Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

“Very pleasant and helpful customer service rep.”

Posted 1 year ago

Dear Tom, Thank you for your positive feedback! We're delighted to hear that you had a pleasant experience with our customer service representative. Providing excellent service is something we take great pride in, and we're glad we could assist you. Should you need any further assistance or have any questions, please don't hesitate to get in touch. We're here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Customer service are very professional. I love the idea of the lightweight hoses but the quality needs giant QC. I bought 3 hoses in April and my 4th replacement is to arrive tomorrow. With the 2 year warranty and my determation Snow Joe will loose money. QC has to be done on these hoses.”

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Posted 1 year ago

Dear Valued Customer, Thank you for sharing your feedback with us. We appreciate your kind words about our customer service team. We apologize for any inconvenience you've experienced with the hoses. Your feedback is invaluable to us, and we take the quality of our products seriously. We'll definitely take your comments into consideration as we work on improving our products and quality control processes. If you have any more concerns or questions, please don't hesitate to reach out. We're here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Took care of the issue no questions asked.”

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Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to share your experience. We're glad to hear that we were able to resolve your issue promptly. Providing excellent customer service is one of our top priorities, and we're pleased to have been of assistance to you. If you ever need any further support or have questions, please feel free to reach out. We're here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“A short wait, then a real person that listened, understood my product issue and went through the on-screen prompts to solve my problem. It was helpful and got my machine working- very well done!”

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Posted 1 year ago

Dear Joe, Thank you for sharing your positive experience with us. We're delighted to hear that our customer service team was able to promptly assist you in resolving the issue with your product. Your satisfaction is important to us, and we're glad we could help get your machine working smoothly again. If you have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to support you. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“They registered my warranty so I could get a replacement handheld air pump awesome customer service.”

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Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to share your positive experience with our customer service team. We're glad to hear that we could assist you in registering your warranty and providing you with a replacement handheld air pump. Your satisfaction is our priority, and we're pleased to have been able to help. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to support you. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“very pleased with the rep.”

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Posted 1 year ago

Dear Leroy, Thank you for taking the time to share your feedback with us. We're glad to hear that you were pleased with our representative's assistance. Providing excellent customer service is a top priority for us, and we're happy to know that we met your expectations. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I really like the quality of the sun Joe pole saw and that it extends out to a link that really is helpful 👍”

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Posted 1 year ago

Dear Robert, Thank you for your positive feedback! We're thrilled to hear that you're enjoying the quality and functionality of the Sun Joe pole saw. We designed it to be a reliable and convenient tool, and we're glad to know that it's meeting your expectations. If you have any more feedback or questions in the future, feel free to reach out. We're here to assist you. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Jhemar was very helpful, and I appreciated the time he took to help me.”

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Posted 1 year ago

Dear Denise, Thank you for sharing your positive experience with us. We're glad to hear that Jhemar was able to assist you effectively and provide you with the support you needed. Our team is dedicated to helping our customers, and we're pleased that we could be of help to you. If you have any more questions or need further assistance in the future, don't hesitate to reach out. We're here to provide the best service possible. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Customer service was excellent. Getting new wheel kit quickly.”

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Posted 1 year ago

Dear Eve, Thank you for taking the time to share your positive experience with our customer service. We're thrilled to know that you found our service excellent and that you were able to receive the new wheel kit promptly. Your satisfaction is our priority, and we're committed to providing top-notch customer service and efficient solutions. If you ever need assistance again or have any questions, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“It was wonderful and I go with future products. As the warranty process is easy and more userfriendly. good work.”

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Posted 1 year ago

Dear Goutham, Thank you for your kind words! We're delighted to hear that you had a wonderful experience with our warranty process. Making our customers' interactions as smooth and user-friendly as possible is a priority for us. We're glad that you found our process easy to navigate. Your support and satisfaction mean a lot to us. We're excited to have you as a valued customer and look forward to providing you with more great products and excellent service in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“excellent customer service - online chat was easy and took very little time another reason to purchase Sun Joe brand”

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Posted 1 year ago

Dear Valued Customer, Thank you for your positive feedback! We're thrilled to hear that you had an excellent experience with our online chat customer service. Providing efficient and hassle-free assistance is important to us, and we're glad we could make your interaction with us smooth and easy. Your support means a lot to us, and we're honored to have you as a customer. If you ever have more questions or need assistance in the future, don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I had a problem with my unit and like a breeze it was replaced that was Friday and Tuesday it was here fast and quickly”

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Posted 1 year ago

Dear Morris, Thank you for sharing your positive experience with us! We're delighted to hear that your issue was swiftly resolved and that you received the replacement unit promptly. Providing efficient and effective service is a top priority for us, and we're glad to know we met your expectations. If you have any further questions or need assistance in the future, please feel free to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“They make a great product and more importantly they stand behind it. I’ll be using Su Joe for a very long time. Billy”

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Posted 1 year ago

Dear Billy, Thank you for your kind words and for choosing Snow Joe + Sun Joe products. We're thrilled to hear that you're satisfied with the quality of our products and our commitment to standing behind them. We're honored to have you as a customer, and we're here to support you whenever you need us. If you have any questions or need assistance in the future, please don't hesitate to reach out. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Had a double charge and the service was awesome at waiting on me , but , even though my incorrect purchase was cancelled for me the charge was not canceled with PayPal account and I’m still working on it 10 days later . I’m very satisfied with my purchase though”

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Posted 1 year ago

Dear David, We appreciate your feedback and apologize for any inconvenience you've experienced with the double charge issue. We're glad to hear that our customer service team was able to assist you promptly. We understand the frustration that can arise from billing discrepancies, and we're committed to helping you resolve this matter as quickly as possible. With Paypal though, you need to wait as their refund policy will take place. Thank you for your support and understanding. We're delighted that you're satisfied with your purchase and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“My most recent experience (the second) was a warranty replacement of a Snow Joe snow blower, but I'll mention the first contact as well. It invlolved troubleshooting the snow blower on Chat and it went very well. The technician (whose name I don't remember now) was very patient, leading me through the two tests systematically. While the snow blower breaking after such a limited amount of use was disappointing, this session was straightforward and we reached a conclusion quite quickly. The snow blower needed to be replaced, but unfortunately, my model was out of stock. The second contact was after it came back in stock and was handled by Romel Mendoza. It, too, was handled efficiently and professionally. About the only problem was finding a box to return the broken machine, since I no longer had the originally packaging after a year and a half. But after that was settled, the new snow blower arrived about a week later. I've already charged and tried it out, and it works fine. I am very pleased with the process and how quickly and easily it was handled.”

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Posted 1 year ago

Dear Bruce, Thank you for sharing your recent experiences with us! While we're sorry to hear about the issue you faced with your snow blower, we're pleased to know that our team was able to assist you efficiently and professionally. We truly appreciate your understanding and patience throughout the troubleshooting and warranty replacement process. It's unfortunate that the snow blower broke after limited use, but we're glad that we could provide a solution for you. We're also delighted to hear that you're satisfied with the handling of the replacement and that the new snow blower is working well for you. If you have any more questions or need assistance, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I purchased 3 hoses and 2 of them were defective. I contacted Sun Joe and they sent me 2 new hoses in just a few days! It was a great experience working with them!”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for sharing your experience with our hoses. We apologize for the inconvenience caused by the defective hoses, but we're pleased that our customer service team was able to swiftly address the issue by sending you replacements. Your satisfaction is our priority, and we're glad that we could provide you with a positive resolution. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help and ensure your satisfaction with our products. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Your assistance, service ,and new product are working great. Thank you for all parts of this purchase.”

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Posted 1 year ago

Dear Lynn, Thank you for taking the time to share your experience with your garden hose. We're glad to hear that you found the design durable and to your liking. It's unfortunate that you experienced a hose failure, but we're pleased that our customer service team was able to assist you promptly and send you a replacement. We understand the importance of reliable customer service and we're committed to standing by our products. Your appreciation for our efforts means a lot to us. If you have any more feedback or need assistance in the future, please feel free to reach out. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Unfortunately, my SunJoe power washer stopped working after a few days of heavy cleaning. When I called SunJoe we reviewed the steps to check whether it was truly damaged or not. Once it was determined that the motor was burnt out they submitted a warranty claim for me. I got the new power washer within 3 days. Thanks SunJoe for replacing the damaged unit.”

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Posted 1 year ago

Dear Dave, Thank you for sharing your recent experience with your garden hose. We're delighted that you found the design to be durable and to your liking. We understand how frustrating unexpected hose failures can be, but we're thrilled that our customer service team was able to provide you with a swift solution. We believe in standing by our products and ensuring our customers' satisfaction. Your kind words about our efforts mean a lot to us. If you ever have any more feedback or need assistance in the future, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Recently bought the Snow Joe to replace a roughly 2-year-old expandible type hose that popped. Used and liked the hose. The design is different and seems very durable. About a week later the hose failed, iI was very surprised as there was no obvious outside damage to the hose. I called the 1-800 number on a Sunday morning thinking no one would answer and Bam! They answer and long story short I verified the serial number on the product and was sent a replacement a few days later. Good customer service is hard to come by and this company is making an honest effort to stand by their products. Much Thanks.”

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Posted 1 year ago

Dear Ed, Thank you for sharing your experience with us. We're thrilled to hear that you've been satisfied with the design and durability of your garden hose. However, we understand that unexpected issues can arise, and we're glad we could swiftly assist you when you encountered a problem. Your kind words about our customer service efforts are greatly appreciated. We're committed to standing by our products and ensuring our customers' satisfaction. If you have any more feedback or need assistance in the future, don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great warranty service.”

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Posted 1 year ago

Dear Valued Customer, Thank you for your feedback! We're delighted to hear that you had a positive experience with our warranty service. Ensuring our customers' satisfaction is always our top priority, and we're glad we could assist you. If you ever have more questions or need further assistance, feel free to reach out. We're here to help and provide you with the best possible experience. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews