shonajoy.com Reviews

2.2 Rating 152 Reviews

28 %

of reviewers recommend shonajoy.com

Company Reviews

Questions

Metrics

2.2

Based on 152 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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How is Shonajoy.com returns process?

Helpful Report

(6 days ago)

Greater than 86% of reviewers feedback is Shonajoy.com returns process could be better.

Helpful Report

(6 days ago)

0.00%

Industry Average

“ I have contacted their customer service team twice and on both occasions I received standard replies providing me with information about their returns that I have already seen on their website. ”

- CC

“ I honestly think “they” are some company set up in some US location, pretending to be in AUS/NZ in order to block returns. ”

- Anonymous

“ do not shop here especially if you live in the US. horrible customer service and they make you pay for your returns and I had to spend $130 to return back to Australia. also the quality was subpar and the fit is not accurate. im always a size 2, I ordered 8 dresses and none of them looked nice ”

- Anonymous

shonajoy.com Reviews

Returns - Difficult