“DO NOT USE THIS COMPANY!!! DOUBLE GLAZING FITTED IN JUNE 2011. 3 BLOWN UNITS REPLACED 3 YEARS AGO UNDER WARRANTY. 3 MORE HAVE BLOWN BUT SMITHS SAY THE GLASS UNITS ARE ONLY GUARANTEED FOR 5 YEARS SO WILL NOT REPLACE UNDER WARRANTY. APPARENTLY IT'S ONLY THE UPVC FRAMES THAT ARE GUARANTEED FOR 10 YEARS!! THEIR AFTERSALES/CUSTOMER SERVICE IS APPALLING.”
“Dodgy steer well clear companies like this give the trade a bad name got a quote and they said I was tied into a contract with them despite no price for the job.”
“Do not use.
Customer service is appalling. No response to any emails or phone calls. Another 4 window panes have blown (all of which are covered by a 10 year guarantee). No one is answering phone calls.
Installation was most definitely not done with skill and care - newspaper, tissue and rocks used to fill in the gaps along with 10 inches of silicone!! Had to repeatedly ask for this to be remedied.
AVOID.”
“Do not touch with a proverbial barge pole! Another FOUR panes have now blown, but my mandatory Service emails were returned. They block you it appears if warranty work needs to be done.THEIR GUARRANTEE/WARRANY IS WORTHLESS--BEWARE,
BEWARE, BEWARE.”
“Windows & doors replaced 6 years ago..What a disaster! I paid deposit balance upon completion I refused to pay. Front door replaced twice. Finally they took me to court took paperwork. Smiths did not turn up judgement in my favour did not have to pay them another penny. If they threaten to take you to court don't be scared make sure you do your home work and attend court. Good š”
“Probably the worst window company going.
Totally destroyed top half of house smashing out bay window and I mean smashing no finesse involved. Then did bodge up with ply until they could think of a excuse to blame everyone but themselves. No one in my street has ever had this happen to them but I guess they never used smiths. Two other windows supplied and fitted with cracked glass, you couldn't make it up all followed by bully boy phone calls to try and get money. Avoid or you'll regret it.”
“As with almost every review on here this company is a joke. Avoid like the plague. Conservatory is leaking and in heavy rain itās very bad. I have sent 4 emails as COVID seems to have disabled their ability to answer the telephone. This was all due to Be fixed until it was sudden 2 man job. Then no sight or sound if anyone. I was told they were concentrating on getting their customer ratings up as they had such a bad reputation. Iām guessing theyāve given up with that as well as answering their phones. Disgusting is an understatement. Even if they replied by email saying they wld be in touch it wouldnāt be quite so bad. I think going to the press is the next stage with this !!”
“Like the others below I have been trying to get doors repaired under guarantee but they are using excuse of COVID to avoid contacting. However, I have raised new sales requests and have had calls back within an hour. Smiths were a company who did loads of advertising everywhere unit you hardly see them so I suspect they must have financial problems. Avoid like the plague.”
“This company have disgraceful after sales service.
I have been trying repeatedly to contact their service department to repair some windows (under warranty). Never a response. They have no service phone number, a service email address that bounces back (dodgy) and only an online form to fill in.....which never get's a reply. Your only other option is to risk phoning their sales/enquiries team who will then keep ringing you to sell you something.
I never did receive a FENSA certificate from them either.
My installation may have been 9 years ago, but their warranty is for 10 years!
I was eventually fobbed off and told they would not fix any of my windows (without even looking at the faults) and just sent me their T & Cs. Their T & Cs state the following:
ā..we will replace or repair any defective part at no cost.ā - this clearly indicates if there is a part that is defective (ie - not working properly) then you will repair or replace this.
āLocks, hinges, letterboxes etc are covered by this guaranteeā - Without inspection how would you know if one of my hinges are not defective?
Your T & Cs are also vague with the stated term of 'etc'. This will be interpreted as any other mechanical component as you have not stated otherwise in your terms.
Your T & Cs also state: āthe company will not accept liability for general wear and tear or misuse, defects would normally be deemed to appear within one year of installation.ā - in which case you are implying that any defect I am experiencing must 1) be expected of your products to appear within one year; or 2) assumed to be misuse. In which case, you would fully accept a window of yours not to shut properly within the first year of installation.
An absolute cowboy company with a worthless 10 year warranty. Do not use.”
“Avoid avoid avoid, and if tempted, avoid.
Threaten to take away glad and doors as final balance wasnt paid.
However it was due to be paid on completion, and a leaking roof is not a completed job.
Oh, and the guarantee? Worthless.
They only need to come and fix a window handle, but no response, at all.
Emails phone calls, all resulting in nothing.
Court Action has been initiated against them.”
“After 6 years smith conservatory 6 call outs first fitting a non tough glass it was replaced then out another wrong unit replaced again . The the frenchdoor problem 6 times need all new hinges. Door s not fitted properly. Then this as done in nov19 now unit as shattered on its own. Which must be faulty. They wonāt cover it. And fenca does not cover conservatory . Dont use”
“Why wonāt you stick to your 10 year guarantee? As you can see the photograph below does not mention anything to do with not replacing blown windows. I would like an explanation as to why you are refusing to replace my window I will be taking this further if I donāt get a full explanation”
“Hi gave paid my deposit to have my conservatory fitted today and no one has shown up . I have sent numerous emails before to confirm and has not had a reply. I have taken time off to facilitate this .
Your customer service is appalling”
“This company does not stick to its promised 10 year guarantee. I would seriously urge anyone thinking of using this company to steer clear. The customer service and after sales is appalling. My Conservatory is not yet 10 years old and they refuse to honour my guarantee. Essex Cowboys is the word that comes to mind”
“We purchased a conservatory with a "10 year guarantee", only to discover this guarantee is fairly worthless when anything goes wrong.
Last year the door of the conservatory broke, it would no longer lock. Smiths refused to help, saying moving parts were not covered.
Yesterday one of the windows spontaneously shattered. It was not hit by anything, it just popped. Presumably related to the heat, as the conservatory gets very hot on any sunny day and its been a record breaking hot August. Smith again refused to help, saying the glass is not covered. Further, they are now saying I need to pay them Ā£320 to fix the window. I have received a quote elsewhere that says they can do it for Ā£120, but Smiths said if I use anyone else they will invalidate my 10 guarantee.
The vast majority of the conservatory is glass or moving parts, so basically very little is actually covered.
In addition, their customer service is terrible. Last year it took me a very long time to get a response. This year, whilst I received a response very quickly, it came just short of calling me a liar.”
“We had all windows and doors replaced last year and were persuaded that we would have a year to pay it all without interest charges, but if we didn't pay within the year it would automatically turn into a 10 year loan. We signed the order on that basis only to find that when we pay it off after 10 months we are charged by the finance company. Smiths set up a different loan costing us nearly Ā£500 in interest. It seems they will tell you anything to get you to sign, but then do something completely different. I would avoid this company completely.”
“Awful place to work! Full of incompetent staff, weird work ethics & zero customer service. What a shambles. Only an idiot would purchase from this company. Read their responses to their google reviews. Says it all. Pathetic!”
