Name: SKY
Rating: 1.64

“Absolute joke!!! They have ruined our broadband connection when installing Sky Q. Cannot get hold of anyone in authority!! Disgusting attitude to loyal customers!!Staff are pleasant enough but their hands are completely tied by invisible “managers” who are “dealing with other matters”’ Total disgrace to call themselves a company! Ruined our home internet, no Sky tv on mini boxes and they think it is reasonable to make us wait three weeks for a follow up engineer. They are arrogant at best and negligent at worst!!! No consideration or conscience at all, they should be ashamed. Best advice - don’t go there!!”

Helpful Report

Posted 4 years ago

“Please always remember that sky workers work off commission. I asked for sky tv and broadband. I said i was not too bothered about sky tv because I’m not, however I was never informed that I was only paying for broadband at any point throughout the phone call. Now I’m paying far more just for broadband than I would be thinking I would get SKY tv. As I said, I’m not too bothered about sky tv but I thought for a little extra I will pay. Now I’m paying far more for just broadband and can’t even get into catch up tv and could have got BT for far far cheaper. I will be cancelling my sky tomorrow.”

Helpful Report

Posted 4 years ago

“I'm so angry and frustrated with sky. 1st attempt at getting my installation failed as it seemed too much hastel for the engineer! Sky's reply was £5 credited to my sky account. No mention of returning deposit! 2nd attempt was just for WiFi. Couldn't be fitted! Sky's reply £5 compensation credited to mysky account. Again no mention of deposit. Tried to log into my account........ CLOSED! WTF?!? Is this how you treat people? No recommendations from me.”

Helpful Report

Posted 4 years ago

“Absolutely awful Absolutely awful. Miscalculated our go live date 3 times and had to wait 3 weeks for a connection as there wasn't an updated line in the building (a regular problem with sky). Had to cancel online work and interviews because we weren't notified until the evening of the go live day. Promised us a refund of £8 a day for every day without broadband and then charged us for installation and first months wifi (£40 should have been £22 or 0) and have put extra charges on our next bill for changing our package which has not occurred in anyway. Massively regret going with them and should have gone with Now Broadband or stuck with Post Office. Adverts saying 'super reliable' are complete rubbish. Can foresee further issues arising in future will probably have to switch providers.”

Helpful Report

Posted 4 years ago

“If I could give 0 stars I would absolute joke of a company had around 7 different engineers come out since may and the internet will work for a few days I’ve lost thousands of money from having to take time off work as I’m working from home and all I get is £7 voucher to apologise. Will be cancelling as soon as my contract ends and will never be returning as a customer”

Helpful Report

Posted 4 years ago

“The worst WiFi I have ever experienced constantly goes off every 5 minutes the worst decision I’ve made in a long time going with sky. Never again will I ever go with sky”

Helpful Report

Posted 4 years ago

“Been with them since the 80's ! Moving home they gave me no choice but to change to Sky Q box and forced me to take on a more expensive super fast broadband!! Well, the Sky Q is so useless, I need a week to describe the lack of options/navigations! You need to pay more for UHD and annoyingly for HD too now, even on simple old free movies. As for the super fast broadband??? well it doesn't work mate!! My complain? You cannot speak or email anyone to help you out! I am seconds away from stopping my direct debit of 100 pounds a month! maybe then someone will be available to hear my problems with their stupid Q box and their retarded broadband!”

Helpful Report

Posted 4 years ago

“Way to many so called engineers your vans never move no wonder your so expensive and your broadband speed is shocking”

Helpful Report

Posted 4 years ago

“It is absolutely rubbish. No service for an entire day and impossible to contact .”

Helpful Report

Posted 4 years ago

“Unfortunately my spam blocker just blocked a call from Christopher at Sky on 08007613362 who was /is dealing with my issue He promised to sort and ring me back this morning- a few moments ago- I wanted to thank him for his help and apologise for my phone's ferocious spam blocker. Thank you Christopher Have a great day Mimi”

Helpful Report

Posted 4 years ago

“Absolutely terrible service and they will put your bill up without you knowing at one point I was paying nearly £90 for basic sky and slow as anything broadband. Finally left and still caused me hassle will never go back and urge you to do the same do not come near them ever!!!”

Helpful Report

Posted 4 years ago

“Keep customers on high package price and impossible to cancel without a load of hassle - write in or phone, really? Poor customer service. 6 hours wait time normal. Can't get the answers required - all about the process that suits them not the customer”

Helpful Report

Posted 4 years ago

“Don't get Sky they'll give you a good deaI then they'll start taking more money off you, they'll put your bill up without your knowledge. I started a new 18 months contract with Sky in January this year which was agreed as £46 a month for the package. Didn't check my bills until today the 24th August and realised that they increased my bill to £62.20 from June without my knowledge. I then called to complain and asked why they did that and they said somehow my contract of £46 disappeared from the system and that was the new price I had to pay. After a long battle I get them to agree to a £50.20. That's shocking and immoral from sky, if you want to get out of their contract before the end you have to pay a big fine for that but they can break the agreement without any problem. Stay away even if you think you're getting a great deal. At least the customer service was very good I spoke to 2 guys and they were very polite and helpful, Fahram who helped with my bills had to get authorisation from his manageress as it is not down to him to change the bills. Joseph from techinical was lovely and helped with another issue I've been having.”

Helpful Report

Posted 4 years ago

“I’ve got sky q and the thing I find annoying is when you pause it, to read anything at the bottom of the screen a black band comes up and covers it so you are unable to read it. This is so annoying as sometimes you are not given enough time to read it and then this happens so you can’t read it anyway. Is there some way it can be changed”

Helpful Report

Posted 4 years ago

“Expensive and biased. Worst pay per view experience I have ever had with constant adverts, cutting out and poor quality like we are in the 90s.”

Helpful Report

Posted 4 years ago

“I would give zero if I could. The helpline or customer service is a joke. My internet was down since 08 Aug, rang them 6-7 times to find out what is going on and updates. They hung up in a very rude way and always hope to get rid of you without giving you proper information. (They can’t give you estimate time when the engineer will come around, they closed the case you raised after they have done NOTHING x twice, they lied, they just repeat like a machine after we have told them we have tested/checked everything we could. I seriously will find another provider as soon as my contract ends with them. Please re consider if you decide to use them. You’ll regret it for sure.”

Helpful Report

Posted 4 years ago

“Just don't EVER get Sky. They are just the absolute WORST internet providers that I have ever encountered! I am a student and when I first moved into my first flat, they couldn't book us an installation for 3 weeks, so we simply had no wifi for the first 3 weeks of uni, which was absolutely ridiculous! Then the installation guy was late and apparently 'missed us' even though there were two of us home! Calling them up just did not work as the customer service was completely unhelpful. Then, after we moved into a new flat, we needed another installation appointment so they scheduled us for 3 weeks later, which we were expecting this time so okay. BUT! Then 5 days pass and we get a call saying that our appointment has been cancelled because there was a mix up with our address! Instead of calling or emailing to double check the address, they just cancelled the appointment completely without consulting us! Now our installation date has been moved back another 2 weeks and we wont have wifi for 5 weeks! This is absolute INSANITY and I can't BELIEVE that their customer service and operations are so poorly managed that they can get away with crazy stuff like this! DEFINITELY AVOID AT ALLL COSTS!”

Helpful Report

Posted 4 years ago

“Just don't EVER get Sky. They are just the absolute WORST internet providers that I have ever encountered! I am a student and when I first moved into my first flat, they couldn't book us an installation for 3 weeks, so we simply had no wifi for the first 3 weeks of uni, which was absolutely ridiculous! Then the installation guy was late and apparently 'missed us' even though there were two of us home! Calling them up just did not work as the customer service was completely unhelpful. Then, after we moved into a new flat, we needed another installation appointment so they scheduled us for 3 weeks later, which we were expecting this time so okay. BUT! Then 5 days pass and we get a call saying that our appointment has been cancelled because there was a mix up with our address! Instead of calling or emailing to double check the address, they just cancelled the appointment completely without consulting us! Now our installation date has been moved back another 2 weeks and we wont have wifi for 5 weeks! This is absolute INSANITY and I can't BELIEVE that their customer service and operations are so poorly managed that they can get away with crazy stuff like this! DEFINITELY AVOID AT ALLL COSTS!”

Helpful Report

Posted 4 years ago

“We never trust this company again. Been with them for years for our home, never had a problem. Needed to get the tv package for a business, nothing but problems from the start. Cancelled contract in May, as it was ending, to then be told that they wanted £600 a month to keep the tv on, didn't need it as business was closed. The person on the end of the phone was completely disrespectful.”

Helpful Report

Posted 4 years ago

“Customer service at it's best. Please pass on my thanks to Nathan (NRU03) Line was dead on my landline. He ran the check, which took 30 mins or so, was extremely professional and great to chat with during the check. External fault detected & engineer booked. Technology breaks and I'm very pleased that Nathan was on the line to help fix it.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

SKY Reviews