Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

“Last representative good, but he was third time I had to contact company.”

Posted 1 year ago

Dear David, We truly appreciate your feedback, and we apologize for any inconvenience you experienced with our previous interactions. We understand your frustration, and we're sorry it took multiple attempts to resolve your issue. Our aim is to provide efficient and effective support right from the first contact. We acknowledge that there's room for improvement in this aspect, and we're working diligently to ensure that future interactions are more streamlined. Your insights are vital to us, and we value your business. If you have any more questions or require further assistance in the future, please don't hesitate to reach out. We're here to help and ensure a smoother experience. Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you better in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Alexander the service rep was exceptionally helpful and handled the problem to my total satisfaction. He deserves a raise or promotion for his dedication”

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Posted 1 year ago

Dear Ganesh, We're truly grateful for your kind words and appreciate your recognition of Alexander's outstanding service. Providing exemplary support to our customers is of utmost importance to us, and we're glad that Alexander was able to address your concerns to your complete satisfaction. Rest assured, your commendation will be shared with our team, and we will make sure to acknowledge Alexander for his dedication. We believe that customer feedback is invaluable, and it encourages us to continually improve our service. If you ever need further assistance or have more questions, please don't hesitate to get in touch. We're here to help. Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you again. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The Customer service department was very helpful in resolving my issues”

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Posted 1 year ago

Dear Sal, Thank you for sharing your positive feedback with us. We're delighted to hear that our Customer Service team was able to assist you effectively in resolving your concerns. Customer satisfaction is a top priority for us, and we're committed to providing excellent support to our valued customers. If you ever have more questions or need further assistance, please don't hesitate to reach out. We're here to help. Your support is greatly appreciated, and we look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent company. Their customer service is superb! Been very happy with their products.”

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Posted 1 year ago

Dear Valued Customer, Thank you so much for your kind words and for sharing your positive experience with Snow Joe + Sun Joe. We're thrilled to hear that you're happy with both our products and our customer service. Customer satisfaction is at the heart of everything we do, and we're committed to providing you with quality products and excellent support. If you ever need further assistance or have more feedback to share, please don't hesitate to reach out. Your support is greatly appreciated, and we look forward to continuing to serve you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I was not happy that the replacement for the wand had not arrived. There had been no communication either. The agent went above and beyond to help me and resolve my situation.”

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Posted 1 year ago

Dear Valued Customer, We sincerely apologize for any inconvenience you experienced with the delay in receiving the replacement for the wand. Customer satisfaction is paramount to us, and we strive to ensure that your concerns are addressed promptly. We appreciate your understanding and want to thank you for sharing your feedback. Rest assured, we are consistently working on improving our communication and service to offer you an even better experience in the future. If you have any more questions or need further assistance, please feel free to reach out to us. We're here to help and ensure that your needs are met to your satisfaction. Thank you for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Customer Service Associate was very helpful handling my unit under warranty. I sent the documentation he requested and a photo of the machine. He verified and processed a replacement unit while we were on the phone. He sent a return label via email, and I shipped damaged unit back. The new unit arrived within a few days. It is nice to do business with a company that stands behind their product and honors their warranty.”

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Posted 1 year ago

Dear Matthew, Thank you for sharing your experience with us! We are delighted to hear that our Customer Service team was able to assist you effectively and efficiently in handling your unit under warranty. Our commitment to standing behind our products and honoring our warranties is something we take great pride in. If you ever have more questions or require further assistance in the future, please do not hesitate to reach out to us. We're here to ensure you have a great experience with our products. Thank you for choosing Snow Joe + Sun Joe, and we value your trust in our brand. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I spoke with Marie and she was very helpful in guiding me through the exchange process of my damaged wood splitter. She was very nice and thorough!”

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Posted 1 year ago

Dear Edward, Thank you for your feedback! We're pleased to hear that Marie provided you with helpful guidance and assistance throughout the exchange process for your damaged wood splitter. We take pride in having knowledgeable and supportive representatives like Marie on our team. If you ever need further assistance or have questions about any of our products, please don't hesitate to reach out. We're here to help ensure you have the best experience with our products and services. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your trust in our brand. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“very helpful and courteous”

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Posted 1 year ago

Dear Jim, We appreciate your kind words and are delighted to hear that you found our support team both helpful and courteous. Providing excellent customer service is our top priority, and we're here to assist you with any questions or issues you might have. Your satisfaction is important to us, and we're grateful for your support. If you ever need further assistance or have more questions about our products, please don't hesitate to reach out. We're always here to help. Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great company stands by their warranty”

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Posted 1 year ago

Dear Vytas, Thank you for your positive feedback! We're delighted to hear that you had a great experience with our company and that you found our warranty service to be reliable. Ensuring our customers receive top-notch support and that our products live up to their expectations is of the utmost importance to us. Your satisfaction and trust mean a lot, and we're here to assist you with any future needs you might have. If you ever have questions or require further assistance, please don't hesitate to get in touch. We're always here to help. Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Charito was very helpful in addressing my problem with my Sun Joe electric mower”

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Posted 1 year ago

Dear Valued Customer, We are delighted to hear that Charito was able to assist you effectively with your Sun Joe electric mower issue. Our team is committed to providing excellent support, and we're pleased that you had a positive experience. If you ever encounter any more questions or need assistance with any of our products in the future, please feel free to reach out to us. We're here to help. Thank you for being a valued part of the Snow Joe + Sun Joe family. We look forward to serving you again whenever you need us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Left the same review (just below) on the BBB website I am impressed with the great service and professionalism demonstrated by SnowJoe's Support team. Well done to all. (descending order from most recent chat): Shyra Aleta Joanna Manila Edwin Gamolo Julie Rebucas Beverly Duran Dennis Clarin Clement Rosello Maria Rodriguez Kind regards, Adrian V.”

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Posted 1 year ago

Dear Adrian, Thank you very much for taking the time to share your positive experience with our Snow Joe + Sun Joe Support team. We're delighted to hear that you were impressed with the level of service and professionalism you received. At Snow Joe + Sun Joe, we're committed to delivering top-notch support to our valued customers, and your feedback serves as a great motivator for our team to continue providing excellent service. Should you have any more questions or need assistance in the future, please feel free to reach out. We're here to help, and your satisfaction is our priority. Once again, thank you for choosing Snow Joe + Sun Joe for your outdoor equipment needs. We look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great customer service Had warranty and were happy to the correct thing will be buying more articles from your company Thanks”

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Posted 1 year ago

Dear George, Thank you so much for your kind words and for choosing Snow Joe + Sun Joe for your outdoor equipment needs! We're delighted to hear about your positive experience with our customer service team and that we were able to address your warranty concerns promptly. Your satisfaction is our top priority, and we look forward to providing you with more reliable and high-quality products in the future. If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to help. Once again, thank you for your trust and support. We appreciate your business and are here to serve you whenever you need us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I am very pleased how patient and helpful Marie was finding two SUNJOE AIR COMPRESSORS with a battery in a hard-shell storage case like mine I purchased 4 months ago from local Tractor Supply. When I ordered again there to give as gifts, twice they sent them with no battery or hard black case but just a bag instead! Very frustrating and disappointing indeed! My order from you has not arrived yet so I'm hopeful it is exactly like mine and not the AutoJoe shown with a storage BAG !”

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Posted 1 year ago

Dear Barbara, Thank you for taking the time to share your feedback with us. We're truly sorry to hear about the frustrating experience you've had with your orders, especially the discrepancies in the products received. Rest assured, we are committed to providing you with the products you expect and deserve. We'll make every effort to ensure that your order is fulfilled correctly, matching the specifications of the item you initially purchased. If there are any further concerns or if your order arrives and doesn't meet your expectations, please don't hesitate to contact our customer care team. They'll be ready to assist you and make sure your experience with Snow Joe + Sun Joe is a positive one. We value your business and trust, and we'll do our best to ensure your future orders meet your expectations. Thank you for your patience and for giving us the opportunity to resolve this matter. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I was so frustrated when I could not get any water out of my 75 ft SS hose - could not move the flow control valve & used a screwdriver & the control valve came off - put it back on, and still, no water from the hose. Called customer service and by this time, I was aggravated. My service person got me through the process, she waited for me to get on my computer - so I could see the pics of what needed to be done to get the hose to work. My rep was extremely courteous & patient with me through the whole process. I wish the instructions on P2 of the book said something about turning the valve 😒 a certain way. Your rep is a person to keep - her professionalism was unequaled - I would give her 10 stars if there were 10.”

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Posted 1 year ago

Dear Lucy, Thank you so much for sharing your experience with our customer service team. We're genuinely sorry to hear about the initial frustration you faced with your hose, but we're thrilled that our representative could assist you effectively and patiently. Our aim is to provide top-notch customer service, and your kind words are greatly appreciated. We'll make sure to pass your feedback on to our team members; they'll be delighted to hear about your positive experience. If you ever have more questions or require further assistance with any of our products, please don't hesitate to reach out. We're here to help, and your satisfaction is our priority. Thank you for choosing Snow Joe + Sun Joe! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very good experience talking to a representative (Michelle) over phone. This is second time she helped me in a year.”

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Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to leave a review, and we're pleased to hear about your positive experiences with Michelle. We take pride in our customer service team, and it's great to know that they have been able to assist you effectively. If you ever have more questions or need further assistance in the future, please don't hesitate to reach out to us. We're here to help. Your satisfaction is important to us, and we appreciate your continued support of Snow Joe + Sun Joe products. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“service is good. quality of snow joe products, very bad”

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Posted 1 year ago

Dear Charlie, Thank you for your feedback. We're glad to hear that you've had a positive experience with our customer service. We're genuinely sorry to hear that you're not satisfied with the quality of our products. We take product quality and performance seriously, and we're continuously working to improve our offerings. Your feedback is valuable to us, as it helps us identify areas where we can make enhancements. If you have specific concerns or if there's anything we can do to assist you further, please feel free to reach out to us. We're here to address any issues or questions you may have. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your feedback as it helps us in our ongoing efforts to serve our customers better. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“When ordering from Sun Joe they need to make sure that they know what company the customer is ordering from HSN are QVC because they didn't know which one.”

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Posted 1 year ago

Dear Billy, Thank you for bringing this issue to our attention, and we apologize for any confusion you experienced while ordering from Sun Joe. We understand how important it is for our customers to have a seamless and hassle-free experience. We're continuously working to improve our processes and ensure that our customer service representatives are well-informed to assist you better. Your feedback is valuable to us in making these necessary improvements. If you have any more concerns or questions in the future, please feel free to reach out. We're here to help and ensure your experience with Snow Joe + Sun Joe is a positive one. Thank you for choosing us as your outdoor equipment provider. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Thank you for replacing the twisted chain on the chain saw.”

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Posted 1 year ago

Dear Vikram, You're very welcome! We're pleased to hear that we were able to assist you with the twisted chain on your chainsaw. Ensuring our customers have fully functional and reliable equipment is a top priority for us. If you ever have any more questions, or concerns, or need further assistance with any of our products, please don't hesitate to reach out. We're here to help and committed to delivering the best possible service to our valued customers. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your support. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Product I purchased didn't work. Customer service was very quick in issuing a return label and sending out replacement upgrade.”

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Posted 1 year ago

Dear Peggy, We're truly sorry to hear that the product you initially purchased didn't work as expected, but we're delighted that our customer service team was able to swiftly assist you in resolving the issue. Your satisfaction is paramount to us, and we always strive to make the replacement process as smooth and hassle-free as possible. We're pleased to know that you received an upgraded replacement promptly. If you ever encounter any further concerns or have questions about our products in the future, please feel free to reach out. We're here to help, and your feedback is valuable to us as we continuously work to improve our products and services. Thank you for choosing Snow Joe + Sun Joe, and we hope you enjoy your upgraded product. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I asked for an acknowledgement of receipt of the information you requested but never got it.”

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Posted 1 year ago

Dear Robert, We sincerely apologize for the oversight and any inconvenience this may have caused you. Your feedback is crucial in helping us improve our processes and ensure our customers receive the best service. Rest assured, your information is important to us, and we are actively working to process your warranty claim. To provide you with an update on your claim status, we will have one of our representatives give you a callback shortly. If you have any more questions or need further assistance in the meantime, please don't hesitate to reach out. We are committed to resolving this matter to your satisfaction. Thank you for your patience and for choosing Snow Joe + Sun Joe for your outdoor equipment needs. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews