from you last valentines, ordered 12 red roses. Only 11 were in the pack, we were both VERY disappointed in receiving the wrong amount as he had ordered 12 not 11 !!! Not happy customers😢😢”

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Posted 3 years ago

“Ordered flowers for an anniversary gift, very nice on website but what disappointment when then arrived, there was that much greenery and little flowers, totally underwhelmed. Tried to. Intact comapant but found it really difficult, will not be using this company again.”

Serenata Flowers 2 star review on 30th July 2021

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Posted 3 years ago

“I was sent this as a get well gift there was no water in the tub it was bone dry. It was full of foliage and just a couple of flowers. Roses were very discoloured.”

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Posted 3 years ago

“Received a bouquet from a friend as a surprise to cheer me up and whilst the thought was lovely I was disappointed by the quality of the flowers, they were already turning brown and if I had picked these up in a shop i would have put them straight back.”

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Posted 4 years ago

“Disappointed. 2 out of 5 roses broken as was an astromeria. Unable to complain to them as recipient had already binned the broken flowers. Will not use again.”

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Posted 4 years ago

“Five roses, three liseanthres, and five maroon flowers and twenty four pieces of foliage and charged £39.99. Bought as a birthday gift by my daughter for me. So disappointing to have so few flowers and not the best quality. Three of the maroon flowers dead. Arrived with no water in Tub and dry strips of paper in tub. Do not recommend this Company.”

Helpful Report

Posted 4 years ago

“I was sent flowers by a friend on 14th February. They contacted me to ask if I had received a parcel. I said NO. Why? They told me to check the main entrance to the Apartments. On opening my door I found a box propped up against my door. The rroses were cramped into a far too small thin box with NO wet tissue around the stems. Two days later they are already dying. This is NOT my first experience of flowers delivered by your company. What is wrong with ringing a bell or calling me on the intercom to the apartments? Covid is no excuse for bad quality and service albeit has become the excuse for everything. As a business woman I cannot accept Covid as an excuse.”

Helpful Report

Posted 4 years ago

“Ordered for delivery 2/1/21 birthday gift paid for delivery before 1200 but only arrived 3/1/21. The flowers bear no resemblance to the picture of the ones I ordered. Customer services were awful said delivery may be 48 hours late due to covid. I feel like I have been well and truly had. Would NOT recommend and will NOT be using again. First thing I was told when contacting them was no refund and cancellations would be accepted”

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Posted 4 years ago

“Very disappointing flowers from Serenata, ordered from Canada for my niece in the UK. Only reason the got any stars is that they did deliver and the vase was in one piece. Choose a local florist...ones that you can actually contact if anything is wrong!”

Helpful Report

Posted 4 years ago

“We ordered flowers for a relation who has been going through a bad time recently and this was her birthday. Having arranged for her to be home early to receive same,they only delivered at 3-45 pm and she had to rush back home to be there in time. We had ordered flowers to the value of 49.99 and a glass vase for 9.99. There was no glass vase,and whilst the recipient liked the flowers she said there was no way near the value for money. I have requested a refund for the vase,but,as your refunds process says "difficult",this is more in hope than expectation. We shall not be purchasing from this Company again. Elizabeth and John Robinson Waterlooville”

Helpful Report

Posted 4 years ago

“Good comms and delivery qas on time but flowers were terrible..it was like a £5 pick from tescos..not 30 quid i paid for and my mums friends had same experience..csnt understand why this company still gets so much business..avoid!”

Helpful Report

Posted 4 years ago

Serenata Flowers is rated 3.4 based on 5,966 reviews