“I organised a home eyetest for my mother who had a fall. We were left really dissatisfied. Spec savers lost her frames that needed the updated prescription. After continuous chasing we were told that they lost her frames and we should choose another pair up to a certain price online. I requested that they should bring the selection home so she can try them on. Finally they agreed. This delayed by another 3 weeks.
Her new prescription is very blurry and she refuses to use these but specsavers are reluctant to take another eyetest to rectify. They insist it’s the lighting in the room that’s making the vision blurry.”
“I took 2 pairs of glasses to be re lensed. One pair are fine. However, the other pair my main pair are useless as blurred vision. Both pairs have the same prescription. I said I can’t see out of them so they sent them back to the lab. I needed a second pair as was due to go away on holiday and paid the extra for thinning and reactions. Never come back in time and when they did are still useless. The person in the shop then just passed the buck and did not want to resolve the issue. I have visited Albany Road in Cardiff 5 times now and still no closer to having the issue resolved. Extremely disappointed that I have paid almost £350 with only one pair which are any good. Furthermore, was promised a call to try and resolve the issue which has not materialised. Formal complaint and money back will be requested.”
“A very convoluted pricing structure geared toward making you purchase two pairs of glasses. As a first time customer I didn't want to purchase two pairs so I wasn't able to maximize the potential savings. Pricing aside, the service was excellent. My "retail partner" Inga was excellent, even when the lenses had to be remade. She was knowledgeable, patient and very helpful. Overall, a good experience.”
“Home visit to my 84 year old mentally ill brother. Was told to expect them on Friday between 3pm and 5pm. They had my mobile number as a contact. My husband and I planned to arrive at his house at 2.45 as he gets anxious if we are not there. They arrived at 2.06. Did not tell him their names on arrival and did not call me to ask if early visit was OK or advise me so that as his carer I could be there. I only live 5 minutes away. Maybe they thought it would spoil their early finish on a Friday. I have watched the visit on his ring camera, which we have installed as he has falls. They asked him questions such as “is he diabetic” to which, although he is, he answered no. He has trouble hearing and understanding. Very disrespectful staff who went into his kitchen without asking permission and were opening all his cupboards looking for his tablets. Coerced him into using his finger to initial their phones. He had no idea what for. Funnily enough they managed to phone me when they wanted payment. If you have any elderly folk that you care for, STAY AWAY FROM SPECSAVERS HOME VISITS. I wish I had not paid and I would give minus stars review if possible”
“Specsavers Bristol and the Specsavers contact lens re-order service online is categorically the worst service I think I have endured. After paying for a 2 boxes of emergency lenses after an entire box of my 3monthly order were faulty with a tear on one eye, rather than replacing them straight away, Specsavers said that I would need to pay full price (out of the deal I was in) for replacement boxes. After waiting 2 weeks with no lenses, they still hadn't arrived on the date I was told. I phoned them to be told they wouldn't be despatched for another 2 weeks, when my normal order was due to be sent out anyway. Another 2 wks later they still hadn't arrived and after lots of reassurance from the customer service that the lenses would be sent out the following day and I would receive them by the 18th Dec plenty of time before Christmas, the next morning I received an email to say they wouldn't be despatched until the 29th Dec. I have had so many phone calls, in store visits and be told endless lies, I cannot believe that a company this big has such disorganisation, such a pitiful service and sadly the workers completely lack integrity. I Total disgrace of a company. For full review see Trustpilot.”
“Staff at the Ridge road, Umhlanga branch were very helpful, even organising frames they did not have stocked for me and turnaround time was under a week.
Thank you! Efforts appreciated.”
“They were so kind patient and attentive to my aunt who is 70 they made sure she received her glasses before travel and made her so comfortable and she had a great experience and has continued to praise them daily we specifically went to the Barkingside Branch and that branch deserves a medal they work incredibly well under pressure”
“Bad service being passed from one person to another while choosing frames & being fitted - a total of 4 different people for one order. In there nearly 2 hours. Outrageous”
“Kingston branch awful. First Optician gave me wrong prescription. I went back and said they caused bad eyestrain. Woman on desk tried to fob me off. I insisted and was handed to a colleague. I asked to be retested. Given different prescription but no apology or explanation. Collected glasses. They had already been fitted when I collected the ones with wrong prescription but the man on desk changed them. I was left with one pair that pinched my head and another that slanted on my face. I asked for him to change the fit but he told me to try them for a while and come back if any problems. I have never had to return for fit before, surely that's his job, to get it right first time, not making customers return again and again so he can keep trying. Every aspect of buying new glasses from Specsavers Kingston has been a stressful disaster. After years of using them I won't be visiting again.”
“I had a eye health check for my type 2 diabetes I naturally thought because they have my health details the results would be automatically forwarded to my GP.
So I asked if I can come into the store in Chingford the manager said I can come into the store and take a picture of the screen. To be honest I paid for this service they want a secure email address of my Gp to send on the email my GP said they should have sent the results to the NHS , so in fact I wasted the money on the health check. I asked the care and quality commission to look into this .”
“Ennis specsavers, Found majority of staff very nice and helpful, the optician was very cheerful and answered my questions he didn't rush me and took his time to explain, one staff member decided I had to pay for frames but I'm entitled to free as I'm an OAP plus T1 diabetic, she really needs a bit more training about entitlement, but apart from that it was a good experience, on the other hand trying to phone them regarding an appointment is awful, iv tried for 5 hours and no answer, surely that's not good customer care !”
“I called at Specsavers in Blackpool to pick up two pairs of glasses. . As in previous years, I thought that one would be for reading and the other for near vision so that I can see my mobile phone, computer and other near objects clearly. At my previous eye test I had, for the first time, been prescribed three pairs of glasses and had to pay for one of them as my NHS vouchers only cover two pairs. The three pairs were for distance, reading and near vision. At that time I needed the distance glasses for driving. I no longer drive so when I went for my recent eye test I told the optician that I no longer needed distance glasses. Despite this, when I picked up my glasses I discovered that I had been prescribed distance and reading glasses so I told the staff at Specsavers that I do not need distance glasses. They were unmoved, surly and unhelpful. I have to have distance glasses they said, I am not allowed to have glasses for near vision unless I pay for them. I cannot use my NHS vouchers towards glasses which I use all the time so that I can see properly. The only glasses they will prescribe are reading glasses and distance glasses which I don't need and never use. As they had already used my two NHS vouchers they demanded that I must pay for my normal everyday glasses. They refused to take back the distance glasses and reinstate one of my NHS vouchers. They said I could have my third pair of glasses at half price. I have therefore decided to pay for my third and absolutely essential pair of glasses - at Boots opticians.”
“Took my autistic granddaughter to specsavers at crystal peaks Sheffield today. Young lady called Aaisha did the test. She was absolutely fantastic. Very patient. Lovely young lady.”
“I ordered & paid for 3 pairs of glasses from Specsavers in Newcastle. When they were delivered all 3 had markings across the lenses & 2 pairs were so loose they would slide to the end of my nose. All 3 pairs are not wearable. I emailed Specsavers telling them of the problem giving them all my details including phone number. The automatic reply I received said I'd get a reply within 48hours. After 3 days I emailed again saying I hadn't had a reply. Its now nearly a week and I haven't received a reply to either email. Shocking, really shocking service. In the good old days you could talk to a real person and your problem would be sorted. Does anyone know a good optometrist who still works with the old values?”
“I couldn't wear the specs provided as I could see better without them. They were late I got them the day before leaving UK for the winter. When I returned I was told I should have returned them immediately. They have lost my business.”
“All staff and Manager Haseena were very knowledgeable, helpful and honest. Good selection of frames and good value for money . Had a great deal on transition lenses. Would definitely go back again and would recommend Specsavers - Lonsdale to our family and friends.”
“Terrible from start to finish! Ordered a set of varifical glasses and sunglasses cost £400. The nearest shop is approximately 10 miles away and I had to drive there several times because I received calls to say they were in and they weren’t and it been sent back because they weren’t up to standard so I had to wait about two months. The very focal glasses Were making me dizzy as they had a convex rolling appearance which I was told to push through it and it would get better, as I was not used to them in time. the sunglasses appear to be OK.
They admitted that they hadn’t been professional and letting me know about the delays in the glasses and offered me a small discount, I tried the glasses over the summer and they did not agree with me at all and made me feel dizzy so I took them back and I received the balance refund.
I wanted to keep the sunglasses but they wanted to charge me for £254 for them, which, bearing in mind , I’ve had a lot of problems even getting them in the first place that price seemed excessive. I asked the manager and that was their best price. Apparently they do not make goodwill gestures for bad service and faulty glasses I was told. They would rather put the sunglasses in landfill and offer them to me at the fair and reasonable price.
I’ve had my time wasted, they’ve held my money for faulty goods for several months, and they offered me no service. What’s the a poor service; what company calls their client to come in to have a new glasses fitted, only for them to arrive, and the glasses are not there because they’ve been sent back to the factory because of too low quality.
Specsavers wasted my time and money and now I have to start again. I also need to get a new prescription probably cause I don’t trust the optician either. What a complete waste of time… I’ll give them zero if I could! Thanks for nothing, Specsavers”
“I absolutely love the Specsavers at Berwick. The manager Desiree and a staff member Anita recently went above and beyond for me to ensure I got the right prescription to suit my eyesight. Eden Rise store is a wonderful retail outlet with excellent expertise staff. I highly recommend them and drive the extra distance because of their great service! IngridR Berwick”
