shonajoy.com Reviews

2.2 Rating 147 Reviews

29 %

of reviewers recommend shonajoy.com

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Metrics

2.2

Based on 147 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Hello are your dresses made overseas? Other than Australia. Is the quality of the workmanship and material consistent , so many negative reviews any reassurance offered is the returns policy changed now

Helpful Report

Asked by Sharon (3 years ago)

Hi, as a frequent customer of Shona Joy, I knew returns were for a credit note only - however I am on the website now and it seems as though you have updated your return policy and I can get a monetary refund on full priced items? Is this correct? Ps. LOVE your stuff!

Helpful Report

Asked by Tara (3 years ago)