Name: SmaFan.com
Address: 1037 W. 9th Street, Unit 101, Upland, California
Rating: 4.73

“They have the best customer service I would say. My fan initially was not synicing with the app and not starting. I msg them once about my fan concern and they checked with me continously untill my issue was resolved. They send me new adapter to check it was adapter issue. Later it was not fixed they replaced me with new fan. I truely appreciate there assistance as they abide by their product.”

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Posted 1 year ago

Hi Sushma! Wow, such a fantastic review! The fan in your room looks very nice! Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience– it means the world to our entire team! Thank you for your positive comment. It is our pleasure to provide the best service for you:) Your encouragement will keep us moving forward and constantly improving our service. Appreciate you choosing and trusting smafan.com! Hope to work with you again in the future.

Posted 1 year ago

“The people at SmaFan.com have been very helpful and responsive!”

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Posted 1 year ago

Hi Anne! Everyone at the office here is thrilled that you are happy with us. Customer satisfaction is our top priority and it's our honor to work with you. Your encouragement will keep us moving forward and constantly improving our service. Thank you for your kind words. Hope to work with you again in the future. Enjoy it!

Posted 1 year ago

“Sleek. High functioning. Quiet. Well designed. Better than expected.”

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Posted 2 years ago

Hi dear, We are incredibly grateful that you took the time to share your feedback on the Trailblazer ceiling fan. For you to say, "better than expected" made all our day! Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience, it means the world to our entire team! Enjoy it!

Posted 2 years ago

“We did A LOT of research and chose this fan because it is a "smart" fan and so easy to just say "hey Google. turn the fan to a slower speed," or Hey Google, turn off the fan light." And, we really like that it has a separate yellow and white light - most fans are just yellow and they aren't bright enough. And, it's quiet!! And, the price is very competitive. All around - a great fan. In fact, this is our second SmaFan and we would buy another! Highly recommend.”

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Posted 2 years ago

Hi, there Thank you so much for sharing your feedback with us. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience– it means the world to our entire team! Our smart ceiling fan is compatible with Wi-Fi apps and Voice control via Google Assistant, Amazon Alexa, and Siri Shortcut. We count ourselves lucky for customers like you. For you to say, " it's quiet, a great fan, highly recommend" made all our day! Reviews like yours make our day because it makes all the hard work worthwhile. Thanks again for taking time out of your day to leave us this super kind review. Enjoy it!

Posted 2 years ago

“Support was great. They tested and sent me 3 Fan motors to replace 3 of mine that were squeaking and clicking long after the warranty had expired.”

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Posted 2 years ago

HI Jonathan. Customer satisfaction is our top priority. We appreciate you taking the time to share your experience with us. For you to say, "Support was great" made all our day! Please know that we are always here to help if you need any assistance. Enjoy it!

Posted 2 years ago

“I was very impressed with this company. Before they shipped my order, they took the time to verify that i had the right type of wiring for this fan. After verification, the fan arrived promptly and in good condition. Installation was super easy and it looks and works great. Highly recommend.”

SmaFan.com 5 star review on 31st October 2022

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Posted 2 years ago

Hi Steven, Everyone at the office here is thrilled that you are happy with us. We couldn’t be more excited, this means a lot to us. The promise is to keep you happy and we are gladdened that we could accomplish it. This Ranger smart ceiling fan which is an AC motor ceiling fan requires the load wire to install. For you to say, "highly recommend" made all our day! Even happier to know you enjoy using them in your rooms. I like your bright room! Thank you again for taking the time to leave this feedback. We look forward to working with you in the future! Enjoy it!

Posted 2 years ago

“Smafan.com was super easy to shop on. They made the purchase process extremely easy and the product was shipped faster than my expectations. They are also very good at customer service and follow up to ensure that you received your fan. Highly recommend and will use again.”

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Posted 2 years ago

Wow! Such a fantastic review! We are very greatful that you are happy with us! We count ourselves lucky for customers like you, Jason. Customer satisfaction is our top priority and we are gladdened that we could accomplish it. Your kind words made all our day! Hopefully work with you again in the future! Enjoy your ceiling fan and have fun!

Posted 2 years ago

“Love love love my new striker smart ceiling fan!”

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Posted 2 years ago

Dear customer, Everyone at the office here is thrilled that you are happy with your Striker ceiling fan. We couldn’t be more excited, this means a lot to us. For you to say, "Love love love my new striker smart ceiling fan!" made all our day! Reviews like yours make all the hard work worthwhile. Thanks again for taking time out of your day to leave us this super kind review. Enjoy it!

Posted 2 years ago

“Really good deal for fan. Easy check out process and fast delivery”

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Posted 2 years ago

Hi Jimmy. Everyone at the office here is thrilled that you are happy with us. Thank you so much for sharing your feedback with us. For you to say, " really good deal for fan"- means a lot to us. Your encouragement will keep us moving forward and constantly improving our service. Enjoy it and have fun.

Posted 2 years ago

“Love the looks of the fan even more than the pictures. Installed easily. Features I was unaware of, bright light white or dimmer light amber. Love the fan speeds, its quietness, and the amount of air it pushes. Very glad I waited for this one, it is perfect. Even my techy son's like it!! Thank you.”

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Posted 2 years ago

Hi Charley, we are incredibly grateful that you share your feedback with Voyager. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience– it means the world to our entire team! For you to say, "it is perfect" made our all day! And we couldn’t be more excited that your techy son's like it! It's a great approval for us! Reviews like yours make our day because it makes all the hard work worthwhile. 6)Thank you again for taking the time to leave this feedback. We look forward to working with you in the future! Enjoy it!

Posted 2 years ago

“We installed SmaFan ceiling fans (via Kickstarter) in our previous home in 2019, and loved them, so when we began remodeling another home, we only wanted SmaFan for our new home. First, the SmaFans look great! Importantly, however, the fans also function beautifully. The fan motors and fan blades operate very quietly, even at the highest speed. The fan is very stable (no wobble), regardless of the speed and/or direction of the blades. The number of different speed choices allows the fan to provide just the right amount of airflow, depending on the situation. Also, the two choices for Light Appearance (warm white or cool daylight) combined with the ten (10) different brightness settings of the light allow the SmaFan to produce the proper style and amount of light for any function. Finally, both the remote and the Carro App are intuitive and easy to use, making it simple for anyone to properly adjust the fan for maximum comfort. Nevertheless, despite all of this, the fans also look great and can blend into any room. For us, it is important for the fan to simply be a part of the room, and not stand out, dominate the landscape, or negatively impact the design. Like the Groom’s mother at a wedding – the fan should look stunning (without clashing), function efficiently, and not be the center of attention – SmaFan delivers on all counts. Therefore, when we decided to purchase a new home and embark on an extensive remodeling project, it was a given for us we would install SmaFans in our new home.”

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Posted 2 years ago

Dear Michael, Thank you so much for your fantastic review! We appreciate you taking the time to share your experience with us, Michael! Everyone at the office here is thrilled! We couldn’t be more excited, you are one of our Kickstarter backers. It's unbelievable that we work with you again! This means a lot to us. We value your trust and confidence in us and sincerely appreciate you! We can't ongoing our business without the backers like you. Words cannot express how thankful we are! Thank you very much for your super great support of smafan.com! Reviews like yours make our day because it makes all the hard work worthwhile. Excited to know you like these fans and that they match your expectations. Even happier to know you enjoy using them in your rooms. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience. Appreciate again for taking time out of your day to leave us this super kind review of our products. Enjoy your ceiling fans! We are always here to help if you need any assistance! Best wishes!

Posted 2 years ago

“Nice and easy to do business with. Great value and overall deal on the item I purchased.”

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Posted 2 years ago

Hi Gianpaolo! Everyone at the office here is thrilled that you are happy with us. We couldn’t be more excited, this means a lot to us. It's our honor to work with you, too! Thanks again for taking time out of your day to leave us this kind review. Hope to work with you again in the future!

Posted 2 years ago

“Very happy with our purchase and the entire process from start to delivery and assembly. Great fan, good price! Happy as always. Thanks SmaFan!”

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Posted 2 years ago

Everyone at the office here is thrilled that you are happy with us. We couldn’t be more excited, this means a lot to us. The promise is to keep you happy and we are gladdened that we could accomplish it. Looking forward to working with you in the future, Tim! Enjoy it and have fun!

Posted 2 years ago

“We love the fan and the different features we have access to with the remote control~ light brightness, fan speed, Summer/Winter spin direction, etc. I gave it 4 stars because the circuit board for the fan failed within 2 days of having the fan installed. That was very inconvenient, but probably just a fluke. But what I’d like to highlight from that experience was the exceptional customer service we received from SmaFan! They were apologetic, attentive, helpful, friendly, professional, immediately diagnosed and sent a replacement circuit board, remained in contact as it was installed, and communicated very thoroughly until the problem was resolved. Above and beyond! Very refreshing in this day and age of waning customer service. We highly recommend this company. And now that the fan is repaired, the fan, too!”

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Posted 2 years ago

Wow! Such a fantastic review, Tiffany! Reviews like yours make our day because it makes all the hard work worthwhile. It is our pleasure to provide the best service for you. Your encouragement will keep us moving forward and constantly improving our service. Thanks again for taking time out of your day to leave us this super kind review. Enjoy it and have fun!

Posted 2 years ago

“Great company!”

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Posted 2 years ago

Everyone at the office here is thrilled that you are happy with us. We couldn’t be more excited, this means a lot to us. The promise is to keep you happy and we are gladdened that we could accomplish it. Enjoy your smart fan!

Posted 2 years ago

“Unfortunately, this DC fan is starting to buzz. Not satisfied.”

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Posted 2 years ago

Hi Bob, I am extremely sorry that you had such a poor experience with us. Sincerely apologize for this matter. Could you please give us a second chance to make things right? Could you please send us the video of the fan making buzz? At the same time, we will contact you via email at cs@smafan.com. Thank you so much for your time and patience.

Posted 2 years ago

“We bought 5 fans for our new home and love them! The fans look great and are easy to use with Google smart devices. Fast shipping too!”

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Posted 2 years ago

Hi Sara. Everyone at the office here is thrilled that you are happy with us. We couldn’t be more excited, this means a lot to us. For you say "love them", make all my day! Congrats on your new house! Enjoy it and have fun!

Posted 2 years ago

“These fans are awesome! Husky approved.”

SmaFan.com 5 star review on 20th August 2022

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Posted 2 years ago

We are incredibly grateful that you took the time to share your feedback. For you to say "awesome " made me all day! By the way, so cute the puppy! Enjoy our smart ceiling fan and have fun!

Posted 2 years ago

“Fast shipping. Rec'd in good shape.”

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Posted 2 years ago

Everyone at the office here is thrilled that you are happy with us. We couldn’t be more excited, this means a lot to us. The promise is to keep you happy and we are gladdened that we could accomplish it. Appreciate your time to share your feedback with us!

Posted 2 years ago

“I returned a downrod, had a UPS verification that Eddie received it on Aug 3, 2022, and haven't received my refund. Now SMAFAN is arguing with me about not being able to find it in their warehouse. This isn't OK.”

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Posted 2 years ago

Hi Sue, thanks for raising your concerns with us. We are happy to solve the problem with you. But we will need the tracking number first to assist. We are unable to find your returned package because there are lots of packages in our warehouse. We are going to need the tracking number of the package to find it. Hope for your understanding and let's make things right together. Appreciate your time and patience.

Posted 2 years ago

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