“We had a corporate event for 30 people. Arranging the quote and then securing the coach was quick and easy. It arrived promptly and the driver was smartly dressed, professional and friendly; the coach was spotlessly clean. We were driven well and arrived on time. The driver checked we had a contact number for him, should there be any problems and then arrived on time for our return journey. All in all a very successful trip. I would highly recommend SMC Coaches and would definitely use them again!”
“SCAM COMPANY AVOID AT ALL COSTS!!
I booked SMC over 6 weeks ago now for a trip we are taking this coming Saturday (it’s Thursday today) I paid in full £350, and emailed them 2 days ago to confirm the booking as I’d not heard anything from them and to ask if we’d be okay to leave bottles of water etc on the coach whilst we were at our event for the journey home to which I received an email saying “let me come back to you this afternoon” I received no further communication. Then TODAY less than 48 hours from our booking departure I received an EMAIL to say they were sorry the mini bus has broken down and they have to cancel the booking. I called and spoke to Marcella who was rude and completely unhelpful and unsympathetic and just said they would get the refund processed asap. I then frantically called a number of local mini bus hire firms trying to find alternative transport (I haven’t been able to at such short notice) to be told by 3 of those said companies that this company is a broker they do not own any vehicles they are renown for taking multiple bookings and taking peoples money then cancelling on them last minute as they are incapable of fulfilling the bookings. I was told by one company I was the 4th call he had received just today who had been let down by them due to “vehicle breakdown” absolutely disgusting company they will be getting reported. Crooks taking peoples money and leaving them in the lurch less than 48 hours before they are needed !!”
“Booked a minibus for 12 people at 00:15 to get from North Wales back to Chester after a wedding for £210, nobody turned up and I couldn't get a hold of the driver or anyone at SMC. After an hour I had to make other arrangements. Got in touch with SMC the Monday afterwards but could only file a complaint email. Then had to wait 18 days to get a refund, at which point I was told the reason was that 'the driver read the job sheet incorrectly'. Extremely poor customer service, professionalism and an apparent lack of empathy.”
“Unreliable and irresponsible
Avoid booking with SMC coaches as they are careless with their organisation and handling of customers.
I booked with SMC coaches in September 2021 for my wedding in June 2022, with the request to transport my wedding guests from Worcester City Centre to the wedding venue.
I was in communication with SMC between this time and even called 3 days before my wedding to double-check details.
However, due to their poor planning and carelessness, they cancelled less than 48 hours before my wedding, citing a broken-down coach and giving two drivers leave.
They offered no more than a poor apology and a refund. They didn’t take responsibility for their mistakes, citing it was out of their control which is a lie.
SMC showed no consideration for their poor organisation and didn’t offer any help in resolving the issue.
I would not book with SMC coaches as their service and organisation are extremely poor.”
“SMC organised a minibus for a group of us from the Wellcome Centre for Mitochondrial Research to travel from Newcastle down to Warwick for the Lily Foundation family weekend. Kenny was lovely, drove safely, and even had WiFi in the minibus for us to use! Easy to get a quote, and very competitive. We had all info confirmed in writing, and Kenny's details more than 24h ahead of departure. We will defo be using SMC again.”
“First time we’ve used SMC Coach Hire - from booking to final drop off. The service we received has been excellent! Everyone we encountered has been friendly and helpful! We’ll definitely be back! Thank you 😃”
“I am absolutely gobsmacked at the experience I have had with this company.
Our minibus cancelled the day before we were due to travel. Every single alternative company I rang to try and book another minibus were not the slightest bit surprised when I gave them the name 'SMC'.
Reading the reviews now I realise I should have avoided this company completely.
I will never use them again, the amount of stress and upset they have caused me today is not worth it.”
“Had return trip to airport with SMC recently would deff use again good value excellent service Paula our driver was friend & very prompt both ways.
No waiting around. Julie”
“Excellent service. Easy to book, quick quote and good communication throughout. The driver was brilliant and even checked out the route to make sure there would be no hold ups. Very important as we were going to a wedding. I have no hesitation in recommending SMC to anyone.”
“Fantastic service. Communication excellent throughout the booking process, driver rang the night before pick up to go over everything. On the day the driver arrived on time and was super understanding that we were very loud at such an early time (hen do!). We arrived in plenty of time and the driver was clear where to meet at pick up day. Pick up day was exactly the same, on time and got us all safely home. Highly recommend!”
“Amazing service. Communication was excellent. I was a bit concerned about the minibus turning up. However, the driver rang me the day before to confirm timings, I was sent his number and he texted when he on the way. Couldn’t be happier with the service. I will definitely use again. Many thanks all.”
“I hired a minibus for a site visit. The booking staff were very helpful and informative. The vehicle arrived on time for both outgoing and return journeys. The vehicle was clean a well presented and the driver very personable. I would recommend.”
“Book this company to take 21 people, including 2 disabled people, 1 in a wheelchair, to Aintree races course on national day and collect us at the end of the evening, took us there OK, but we're a no show for the return journey, wouldn't take our calls or answer are texts on the day, we had to get friends to collect our 2 disabled guests and the rest got trains and taxis after waiting 4 hours, totally ruined the day, stay away from this company. Total rip off.”
“If I could give zero stars I would. Left my party stranded on their return journey from the Grand National at Aintree 2022. Ruined what was a fab day. We have two disabled passengers as well, one in a wheelchair. 3 hours to make our own way home. Would only refund return journey which didn't cover all our additional expenses.”
