SKY Reviews

Name: SKY
Rating: 1.64

1.6 Rating 558 Reviews

15 %

of reviewers recommend SKY

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1.6

Based on 558 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Downgraded my package to broadband only,but Sky continued to overcharge me for a Sky signature package.The customer service is disgraceful they keep transferring you a highly level as they put it,eight different staff in total and then comes the threatening emails and letters.Yesterday I tried to speak with customer services only to find I would have to reactivate my account in order to do some,not worthy of a one star rating.”

Helpful Report

Posted 8 months ago

“We was in contract with my partners iPhone 11 and wanted to upgrade to something newer. Was going to port the number but a very nice person at sky said we will se if we can match the deal with EE or even better it !!! He did so we agreed on the contract and as a bonus traded our old phone in. (This is where they caught us out) We sent back the phone in a PRE-PAID BOX BEWARE !!! The boxes seem to be known by unscrupulous people as the boxes with the phones in go missing hence you then have to pay the trade in value that’s been credited to your contract!! But then you’ve to try and justify your innocence of posting said item. On asking for reprints of postage at the post office and explaining what’s happened the reason why I requested it they said “your joking your not the first” !!! It seems it’s common problem with the service. I’ve endured over the last 3 weeks so much time and stress with the issue & ringing at unsociable hours it’s got to the stage I’ve ended up just paying for the iPhone 11 just to stop the calls but wished I’d ported to EE !!! Beware!!!”

Helpful Report

Posted 8 months ago

“Sky cancelled our contract,without us knowing,saying that it had expired. The first we knew ,was when we could not get anything on the tv! On contact with sky,we have reluctantly renewed our contract .The girl told us we would pay a certain amount for 18 months,and that the increase that sky are imposing on everyone in April,will NOT affect the figure she gave us.When checking on our future bills on our tvaccount,we noted a 12 pound increase on our broadband,commencing in April. Having complained,the sky rep said his hands were tied,and that was what we will have to pay in the future. I feel the Sky reps have what seems......I DONT CARE FOR THE CUSTOMER ....attitude. Consequently I would never recommend sky to anyone.”

Helpful Report

Posted 8 months ago

“My internet is so bad it's worse then a pig pooping on Ur white bed sheets”

Helpful Report

Posted 8 months ago

“100% Genuine review here! Left my contract early as I moved to an area that Sky couldn't provide the same service. After speaking to an advisor, I was advised of my last bill & last payment date. I was charged again after this last payment date due to their administration error. I've been chasing for a refund since the 2nd Feb. Everytime I call they tell me to call back a week later so they can process a manual refund. A week after 2nd Feb, I was advised to call back 10th March for a manual refund. Would not recommend at all - they will screw you out of money one way or a other!”

Helpful Report

Posted 8 months ago

“If i could it give it minus stars i would. The most awful wifi ever. Horrible coverage no matter where the wifi box is. We’ve been paying a big package for the internet speed to be wack? I have never in my life seen such bad wifi”

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Posted 8 months ago

“Sky Q constantly disconnects from the internet at random times requiring resetting every box in the house twice, wait half an hour and something might happen. Looses app settings, deleted accounts. Worse than useless.”

Helpful Report

Posted 8 months ago

“Absolutely conned. I came to the end of the subscription, I told sky I wasn't renewing my contract, they went on to keep it activated and then had the cheek to give me a bill. Would nor recommend them at all. If you have elderly parents etc make sure they aren't being conned also.”

Helpful Report

Posted 9 months ago

“I have been on the phone with JIMMY SINCE 18.33 TONIGHT UNTIL NOW. He tried everything and more to get my new remote control to work. Rather than give up and order a new one. HONEST AND STRAIGHT. I had several questions and rather than just reply with any answers he would let me know rules that stated whether or not he could interreact or not and give me the number of the department that could. I would have thought rubbish service man doesn't know anything about sky. THANK YOU JIMMY”

Helpful Report

Posted 9 months ago

“I was told back in November my bill will be £39 and it went up to £46 I have to ring them to remind them..I think they just take what they want and not listen to the customer cancelling is my next option!”

Helpful Report

Posted 9 months ago

“Ian at Kiosk sky in Bridgwater was so very helpful and we would just like to say many thanks for his most valuable help Annette and John Hale Burnham on sea”

Helpful Report

Posted 9 months ago

“Where do I start! Contracted to Sky broadband for £23, only enjoyed this tariff rate for 2 months when my price went up to £28 per month. Wind forward to 18 months later. Sky advise contract will expire 27 January. No additional information regarding serving notice to cancel broadband contract, which ironically was due to expire anyway. Nevertheless, I call Sky out of courtesy to make them aware of my intentions to go with another broadband provider. I'm assured my wishes have been noted and no outstanding balance on account. 3 days later I receive email notifying me that payment could not be taken and this would lead to late fees incurred. I try calling Sky to understand why payment is required for a service that is due to expire on existing contract. Learn after being pushed from pillar to post 3 hours later that apparently there's no record of my call informing of moving on. In fact despite not being in contract, Sky require 14 days notice to cancel a contract that actually doesn't exist! Then I get informed that my service will be kept live until 7 February. Incidentally at a cost of £45.50 a month, even though I have also been charged in advance up to the 31st January for a contract that expired 3 days before. I raise a complaint and are assured this would be looked into. I also email customer service and receive automated response notifying me that complaints are no longer handled via the route I used, even though that was the email address given to me by the Sky operator. I'm advised by the automated response to lodge a complaint online. I proceed to do that. 48 hours later I receive 2 emails 5 hours apart advising that Sky have tried to call me without success (utter lie!) and my complaint has been put into resolve and case closed! To say this is a complete joke is putting it mildly. Anyway, I have escalated my issue to their regulator, meantime I am still receiving chase emails for payment on a service I have not requested. I will never take up a Sky service ever again. Consumers be warned!!”

Helpful Report

Posted 9 months ago

“I spent two hours on the phone with sky mobile so I could return the phone and they gave me another one for the same monthly price and they simply don't want to offer me the same price they say the offer no longer exists, when I'm in my first days and the phone has problems”

Helpful Report

Posted 9 months ago

“A GREAT BIG CON - Sky is very sneaky when you cancel your services. If you go to another provider they only cancel the broadband and leave TV and netflix running so you only find this out when you are billed the following month and then no one will talk to you until you pay the bill. This happened 2 months in a row as the first time the person I spoke to didn't cancel my services as requested. When I finally spoke to the very uncaring person the 2nd month he also lied as I asked specifically if everything including Netflix was cancelled and he cleverly said yes, check your email. On checking I did see I had to contact netflix direct, so again very un clear and deceiptful. At point of writing this I still dont know if the tv boxes I returned in November will be ackowledged against my account as Ive just been asked to return all boxes even though i told the unhelpful man that they were already with sky.”

Helpful Report

Posted 9 months ago

“Sky TV NZ has the worse search engine ever absolutely terrible. I knew there was darts on but the search engine found no matches when I found the program was currently playing and was also playing live the following day”

Helpful Report

Posted 9 months ago

“Terrible service, the equipment developed a fault while still in contract, there was no attempt made by sky to fix it, but they did offer me to pay extra if I'd like to get out of contract because thier equipment is faulty..... shocking!!”

Helpful Report

Posted 10 months ago

“Sky are a bunch of thieves. Sent an engineer last year who couldn’t do his job due to health and safety. They had money taken out my account which I thought was a very big jump in price of the broadband I was using. I am now moving home to find out that they were charging me for Sky TV which I never had. Now they can’t refund me because I asked for the sky tv which they did not complete.”

Helpful Report

Posted 10 months ago

“Don’t know where to start from.As joining them on the 6th of December and having a credit check in they’re Manchester City centre branch I got told that the Sky Glass package & broadband with phone line shall start working on the 10 or 12th of December 2023.I told them that I was going to leave abroad for work but my wife and kids will be home to take the delivery.On the day of delivery the sky glass Tv came and when it got put out the haulier being known as Panther, their driver said Oh theyres no stand & we can’t put it out so I suggest I’ll take the Tv back and leave a note for Sky & you’ll get it delivered in about 48hrs or something.My wife going along with it thinking that it would get delivered let them take the Tv and the 3 multi room pods too.About 4 days later I get an email saying that we cancelled the contract by sending the Sky Glass back.As having the contract in my name nobody could speak to them but me due Data Copy act etc. Anyways as Christmas was approaching there was no broadband or Sky Tv at home.So I called them from abroad and including the wait time the call cost me £90 as I was calling from my phone as Sky couldn’t call me abroad. Anyway I was told to take another contract out and would have another credit check done again.Let me add that whenever any company makes a credit check whether it being a soft check as they put it 20 points get deducted off your credit score.Now that being 40 taken off I get told that your good to go and everything shall be delivered on the 22.12.23.It was an all day delivery & when my family waited and waited and at around uk std time of 6pm my wife rang me up to find out as it hadn’t been delivered.I made a call again to find out that it had been cancelled because I was so called sent an email which I was to sign and I didn’t receive it so hence the contract had to be cancelled.I was so furious and now out of £90 in calls plus the earache of hearing the wife and the kids for spoiling they’re Christmas. Anyways I came back in January and had to get a 3rd credit check done on me and signed up a third time.The date for delivery which was given this time was the 10th of January 24,on the day of delivery they didn’t have the screws for the stand again.Which wanted me to bang my own head against the wall,how incompetent can a big company be??. Anyways I called Sky again to be told them of the situation,but this time I didn’t send the Tv back as I got told that someone would come again by them and Panther hauliers whom they use and will sort the screws out.Come the following evening I get told that someone will come tomorrow to collect the Tv again.I was outraged to get my head around how these people work and run such a big multinational company. Keeping my cool I replied back to that email and got sent a message that that’s a standard message and they will know on that notes what to do.When they tried sending the sky glass the second time I got told that the company who come to set it up being Panther have spare screws and bits and pieces to sort small issues out and I should have told them to sort it out before they leave.Anyways the following day two more guys turn up and again they don’t have the screws & were told that they’re here to pick the Tv up.I had to explain to them again & they left saying to speak to Sky again.In between I made several calls to Sky to get this sorted out.So on Friday which has passed being the 12th of January 2024 someone came again to say that he didn’t have the screws and that we should call Sky again.My wife told them my husband will be very annoyed and will end up throwing that Tv outside including the equipment and told him of the ordeal of what we have gone through to which he said let me check and see if I have spares in the van.Luckily he found some and fixed the stand and we finally got to watch some Tv after a month and a few days.In between when my wife rang up to tell me that he didn’t bring the screws again I called Sky and spoke to someone & asked him that i wanted to speak to a senior supervisor for all the headache which I took and should be compensated to which he sounded half stoned and offered me a measly £15?So is that what Sky values it’s Customers time and values them at?I’m absolutely vexed at myself for taking this contract out and then being messed about so much.I got a phone call this evening by the same guy who offered me the same £15. They can keep the £15 as being in business if your customer is not happy with the way they’ve been dealt with then it’s not really a good or healthy business relationship.And i don’t like to do business with people whom I feel that don’t respect me or my business.Looking at the negative reviews plastered here just shows that Sky doesn’t care about its customers and when I would tell them about my experience then saying u feel for me but doing the opposite to me doesn’t help.Hope that ppl will learn & avoid joining sky & not make my mistake.”

Helpful Report

Posted 10 months ago

“Do not trust sky Mislead and deceived me to increase my monthly payment by £8 a month or £96 a year for something I didn’t even want. When you contact customer service you are connected to India and they either don’t understand or haven’t been trained properly. My advice is stay well away”

Helpful Report

Posted 10 months ago

“Wow! The amount of comments addressing the same issue about these sky vouchers. False advertisement as far as I'm concerned. I spoke to 12 different advisors in one day who are clearly incompetent and all they do is pass you from one to another. It takes 48- 72 hours for a manager to call you back and then when they do call you back they can't resolve the issue either and then pass you back through to someone else. Having to explain myself time and time again. I have given up calling now and will take this matter to a whole different level. The company and the employees running this clown show is nothing but misleading lying thieves!!”

Helpful Report

Posted 10 months ago

SKY is rated 1.6 based on 558 reviews