shonajoy.com Reviews

2.2 Rating 147 Reviews

29 %

of reviewers recommend shonajoy.com

Company Reviews

Questions

Metrics

2.2

Based on 147 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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How quickly does Shonajoy.com resolve customer queries?

Helpful Report

(1 month ago)

Greater than 36% of reviewers feedback is Shonajoy.com resolves customer queries in 2 - 3 hours.

Helpful Report

(1 month ago)

81.82%

Industry Average

“ The best customer service ever!!!! They are so attentive and responsive and have definitely won me over as a customer for life. Not to mention how wonderful the products are too - wow! Absolute quality ”

- Arielle

“ Shona Joy is my favorite brand by a mile! Their customer service is second to none with all policies available one click away - so simple! The quality is phenomenal and I always feel like a superstar in the garments. Recommending to everyone - thanks Shona Joy!!! ”

- Eleanora

“ Their customer service team has been incredible and were always happy to answer any questions I had (I’m in the US). ”

- Danielle

shonajoy.com Reviews

Customer Service - Good