SKY Reviews

Name: SKY
Rating: 1.64

1.6 Rating 570 Reviews

15 %

of reviewers recommend SKY

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1.6

Based on 570 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please be very wary when moving house with Sky. The available dates for engineers visits are 5 weeks away. Then when they do make an appointment, and you take time off work to be at home ( a charge applies at weekends ) they do not always turn up, and then the next appointment is another 4 weeks away. dreadful customer care for a very long standing customer.”

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Posted 5 years ago

“If there was a zero star or a minus zero I would give it. My daughter and her boyfriend set up another broadband account without my permission because mine was not fast enough. When the moved out a little later they left me with no Wi-Fi and my sky useless and I was still paying for the service. When I asked sky to reinstate my Wi-Fi apparently it is not as straight forward as it sounds and would have to set up a new account and enter a new contract...WHAT!!! My line should not have been able to have been used in the first place. Be warned anyone can use your line to set up an account and without your approval, any teenagers in the house can set this up and the only time you will be made aware is when sky stop your internet to install theirs. Then when they leave with no forwarding details or means of contact to ask to cancel their account....sky can't and have not reinstated my WiFi. I have had no end of tears, lost money as I can't work from home have had to pay for mobile Data and have the cheek to email me to try and upscale me sky products. People beware your line can be hijacked at anytime by anyone in your house. Sky you disgust me, especially as you reassured me the problem had been resolved. Will be seeking legal advice”

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Posted 5 years ago

“Excellent service, great communication excellent engineer”

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Posted 5 years ago

“All I wanted to do was to chat abouut my bill and see what package I was on to adjust it. Phone calls don't work, whatever time of day you call you get told that they are really busy. Yeah, really busy avoiding your calls I guess. Then you get pushed on to a chat bot. As I write this I have been waiting for a chat bot to answer with anything other than the two messages I got to say that I was being transferred to a customer services (oxymoron alert) team that would answer my query - hahahaha!) for over 1 hour. Thier customer service is insulting, appalling and arrogant. So frustrating.”

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Posted 5 years ago

“so ive had this for a couple years now and over the time ive had it its never changed. download speeds peak at about 5 mbps which is lower than the promised 20 mbps, upload speed is atrocious consistently below 1 mbps. it has frequently dropped to about 60 kbps and its disgusting that they give you this and tell you you cant leave without paying the rest of the contract at once. they refuse to fix this and its equally as bad for the rest of the area i live in and anytime you complain about it theyll just send you another hub saying that that should fix it. that changes absolutely nothing. the internet speeds are absolute garbage. never get sky broadband”

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Posted 5 years ago

“Sold a Sky TV and broadband package - told the property was listed as 'Sky-ready' and that there would be no problem switching from current provider. I could even try it for a period of time and cancel with no issues as there is a 'cooling off period'... wait for it... Sky engineer arrived for install and said it wasn't possible to run the service from the property. Cancelled subscription the same week. Cancellation letter confirmed cancellation. Now I've been charged for a service I'm not using and trying to get a refund for being falsely sold to. Been on phone 53 minutes to customer service and it's still not resolved and I've now been told to call back in a week due to their 'system being able to process the information'. They are saying I need to pay for a month for a service I've not even had!! AVOID. Seriously - avoid.”

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Posted 5 years ago

“Don’t get sky Tv Sky Tv is not working called for solution. Lady said engineer will come after 4 week time . What a joke . So her mean 1 week without service and I can’t change to other provider as I am in contract till next year another joke . They are rubbish and cheap .”

Helpful Report

Posted 5 years ago

“Our Sky tv stopped working over a month ago. We had to wait 3 and a half weeks for an engineer. I waited in all day for Sky, rang 3 times to be assured an engineer was on his way. No one came, no apologies, no call. I have rung again, a painful experience in itself. Apparently need to wait another 3 weeks for an engineer. Given up and will find another provider”

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Posted 5 years ago

“No notification to inform me my bill is going up because I am out of contract (despite it only going up a couple months ago). I called to discuss it, and they offered to sign me up to another 18 months to go back to the pricing I had last month, but for a £10 admin fee?! What a joke, will be going elsewhere.”

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Posted 5 years ago

“Shame on you Sky. You can't provide basic equipment for your engineers like a dustpan and brush or an industrial vacuum cleaner. Skys excuse - not enough room on Van's. You have damaged our dyson handheld and refuse to fix or replace it. Sky rep turns up at your door to investigate, firm and blunt - must have been told by his boss to not pay out to hit his targets. Note to anyone having sky installed - don't let them use any of your equipment. Wish I had thought about that at the spare of the moment.”

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Posted 5 years ago

“Wouldn’t recommend SKY at all. The WiFi is really bad along with the tv and prices always going up without warning. When you cancel they keep taking money out of you account and report you when it’s them in the wrong. All in all customer service is awful wouldn’t bother wasting your time rigging up because even on the occasion they sound helpful nothing is done.I would recommend for people to avoid SkY.”

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Posted 5 years ago

“Dont touch Sky with a barge pole. Despite failing to provide service paid for, still take money. Poor customer service. Deliberately mislead customers to avoid fixing issues. Very poor show. This company is NOT what it used to be, shop elsewhere, there are much more reliable providers than Sky with far better customer service.”

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Posted 5 years ago

“Sky technical was very helpful and got it sorted in 5 minutes.”

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Posted 5 years ago

“Hi there, I ordered a sky package with sky. They sent me a message saying, there is some error and I need to contact them at so and so numbers. The problem is after 45minutes per day for the past couple of days and still I couldn't contact them. I am cancelling my order now. If any one is planning to take a package from them. then my humble opinion is not to do that. Completely avoid them. Thanks Kiran”

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Posted 5 years ago

“Dissatisfaction with the customer service I am very disappointed with the way I was treated by sky after being with them for over a decade I realised that there customer service is trash. I don’t recommend anyone to be with sky as I don’t want anyone to experience the poor customer service, poor quality wi-fi and lack of empathy for their customers”

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Posted 5 years ago

“DO NOT SUBSCRIBE TO SKY!!!!!!!!! My sister has been dumped with a £250 bill in which she was not happy to pay as sky slyly made her bill go from £65 to almost £130 per month she never refused to pay and wished to discuss this with a Supervisor called Jack who was passive aggressive and just hung up on her and refused to cancel her subscription.....At no point did she say she wasn’t going to pay her bill, she just felt that as there were no T&C’s stating the onus is on her to resubscribe felt that she should pay the original agreement price....Jack outright refused any form of discretion and no security questions were asked before discussing her account by 3 separate advisors.....Jack is forcing my sister to stay with Sky by refusing her cancellation and her matter is still not resolve as Jack hung up on her......SKY IS THRE WORST as she personally knows people have even higher bills waived and she’s not even asking for that P.S She now also has to pay a phone bill for being on the phone for an hour and told she had another 37 minutes to wait before being hung up on Then contacted via Facebook to give personal information via messenger and she said she was not comfortable in doing so and asked them to call her......she still has not received a call”

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Posted 5 years ago

“Really bad customers care....... ..”

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Posted 5 years ago

“Very bad service can't wait to go back to virgind”

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Posted 5 years ago

“Terrible customer service as a VIP customer. I called them when I lost satellite signal ams they actually made it worse. I lost all functions which included the remote control. The engineer will take 5 days to come and fix the new fault they caused plus the initial fault I called about. Super bad! I will work towards closing my account of over 20 years”

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Posted 5 years ago

“No picture, no help, no good at all”

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Posted 5 years ago

SKY is rated 1.6 based on 570 reviews