Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

“Sunjoe made a mistake when selling me and item but made good for that error.”

Posted 1 year ago

Dear Cory, Thank you for taking the time to leave a review and sharing your experience with us. We're sorry to hear that there was an error in the item you received, but we're glad to know that we were able to make it right for you. At Sun Joe, we take pride in providing top-quality products and excellent customer service. We appreciate your patience and understanding as we worked to resolve the issue for you. If you have any further concerns or questions, please don't hesitate to reach out to us. We're always here to help. Thank you again for your feedback, and we hope to have the opportunity to serve you again in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I'm trying to be nice here so I'm giving them two stars. The product we did receive works and we haven't had any issues with it yet. However...when we placed our order it was June 2nd, and the email they send when they receive an order states the following: "We've received the order you placed on SnowJoe.com. Your items should be at your door within 5-8 business days. Your order summary is below. Be sure to print this email or write down your order number *******. Shipping confirmation coming soon!" The first time I called about the order was June 9th. The person I spoke to said the order hadn't shipped yet due to delays. I called again on the 15th and was told that part of the order was ready to ship (I ordered two items) but that the other was still delayed. I called on the 20th when we received the first part of the order, because I wanted to check on the status of the other item. I was told it would be shipped soon. Today (7/2, a full month later) I called and they seemed to have no idea that I hadn't received the second half of my order. They claimed it shipped out but we never received the item. The person on the phone stated they'd have the order re-sent through the system, and that I'd receive an email shipping confirmation when it shipped (I was told this about the other part of the order as well, and never received such an email before it just showed up one day). My thoughts are that while shipping delays are to be expected at the moment due to chip shortages, there was an extreme lack of communication on Snow Joe's part about the delays and about shipping. The initial email included a quote on time which was WAY off, which I'm hoping they've now learned is a bad idea to put in an email when you can't promise it. If you notice, I had to initiate all communication about this order - the website and email communications never indicated a delay and I never received shipping notices. We still haven't received the second half of our order...I'll hopefully be able to give them some stars back when it shows up. I know they're a new company and they're trying but they need to step it up. I feel bad for the people who have to take phone calls for these guys at this point.”

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Posted 3 years ago

“received my model SJ627E snow blower and only got to use it only once. My driveway is fairly long and snow was fairly mid way between light and kind of heavy, so I had to take it slow. But I was happy with the outcome. Thanks so much.”

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Posted 3 years ago

Thanks for the feedback! If you have any other questions or need help in the future, please reaching out us at help@snowjoe.com.

Posted 3 years ago

“Bought the SJ627E MODEL IN 2020 works as advertised no complaints. The only drawback is your crucial replacement parts belts and plastic pulleys have been OUT OF STOCK SINCE DECEMBER how do you run a snowblower company without these parts in beginning of winter & have no idea when they will be in SOLUTION get rid of your inventory manager he's not doing his job anyway”

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Posted 3 years ago

Thanks for the feedback. We will look into the parts issue on the website. We also sent you a private reply regarding the parts. If you need anything else, please shoot us an email at help@snowjoe.com.

Posted 3 years ago

“Purchased snow joe last year. used once. this year unable to get it running . it will start up and then stop right away. Had someone look at it and your complaints. most were about a $30 switch that needed replacement. that is not the fix. the inside auger must have a flat spot so everytime it starts it shuts off as soon as it hits it. trying to get someone on the phone to get help is like mission impossible and yes the gentleman helping me had such a heavy accent I could not understand one thing he was trying to tell me. then although I verified my credit card , they wanted information from another bank card????? my email and date of birth that I refused to give them. No resolve, still stuck with this machine! Definately do not do business with this company!!!! Poor quality product and no after market service at all.”

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Posted 3 years ago

Hello Darlene. Thanks for letting us know. Our phone/email support team is based in the US and we wouldn't ask for credit card information. Perhaps you purchased an extended warranty through another company and called them directly? In any event, if you still need assistance, please give us a call at (866) SNOW-JOE so we can assist you with troubleshooting the unit.

Posted 3 years ago

“I am 65 tears old and purchased the snowblower. I absolutely love it it is easy for me to handle and plowe very well thru our Wisconsin snows”

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Posted 3 years ago

Thanks for the feedback, Becky. Glad you are enjoying it. If you need any help or have questions in the future, please feel free to reach out to us at help@snowjoe.com.

Posted 3 years ago

“Got a Snow Joe Pole saw as a gift end of 2015 with extended warranty, which I Mailed in. Used it very little until 2018 when we bought a house. Noticed the spring on trigger kept popping loose, finally I lost it while using. Sent a email into Snow Joe, never got a response. Been busy working and working on home. So during this time frame I kept getting emails for adds to buy, so I sent in my complaint about the excessive emails and then the trigger spring. I was told to register on line & snow joe would send me a new saw!So, I was unable to reg. on line since it was over 2 yrs. Again I respond to customer service Bria and James with photos of serial # warranty # and pole trigger. Explained I I wanted was a spring. No response since. POOR Customer service. Wasted $ on warranty, have pole saw with maybe 10 hrs use, cant use correctly now.”

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Posted 3 years ago

Hello Andrew. Sorry to hear about the issue. It looks like out last communication to you was on December 20th and we never heard anything back from your side. I will go ahead and send you an email from our side so we can get this taken care of for you. Look forward to hearing back from you soon.

Posted 3 years ago

“I purchased a Snow Joe snow thrower from QVC in 2018. It worked great, removed snow as promised. This year I pulled the snow thrower out to charge the battery in preparation for winter weather and noticed one of the charging prongs had fallen out of the base. I know the company offers a long warranty on their products so I called, on a Sunday morning, and actually spoke to a human who speaks English. Surprise! On a Sunday! The person took my information and registered my product as I had failed to do so when I purchased it. My FREE replacement charging base is on its way. Fifteen minutes and that was it. No questions, no hassles. How refreshing. If I have any issues after receiving the charging base, I will update this review. For now, I give this company and my snow thrower 10 stars! Thanks, Snow Joe!!”

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Posted 3 years ago

Thanks for the feedback! I see that your item was delivered and you should be all set. If you have any issues or need any additional help, please let us know.

Posted 3 years ago

“we just had over 12 inches of snow in Dupontpa it took the snow right off my deck in no time and steps . even the walk way /it really does the job”

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Posted 3 years ago

Glad to hear it! Let us know if you need anything else!

Posted 3 years ago

“I bought the Snow Joe 11” in winter 2019 from QVC. . But we had no snow. This year 2020 got to try it for the first time. I’m 5’6”. The handle is too short it more for 5’ person. It harder than my shovel in 9” of snow. I works but would be better with a longer handle. And it don’t work in the grass areas as well made more for drive ways and sidewalks.”

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Posted 3 years ago

Thanks for the feedback. The secondary handle is adjustable to conform to your needs/height. Snow Blowers and Power Shovels are also designed for hard services only and shouldn't be used on lawns to avoid damage to grass. If you are still having issues with it, please give us a call at (866) SNOW-JOE.

Posted 3 years ago

“Not such a great experience with the product, but excellent customer service experience. Last year my wife bought me a cordless snowblower for my birthday in late February. It worked great the rest of the winter, but when I pulled it out this year it wouldn't start - good battery, dead blower. Not so great. So I called the customer service number. They took my info and promised to send me an email with directions to ship it back and get a new one under warranty. A few days passed and I hadn't received an email so I called again. They corrected the problem by emailing me immediately and shipping a new blower without having to wait. Gave me a prepaid label to ship the old one back. Very pleased with their response - now waiting for a few inches snow to see how the new blower works for me.”

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Posted 3 years ago

Glad to hear we were able to get this resolved for you, Dennis. If you need anything else, please don't hesitate to reach out to us at help@snowjoe.com.

Posted 3 years ago

“I ordered a blower and waited for it to arrive. After several days, it hasn't arrived. I called them and they said they are out of the blower that I ordered but they would upgrade to the next higher blower and would ship it out the same day with a tracking number. They have not sent the tracking number so I called them again. They say they are out of the upgrade too. I told them to cancel my order. They need to have a website that automatically updates when one is sold. Never again!!!!”

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Posted 3 years ago

“snow joe 2 stage snow blower..1st snowblower i ever owned..crapped out after 3 uses..snowjoe sent me another one..crapped out after 4 uses..i have warranty until 2022..after telling me they would refund my over $700 purchase price minus $8 for handling and they would deduct the UPS cost to return from my refund they (i have the email from snow joe) now say they will not refund my money and want to send me yet another snowblower,,,enough is enough...there is an obvious flaw with this unit and i am tired of wasting time on it...too damn unreliable..i certainly do not want to end up shoveling AGAIN when the new blower craps out...DO NOT BUY FROM THIS COMPANY!!!”

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Posted 4 years ago

“I am surprised this company is still in business. They scam people. They don’t ship your product unless you put in a dispute with your credit or debit card company. They have zero customer service. All they do is send you automated responded answers when you contact customer service. Since they were never sending me the power washer that I bought, I requested a refund. They never even responded to my refund request. If you call them, they just have a recording that they don’t take any calls. And worst part, they send you an email saying that your item has shipped but it is not shipped. The tracking info says that the item is still with the supplier. But in your Sun Joe account it states that the order is completed and it was delivered. So, unless you dispute the charge, they NEVER ship the item. After you dispute the item, they send to you the item eventually and they force the item on you since the refund request is ignored. I ended with two power washers thanks to the fact that they took forever to ship it after I disputed the charge. The power washer I received is poor quality. It leaks. My husband had bought two snow blowers in the past from this company and they were also poor quality and doesn’t work well. This company has been blacklisted in our family. We will NEVER buy ANY sun joe products either directly on their site or through Amazon. I wish I had looked up reviews before I order from this company. This is the WORST company I haver bought from.”

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Posted 4 years ago

“Worked when it was new but when I went to use it the next year it ran for about 15 minutes in the very hot day and then quit and smelled hot! Then it wouldn't run at all. I'm older and dont have the time to waste trying to get something to run. Would not buy another snowjoe product because they dont hold up. It wasn't abused and was stored in a dry place when not in use. So dissapointing. .”

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Posted 4 years ago

“I bought a Sun Joe electric lawn mower MJ401E last May 2019 to replace a manual push mower I had been using in the past ten years to maintain my lawn. I used it for a few months in the Fall last year and then in the Spring earlier this year up until 3 weeks ago, one of the springs broke. I looked at the stores near me and no one has this replacement part in stock. It is the same story online, I only found Target.com that supposedly sells this part but unfortunately also out of stock. I called the Sun Joe customer service but only got several assigned ticket number for my inquiry then finally got e representative telling me that Sun Joe will send the part as part of the warranty and I will receive a confirmation with in 48 hours. A week passed and I called the customer service and got the same response that my request will be moved in front of the line to expedite my request. So far I have not received any confirmation regarding when my replacement part will be sent. I had to go back to using my manual push mower to avoid getting a citation for high grass in my area. I wish I had known in the beginning that Sun Joe's customer service is this slow, that would have been a factor not to purchase their product if I can't even get a part that is supposedly under warranty. No, I do not recommend purchasing any product from Sun Joe. Please Sun Joe, just send the part instead of saying/sending patronizing words/emails to get rid of my request. And stop blaming the pandemic for your poor customer service.”

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Posted 4 years ago

“-5 STARs. DO NOT BUY from them. My products were returned and they received in January. Now it is August and still no refund. Called 4-5 times and sent so any emails. Every time they promise to send refund in same week. Horrible company and products.”

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Posted 4 years ago

“I wished I had known that their customer service is slow to respond to get a replacement part sent to me before purchasing their electric lawn mower last year to replace my manual push mower that I had been using for the past 10 years. (They blame Covid-19 for the delay). One of the springs broke off after six months/2 seasons of regular use and I was promised twice now by their customer representatives that the broken spring will be replaced and "will receive an order confirmation within 48 hours". It has been a week now since my last email with Sun Joe and still waiting for an order confirmation that the part will be sent. I will have to go back to using the manual push mower this weekend to avoid getting a citation for high grass. So disappointed with Sun Joe and no, I do not recommend buying their products.”

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Posted 4 years ago

“Plan on working on the pressure washer right out of the box. Don’t waste your money!”

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Posted 4 years ago

“Need replacement parts for their PowerJoe Sprayer. After DOZENS of attempts and multiple emails, ZERO reply AND IT'S BEEN 6 WEEKS! Covid or no covid, 6 WEEKS!!! They are either out of business (no surprise) or Customer Service is not on their radar. Either way, AVOID THESE GUYS. I Should have read more reviews before. My bad!”

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Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews