shonajoy.com Reviews

Name: shonajoy.com
Rating: 2.23

2.2 Rating 147 Reviews

29 %

of reviewers recommend shonajoy.com

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2.2

Based on 147 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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shonajoy.com 1 star review on 13th December 2023

Manjola Sulka

shonajoy.com 1 star review on 28th February 2023

Anonymous

shonajoy.com 1 star review on 18th August 2022

Eglantina

shonajoy.com 1 star review on 19th January 2022

Will Never Shop At Shona Joy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service team is very friendly, helped me out making changes to my order :)”

Helpful Report

Posted 3 years ago

“Horrible expereince!!! Do not buy, the quality is not even close to worth the price. Our bridal party purchased, excited to wear the dress again after the wedding. Unfortunately, all 6 of our dresses began pilling after only 3 hours of wear. We simply put the dresses on, took pictures, rode to the church, and the dresses began pilling and wearing after the ceremony. Extremely dissapointing. To top it all off, we weren't even granted a refund. 100% not worth the price for the cheap and destructible quality.”

Helpful Report

Posted 3 years ago

“I've bought so many things from Shona Joy and always get complimented on my outfits! Love the high quality and such good price for the products. I always get fast delivery from them. Will purchase again and again and again. Thank you! x”

Helpful Report

Posted 3 years ago

“Horrible customer service, dress arrived a month later after paying EXPRESS shipping and expected ME to pay $20 to return it back to Australia and refused to waive the fee after they made the mistake on the order invoice. Absolutely ridiculous, horrible customer service. Avoid purchasing from this brand”

Helpful Report

Posted 3 years ago

“Speedy delivery. Quality of garment outstanding, so lovely to wear. First purchase which makes me confident to purchase again.”

Helpful Report

Posted 3 years ago

“I love Shona Joy clothes, the dresses are beautiful, always excited for the new arrivals and the quality of the dresses is excellent and really lasts. The website is easy to navigate and the shipping is good too. I really like that they do refunds as well, as I can purchase a few colours to try and return ones that don't suit for full money back!”

Helpful Report

Posted 3 years ago

“Customer service”

Helpful Report

Posted 3 years ago

“I am extremely frustrated. I was initially very drawn to the design of the clothing but I wished I’d read the reviews first! And I’m not a reviewer! The company should be upfront about the difficulties for international customers . Apparently, customs requires the physical address of the merchant. This can be found nowhere online! On top of that, the response time was at least 3 days by email and I could never reach anyone on the phone. So I spent the entire week tracking down the address information so that my package could be released. After the long delay with no resolution, customs returned my $1000 order to the seller! So not only do I not have anything to wear for my wedding events, I have $1000 tied up until Shona Joy receives the shipment. Such a horrible and first-time online shopping experience. Again, I should have read the reviews first!”

Helpful Report

Posted 3 years ago

“I wish I had've seen these reviews before purchasing with Shona Joy, I have had the exact same terrible experience with their refund policy. I purchased a $300 dress and when I received it, it just looked frumpy and the material was stiff and uncomfortable. I thought it was a lot of money to spend on a dress I would probably never wear and so I returned it. Of course they would only allow for a credit note and so I purchased another dress which when it arrived had poorly made seams and was falling apart and again the dress was unflattering and a horrible fabric. Still no refund - just another credit note. Overall disappointing. they don't have the customer in mind at all, the products are overpriced and poor quality, and they probably know it too which is why they're holding onto unsatisfied customer money.”

Helpful Report

Posted 3 years ago

“Customer service is good, the phone is always answered, online chat too but it's a bit slower in response times. The difficulty IMO is knowing your size - I could fit into 3 different sizes depending on style and fabric. Size 10 predominantly but in dresses can be slightly too fitted at the hip. I have recently bought two of their dresses (returned 1 via David Jones) in Ecru and found the colour to be vastly different to what was shown on their social media and website. Their photo editing must be extreme for this to happen. I find the material lovely, albeit non-stretchy to the point that I must be careful when walking/sitting so as not to step on the long hem or move too quickly and risk a tear. Other than this, the styles are beautiful. Points for improvement would be flexibility with returns/exchanges and more standardised fitting so it's not always a guessing game.”

Helpful Report

Posted 3 years ago

“I have never had a poor experience at Shona Joy! The customer service girls are always super quick to respond to any sizing questions and the clothes are beautiful. I am constantly reaching for them in my wardrobe as I feel amazing wearing them. I have had to send some items back before to change a size but the process is super easy and quick.”

Helpful Report

Posted 3 years ago

“I have seen a few bad reviews here so I wanted to leave my own as I don't want people to be deterred from this company! I ordered a dress for my 40th from Shona Joy - it arrived in a heart beat! I felt so amazing in the dress and the compliments would not stop flowing all night! As you get older you want timeless garments to make you feel special! Shona Joy is a company I will 100% shop with again!”

Helpful Report

Posted 3 years ago

“I love the design of the brand, it is beautiful.”

Helpful Report

Posted 3 years ago

“Awesome customer service, I made an online error when purchasing my last dress however rectified it immediately without fuss. Fast, efficient and totally professional. Can't thank the girls enough for their assistance.”

Helpful Report

Posted 3 years ago

“I never normally write reviews but I dealt with the loveliest customer service rep from Shona Joy. I was really unsure with my sizing and the lady I spoke with (multiple times) was so patient with all my questions. I actually ended up purchasing two items. One was perfect and the other I decided the colour wasn't right for me. I'm really not sure why there are so many bad reviews for this brand. They must have changed their policy because I had no issue with getting a refund! It was also processed amazingly quick. Will definitely purchase again!”

Helpful Report

Posted 3 years ago

“The worst company in the world. I bought a dress and it didn’t fit and I tried to send back they refused to make the return, when I said I was going to contact the accc they accepted the return, I sent the dress, and when the delivery arrived they said I don’t send the dress, the package it was empty that they were not going to return the money, well now I'm without the dress and without the money. It’s scam company don’t trust this people.”

Helpful Report

Posted 3 years ago

“You will have to pay to return an item. I tried to return an item I purchased at full price that was too big and it would cost over a $100 to return! Beware! This is a total rip off and completely unacceptable!”

Helpful Report

Posted 3 years ago

“I purchased two dresses online for my daughter. One dress was perfect while the other was a little short for the event she was wearing it too. Both fit beautifully, and were well made. When I sent the second one back - the return was amazingly prompt. We will definately purchase again.”

Helpful Report

Posted 3 years ago

“I will never buy from Shona Joy again!!! While I have (eventually) ended up with 3 nice bridesmaid dresses for my upcoming wedding, the hassle and effort to get to that point has not been worth it for me. Long story short = don't advertise to people that they can buy bridesmaids dresses which are identical in colour if you can't actually deliver on that! My bridesmaids and I ordered fabric samples from Shona Joy from their 3 different bridesmaids lines. After selecting our preferred colours and styles I phoned Shona Joy to check that they had the item in stock and was told that they "had plenty". I went to order 2 days later and there was no stock left. I subsequently phoned and found out that Shona Joy was discontinuing that particular line and there would be no more stock coming in. I was not told about this originally and was annoyed to have paid for fabric samples for a discontinued line. That was the first fail on their part. We ended up picking a couple of dresses from one of their other bridesmaid ranges which are advertised as "mix and match" (i.e. the colour is identical and you can choose different styles). We ordered 2 dresses in one style and 1 dress in a different style but all advertised as the same colour. I even phoned and confirmed with Shona Joy that the colour would be identical and emailed again to confirm. When they arrived the dresses were different shades of the same colour! Like, noticeably different and not what we were promised. That was the second fail. When I phoned they offered to swap the dresses for me but they made me process a NEW purchase for a second lot of dresses (so I was out double the amount of money) and they promised to refund me for the first lot of dresses if I mailed them back. So I mailed the original dresses back and received a refund for 2 dresses but only a store credit for 1. I had to phone again to get that changed to a refund. That was the third fail. When the new dresses arrived they were NOT THE SAME COLOUR. I could not believe it! When I phoned up about it I was advised that I would only get a credit if I returned the second lot of dresses EVEN THOUGH they were still not the same colour. That was the fourth fail. After going through so much hassle with them and having them promise that the new dresses would be the same colour they did not deliver. At least with the second order the colour difference was very slight so my bridesmaids and I decided that it would probably be close enough for the day so we are just going to keep the second batch and deal with the shades not being identical. HOWEVER, this is not what was advertised or promised on their website. Shona Joy should not advertise their bridesmaid range in the way that they do. If they can't actually deliver multiple dresses in the same shade they shouldn't advertise that they can. I should say that I did deal with the same person from customer service the whole time and she was very lovely and apologetic. HOWEVER it still doesn't make up for all of the stuff ups and also that I still didn't get what I paid for and what was advertised on their website. I will never buy from Shona Joy again.”

Helpful Report

Posted 3 years ago

“Sizing is terrible, material is cheap and does not replicate exact item from website. Overpriced for the items they are producing.”

Helpful Report

Posted 3 years ago

shonajoy.com is rated 2.2 based on 147 reviews