“I had an eye test in September which I had no confidence in because I felt it was rushed. Questions were fired at me with no sign of interest from the optician and at the end of the test I was told that I didn't need to change my glasses because my sight had not changed very much. Subsequently I have had another eye test at another opticians, which I have had to pay for. A totally shocking service from Specsavers. I have also had a hearing test with Specsavers. This was rushed, again with no interest from the audiologist. All he was interested in was getting me to buy a hearing aid.
The hearing aid was eventually fitted, the audiologist pushed the earpiece in so roughly that it hurt, and the hearing aid was so awful that I took it back and got a refund.
Everything about my experiences was rushed and impersonal. Truly awful.”
“Booked an appointment for a visit for my mother in a care home for an eye test, took approx 3 weeks, not a problem. On the day no one arrived, phoned, told me they got held up due to weather!!!!! A bit of rain!! Told the next appointment would be in 4 weeks time, told lady to forget it and would go elsewhere.
Very poor service and poor communication from this high street company, would not recommend.”
“Spec savers home visits. My 94 year old mother had an
Eye test was 26September, today, 2 November, still no sign of glasses. Been promised them for three weeks, twice a week. Made numerous calls, fobbed off and lied to, told definitely Tuesday or Thursday for three weeks. Non return of messages, no communication, absolutely disgusting. Mum is dying and now it's too late. Terrible company and shocking service and STILL NO GLASSES. I'm contacting trading standards and I want a full refund for the misery your shocking company has caused.”
“Very nervous picking my glasses from Warrington store but was quickly put at ease by your wonderful staff ( in particular Ashley) . Left the shop full of confidence and a beaming smile. Thank you once again”
“Went to the Brecon branch, what an obnoxious optometrist no customer service skills and really rude, if that's the face of specsaves will not be returning”
“Vanessa in the Folkestone Specsavers branch is amazing. I went from glasses to contacts, on my first contact visit she went though the whole process with me and my sister who came with me for support. My appointment wasn’t rushed she was happy fun laughed with us as I was quite excited but remained very professional. She explained everything to us about wearing contacts then she put my contacts and then taught me how to put them in and out myself making the whole experience fun. she was happy and chatty and by the end of the consultation I felt I had made a friend and my eyesight was brilliant I skipped out of Specsavers !!!! Since then I’ve had to book in a couple of times with a couple of little beginners problems and she has helped me sort them straight away!!! She is lovely and I look forward to going as I know as soon as I see her She will fix it”
“So had my glasses around 4 weeks both ear pieces have fallen off. took them into the shop today and was told " we dont carry spares, the only thing we can do is a frame swap and that'll be £15 for the trouble " Was also told as i dare to put my glasses on under a motorcycle helmet its my fault.
So i take it anyone who dares to ride a motorbike had better not buy glasses from specsavers weston as anything wrong with them will be deemed your fault.”
“Incredibly helpful staff , in particular Tracy at the westbromwich branch who went above and beyond to assist and her customer service was exemplary .”
“Sidcup branch sold me two pairs of their highest price varifocal glasses intended for everyday wear and driving. Left me with tunnel vision and if I drove in them I had no peripheral vision at all and would have killed someone. Complained loudly in the shop to finally get a full refund following which they couldn't get me out of the shop quick enough. Went to an independent shop and, ok I had to spend a lot more, but the quality of the varifocal lenses were so much better from the very first time I wore them. My wife also used the Sidcup branch and bought reading glasses there 15 months ago. One of the nose pieces broke off and she was told they could not fit a new nose piece and since their warranty only lasts for 12 months, they would not do anything. More than that, in trying to fix them the rude and unhelpful assistant broke off the other nose piece so they were completely unwearable. Specsavers is an awful shop and neither my wife nor I will ever use them again.”
“Today I went specsavers in modern station that one black lady was so rude I was regular customers and I had my eye test there from 2015 to 2017. She charge me 25£ that from last year I had just pay 5 £ for eye test. But today she disappointed me I hope now I will change my specsavers from today.”
“We have visited Specsavers Camberley and although they are very good at performing eye tests and helping with choosing and fitting glasses, the Contact lens department may need to go on a Customer Service refresher course. My daughter wanted to try contact lenses and had an introductory appointment in August 2018. At the appointment the staff member was extremely unhelpful and quite rude when it was clear that my daughter was nervous about trying contact lenses but was keen to overcome the fear of putting something into her eyes. The appointment was a disaster and I later complained to the Assistant Manager about this member of staff. He looked on the system and was able to see who the member of staff was and did apologise. He booked us another appointment for today and when we arrived we are assigned the same member of staff again! The way she spoke to my daughter today was completely unacceptable telling her that she lacked self confidence and that she was not trying hard enough so I stopped the appointment as my daughter was on the verge of tears and we left. I was tempted to cause a scene but felt this may distress my daughter even more so we left and booked a new appointment with Vision Express.”
“My wife was referred to Specsavers Wick for an audiogram, on visiting the shop to make an appointment she was greeted by a woman who said that she was fedup of doctors referring patients to them as they were not a charity. A test was eventually given, when asked for a copy of the results for the doctor we were advised that the printer was not working and they would be sent to us. After a week without correspondence, the shop eventually telephoned to say the results were available andwe visited the shop and were handed the results. Due to the loss of hearing we requested a full hearing test and was advised that there was a waiting list in excess of one month. On checking the online booking service we noted that there was slots available the next week. Checking with customer services by phone we were assured that this service was free.
On attending the appointment, we were advised that this was not the case and an audiogram would cost £29. We reluctantly agreed to pay and the test was given. On offering to pay andrequesting a copy we were again advised that they could not print the results, subsequently, we were advised that they could not release the data due to data protection regulations!(?).
Eventually after several conversations a copy of the results eventually arrived in the post.
The management at the Wick shop would be regarded as socially lacking in their customer relations, not using normal social graces expected in trading. This alone does not endear one to trade with this branch and at the loss of £ 1000. to £1500 in the sale of hearing aids beggers belief.
It is not possible to rate this shop less than one star but, I would say to all potential customers " buyer beware!".”
“My wife was referred to Specsavers Wick for an audiogram, on visiting the shop to make an appointment she was greeted by a woman who said that she was fedup of doctors referring patients to them as they were not a charity. A test was eventually given, when asked for a copy of the results for the doctor we were advised that the printer was not working and they would be sent to us. After a week without correspondence, the shop eventually telephoned to say the results were available andwe visited the shop and were handed the results. Due to the loss of hearing we requested a full hearing test and was advised that there was a waiting list in excess of one month. On checking the online booking service we noted that there was slots available the next week. Checking with customer services by phone we were assured that this service was free.
On attending the appointment, we were advised that this was not the case and an audiogram would cost £29. We reluctantly agreed to pay and the test was given. On offering to pay andrequesting a copy we were again advised that they could not print the results, subsequently, we were advised that they could not release the data due to data protection regulations!(?).
Eventually after several conversations a copy of the results eventually arrived in the post.
The management at the Wick shop would be regarded as socially lacking in their customer relations, not using normal social graces expected in trading. This alone does not endear one to trade with this branch and at the loss of £ 1000. to £1500 in the sale of hearing aids beggers belief.
It is not possible to rate this shop less than one star but, I would say to all potential customers " buyer beware!".”
“Booked an appointment online for Newquay Specsavers.
Took an hour out of my my busy schedule today and £3 to park to attend the appointment today. On arrival I was told my appointment was actually on the 16th November. (Now arriving home to check my email, I was correct, surprise surprise : Tuesday, 06 November, 2018 - 11:00 AM)
I'm then told I will have to wait three weeks for an appointment.
Possibly the worst customer service I have experienced from any company in any country. Having used Specsavers for as long as I remember I will never return after such a shambles. If there was a negative rating you would have got -5”
“Excellent customer service from the staff at the Specsavers in the Intu Centre, Derby today..12/10/18..BUT..exceptional customer service from CHARLIE....You were a STAR! We hope you read this...Thankyou for ALL your help, and kindness during our visit. Terry is now looking forward to receiving his new glasses.”
“Oxford Specsavers the young lady on the door receiving the book appointments on the 12/10/18 extremely rude and careless. You shouldn't treat your clients like that. There are many ways to speak with clients.”
“I purchased two pairs of glasses early this year, after a few months the arm arm fell of one pair. They initially said it was fair ware and tear and wanted to charge me £12.50 for the repair, however, after much debate they said that they would repair it free of charge. I mention that the other arm was loose but they ignored what I said and only replace one arm . Three weeks later the second arm fell of, this time they said that they would repair it free of charge. At the same time I mentioned a scuff on one of the lenses. That they said was me mistreating the glasses. I pointed out that they are supposed to have a scratch resistant coating. The manager then told me that the only thing that does not scratch is a diamond and that if I wanted the lenses replaced they will cost me £25. So much for the guarantee. I for one will not go through there doors one more time. If you had a zero star then I would have used it
David”
“last week I re glazed my glasses in spacsaver wilmslow and they charged me £104 , but lenses quality is very very cheep quality because is not easy for clean dust and grease, i have used different lens cleaner and Cloth , but still is not shiny and bright.
i am not happy and i am not recommend. next time i want go to single optician shop”
“Awarded one star because I couldn't leave less.
Absolutely atrocious treatment by staff and there no quibble, no fuss guarantee isn't worth the paper it's written on.
Collected my new spectacles on 6th September 2018, when I got home, I inspected the new spectacles while wearing my old ones and noticed scratches on both lenses and the frame so telephoned them straight away and was told no problem, return them, I explained that I could not return to the shop that day as I have no transport, lady said she would make a note on there system that I had telephoned them within the hour and that I would visit the shop in a few days, she said they would make up a new pair after my visit,
Visited the shop 11th September and told nothing can be done as they are not covered for accidental damage!!??
I said the damage was not caused by me so I would like a replacement under there no quibble, no fuss guarantee printed on my receipt.
The assistant said she would have to speak to someone else and went away, another person appeared, I think she may be the manager although she did not tell me this she certainly behaved as if she owned the store, in fact her attitude was immediately defensive and confrontational.
She asked me stupid questions like "well, how do you think they were damaged" to which I replied as they had damaged them she would have more of an idea than me, she tried to get me to start an argument, but after more silly questions and talking down to me I said I was not prepared to argue, was she going to replace the spectacles or not, to which she replied in a sarcastic voice "no, I am not going to replace your glasses, I'm not doing anything", I then got up and left.
As I suffer from chronic anxiety and depression this has left me feeling terrible with headaches and sleepless nights.
I have now contacted Specsavers head office and am awaiting a reply.
Absolutely terrible attitude and customer service, would I use them again, definitely not!!!
Contacted store and website as requested, told by store that issue will be looked at by store director, but they are not available until OCTOBER, nearly a month after my complaint, will update again when they eventually decide to do something.
Waste of time filling in the web form, all they do is send it to the store that you are having problems with, head office do nothing to resolve issues, useless.”
