Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

“customer service was easy to work with and was a big help”

Posted 1 year ago

Dear Barbara, Thank you for reaching out to us and sharing your positive experience with our customer service team. We are thrilled to hear that your interaction with us was smooth and that we were able to assist you effectively. At Snow Joe + Sun Joe, providing excellent service and support to our customers is always our top priority. We are delighted that we could be of help and make your experience a pleasant one. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out to us. We are here to ensure that you have a great experience with our products and services. Once again, thank you for your kind words and for choosing Snow Joe + Sun Joe. We truly appreciate your support. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I had an issue with my second electric cultivator/tiller, model TJ600E. Last year, my first tiller was replaced under warranty after one use. This summer, the replacement tiller stopped working after one use. I'll be interested to see how next year goes with the third tiller. It is hard not to be skeptical about the reliability of this product. However, in each case, customer service was prompt and responsive to my needs and quickly issued instructions and free return shipping label to receive a replacement tiller. The company certainly stands behind its warranty.”

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Posted 1 year ago

Dear Wayne, Thank you for taking the time to share your experience with us regarding your electric cultivator-tiller. We sincerely apologize for the inconvenience you've faced with the tiller's reliability, and we understand your concern about the product's performance. It's disheartening to hear that you encountered issues with those tillers. Please rest assured that we take product quality and customer satisfaction very seriously, and we have already shared your feedback with our product development team. Our goal is to continually improve our products based on valuable feedback from customers like you. We're pleased to hear that our customer service team was prompt and responsive in addressing your concerns and providing replacements under warranty. We are committed to standing behind our warranty and ensuring that our customers have a positive experience when dealing with any product issues. We sincerely hope that the new tiller provides reliable and satisfactory performance. We have taken note of your situation, and if any issues arise with the replacement tiller, please don't hesitate to reach out to our customer service team immediately. Once again, we apologize for any inconvenience these issues have caused, and we truly appreciate your understanding and patience. If you have any further questions or concerns, or if there's anything else we can do to improve your experience, please feel free to let us know. Thank you for choosing Snow Joe + Sun Joe, and we look forward to providing you with excellent service and reliable products in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Received my pressure washer and discovered a pinhole in the hose on its first use. Called and was treated with understanding and compassion. Mailed a new hose and I have used it and it is perfect.”

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Posted 1 year ago

Dear Mandy, Thank you for sharing your feedback with us. We apologize for the issue you encountered with the hose on your pressure washer, but we're glad to hear that our customer service team was able to assist you promptly and provide a solution. Ensuring customer satisfaction is our priority, and we appreciate your understanding and compassion during the process. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We are here to help. Thank you for choosing Snow Joe + Sun Joe. We appreciate your support and look forward to serving you again. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I did not receive my warranty items because my directions were not followed. I spoke with customer service and she said because I already sent the items back the warranty parts would be sent right out. I have not received them, nor Have I received a tracking number to find out if there is a problem with delivery.”

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Posted 1 year ago

Dear Linda, Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience caused by the delay in receiving your warranty items. We understand how important it is to have your issue promptly addressed and resolved. We regret that there was a miscommunication that resulted in the delay in sending out your warranty parts. Our customer service representative should have followed the necessary steps to ensure your warranty items were shipped without any delay. Rest assured, we have taken immediate action to rectify the situation. Our team has released the warranty replacement and it should be shipped out within 3 to 5 business days. We deeply value our customers' satisfaction and trust, and we are committed to providing top-notch service. We apologize for any frustration this may have caused you. If there are any further concerns or if you have not received your warranty items within the next few days, please do not hesitate to contact us directly. We will prioritize your case and ensure that it is resolved to your satisfaction. Once again, we apologize for the inconvenience and assure you that we are working diligently to make things right. Thank you for your patience and understanding. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I had an issue with a new garden hose, and the customer service rep took care of getting a replacement shipped out to me very quickly. Very happy with the service,”

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Posted 1 year ago

Dear Dianne, Thank you for sharing your positive feedback with us. We're glad to hear that our customer service representative was able to assist you promptly and resolve the issue with your garden hose. At Snow Joe + Sun Joe, we strive to provide excellent customer service and ensure that our customers are satisfied with their experience. It's great to know that you are happy with the service you received. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We are here to help. Thank you for choosing Snow Joe + Sun Joe. We appreciate your support and look forward to serving you again. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I ran a Customer Support group years ago, and when I hired people I told them I cou;d teach them the technical as[ects, but could not teach them to care. If they didn't care about the customer, this was the wrong field for the. I am happy to say, that Romel is someone I would have hired in a flash. Professional, competent, pleasant and "let's get the job done" attitude. Thank you for all the help.”

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Posted 1 year ago

Dear Gary, Thank you for your kind words and for sharing your experience with us. We greatly appreciate your feedback and are thrilled to hear that Romel provided you with exceptional customer service. At Snow Joe + Sun Joe, we believe that caring for our customers is of utmost importance. We strive to hire team members who not only possess technical knowledge but also genuinely care about our customers' needs. We're glad to hear that Romel demonstrated professionalism, competence, and a positive attitude in assisting you. We will be sure to pass along your appreciation to Romel and acknowledge his dedication to providing outstanding support. It's feedback like yours that motivates us to continue delivering excellent service to all our customers. If you have any further questions or require any additional assistance, please feel free to reach out. We are always here to help you. Thank you again for your kind words and for choosing Snow Joe + Sun Joe. We look forward to serving you in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I recently purchased a Sun Joe 2080 pressure washer and shortly after putting it together and connecting it to the water hose, the o-ring/gasket inside the hose attached to the wand, started leaking badly. I disconnected the hose and found that the gasket was broken apart. I called the company to get a replacement however, they stated that it was a common problem and they will be sending out a replacement piece or I could buy the gasket myself if I didn't want to wait. If it's a common problem, then why don't you have extra gaskets or send an extra one in the package? It's causing an inconvenience to have to wait for such a small piece or to have to spend time trying to find the part to fix YOUR machine.”

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Posted 1 year ago

Dear Michael, Thank you for bringing this matter to our attention, and we apologize for the inconvenience you experienced with the O-ring on your pressure washer. Your feedback is important to us, and we appreciate your candid remarks about your recent purchase. We're truly sorry that you encountered this issue, and we understand your frustration with having to wait for the replacement part or find it elsewhere. We strive to provide reliable and hassle-free products to our customers, and it's disappointing to hear that this particular component has caused problems for some users. Rest assured that we take customer feedback seriously, and we will address this matter with our product team to see how we can improve the packaging and the availability of spare parts in the future. Your comments will help us make the necessary adjustments to prevent similar inconveniences for our valued customers moving forward. Once again, we apologize for the inconvenience you experienced, and we thank you for bringing this to our attention. If you have any further questions or concerns, or if there's anything else we can do to assist you, please don't hesitate to reach out to us. We appreciate your understanding and patience, and we remain committed to providing top-notch service to our customers. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Marvin is my contractor he does a great job i am very please.”

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Posted 1 year ago

Dear Valued Customer, Thank you for reaching out to us and sharing your positive feedback about Marvin. We're thrilled to hear that you are pleased with the service provided by him. At Snow Joe + Sun Joe Customer Care, we take great pride in having a dedicated and capable team, and Marvin is a valuable member of that team. Our goal is to ensure that our customers have a seamless and satisfactory experience with our products and services, and it's wonderful to know that he has met your expectations. If you have any more questions or need any further assistance, please don't hesitate to reach out. We are always here to help and ensure that you have a great experience with our products. Once again, thank you for your kind words and for choosing Snow Joe + Sun Joe. We appreciate your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Representative did a great job!”

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Posted 1 year ago

Dear Valued Customer, Thank you for reaching out to us, and we are delighted to hear that our representative did a great job assisting you! Providing excellent service to our valued customers is our top priority, and we are thrilled that we could meet your expectations. At Snow Joe + Sun Joe Customer Care, we strive to ensure that every interaction with our customers is efficient, helpful, and satisfactory. Your feedback is greatly appreciated, as it motivates us to continue delivering top-notch service. If you have any further questions or need assistance in the future, please don't hesitate to contact us. We are here to help and ensure that you have the best experience with our products and services. Once again, thank you for choosing Snow Joe + Sun Joe. We truly value your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“There was a problem with a sprinkler I had purchased, I was thinking I would have to return it to Amazon and then order another. I decided to call Snow Joe first thinking there might be an easy fix. Much to my surprise, the guy I spoke with said they would send another one to me. I did not have to return the defective one and wait for it to be received before another one was sent out. That is what I call world-class customer service. Someone could have a fantastic product but poor customer service and I would cease to do business with them. When someone has a great product and great customer service they have earned my future business plus I tell all my friends and post it on social media. Kudos to your customer service team!”

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Posted 1 year ago

Dear Daphne, Thank you so much for taking the time to share your positive experience with our customer service team at Snow Joe + Sun Joe. We're thrilled to hear that we were able to provide you with world-class customer service and resolve the issue with your purchased sprinkler in a hassle-free manner. At Snow Joe + Sun Joe, we take great pride in delivering not only high-quality products but also exceptional customer service. We understand how important it is to have a seamless and pleasant experience when dealing with any concerns or issues with our products. Your kind words and recognition of our efforts mean a lot to us. We greatly value customers like you, and your satisfaction is our ultimate goal. Your willingness to share your positive experience with your friends and on social media is deeply appreciated and means a lot to us. Word of mouth is a powerful way for others to discover the quality and dedication we put into both our products and customer care. If you ever have any questions, need assistance, or want to explore more of our products in the future, please don't hesitate to reach out. We're here to help and ensure you have a delightful experience with Snow Joe + Sun Joe. We are truly grateful for your continued support and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The agent that helped me was very polite, kind and helpful.”

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Posted 1 year ago

Dear Lori, Thank you for taking the time to share your experience with us. We are thrilled to hear that our customer service agent provided you with polite, kind, and helpful assistance. At Snow Joe + Sun Joe, we prioritize providing top-notch customer service to all our valued customers, and we are delighted that our agent was able to meet your expectations. Your satisfaction is of utmost importance to us, and we always strive to ensure that every interaction with our team is positive and helpful. If you have any further questions or need assistance with anything else, please do not hesitate to reach out to us. We are here to help and ensure that you have a seamless and pleasant experience with our products. Once again, thank you for choosing Snow Joe + Sun Joe. We truly value your business, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Customer service was friendly and efficient. Explained everything necessary about my issue with the garden hose I purchased. My warranty was processed and my new hose arrived a few days later. Great job!!”

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Posted 1 year ago

Dear John, Thank you for reaching out to us and sharing your positive experience with our customer service team. We are delighted to hear that you found our representatives to be friendly and efficient in addressing your issue with the garden hose you purchased. At Snow Joe + Sun Joe, we take pride in providing excellent customer service and ensuring that our customers are satisfied with their purchases. We are glad that we were able to assist you in processing your warranty claim and promptly sending you a replacement hose. If you have any further questions or need any assistance in the future, please don't hesitate to contact us. We are here to help and ensure your satisfaction. Thank you for choosing Snow Joe + Sun Joe. We appreciate your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Fantastic company to work with. I had an issue with my Sun Joe hose that I purchased online. After 2 weeks, the hose sprung a leak. I was a little disappointed but I knew there was a 2 year warranty on the hose. After less than a week of sending my request, I received my hose replacement.”

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Posted 1 year ago

Dear Valued Customer, Thank you for your kind words and for sharing your positive experience with us. We are thrilled to hear that you had a fantastic experience with Snow Joe + Sun Joe. We understand how important it is for our customers to have reliable products, and we strive to provide excellent customer service. We are glad that we were able to assist you with the warranty claim for your garden hose and promptly send you a replacement. At Snow Joe + Sun Joe, we value your satisfaction and aim to resolve any issues efficiently. If you have any further questions or need any assistance in the future, please feel free to reach out to us. We are here to help. Thank you once again for choosing Snow Joe + Sun Joe. We appreciate your business and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Prompt action”

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Posted 1 year ago

Dear Kanishka, Thank you for reaching out to Snow Joe + Sun Joe Customer Care. We are pleased to hear that you received prompt action from our team. Ensuring timely and efficient service is important to us, and we appreciate your feedback. We strive to address customer inquiries and concerns as quickly as possible to provide a positive experience. If you have any further questions or need any additional assistance, please don't hesitate to contact us. We are always here to help. Thank you for choosing Snow Joe + Sun Joe. We value your satisfaction and appreciate your business. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent response and complete remedy of concern”

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Posted 1 year ago

Dear Valued Customer, Thank you for contacting Snow Joe + Sun Joe Customer Care. We are delighted to hear that you had an excellent experience with our customer support team and that your concern was completely resolved. Providing timely and effective solutions to our customers is our top priority, and we are glad to know that we met your expectations. We appreciate your feedback and are grateful for your kind words. If you have any further questions or need any additional assistance, please feel free to reach out to us. We are always here to help. Thank you for choosing Snow Joe + Sun Joe. We value your business and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“They were very helpful, resolved my issue on the first communication”

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Posted 1 year ago

Dear Jeff, Thank you for reaching out to us and sharing your positive experience with our customer support team. We are glad to hear that they were able to assist you effectively and resolve your issue in the first communication. We strive to provide prompt and efficient customer service to ensure that our customers' needs are met. We are delighted to know that our team was able to meet your expectations and provide you with the assistance you needed. If you have any further questions or require any additional support, please don't hesitate to reach out to us. We are here to help and ensure your satisfaction with our products and services. Thank you once again for your feedback, and we appreciate your business. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“my hose sprung a leak used the on-line chat within 5 minutes a new hose is on the way. Clement was very helpful.”

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Posted 1 year ago

Dear Valued Customer, Thank you for contacting us regarding the issue with your hose. We apologize for the inconvenience caused by the leak, but we're pleased to hear that Clement from our customer support team was able to assist you promptly through our online chat. We take pride in providing excellent customer service and addressing issues efficiently. We understand the importance of having a functional hose for your needs, and we're glad that Clement was able to help resolve the situation. We have already processed a replacement hose for you, and it will be on its way shortly. We appreciate your patience and understanding throughout this process. Thank you for choosing Snow Joe + Sun Joe. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“My hose broke and the agent was kind enough to help.”

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Posted 1 year ago

Dear Donna, Thank you for reaching out to us. We're sorry to hear that your hose broke, but we're glad that our agent was able to assist you in resolving the issue. Providing helpful and timely support is one of our top priorities, and we're pleased to know that you had a positive experience with our customer care team. If you have any further questions or need any additional assistance, please don't hesitate to let us know. We're here to help and ensure that you have a satisfactory experience with our products. Thank you for choosing Snow Joe + Sun Joe. We appreciate your business and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Although I had been contacting you for over 1-1/2 years, my final interaction was wonderful. Qwyn was attentive and thorough.”

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Posted 1 year ago

Dear Valued Customer, Thank you for your feedback. We apologize for any inconvenience you may have experienced during your previous interactions. We're glad to hear that your final interaction with Qwyn was wonderful and that they provided you with attentive and thorough assistance. At Snow Joe + Sun Joe, we strive to provide excellent customer service and ensure that all our customers have a positive experience. We appreciate your patience and understanding throughout your interactions with us. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure your satisfaction with our products and services. Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I haven’t tried product yet.”

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Posted 1 year ago

Dear David, Thank you for reaching out to us. We understand that you haven't had the chance to try our product yet. If you have any questions or need assistance with using the product or any other concerns, please don't hesitate to reach out to us. Our team is here to provide support and ensure that you have a positive experience with our products. We value your feedback, and we're committed to providing excellent customer service. If there's anything we can do to assist you or address any questions you may have, please feel free to contact us. Thank you for choosing Snow Joe + Sun Joe, and we hope you have a great experience with our product when you get the opportunity to try it. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews