SEUR Reviews

Name: SEUR
Rating: 1.07

1.1 Rating 231 Reviews

2 %

of reviewers recommend SEUR

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Metrics

1.1

Based on 231 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 1%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not deliver package. Can't get a person on the phone to find the package. Every time you try to call them they hang up. Horrible customer service. How do they even exist? If we could give them negative 5 stars, we would.”

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Posted 1 year ago

“Amazon prime next day delivery. Not arriving until 4-5 days later. Why does Amazon use them🤬”

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Posted 1 year ago

“Puede que antaño fuera una de las mejores pero hoy en día es de las peores y menos confiables empresas de transporte. Hace una semana que tenía que haber llegado mi paquete. Ni una actualización, ni caso por parte del servicio técnico(una máquina por supuesto) ni nada. No es la primera vez que me pasa ni soy el único. Ojalá donde vaya a hacer futuras compras la empresa de transporte no sea SEUR, garantía de que no llegará a tiempo debería ser su eslogan”

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Posted 1 year ago

“Worst couriers ever although DHL come close. They lied about attempting delivery giving all usual excuses , wrong address , unable to find address, nobody in etc but my favourite was unable to deliver because of the weather ! .You cannot respond to their no reply emails, get no response from so called customer support ,trying to contact them by phone is almost impossible .After 8 days into a given 2/3 day delivery slot my delivery was sent to a collection point ......6Kms from my home leaving me with little or no chance to collect it !.”

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Posted 1 year ago

“Worst delivery service ever. Everything that we have ordered where the vendor has used SEUR has not arrived. Multiple delivery attempts were totally lied about with each order. This includes deliveries to their own designated pickup sites. I don't understand how they are in business.”

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Posted 1 year ago

“After we paid for our delivery..they ask 200 euro to give the box!!”

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Posted 1 year ago

“The worst company ever! They never delivered package. Always some excuse ! Horrible customer service and awful company”

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Posted 1 year ago

“Como siempre... Seur afirmó que trataron de enviar mi paquete pero no pudieron porque no había nadie en casa. ¡¡Esto es una completa mentira!! ¡Puedo probar que su conductor no intentó entregar el artículo y que estuvimos en casa todo el día! Mi suegra es inválida, y yo y una enfermera debemos quedarnos en casa con ella las 24 horas del día. El día del parto, además de la enfermera y mi suegra, yo estaba en casa trabajando y mi ama de llaves también estaba en la casa. SEUR hace esto todo el tiempo... ¡más a menudo de lo que puedo contar! Mienten diciendo que no hay nadie en casa, y luego insisten en que el cliente debe desplazarse hasta su centro para recoger el paquete. Este es su modelo de negocio: mentir y hacer trampa! ¡No sé cómo convencemos a más empresas en línea para que abandonen a este proveedor deshonesto! En mi caso, me pongo en contacto con la tienda y les digo que cancelo todos los pedidos futuros siempre que SEUR sea el repartidor.”

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Posted 1 year ago

“This company tells only LIES! They have had my package for 9 days now! Everyday in get an automatic email slightly different from the day before saying they will deliver that day. And by evening time they will send another one saying they tried to deliver and I wasn't home . The house has not had at least one person here with the telephone , WAITING . A complete week! Amazon has added to my address and to anyone else that wants it..... Right after my name it says "DO NOT SEND WITH SEUR" idid not add that to my address myself. Nor was it my idea. But I love it. Hope it works.... And if you ask amazon to do the same(firmly) they will.”

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Posted 1 year ago

“Reading these comments have somewhat made me feel better, knowing it's not just me who has had this problem. No attempt at delivery, no message to say they tried, apparently the address was wrong even though it's perfectly fine and now the only option to pick it up is from a shop which is basically the same distance away as the shop I got it sent from.”

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Posted 1 year ago

“Worst company ever, never on time, they don´t go to your adress because leave the packet directly in some point of the company saying that nobody was at home even when you are there and the worst customer service.”

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Posted 1 year ago

“No comment.”

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Posted 1 year ago

“Would give 0 if I could. Didn't delivery the parcel or try to it seems, they had an 'address query' although address was correct. I rescheduled a day and time for delivery, the parcel never came, and then they immediately returned to sender without trying to deliver at all. Bizarre type of delivery service”

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Posted 1 year ago

“Absolutely worst experience. They did not deliver the parcel, never even called up and just sent the parcel back. No cooperation at all and no commitment to the customer. NOT RECOMMENDED. All a big lie, nobody answers your call.”

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Posted 1 year ago

“SEUR Is the worst 'logistics' company I have dealt with. I don't know why IKEA uses them. Late deliveries, no way of contacting them. Really bad all round.”

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Posted 2 years ago

“I have NEVER had a package delivered successfully by SEUR. I do not understand why they have not been run out of business. They never deliver, say they tried, and you are forced to go pick up the package at an office. They say the address is wrong, even though EVERY OTHER delivery service can find it just fine. They are the absolute worst and I don't say this about any company ever.”

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Posted 2 years ago

“Do not use them. The delivery men do not go to your door or even call you, and then mark you down as absent. There is no way to contact them, and they make you pay for their 902 number while you wait for an operator who never answers.”

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Posted 2 years ago

“Horrible customer service, hang up the phone in your face after waiting 5 days for them to register your package. no confirmation email, no phone calls. Just left in the dark for a week with your valuables waiting. And thats before they collect them, only god knows what nightmare still awaits. Tried cancelling, that is also not possible as they haven't even registered the order, although payment has been taken. USE ANOTHER COMPANY!!!!”

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Posted 2 years ago

“The worst delivery company in Spain. Or possibly the world. They never deliver on time, they say the address is wrong when it is correct, they say they have tried to deliver when they have not, they send things back to the sender or to a different location. Awful customer service, awful contact form on the website. Just generally a terrible company all around. Avoid them at all costs.”

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Posted 2 years ago

“Never deal with this company. Non-existent customer service, give false information, no consideration for shipping items. Not fit to conduct business for customers or suppliers. Should be closed down.”

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Posted 2 years ago

SEUR is rated 1.1 based on 231 reviews