soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,916 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,916 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived on time managed to find our difficult location”

Helpful Report

Posted 5 years ago

“The Bath quality is very good. I'm a plumber and fitted one last month that a customer ordered it online, very much an inferior product to this one. When i ordered the L shaped bath the online "shop assistant" was very useful and offered me the next day delivery ( £40 extra) telling me that it would be refunded to my account as the ordering system was playing up and would not let me order it any other way. HOWEVER, im still waiting for the "refund". I would not have taken the next day delivery didn't need it, just hope i get refunded soon. (if this site is monitored by Soak check the online chat thats recorded regarding the order, it clearly states that your assistant was going to refund me the delivery cost) thank you”

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Posted 5 years ago

“Bought a lovely vertical radiator and it was the perfect finish for my new kitchen.”

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Posted 5 years ago

“Poor service, items all sent damaged. Would not recommend soak.com”

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Posted 5 years ago

“Great products at a great price however the delivery driver didn’t knock on the front door and went straight around the back and was peering in the widows which we found creepy”

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Posted 5 years ago

“They didnt make me feel like a valued customer I spent just under £1000 pounds and I got messed about with the delievery 3 times and then”

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Posted 5 years ago

“I purchased 1160mm Harper Gloss Grey Combined Vanity Unit - Cesar III Pan. The goods were fine except for the leak in the ceramic basin. This was rectified by soak politely and quickly with no hassle my end. They sent a replacement out to me reasonably quickly. So well done soak, that is why I have rated you positively. I did have to pay the plumber again to refit the new basin but that is how things are now. The manufacturers obviously have no quality control or testing goods before they are shipped.”

Helpful Report

Posted 5 years ago

“Didn’t make me happy faulty (badly designed) shower valve”

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Posted 5 years ago

“This company needs to understand customer service and that while they sub contract deliveries out it is still their responsibility The delivery company they use can only dream of rising to mediocre This service is reflecting badly on soak After much persuasion soak customer service put pressure on delivery company to fulfill they order”

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Posted 5 years ago

“The worst ever online shopping experience in last 10 years. Will never even visit the site again. They have the most rubbish delivery service using dx delivery.”

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Posted 5 years ago

“Very happy”

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Posted 5 years ago

“The custom service team were extremely helpful and polite - i spoke to multiple people on different occasions The quality and price of the products are also very good and i was definitely recommend to someone else”

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Posted 5 years ago

“Good price and great service”

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Posted 5 years ago

“Radiators are good quality and speed of delivery was OK”

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Posted 5 years ago

“Items purchased beautifully made look great in my bathroom,only down side ordered vanity unit too big a bit of a headache having to return it.”

Helpful Report

Posted 5 years ago

“I made several purchases with Soak.com and applied the discount code as advertised. When the items came to be fitted several were of poor quality and a bath panel was split. I requested an upgrade of which I paid considerably more than the original item only to be told that I would not be refunded for the original faulty (poor quality) item. Below is the reply from Soak. WHY OFFER DICOUNTS AND THEN TAKE THE MONEY BACK BY SUBDIFUGE. Dear Mr Hall, Thank you for your patience. I have been in contact with the accounts team and due to the discount on the order they are unable to refund the damaged item as it will take you below the threshold for the discount to be applied.”

Helpful Report

Posted 5 years ago

“Everything was easy to order from an easy to use website. Plenty of notifications as to when items would be delivered. Good quality product.”

Helpful Report

Posted 5 years ago

“Sorry still waiting for my order to be completed. So far it has taken 4 weeks. Customer service girls have been very helpful but still waiting.”

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Posted 5 years ago

“I have spent over £600 and to net free delivery it states 2-8 working days. Today is day 9 and I have still not been informed as to when I will receive it. It is a large delivery so I need to be home. I have emailed to see if I can get a date but still had no response. I expected better.”

Helpful Report

Posted 5 years ago

“Pleased with mirror; looks really good in my bathroom.”

Helpful Report

Posted 5 years ago

soak.com is rated 3.8 based on 4,916 reviews