“Popped into my local branch in Sale,to hopefully see if my glasses were repairable after the arm came off!! Was ushered in and dealt with immediately by the wonderful Holly,who repaired them flawlessly with her wonderful bright and breezy charm! An absolute credit to Sale branch,exceptional roll model all!
A* service Holly 10/10 🙌🏼😍”
“Specsavers Hillsborough, Sheffield to be avoided. New varifocals received on trying on I advised assistant that it was not possible to read small print, but distance fine. After holding a conversation shouting across the shop with a colleague, in front of other customers, it was my fault as I had had an eye operation. That was why I was getting the new glasses. Besides as she pointed out I did not need to read small print. When I said I did, she was not interested, did not bother adjusting the frame to fit properly and got me out as quick as possible. I now use these new glasses for distance and have to use my old ones for reading. They just want your money and that is it.
The frames are very good design and friends comment on them, but I do tell them not to go to Specsavers.”
“"Liverpool Norris Green branch. Previously I've always been happy with Specsavers. However, my new glasses (less than two months old) are faulty - one leg is damaged. These are the varifocals I use for VDU use at work (so not cheap). I've been told that my local branch of Specsavers cannot order in a replacement pair of frames specifically, and that I will just have to take pot luck and wait for 2 to 3 weeks until a delivery happens to have the correct pair of frames in. This strikes me as totally unacceptable; I spend up to 7 hours a day at work using a VDU and need the correct glasses.Staff rude and seemed untrained. No sense of humour, in fact damn rude. To me they need kessons in courtesy.”
“Fantastic treatment during my visit to the Hillsborough Branch, nice friendly staff and no waiting around.
I was due a new eye test and knew I needed a stronger prescription and kept forgetting to make an appointment. When I broke my glasses I booked in for both test and new glasses. I was expecting to wait a week for my glasses but as I had broken them asked if they could do them any quicker. They rushed them through so that I could pick them up the next day, where I was treated with the same great service.”
“I had my yearly contact lenses check today. Fabulous service in the Wisbech branch. Andy the optician so friendly answered all my questions. I also needed new glasses Kerry the assistant helped me choose a pair, even though I tried on loads she was very patient. Then we sorted out the lenses and paid. All in all a very pleasant experience.”
“Staff in shop were lovely, unfortunately the optician was not.This isnt what i expected and if anything, it is usually other way around.Optician wasn't helpful and didnt answer my questions, i left the store feeling as though i had bothered someone and couldn't wait to get out.I didnt have any money on me so i will have to return to collect/order glasses.Hope i don't see the optician again”
“I have never known a more professional service! Simon, at the Nuneaton branch went out of his way to help me, i can't believe how easily he dealt with my problem, don't think i will ever use another opticians”
“Preston branch eye test incorrect hence lenses incorrect. Second eye test no better they dont seem to have heard of astigmatism Told me they couldn't try three times so that confirms there just profit orientated.Left glasses on counter-"unfit for purpose". Avoid Specsavers”
“Caught out lying.
Bought some specs, as you do, at the Sleaford branch in Lincolnshire.
After a few days the right-hand lens popped out and the lens fell out hitting a concrete floor and cracking a little bit off the lens so, after a while, took them back.
Lady in there 'fixed' the problem by using a self tapping screw but couldn't snip the top of the screw off which looked horrible and, as these were mid range glasses, and only a few months old I said I wasn't happy so she said she would change the frame.
She made a big show of looking through a cabinet and, after a few moments of studied searching smiled hugely and lifted up a new frame.
I went back later to collect and took them home after thanking her for the excellent service.
However, later that evening I picked the glasses up to use them and the other side popped out so, out came my magnifying glass and... You guessed it, the self tapper was intact on the right hand side and the hinge on the left had simply failed, pinged open and, it was only because I was at home with a decent carpet that this lens didn't chip as well.
Absolutely shameful, I shall be back there tomorrow, hope they won't lie to me again.”
“Went in for safety glasses and was very impressed with the range and the knowledge of the lady helping me choose. She made sure that it fitted well and would provide the right protection, advising which frames were suitable and which were not. The optician was also very good, he was freelance and covering for someone else so reassuring to know that even when the main optician needs to be covered, there are good people to back them up. Overall a good, friendly and helpful experience.”
“Specsavers Sutton surrey branch.
Most of the staff are rude and unfriendly,
At reception they never listen actively,
They make mistakes when they fill the form.
Down stairs when choosing the frame, customers are forced to get whatever they give.”
“Previously I've always been happy with Specsavers. However, my new glasses (less than two months old) are faulty - one leg is damaged. These are the varifocals I use for VDU use at work (so not cheap). I've been told that my local branch of Specsavers cannot order in a replacement pair of frames specifically, and that I will just have to take pot luck and wait for 2 to 3 weeks until a delivery happens to have the correct pair of frames in.
This strikes me as totally unacceptable; I spend up to 7 hours a day at work using a VDU and need the correct glasses.”
“I went into my local secsavers to buy a £25 pound pair of glasses. Ha ha ! Up sale up sale. All the dearer glasses came out. Now I am up to £100 pounds . 1 hour later and refusing all there offers I stood my ground for a £25 pair. But then another £10 for a thinner lens.. NO !!!!!!!!! Please stick to your budget”
“I had my face measured etc by the " Experts" The glasses at home broke quickly as they were to small and the arm length were to short. Very disappointed. Took them back twice for repair.”
“Been a customer at Spec Savers Isle of Man for many years, last pair 2016, customer. Service had changed to 3 strikes and you pay, Ie: glassess need amusement first responce: we have already ajusted them and if they need doing again there will be a cost
So this year I change to an optician who confirmed no cost for adjustment and I could call n any time”
“I bought the most expensive glasses of a certain type, and I spent quite a chunk of money but one starting wearing them they appear to be a very low quality and will last too long. Going somewhere else to buy something better now but they have lost a future customer.”
“waited well over appointment time not once did anybody from the store
approach me and said they were running late
store phoned 2/12 hours later to apologise and try to get me to reschedule
customer care left a lot to be desired”
“We have always gone to spec savers for our glasses always been happy with the service but not this time the glasses frame isn't very good very cheap and nasty even though there from the Twiggy range plus I can't see my laptop screen so not happy at all this time round I think next time I will be trying somewhere else”
