SEUR Reviews

Name: SEUR
Rating: 1.04

1.0 Rating 225 Reviews

1 %

of reviewers recommend SEUR

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1.0

Based on 225 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 1%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company tells only LIES! They have had my package for 9 days now! Everyday in get an automatic email slightly different from the day before saying they will deliver that day. And by evening time they will send another one saying they tried to deliver and I wasn't home . The house has not had at least one person here with the telephone , WAITING . A complete week! Amazon has added to my address and to anyone else that wants it..... Right after my name it says "DO NOT SEND WITH SEUR" idid not add that to my address myself. Nor was it my idea. But I love it. Hope it works.... And if you ask amazon to do the same(firmly) they will.”

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Posted 1 year ago

“Reading these comments have somewhat made me feel better, knowing it's not just me who has had this problem. No attempt at delivery, no message to say they tried, apparently the address was wrong even though it's perfectly fine and now the only option to pick it up is from a shop which is basically the same distance away as the shop I got it sent from.”

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Posted 1 year ago

“Worst company ever, never on time, they don´t go to your adress because leave the packet directly in some point of the company saying that nobody was at home even when you are there and the worst customer service.”

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Posted 1 year ago

“No comment.”

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Posted 1 year ago

“Would give 0 if I could. Didn't delivery the parcel or try to it seems, they had an 'address query' although address was correct. I rescheduled a day and time for delivery, the parcel never came, and then they immediately returned to sender without trying to deliver at all. Bizarre type of delivery service”

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Posted 1 year ago

“Absolutely worst experience. They did not deliver the parcel, never even called up and just sent the parcel back. No cooperation at all and no commitment to the customer. NOT RECOMMENDED. All a big lie, nobody answers your call.”

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Posted 1 year ago

“SEUR Is the worst 'logistics' company I have dealt with. I don't know why IKEA uses them. Late deliveries, no way of contacting them. Really bad all round.”

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Posted 2 years ago

“I have NEVER had a package delivered successfully by SEUR. I do not understand why they have not been run out of business. They never deliver, say they tried, and you are forced to go pick up the package at an office. They say the address is wrong, even though EVERY OTHER delivery service can find it just fine. They are the absolute worst and I don't say this about any company ever.”

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Posted 2 years ago

“Do not use them. The delivery men do not go to your door or even call you, and then mark you down as absent. There is no way to contact them, and they make you pay for their 902 number while you wait for an operator who never answers.”

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Posted 2 years ago

“Horrible customer service, hang up the phone in your face after waiting 5 days for them to register your package. no confirmation email, no phone calls. Just left in the dark for a week with your valuables waiting. And thats before they collect them, only god knows what nightmare still awaits. Tried cancelling, that is also not possible as they haven't even registered the order, although payment has been taken. USE ANOTHER COMPANY!!!!”

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Posted 2 years ago

“The worst delivery company in Spain. Or possibly the world. They never deliver on time, they say the address is wrong when it is correct, they say they have tried to deliver when they have not, they send things back to the sender or to a different location. Awful customer service, awful contact form on the website. Just generally a terrible company all around. Avoid them at all costs.”

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Posted 2 years ago

“Never deal with this company. Non-existent customer service, give false information, no consideration for shipping items. Not fit to conduct business for customers or suppliers. Should be closed down.”

Helpful Report

Posted 2 years ago

“Servicio nefasto. Hago referencia al pedido con número de seguimiento 01015140987535 de una chaqueta que compré en BIKE24 y que tiene como empresa repartidora en España a SEUR. Después de un incidente en la dirección de envío, la empresa BIKE24 se pone en contacto con SEUR para rectificarla. BIKE24 me envia un mail con la corrección hecha y empieza la odisea de la entrega por parte de SEUR. Después del primer intento fallido de entrega con el motivo de dirección errónea, me pongo en contacto con SEUR y mi sorpresa es que la dirección de envío que tienen registrada es correcta. Se vuelve a programar el envío y, de nuevo, intento fallido por error en la dirección de envío. Me vuelvo a poner en contacto con SEUR y me dicen que el motivo es que la dirección de entrega (mi casa particular) no existe! Después de la queja telefónica vuelven a reprogramar el envío y, de nuevo, intento fallido, esta vez, por no encontrarme en el domicilio de entrega cuando no me fui de casa, precisamente, para recibir el envío; de nuevo otra llamada y nueva reprogramación del envío y, cómo no, otro envío fallido, esta vez, porque el locker donde lo tenían que dejar era pequeño. Vuelvo a llamar y esta vez me la dejan en una tienda, concretamente el día 9 de agosto de 2022. Cabe decir que no recibo el mensaje de confirmación de ningún envío, todo y que SEUR me asegura una y otra vez que recibiré. Siendo que no tengo información alguna sobre los plazos de recogida, llamo a la tienda donde se encuentra mi producto y me aseguran que tengo 15 días naturales, hasta el 24 de agosto para recogerlo. Siendo que me encuentro de vacaciones, planifico la recogida el 22 y mi sorpresa es que el día 18 el producto se encuentra en el estado de devolución a BIKE24 (tienda alemana)! En resumen, SEUR ha mentido en los motivos de las entregas fallidas, NO ha pasado ningun mensaje con la información sobre los plazos de recogida y en la web de seguimiento tampoco aparece, además, la información que me dan en la tienda de recogida es incorrecta. Resultado, no tengo el pedido y me queda otra odisea por delante para gestionar la devolución. Si alguien de SEUR está leyendo esto, POR FAVOR, no gestioneis la devolución porque el lunes 22 de agosto del 2022 pasaré a recogerlo a primera hora”

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Posted 2 years ago

“My parcel, along with that of other SEUR deliveries, was left in the street. LEFT IN THE STREET by your driver. As I informed them previously, the collection shop was closed all last week. Fortunately a good neighbour of the shop saw the packets and took them in, delivering them to the shop today, when they reopened. After many emails and web page formulas filed, because they did not respond to even one, many hours chasing up my parcel that sometimes they denied they had it, others that they did, I finally received my goods 14 days after the programmed delivery date. This is despicable service. It is not the first time. It is every time. I will assure as many people as possible know about this.”

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Posted 2 years ago

“They have lost my parcel (it appears as delivered but the recepient have never received it). Seur's answer was an automatic message: "Sorry for the inconvenience, your parcel appears as delivered. Issue closed". They do not reply to any phone calls or any other means of reaching them. Extremely bad business practices”

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Posted 2 years ago

“Joke company, they dont give accurate delivery times and make you go downstairs to get the package off them!”

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Posted 2 years ago

“Mienten que vinieron y no vinieron, aparte que hace una semana que me enviar e-mails diciendo que mi paquete va llegar, y no llega, llame a la atencion al clienete y son sinicos y sin paciencia.”

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Posted 2 years ago

“¿Por qué Seur pretende intentar entregar? En España han afirmado en varias ocasiones que no estamos en casa. No solo estamos en casa, sino que tenemos una cámara de seguridad que graba a todos los que llegan a la puerta. ¡Tu supuesto repartidor está durmiendo debajo de un árbol! Why does Seur claim to try to deliver? In Spain, they have claimed on several occasions that we are not home. Not only are we home but we have a security camera that records everyone who comes to the door. Your so-called delivery person is sleeping under a tree!”

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Posted 2 years ago

“Package posted at pickup point, REC000016406049 it has registered in transit for 12 days. Contacting SEUR is practically impossible, their web site seems designed to deter the customer from trying to make any kind of contact.”

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Posted 2 years ago

“Es una mierda, pierde los paquetes.”

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Posted 2 years ago

SEUR is rated 1.0 based on 225 reviews