“No toilets. My 10 yr old daughter came straight from school. And asked could she go to toilet .we were told no because.the manager said no.for a much visited establishment by the public is a disgrace particularly for people with illnesses and children. We were not told we could be served downstairs and my wife who is disabled had to try and get up stairs she managed it.with great difficulty and couldnt get her breath. Not good at all”
“So far been back 8 times and glasses still aren't correct. They wont believe that one eye is blurred. First set of glasses were completely wrong, had a retest and new lenses, almost correct but still not right, then been upsold near/ distance varifocals, they were made incorrectly, couldn't see a computer monitor through then without looking at the floor, now been remade again and still not right. Then been told maybe these aren't suitable for me and my working environment (when I explained EXACTLY what I do, my work setup and what I have to look at!) and maybe I should spend even more on the super-duper pair. Like hell I wil! Spent hours there and traveling there and back, taking time out of my extremely busy work schedule. They take far too long explaining the ins and outs, I don't care. just give me glasses that work. Had the same rigmarole 2 years ago when it took 7 visits and still didn't get the mid range ones right then, the verticals were always completely out. Only reason I go there is because of the free work eye test and VDU voucher, which becomes worthless once they've upsdold you several times and made you pay extra out of your own pocket for all the 'upgrades'. Yes, this is full of typos. Becuase I can't see a bleeding thing I'm doing becuase ISTILL don't have any VDU glasses after 3 months! Not recommended. Staff are nice enough, lovely in fact but...”
“I (plus my wife) have been using the Hereford branch for years, never had any problems. Had to go back today to return a pair of glasses as wasn't happy with one of the features of the frame, always a daunting task (complaining) but I was dealt with efficiently and effectively, by a young man who when I looked closer was a trainee optical assistant, hope he doesn't lose that enthusiasm l. Anyway he was very helpful and sorted my problem out immediately. Quite heartening when compared with other reviews on here.”
“The Specsavers home visit team have just been to visit my mum, who is in her 90s. They were excellent. Explained everything clearly and took time to make sure she was happy. There were a large selection of frames to choose from. New glasses are due to arrive in a week to 10 days. Fingers crossed they do!”
“Terrible company all they want is your money l felt was in a cattle market. Thee pairs of glasses later and a fall due to poor eye test and out of focus glasses l had to threaten small claims court to get my money back. Recommend any other optician but these”
“I attended my pre-arranged appointment to collect my glasses today. They are NOT READY. I have not been given any indication about when they will be ready for collection in the future??? APPALLING SERVICE - AVOID AT ALL COSTS!!! 0/10”
“Absolutely atrocious customer service, went to two different branches in co. Armagh one offered no help and rushed me through my eye tests. The second seemed better initially but ordered the completely wrong frames. By the time I get my frames it will be a month from my appointment and my current glasses are pretty much unusable, and I really really struggle to see without them. Gave them 3 chances and I’m done never going back.”
“went to edgware branch yesterday. was very, very rushed, so much so, that when i had the eye test i wasn't even sitting on the chair properly. the optician, female, dropped a couple of lenses into the contraption that is on your nose, only did one or two, then gave me a prescription for two pairs of glasses, and told me that i would need to wear glasses for distance all the time. really? i can see perfectly fine for distance. no problem. for reading, yes, i need glasses. also wanted me to buy drops coz apparently i have dry eyes. i don't have dry eyes. in addition, because i get my eye tests free on the nhs, now i have used the voucher unsuccessfully here, i would actually like a refund. also, i had to pay for the retina test separately. horrendous. not going back to specsavers again!!!”
“If I could give 0 stars I would. The service, the glasses I purchased, all substandard and I highly recommend using any other optician's other that Specsavers Hounslow.
My glasses broke twice in the space of 6 weeks and I was made to feel as it was my fault!
Due to time constraint of the store closing at 6.30, as does my job, making it impossible to get my glasses repaired during the week. Therefore both times of the arm falling off I have had to go an entire week before I am able to get them repaired.
For many years I purchases Boots over the counter reading glasses, usual costing about £10-20 and never had an issue, I spent £200 on specsaver glasses and have spent most of the time not being able to use them!
I spoke with a manger who was extremely unhelpful and showed no empathy in the fact that this having no glasses has impacted on my every day life and made my job virtually impossible without glasses!”
“Home visit and paid cash on the day.
One month later, still no glasses.
The staff are very offhand when you call.
One girl in particular, is a thoroughly nasty little piece of work.
I've used glasses direct in the past with no problems.
I will now go back to GD as this specsaver mob are a complete joke”
“I had an eye test and requested varifocal contact lenses. My original private optometrist had said that I wasn’t suitable for contact lenses, so I thought I’d try specsavers to see what they thought. I told them initially that my optician said no to contacts, they weren't worried. They tutored me to put them in and take them out, then sent me on my merry way.
I went to meet a friend for coffee… it started to go dark. The drive home was the scariest drive I’ve ever experienced! Not only my vision but my perspective was hugely impaired. I couldn’t tell how far away cars were in front of me. I slowed to 30 on a 70 to enable me to get home .
I also compared my prescription. They were totally different .
Specsavers was 150 125 distance 175 175 near.
Local private optician 125 distance 225 near.
The glasses the private optician provided me with are perfect sight wise.
How can contacts be prescribed for people without testing the sight?? I cannot fathom this.,I’m so relieved I managed to get home in my car..”
“My review is regarding Home Visits for Housebound people
My wife waited for her visit was given the wrong information to start with so when they came they were in a rush just guessed how to adjust her prescription for her glasses and got it so wrong
Now she has to wait over 2 weeks for them to come out again never mind after how long she will have to wait before she gets some glasses she can actually see through and are comfortable
She has have heart failure , Autism , Diabetic to name a few all her support is on line and she is left weeks now not been able to access it as she cannot see the laptop for long to do so they know all this but just say sorry
When you are suffering and the errors made are theirs sorry does not help her one bit
I am not sure we would bother with them again they seem to not be able to understand the hardship they leave people in and the affect it has on them
Date of experience: 21 September 2023”
“Home visit was quick payment taken from bank very quickly and still no glasses after a month a disgrace. A total con would not recommend this service to anyone. Total lack of contact when trying to speak to anyone. DISGRACEFUL”
“My wife attended an eye test at Costessey Specksavers and chose 2 pairs of glasses from the £69 range, she mentioned that a requirement wad for a pair for reading and a general pair.
She was supplied with 2 identical general pairs.
Upon taking them back she was informed for the first time the £69 range was only provided with identical lens.
They extracted a further £39 from her for a reading modification to one of the pair.
I smell ripoff, glad I was waiting in the car, someone might have been given a piece of verbal.
N
BE AWARE THE 2 FOR £6 9 RANGE IS 2 THE SAME ONLY.”
“Very disappointed as I went in to book appointment and chose a pair of glasses which I asked them to keep as only pair I liked, they said they could put them aside for me but on day of appointment the glasses were nowhere to be found, they had been put back on the stand and they no longer had them as they had been sold, why say you will keep when you don't actually do it, won't be using spec savers again after this 😢 😞”
“Never will I visit the Aberystwyth store again agressivse staff, I was messaged to arrive 10 minutes early to my appointment was kept waiting for 25 minutes and when some girl came to get me she was pushing eye xray I said no was moved on to someone else to test my eyes, questioned about medication for blood pressure insisting I see a doctor even though I told him my blood pressure was under control, the he wanted to know my blood pressure readings after this insisting on seeing my glasses then when he got to the eye test very rushed and insisted i chose a number for the lens, when I told him the looked the same he got agressive and told me to choose one. We got to the end of the eye test he then told me he was printing my prescription and I was to go and sit down and wait for the prescription I asked how long it would take as I had another appointment at 11.00 am ( it was now 10.35) I was told at least half an hour when I asked why he could not give the prescription to me as now it had been printed I was told the optitian had to sign it. I was told come back after that appointment, as my 11.00 appointment was out of town I would not be going back there after. Very rude and is it acceptable to have to wait around for incompetence staff. If the experience had been good I was going to buy veryfocal glasses and try contact lenses.”
“Booked an appointment via the online system. Specific stores only have audiologist appointments on certain days so just went for the store with the date/time most convenient to me. I was willing to travel. Less than 24hrs before my appointment I get an email full of questions and a little sentence at the bottom just generally dropping in that I had a new appointment date and time as they didn't do initial hearing tests on the date I'd booked. To be clear their system suggested this date and time to me. Anyway, won't be attending this new appointment and will use a much more professional service in the future. Save your time and go elsewhere!”
“Worst customer service, ignore my calls and give excuses wait for text. I paid £39 upfront for new lenses to be put into my frames on 9th August. Assistant wrote 24th August collection date on my receipt. I have been waiting 5 weeks, i have been ringing every week asking where are my glasses. My frames were not sent off the lab and it has been sitting in the tray for 5 weeks. I want a full refund and compensation for wasting my time.”
“I purchased three sets of glasses - one for reading, one for driving, and one pair of sunglasses.
However, I have been facing issues with all three sets of glasses. The driving glasses have been particularly problematic as the arms have fallen off three times.
The sunglasses are not of good quality as one lens is blurred and I have been told to adjust to it. As for the reading glasses, their lenses have fallen out on several occasions. and add insult to injury the so-called anti-scratch coating is peeling off all of them, not the sunglasses as I can't use them!
It is worth noting that these glasses were not cheap. In the end, they replaced the frames on my driving glasses, but now the nose bridge keeps coming loose. It seems there is little regard for quality.
Not impressed at all with the quality they have supplied.”
“They ruined my frame because staff not trained enough. They didn’t know the frame I chose for my bifocal is not good.when ever I used that glasses I started severe headache, they accept their fault but to fix that problem they been asking to pay again.
I tried to explain but manager of that store said that she will ask staff about that issue. Apologie. But still they asked me to pay. I really don’t understand why.
I’m very disappointed for their service and waste of my money.”
