SEUR Reviews

Name: SEUR
Rating: 1.04

1.0 Rating 225 Reviews

1 %

of reviewers recommend SEUR

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Metrics

1.0

Based on 225 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 1%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Compré un artículo en Amazon y me decía que me llegaba el Sábado por Seur. Me manda Amazon el tracking diciendo que el mismo Sábado lo recibiría. Eran las 13:50 horas y recibo un email de Seur diciéndome que el envío había sido pospuesto a otro día POR NO ENCONTRARME EN MI DOMICILIO A LAS 14:30, O SEA 40 MINUTOS DESPUÉS.( tengo pruebas, saqué un pantallazo al móvil, con la hora real y con el aviso de Seur) PARA QUE LO ENTENDÁIS, ERAN LAS 13:50 HORAS Y ME AVISAN QUE A LAS 14:30 NO HABIA NADIE EN MI DOMICILIO. 🤗DE LOCOS. Acaso era un agujero de gusano?, acaso yo había sido abducido? Habían desaparecido 40 minutos, quizás el transportista había viajado en el tiempo y yo no iba a estar en esos 40 minutos?, quien sabe. Me puse en contacto con Amazon contándoles este extraño expediente paranormal digno de cuarto milenio y en 30 minutos tenía al de Seur llamándome por teléfono que le dijera como llegar a mi domicilio, por suerte llegó y pude recibir el paquete. Si no fuera por Amazon ahora estaría en shock, hubiera preferido ver al chupacabras, algún ovni o algún ente demoníaco por causa de este suceso extraño paranormal tan traumático del que ya estoy recuperandome gracias a Dios.”

Helpful Report

Posted 8 months ago

“No envían los paquetes, los dejan en el almacén y te envían mails diciendo que el paquete no estaba. Envían los paquetes a cualquier dirección aleatoria y aunque llames no vuelven a recogerlos. El teléfono de atención al cliente es un 902 (23€ de facturación de teléfono intentando recuperar el paquete) y la atención es pésima. Es la peor empresa de paquetería,sin duda.”

Helpful Report

Posted 8 months ago

“Als ik een seconde de hoop zou hebben dat mijn klachten betreffende SEUR er toe zouden bijdragen dat er verbetering op zou treden, zou ik mijn klachten omschrijven, maar ik verwijs u naar de score die SEUR na alle klachten heeft opgebouwd, conclusie het heeft geen enkele zin om moeite te doen klachten te vermelden, SEUR denkt bekijk het maar en de opdrachtgevers blijven gewoon een beroep op ze doen, dus onbegonnen werk.”

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Posted 8 months ago

“Paquete perdido valor 250€ y la devolución que me dan 28€ . Mucho cuidado con esta empresa.”

Helpful Report

Posted 8 months ago

“Hace dos semanas que un transportista SEUR dejó mi paquete en un casillero, pero sin enviarme el código, por lo tanto no puedo abrirlo. En la web de SEUR pone que está en entrega. Hace dos semanas!!! Después de mucha pelea, una persona de atención al cliente SEUR me envió dos códigos para que finalmente pudiera abrir el casillero, pero siguen sin funcionar. Para mi mayor sorpresa, hace dos días en la web de VINTED, donde compre el producto, pone que "se ha recogido el paquete y se ha realizado el pago". Mientras en el sitio web de SEUR ponen que el paquete está en reparto. Que ha pasado, SEUR??? Puede que el transportista se quedó con mi paquete???”

Helpful Report

Posted 9 months ago

“Secoond time, when SEUR even did not tried to deliver my package, just changed tracking Nr to "could not delivered", Previously, when we asked, why they did not deliver it, and sent it back, the answer was "Lack of time", This time we can`t get any answer from them.”

Helpful Report

Posted 9 months ago

“The worst service in Madrid. Maybe in Spain also, like all the other reviews have said - completely disfunctional , rude, lazy and incompetent. And good luck trying to contact them. You would have better luck finding a pot of gold under a rainbow. They give you varied excuses for terrible customer service and delivery times. They hold packages and blame customers for incorrect information when they just couldnt be bothered to drive to a location to deliver one or two packages. This was admitted by a Seur driver. They leave packages with security at the entrance so they dont have to walk to an elevator, and they wont inform you that they have done this either. I have watched them do this. I have a workshop for bicycles and rely on packages being delivered after I pay for them. As a business, avoid this crowd in Madrid. Its either their extremely rude and poor work ethic or its just Suer. I really dont care to find out. Avoid where possible.”

Helpful Report

Posted 9 months ago

“Dos pedidos no han sido entregados y ellos ponen como entregados. Ellos dicen que se han entregado en una fecha y a una hora. Y cuando se mira en el albaran no se dice a quien se entrego, ni firma del receptor, ni nada. No tienen trazabilidad. Sino sabrian donde se entregó. Nefasta empresa.”

Helpful Report

Posted 9 months ago

“No respetan lo concretado por el cliente, seleccioné que la entrega de mi paquete fuera en el tramo horario de tarde, y me trajeron el paquete por la mañana que no estaba en el domicilio. Hacen lo que les da la gana y se pasan la voluntad del cliente por el forro, entonces de que sirve que permitan concretar fecha y mañana o tarde para la entrega si luego no hacen caso de lo elegido por el cliente y vienen cuando les da la gana, en plan "iremos cuando sea y no marees". Encima el servicio de atención al cliente no responde a los correos y por teléfono de malos modos como si encima fueses tú quien molesta. Una vergüenza, maltratan al cliente.”

Helpful Report

Posted 9 months ago

“Dire absolutely dire, I am amazed that this company are still in business. If I could have put ZERO STARS I would have done! They say they have tried to deliver but they haven’t, we stay in waiting then when we challenge them they say we have given them the wrong address, it’s happened so many times and we’re completely and utterly fed up with them.”

Helpful Report

Posted 9 months ago

“El repartidor se negó a subir a entregar el paquete porque no tengo ascensor. Le ofrecí encontrarme con él a mitad de camino, pero aun así se negó. Ahora la última actualización de entrega dice AUSENCIA.”

Helpful Report

Posted 9 months ago

“SEUR makes no attempt to deliver on-line orders. They lie about being unable to deliver. They are probably the worst courier service in Spain.”

Helpful Report

Posted 10 months ago

“My delivery was supposed to arrive on a Tuesday. I organized myself to stay at home. In the middle of the afternoon, I receive an email saying 'your delivery has been partially delivered'... However, I haven't received anything at all, and no one rang the doorbell. After that, it was impossible to talk to anyone. Lola, the online chat, was not helpful at all. Still no updates after 1 week. And no idea what to do.... SEUR must offer a Customer Service + information by phone”

Helpful Report

Posted 10 months ago

“Unos informales no cumplen plazo entrega y encima ponen incidencia que es ausencia cliente. No hay forma de hablar con ellos. Nunca mas”

Helpful Report

Posted 10 months ago

“Horrible service Esta es la peor compañia que puede a ver en europa Casi 3 semanas sigo esperando la entrega del regalo de cumpleaños de mi mama . Primero dice la dirección no esta completa y no la encuentra ..que raro porque siempre uso la misma direction para Los envio hacia mi madre ..despues dice que lo puedo ir a recoger a una de sus sucursar Todos Los dias hay un retraso todos, todos Los dias hay un nuevo problema . Absolutely rubbish Excuse and more Excuse every single day..Disgusting”

Helpful Report

Posted 11 months ago

“Hola misma experiencia que todo el mundo, mienten de que no hay nadie para recibir el paquete, luego te lo dejan en un punto de recogida sin tu permiso y no puedes poner reclamación. No tienes opción. Atención al cliente pésimo. Bien lo que he hablado con varias empresas y sin observaciones ponemos que no envíen a través de seur dicen que dejan de trabajar con ellos. Así que ya saben poner ni enviar por Seur”

Helpful Report

Posted 11 months ago

“For context, I work from home and am therefore here all day. On the day of their first “attempted delivery”, I got an email at 16:10 saying that they had attempted to deliver my parcel at 16:55 but that no one was home. After a very heated discussion with a disinterested customer service agent, he admitted that their warehouse was closed that day and so that no deliveries could be attempted. On the day of their second “attempted delivery”, I got an email at 19:55 that they had attempted to deliver the parcel at 20:30. I called them again and talked to the rudest customer service agent. After escalating the case, the company admitted never trying to deliver. Five days later, still no parcel…”

Helpful Report

Posted 11 months ago

“Todo es malo en esta empresa.”

Helpful Report

Posted 1 year ago

“Terrible. Everytime I order something from amazing and the delivery is done by SEUR they never bring it on time. I pay money to have prime delivery times and get it even later than by standard delivery. AMAZON - you shouldn't work with SEUR. Pathetic.....”

Helpful Report

Posted 1 year ago

“As a recipient of goods ordered online, I have had many negative experiences with SEUR. The latest one (26th and 27th October 2023) is typical of these. I have waited for a packet containing a plant (a perishable item) at home for two days running, only to receive a message from SEUR stating that they had not been able to deliver my packet because I was not at home, which was clearly a lie as my doorbell did not ring once on either of these days and my block and apartment number are clearly indicated in the doorway of the building. When trying to contact SEUR online, their website did not recognise their own tracking code, though I was eventually able to change the delivery address to a SEUR delivery point via the automatic telephone system. Presumably the company does not work at weekends (as many others do) as I still have to wait another 3 days for my perishable item to arrive. This is typical of the 12 or more problems I have had with this company, which also include very rude and impatient staff putting the phone down on me. It seems that there are endemic problems throughout the company, with consistently bad service (or no service at all) from delivery drivers who are clearly lying at times regarding their claims to have visited an address. It would also appear that the management of the company is not interested in rectifying these serious issues, judging by the enormous number of complaints against them that go back years. I would recommend businesses NOT to choose SEUR as a courier - sadly, buyers like myself have little choice in the matter.”

Helpful Report

Posted 1 year ago

SEUR is rated 1.0 based on 225 reviews