Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

“I was very pleased. Contacted your company about a defective snoshovel and it was replaced so fast. I'm glad because we're getting up to 8" tomorrow. I'm a senior citizen with an old back. So glad ill have it for this storm. Thank you!”

Helpful Report

Posted 1 year ago

Dear Renai, Thank you for sharing your positive experience with us. We are thrilled to hear that our customer service team was able to promptly address your issue with a defective snow shovel and replace it in a timely manner. We understand how important it is to have the right tools, especially during snow storms, and we are glad to have been able to provide you with a satisfactory resolution. Thank you for choosing Snow Joe + Sun Joe and we hope to continue providing you with excellent service in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The product I received only worked for a few minutes then shut down and could not be started again. I call the help line and was told to ship it back and I would receive a replacement. When the replacement arrived the ring around the chute was broken so I called again and told to return it for a different replacement. The third one arrived and the handle was broken and some of the parts to put the handles together were misssing. Each time I returned it I had to drive to the next town which is 30 or so miles away. At that point I decided to ask for a refund. The staff at the help line were very polite and as helpful as they could be under the circumstances. Maybe the type of material the SnowJoe snowblowers are made of is not suitable for the very cold climate we have been experiencing.”

Helpful Report

Posted 1 year ago

Dear Carmelle, We're sorry to hear about the difficulties you experienced with our product. We understand your frustration with the multiple replacements and the extra effort it took to return them. We appreciate your patience throughout this process and apologize for any inconvenience caused. Our team will take this feedback into consideration when reviewing our materials and product performance in extreme weather conditions. In the meantime, we hope you will accept our sincerest apologies. If there's anything else we can do to assist you, please don't hesitate to contact us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The person I was working with was very nice and helpful. The only problem I can see is he said I would get a refund on my belt order but so far have not seen it.”

Helpful Report

Posted 1 year ago

Dear Jody, Thank you so much for your 5-star rating of Snow Joe! We appreciate your kind words and are pleased to hear that you had a pleasant experience with our staff. We apologize that you have yet to receive a refund for your belt order and we will make sure to follow up on this promptly. Snow Joe +Sun Joe Customer Care

Posted 1 year ago

“My snowblower broke and customer services helped me to replace it without hassle.”

Helpful Report

Posted 1 year ago

Dear Patrick, Thank you for taking the time to leave us a review. We're sorry to hear that you experienced issues with the SnowJoe snowblower you received. We understand that it was frustrating to have to return the product multiple times due to various issues, and we apologize for the inconvenience this may have caused. We assure you that our products undergo rigorous testing to ensure their performance in a variety of weather conditions. However, we will take your comments into consideration as we continually strive to improve the quality of our products. We're glad to hear that our customer service team was able to help you resolve the issue and replace the snowblower without any hassle. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for choosing Snow Joe + Sun Joe, and we hope to have the opportunity to provide you with a better experience in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great experience with a company that proudly stands behind its products. Fine customer service. Unbeatable company.”

Helpful Report

Posted 1 year ago

Dear George, Thank you so much for your 5-star rating of Snow Joe, George! We are so glad to hear that you had a great experience with us and that you are proud of our products and customer service. We pride ourselves on providing unbeatable service, and we are elated that you feel the same way! If you have any further questions or concerns, please don't hesitate to contact us. We're always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“With assistance from Maria Arcilla, and Julie Rebucas they made a replacement of one of the hoses I have purchased effortless and super easy. The hoses seem to be good as long as they are not abused. But for camping they are a great alternative to the old style bulky ones thankyou both 😊”

Helpful Report

Posted 1 year ago

Dear Chris, Thank you for your feedback and for taking the time to acknowledge Maria and Julie's efforts in resolving your issue with the hose. We're glad to hear that the replacement process was effortless and super easy for you. We're happy that the hose seems to be working well for your camping needs, and we hope it continues to serve you well. If you ever need any further assistance, please don't hesitate to contact us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“My son did all the work for me since I’m not a tech person in my 80’s. He was very pleased with your agent. We both appreciate the quick response and replacement of my Snow Joe. Thank you, Maureen J.”

Helpful Report

Posted 1 year ago

Dear Maureen, Thank you so much for the 5-star rating, Maureen! We appreciate hearing that your son, who is not a tech person, was very pleased with our agent. We are thrilled to have been able to provide a quick response and replacement for your Snow Joe, and we really appreciate you for taking the time to share your experience! Thank you for choosing Snow Joe + Sun Joe and please don't hesitate to contact us if you have any further questions or concerns. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I was very satisfied with your service. The snow blower that I purchased arrived on the day that you advised that you it would.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you so much for your 5-star rating of Snow Joe! I'm glad to hear that you were satisfied with our service and that the snow blower arrived on the date that you expected. Your feedback is much appreciated! If you have any further questions or concerns, please do not hesitate to reach out to us. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Already did”

Helpful Report

Posted 1 year ago

Dear Charles, Thank you so much Charles for giving our Snow Joe 5 stars! We really appreciate your feedback and we are so glad you are satisfied! Please do not hesitate to contact us again if you have any further questions or concerns. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Chat with an agent, well done.”

Helpful Report

Posted 1 year ago

Dear John, Thank you for taking the time to leave a review and share your positive experience with our customer service team. We are glad to hear that our agent was able to assist you with your inquiry and provide you with excellent service. If you have any further questions or concerns, please don't hesitate to reach out to us. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Sadly the problem wasn't resolved. Requested an unsubscribe from emails, but still receiving them.”

Helpful Report

Posted 1 year ago

“The customer service team was amazing!”

Helpful Report

Posted 1 year ago

Dear Natalie, Thank you for taking the time to leave us a review. We're thrilled to hear that our customer service team was amazing! At Snow Joe + Sun Joe, we strive to provide the best possible service to our customers and we're glad to know that we were able to meet your expectations. If there's anything else we can do for you, please don't hesitate to reach out to us. We're always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I just called SnowJoe and asked to get my shipping address changed and "Abby" told me that she could not do that! She WOULD NOT TRANSFER ME TO A MANAGER!!!! She stated REPEATEDLY that the Supervisor will give me the same response. I DON'T CARE!!! I WANTED TO TALK TO A MANAGER/SUPERVISOR!!! i have NEVER had a company NOT LET ME TALK TO A SUPERVISOR!!! EVER!! this is unacceptable and UNBELIEVABLE!!! I have NO ISSUES with SnowJoe per se, it is FedEx who won't deliver because of weather which is BS! My street is clear and has been for 2 days. All SnowJoe needs to do is to change my deliver address, which I just got the 'prompt' when calling FedEx which SnowJoe could also get if they just called.”

Helpful Report

Posted 1 year ago

Dear valued customer, We apologize for any inconvenience you may have experienced with our customer service representative, Abby. We understand how important it is to speak with a manager or supervisor when addressing concerns or issues. We would like to assure you that we take customer feedback seriously and will use this as an opportunity to improve our customer service training. We will have a supervisor contact you in regards to this matter. Regarding your delivery address, we will do everything in our power to assist you in this matter. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your business. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I contacted Snow Joe regarding an issue I was having with my Snow Joe grass shear + trimmer. I was pleasantly surprised to receive a positive response from Snow Joe customer representative Maria Rodriguez within 3 hours of my email to Snow Joe. Best of all, Ms. Rodriguez exceeded my expectations when she quickly addressed and resolved my issue. Thanks to both Snow Joe and Ms. Rodriguez. Rick :-)”

Helpful Report

Posted 1 year ago

Dear Rick, Thank you for taking the time to write this review! We're glad to hear that our customer representative Maria Rodriguez was able to quickly address and resolve the issue you were having with your Snow Joe grass shear + trimmer. We strive to provide excellent customer service, and we're happy to know that Ms. Rodriguez exceeded your expectations. Please don't hesitate to contact us if you have any further questions or concerns in the future. We appreciate your business and look forward to serving you again. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The Snow Joe support team (Fe Herediano) is first class. After a starting problem with my cordless snow blower, he was quick to give me possible solutions. When these didn't work, he worked with the warranty department to quickly get me a replacement blower. The entire process took less than 3 business days and was like working with a friend or family. Snow Joe was courteous and wanted to do what was right to keep me a satisfied and happy customer. This is the way quality businesses should be. Snow Joe has a customer for life.”

Helpful Report

Posted 1 year ago

Dear Norman, Thank you for taking the time to share your positive experience with our Snow Joe support team, specifically Fe Herediano. We are thrilled to hear that he was able to assist you with your cordless snow blower and provide you with excellent customer service. At Snow Joe, we strive to provide top-notch service and products, and we are delighted to hear that we exceeded your expectations. We are committed to ensuring our customers' satisfaction and are thrilled that you have decided to be a customer for life. Thank you for choosing Snow Joe and for sharing your feedback with us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The technician was very courteous, but didn't know much about my problem. I was trying to replace a wheel assembly but the two plastic inserts that needed to be pressed into the plastic wheel, seemingly could not be pressed into the wheel. In desperation, I finally put a small booklet onto the insert and pressed by hand as hard as I could and successfully pressed the insert into the wheel. I could have been told this, but the technician did not have this experience, to tell me to do it.”

Helpful Report

Posted 1 year ago

Dear Ken, Thank you for sharing your experience with us. We are sorry to hear that our technician was not able to provide the assistance you needed. We would like to assure you that we take your feedback seriously and will use it to improve our training process so that our technicians are better equipped to handle situations like yours in the future. We are glad to hear that you were able to successfully replace the wheel assembly on your own. If you encounter any further issues or have any questions in the future, please do not hesitate to reach out to us. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The customer rep answered my question”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to leave a review. We're happy to hear that our customer service representative was able to answer your question. At Snow Joe + Sun Joe, we pride ourselves on providing top-notch customer service to ensure that our customers have the best possible experience with our products. If you have any further questions or concerns, please don't hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Was surprised the unit cracked where the battery connection was, but this was the unit that the wife LOVES because she does the pool with this one because its light, and powerful with no cord to worry it would get into the pool. when i went to charge the battery the housing cracked so the battery does not stay connected. spoke to your CS person, BEST SERVICE EVER AND GOT A REPLACEMENT ...... Sunjoe - you got my business......”

Helpful Report

Posted 1 year ago

Dear Vinny, Thank you for taking the time to leave a review and share your experience with our customer service team. We are sorry to hear that your unit cracked, but we are thrilled that our customer service representative was able to assist you with a replacement. At Sun Joe, we always strive to provide the best possible customer experience, and we're glad that we were able to meet your expectations. Thank you for choosing Sun Joe for your outdoor power equipment needs. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent customer service. Addressed my issues. The service agent was polite and friendly.”

Helpful Report

Posted 1 year ago

Dear Joseph, Thank you for taking the time to share your positive experience with our customer service team. We are thrilled to hear that our agent was able to address your concerns and provide excellent service. We take pride in providing our customers with polite and friendly service, and we're glad to see it paid off for you. Please don't hesitate to reach out if you have any further questions or concerns. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“We love all of the products we have purchased from you. The agent I communicated about the defective Solar Lights was so helpful and provided me with everything I needed to send the defective ones back. First-class products and services from beginning to end! Joseph Glymph”

Helpful Report

Posted 1 year ago

Dear Joseph, Thank you for taking the time to share your positive experience with us. We are delighted to hear that you love all the products you have purchased from Snow Joe + Sun Joe and that our customer service agent was helpful in addressing the issue with the defective solar lights. We take pride in providing first-class products and services to our customers, and it is wonderful to know that we have met your expectations from beginning to end. Thank you for choosing Snow Joe + Sun Joe, and please do not hesitate to reach out to us if you need any further assistance in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews