“I was served by Veronica today at Specksavers Cairns Central. I already had a script, we chose a frame, she went through all the details, health fund rebate, out of pocket expenses , best type of lens etc. Most professional and patient with every aspect of my dealings with her. I was very much at ease with her approach and sense of humor. Her customer service and knowledge was excellent. Joseph (Tony) Steele”
“Rude unprofessional staff. What should have been a straight forward repair to a very expensive hearing aid (stil under guarantee) turned into a horrid upsetting experience even to the point a member of staff called me a liar. NEVER will I used this company again.”
“New glasses out of focus - two pairs. Had a visit from specsavers representatine who said and I quote:
Maybe you are not hold your head at a proper angle
Suffice to say. I will never use Specsavers again, EVER!”
“Booked in for an hours audiology appointment 6 weeks in advance for new hearing aids as line are just about at the end of their life.
The staff in the Aldershot branch are rude and useless.
They couldn’t do the audiology test as apparently they only booked me in for a 30 minutes appointment and could kit offer me another appointment until the end of January at the earliest. My original appointment was the 22nd December.
Asked for the head office address so I could write a complaint and they point blank refused to provide it.
The audiologist herself couldn’t care less and was very abrupt and rude and said take it or leave it.”
“An utterly useless company. They advertise moulded earplugs in their hearing department, but all calls to Plymouth central and Marsh Mills resulted in "I'm not sure we would do that alone, we'll have to get back to you," which of course they don't. Utterly useless. Went to Boots hearing. they advertise something they don't offer.”
“A while ago had problems with my eyes, went to Specsavers torrevieja and they sent me straight to the hospital with a letter and I got saw immediately. I have since bought glasses that in my clumsiness I broke one of the arms off. They have replaced it for me. Because of their rapidness sending me straight to hospital I was able to put right which was a potential problem.i have nothing but praise for the service and staff and would DEFINETLY recommend them.”
“I was finding difficult to find the place and not from same town. I parked car multi storey car park walked to the Mall, trying to find the store was difficult with few people’s help I got to the store so I was 7-10mins late. They refuse to see me I tried to explain and did not help me any further, complete waste time and journey. Also they did not look busy at all.
Regards”
“Booked home visit for my mother on the 1st November to come out today 28th December, earliest available apparently, no phone calls or messages left, just rang to see what time they are coming out, got told optician is off ill, rebooked 15th January, what kind of monkey company is this ?”
“I organised a home eyetest for my mother who had a fall. We were left really dissatisfied. Spec savers lost her frames that needed the updated prescription. After continuous chasing we were told that they lost her frames and we should choose another pair up to a certain price online. I requested that they should bring the selection home so she can try them on. Finally they agreed. This delayed by another 3 weeks.
Her new prescription is very blurry and she refuses to use these but specsavers are reluctant to take another eyetest to rectify. They insist it’s the lighting in the room that’s making the vision blurry.”
“I took 2 pairs of glasses to be re lensed. One pair are fine. However, the other pair my main pair are useless as blurred vision. Both pairs have the same prescription. I said I can’t see out of them so they sent them back to the lab. I needed a second pair as was due to go away on holiday and paid the extra for thinning and reactions. Never come back in time and when they did are still useless. The person in the shop then just passed the buck and did not want to resolve the issue. I have visited Albany Road in Cardiff 5 times now and still no closer to having the issue resolved. Extremely disappointed that I have paid almost £350 with only one pair which are any good. Furthermore, was promised a call to try and resolve the issue which has not materialised. Formal complaint and money back will be requested.”
“A very convoluted pricing structure geared toward making you purchase two pairs of glasses. As a first time customer I didn't want to purchase two pairs so I wasn't able to maximize the potential savings. Pricing aside, the service was excellent. My "retail partner" Inga was excellent, even when the lenses had to be remade. She was knowledgeable, patient and very helpful. Overall, a good experience.”
“Home visit to my 84 year old mentally ill brother. Was told to expect them on Friday between 3pm and 5pm. They had my mobile number as a contact. My husband and I planned to arrive at his house at 2.45 as he gets anxious if we are not there. They arrived at 2.06. Did not tell him their names on arrival and did not call me to ask if early visit was OK or advise me so that as his carer I could be there. I only live 5 minutes away. Maybe they thought it would spoil their early finish on a Friday. I have watched the visit on his ring camera, which we have installed as he has falls. They asked him questions such as “is he diabetic” to which, although he is, he answered no. He has trouble hearing and understanding. Very disrespectful staff who went into his kitchen without asking permission and were opening all his cupboards looking for his tablets. Coerced him into using his finger to initial their phones. He had no idea what for. Funnily enough they managed to phone me when they wanted payment. If you have any elderly folk that you care for, STAY AWAY FROM SPECSAVERS HOME VISITS. I wish I had not paid and I would give minus stars review if possible”
“Specsavers Bristol and the Specsavers contact lens re-order service online is categorically the worst service I think I have endured. After paying for a 2 boxes of emergency lenses after an entire box of my 3monthly order were faulty with a tear on one eye, rather than replacing them straight away, Specsavers said that I would need to pay full price (out of the deal I was in) for replacement boxes. After waiting 2 weeks with no lenses, they still hadn't arrived on the date I was told. I phoned them to be told they wouldn't be despatched for another 2 weeks, when my normal order was due to be sent out anyway. Another 2 wks later they still hadn't arrived and after lots of reassurance from the customer service that the lenses would be sent out the following day and I would receive them by the 18th Dec plenty of time before Christmas, the next morning I received an email to say they wouldn't be despatched until the 29th Dec. I have had so many phone calls, in store visits and be told endless lies, I cannot believe that a company this big has such disorganisation, such a pitiful service and sadly the workers completely lack integrity. I Total disgrace of a company. For full review see Trustpilot.”
“Staff at the Ridge road, Umhlanga branch were very helpful, even organising frames they did not have stocked for me and turnaround time was under a week.
Thank you! Efforts appreciated.”
“They were so kind patient and attentive to my aunt who is 70 they made sure she received her glasses before travel and made her so comfortable and she had a great experience and has continued to praise them daily we specifically went to the Barkingside Branch and that branch deserves a medal they work incredibly well under pressure”
“Bad service being passed from one person to another while choosing frames & being fitted - a total of 4 different people for one order. In there nearly 2 hours. Outrageous”
“Kingston branch awful. First Optician gave me wrong prescription. I went back and said they caused bad eyestrain. Woman on desk tried to fob me off. I insisted and was handed to a colleague. I asked to be retested. Given different prescription but no apology or explanation. Collected glasses. They had already been fitted when I collected the ones with wrong prescription but the man on desk changed them. I was left with one pair that pinched my head and another that slanted on my face. I asked for him to change the fit but he told me to try them for a while and come back if any problems. I have never had to return for fit before, surely that's his job, to get it right first time, not making customers return again and again so he can keep trying. Every aspect of buying new glasses from Specsavers Kingston has been a stressful disaster. After years of using them I won't be visiting again.”
“I had a eye health check for my type 2 diabetes I naturally thought because they have my health details the results would be automatically forwarded to my GP.
So I asked if I can come into the store in Chingford the manager said I can come into the store and take a picture of the screen. To be honest I paid for this service they want a secure email address of my Gp to send on the email my GP said they should have sent the results to the NHS , so in fact I wasted the money on the health check. I asked the care and quality commission to look into this .”
“Ennis specsavers, Found majority of staff very nice and helpful, the optician was very cheerful and answered my questions he didn't rush me and took his time to explain, one staff member decided I had to pay for frames but I'm entitled to free as I'm an OAP plus T1 diabetic, she really needs a bit more training about entitlement, but apart from that it was a good experience, on the other hand trying to phone them regarding an appointment is awful, iv tried for 5 hours and no answer, surely that's not good customer care !”
