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Shop Joe Reviews

4.6 Rating 1,245 Reviews
90 %
of reviewers recommend Shop Joe
4.6
Based on 1,245 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
Greater than 83%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
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Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Have nothing to say.
Helpful Report
Posted 1 year ago
Dear Valued Customer, Thank you for taking the time to share your feedback. We apologize if our previous response was not up to your expectations, and we want to assure you that we take customer feedback seriously. Our primary goal is to provide excellent customer service and ensure that all our customers have a positive experience with our products and services. We understand that you may have encountered challenges with your order, and we genuinely regret any inconvenience it may have caused. If there is anything specific you would like to discuss or if you have any concerns that you'd like us to address, please don't hesitate to reach out to us directly. Our customer care team is here to assist you and resolve any issues you may have. We hope to have the opportunity to make things right and restore your confidence in our brand. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Customer service was excellent!
Helpful Report
Posted 1 year ago
Dear Susan, Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had an excellent experience with our customer service. At Snow Joe + Sun Joe, providing top-notch customer service is one of our highest priorities, and we are delighted to know that we met your expectations. Our team works diligently to ensure that all our customers receive prompt and helpful assistance for any queries or concerns they may have. If you ever need any further assistance or have any questions in the future, please do not hesitate to reach out to us. We are here to help and ensure that you have a positive and enjoyable experience with our products. Once again, thank you for choosing Snow Joe + Sun Joe. We truly value your support and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
I unfortunately had a hose that was defective but your customer service representative Marvin was extremely helpful in getting me a replacement hose on order before we even finished with my my phone call . He did a get job and I appreciate that your company stood behind the warranty for their product. I jus wanted to let you know that you should present the flex hose as a great gift for us older people who have problems using vinyl hoses that are heavy and clumsy. He said that there was no need to send back the hose. So as a old handyman I thought that the leak was caused by a bad crimp. I cut the hose were the leak was actually coming from and cut the hose only to find that that the interior rubber membrane of the hose had a slice in it . It didn't look like it wasn't torn apart because of a weak area but looked as it was a slice from a razor blade. The outer casing had No visible sings of damage . Well Thanks Again ! Bill Alger .
Helpful Report
Posted 1 year ago
Dear Bill, Thank you for reaching out to us and sharing your feedback. We are truly sorry to hear that you encountered an issue with your hose, but we are delighted that Marvin was able to assist you promptly and efficiently. At Snow Joe + Sun Joe, we take great pride in providing exceptional customer service, and we are pleased to know that he was able to address your concerns and arrange for a replacement hose right away. Your satisfaction is of the utmost importance to us, and we are glad that we could stand behind the warranty for our product. We truly value your suggestion regarding the flex hose, especially for older individuals who may find it challenging to use heavier and bulkier vinyl hoses. We are always looking for ways to improve our product offerings to better meet the needs of our customers. As for the defect in the hose, we apologize for any inconvenience this may have caused. Our team works diligently to ensure the quality and reliability of our products, but occasionally, issues may arise. Your feedback is invaluable to us, and we will make sure to take this into consideration for future improvements. Once again, thank you for choosing Snow Joe + Sun Joe, and we appreciate your understanding and support. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
What a great experience. No hassle. Probably the best customer sevice i have experienced in a long time. Sent pics of issue and no problems with replacement. Rep was amazing and quick
Helpful Report
Posted 1 year ago
Dear Karl, Thank you so much for sharing your positive experience with us! We are thrilled to hear that you had a great and hassle-free encounter with our customer service team. At Snow Joe + Sun Joe, we strive to provide the best customer service possible, and it's heartwarming to know that our efforts made a difference for you. Our team takes pride in being attentive and efficient, and we're delighted that we could promptly assist you with your issue and arrange a replacement without any problems. Your kind words about our representative are truly appreciated. We take pride in our dedicated and knowledgeable team members who work diligently to ensure our customers' satisfaction. Once again, thank you for choosing Snow Joe + Sun Joe. We are grateful for your support and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
The pole saw could cut down a mountain
Helpful Report
Posted 1 year ago
Dear Valued Customer, Thank you for your review! We are thrilled to hear that you are satisfied with the performance of our pole saw. At Snow Joe + Sun Joe, we take great pride in providing high-quality products that meet and exceed our customers' expectations. Our pole saws are designed to be powerful and efficient, making light work of even the toughest cutting tasks. If you have any further questions or need any assistance with your pole saw or any of our other products, please don't hesitate to reach out to us. Our customer care team is always here to help and ensure that you have a positive experience with our brand. Once again, thank you for your feedback and for choosing Snow Joe + Sun Joe. We truly value your support and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
My experience was quick and easy with Joe squared. Answered a couple of questions and my replacement hose is on its way. Thank Joe bros!! Awesome!!!!!
Helpful Report
Posted 1 year ago
Dear Kevin, Thank you for sharing your wonderful feedback with us! We're delighted to hear that you had a quick and easy experience with our team at Snow Joe + Sun Joe. Our goal is to provide excellent customer service and ensure that our customers have a seamless experience when dealing with warranty or replacement requests. We're thrilled that we could assist you promptly and that your replacement hose is on its way. At Snow Joe + Sun Joe, we take pride in delivering top-notch products and customer support, and we're grateful for customers like you who appreciate our efforts. Thank you for choosing to go with Joe! If you have any further questions or need assistance in the future, please feel free to reach out to us. We are here to help and we appreciate your trust in us, and we look forward to serving you again soon. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Quick and easy warranty replacement. Associated were very friendly too
Helpful Report
Posted 1 year ago
Dear Sarah, Thank you for taking the time to share your positive feedback with us! We are thrilled to hear that your warranty replacement process was quick and easy and that our team members provided friendly and helpful assistance. At Snow Joe + Sun Joe, we value our customers' satisfaction and strive to make our warranty processes as smooth and efficient as possible. It's great to know that we were able to meet your expectations and provide you with a positive experience. Thank you for choosing Snow Joe + Sun Joe. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're always here to help and ensure that you have a great experience with our products and services. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Great warranty service! Thank you!!
Helpful Report
Posted 1 year ago
Dear Jeremiah, Thank you for your kind words! We are thrilled to hear that you had a great experience with our warranty service. At Snow Joe + Sun Joe, we take pride in standing behind the quality of our products and providing excellent customer service. We understand the importance of having peace of mind with your purchase, and our warranty is designed to ensure your satisfaction. If you ever have any questions or need further assistance, please feel free to reach out to us. We are always here to help and ensure that you have the best experience with our products. Once again, thank you for choosing Snow Joe + Sun Joe. We truly appreciate your support and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
The machine leaked. I was still under Warranty and they replaced it without any problem. They sent me an upgraded version because they didn’t have the older model anymore. Now that’s professional cooperation and understanding. Thank you to the Snow Joe Sun Joe team.
Helpful Report
Posted 1 year ago
Dear Cathy, Thank you for taking the time to share your experience with us. We are sorry to hear that your machine had a leakage issue, but we're glad we could promptly assist you with your warranty claim. At Snow Joe + Sun Joe, customer satisfaction is our top priority, and we always strive to provide professional and understanding service. We are delighted that we were able to replace your machine with an upgraded version, ensuring that you have a reliable and efficient product. Thank you again for choosing Snow Joe + Sun Joe. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We value your loyalty and appreciate the opportunity to serve you. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
They answered all my questions and got my warranty taken care of
Helpful Report
Posted 1 year ago
Dear Brook, Thank you for sharing your positive feedback regarding our customer service. We are delighted to hear that our team was able to address your questions and assist you in getting your warranty taken care of. At Snow Joe + Sun Joe, we always aim to provide prompt and reliable customer support to ensure our customers' satisfaction. Your experience is a testament to our commitment to delivering excellent service. Thank you again for choosing Snow Joe + Sun Joe. If you ever need further assistance or have any more questions, please don't hesitate to reach out to us. We are here to help and are dedicated to ensuring your continued satisfaction with our products and services. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
My experience with customer service has been excellent on the two occasions that I’ve had returns. In fact I would say it was a happy experience. My contractor was named Romel. Highly recommend this company!
Helpful Report
Posted 1 year ago
Dear Diane, Thank you for taking the time to share your positive experience with our customer service team. We are thrilled to hear that you had excellent interactions with us, not just once, but twice! We understand the importance of providing top-notch customer service and ensuring that our customers have a smooth and hassle-free experience. It's wonderful to know that Romel was able to assist you effectively and make your interactions with us a happy one. Your recommendation means a lot to us, and we truly appreciate your support. We always strive to go above and beyond to meet the needs of our valued customers like you. Thank you again for choosing Snow Joe + Sun Joe. If you ever have any questions, concerns, or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
I like my SWJ800E. It is out of warranty, but I had a question. Julie R. was helpful. I wrote a nice review with the BBB. You should read it. I have to buy another SWJ800E.
Helpful Report
Posted 1 year ago
Dear Robert, Thank you for reaching out to us and for sharing your positive experience with our pole chainsaw. We're delighted to hear that you are satisfied with the product. We're glad that Julie could assist you with your question and provide helpful support. Our team is always here to help, even if a product is out of warranty. We value our customers, and their satisfaction is our priority. We truly appreciate your kind words and the review you left on the Better Business Bureau. Your feedback is invaluable to us, and it encourages us to continue providing excellent products and customer service. Thank you for being a part of the Snow Joe + Sun Joe family. If you have any further questions or need assistance in the future, please don't hesitate to contact us. We would be more than happy to help you. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Good customer service
Helpful Report
Posted 1 year ago
Dear Valued Customer, Thank you for sharing your feedback with us. We appreciate your kind words about our customer service. At Snow Joe + Sun Joe, we are dedicated to providing excellent customer service and ensuring that our customers have a positive experience with our products and support. Your satisfaction is of utmost importance to us, and we are glad to know that you had a good experience with our team. If you have any questions or need further assistance, please don't hesitate to reach out to us. We're always here to help! Thank you for choosing Snow Joe + Sun Joe. We look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Excellent people to work with.
Helpful Report
Posted 1 year ago
Dear Bobby, Thank you for taking the time to share your feedback with us. We truly appreciate your kind words and are thrilled to hear that you had an excellent experience working with our team. At Snow Joe + Sun Joe, we strive to provide exceptional customer service, and it is always gratifying to know that our efforts have made a positive impact on our customers. Your satisfaction is our top priority, and we are committed to ensuring you have a smooth and enjoyable experience with our products and services. If you ever have any questions, need assistance, or simply want to explore more of our offerings, please don't hesitate to reach out to us. We are here to help and are dedicated to serving you in the best way possible. Once again, thank you for choosing Snow Joe + Sun Joe. Your support means a lot to us, and we look forward to being of service to you in the future. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Very happy with their customer service and warranty.
Helpful Report
Posted 1 year ago
Dear Valued Customer, Thank you for sharing your positive experience with us! We are delighted to hear that you are very happy with our customer service and warranty. At Snow Joe + Sun Joe, we take great pride in providing top-notch customer service and standing behind our products with a robust warranty. Your satisfaction is of utmost importance to us, and we are thrilled to know that our efforts have met your expectations. If you ever have any questions, need assistance, or want to explore more of our products, please feel free to reach out to us. We are here to help and ensure that you have a seamless and enjoyable experience with our brand. Thank you once again for choosing Snow Joe + Sun Joe. Your support means a lot to us, and we look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Contacted due to warranty issue. Representative helped right away and item was received today. Thank you!!
Helpful Report
Posted 1 year ago
Dear Valued Customer, Thank you for reaching out to us regarding the warranty issue with your product. We are delighted to hear that our representative was able to assist you promptly and that your replacement item has been received. At Snow Joe + Sun Joe, we take great pride in providing excellent customer service, and we are thrilled that we could resolve the matter for you quickly and efficiently. Your satisfaction is our top priority, and we are here to ensure that your experience with our products and services exceeds your expectations. If you have any further questions or require any additional assistance, please don't hesitate to contact us. We are always here to help and make sure that you have a positive experience with our products. Once again, thank you for choosing Snow Joe + Sun Joe. We truly value your business and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Good job thanks !
Helpful Report
Posted 1 year ago
Dear Marty, Thank you for taking the time to share your feedback with us. We're glad to hear that you had a positive experience with our service. Your satisfaction is important to us, and we always strive to provide excellent support to our customers. If you have any further questions or need assistance, please don't hesitate to reach out to us. We're here to help and ensure that you continue to have a great experience with our products and support. Once again, thank you for choosing Snow Joe + Sun Joe. We truly appreciate your feedback and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
I called about my broken pole saw expecting to maybe be offered a discount on a new saw as I figured the warranty date had passed. I was absolutely suprised and delighted when the customer service rep gave me a new saw head at no cost ! The representative (Marvin Seva) was a pleasure to deal with. He was professional, personable and extremely helpful. He even stayed on the line while I sent him pictures of the broken saw. (Which took several attempts lol). Marvin put the service back in customer service !! Thank you Marvin and thank you Sun Joe/Snow/Joe.
Helpful Report
Posted 1 year ago
Dear Sharon, Thank you for your fantastic review! We're thrilled to hear about your positive experience with our customer service team and especially with Marvin. At Snow Joe + Sun Joe Customer Care, we take great pride in providing excellent service, and we're delighted that Marvin went above and beyond to assist you with your broken pole saw. Your satisfaction is our priority, and we're glad to know that he provided you with a new saw head at no cost, even beyond the warranty date. We'll make sure to pass along your kind words to Marvin and recognize him for his outstanding service. He exemplifies our commitment to ensuring our customers are well taken care of. If you have any other questions or need further assistance, please don't hesitate to reach out to us. We're here to help and ensure that you continue to have a positive experience with our products and support. Once again, thank you for choosing Snow Joe + Sun Joe. Your feedback is appreciated, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Can't leave a review if I never received the product
Helpful Report
Posted 1 year ago
Dear Gail, We apologize for the inconvenience caused by the delay in receiving your order. We understand how frustrating it can be when you are unable to leave a review due to not receiving the product. To assist you further and locate your order, we kindly request some additional information. We have sent an email where you will find a few questions that will help us identify your order accurately and take appropriate actions to resolve this matter promptly. Once we receive your response, our team will immediately look into the issue and take the necessary steps to ensure your order is delivered to you as soon as possible. Your satisfaction is of utmost importance to us, and we are committed to providing you with a positive shopping experience. If you encounter any difficulties or have any questions while responding to the email, please don't hesitate to reach out to our customer care team. We are here to assist you and resolve any concerns you may have. Again, we apologize for the inconvenience, and we appreciate your cooperation in helping us track down your order. We look forward to resolving this issue and ensuring you receive your product without any further delay. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Good support. They helped me but my warranty ran out. I didn't even used the pressure washer that much. Still, support was good.
Helpful Report
Posted 1 year ago
Dear Paul, Thank you for your review! We're glad to hear that you received good support from our team, even though your warranty had expired. At Snow Joe + Sun Joe Customer Care, we always aim to assist our customers to the best of our abilities, even when their warranty period has lapsed. We understand that sometimes unforeseen circumstances can occur, and we're committed to providing helpful service whenever possible. If you have any other questions or need further assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure that you continue to have a positive experience with our products and support. Once again, thank you for choosing Snow Joe + Sun Joe. Your feedback is appreciated, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Shop Joe is rated 4.6 based on 1,245 reviews