“What went right would be easier to answer - absolutely nothing. Cancelled numerous times and 1 no show. I have to make arrangements for someone to sit with my seriously ill husband and someone to take my dog when these appointments are made. Then I have to cancel these arrangements, inconveniencing other people. Specsavers Home Visits have a nerve to advertise as they do. I eventually told them not to bother coming and I am now looking for other home visit opticians. The lady who answers the telephone is not to blame and should be treated with respect. The fault is with the higher-ups and Specsavers Home Visits should be ashamed of this shambles.”
“I worked for them for many years. The first store I worked in the director was corrupt, selling high index lenses and cutting standard index lenses into custimers frames. The worst part was the director was found guilty of fiddling money and they didnt sack him, they gave him a brand new store to ruin and moved him up north. The second store I worked in had secret payouts of bonuses between directors and managers but nothing for the optical assistants who worked the hardest. The third store I worked at the director was overselling, he instructed all staff to sell occupational lenses and no reading glasses and gave reading adds to patients who did not need them. Another director specsavers knows is corrupt and yet still he is allowed to be working and continuing to bully staff into overselling. This is the same store that provided seats in their staffroom that were fabric and fluffy. After sitting on them in the staff room for over 3 months another member of staff informs they are the old chairs that were on the shop floor but have been bought into the staff room because patients have urinated over them, I was then told they are not clean either, because all the directors do is cover them in shake and vac?? i was horrified! In the leading months one of the older lady members of staff bought it to the directors attention, and said we did not want to be sitting on urinated chairs, that director and I quote said “ im really sorry but we do not have the budget to provide you new chairs after revealing only 20mins earier the stire was making £10,000 a day at least. Specsavers care nothing about their staff, they pay the optical assistants absolute peanuts, not even enough for them to live alone, they all live with their parents. I once asked for a pay rise because of the cost of living crisis, only to he told they didnt have the budget for it, i worked for them for iver ten years and saw only one payrise which was an extra £20 a month in my pay packet. I will never work for this company again. The most corrupt business their is right now.”
“Eye test carried out at Kingswinford branch and was told I could keep my spectacles and have the new lenses fitted at Stourbridge approx. 10 days later.
When ringing Stourbridge to check if they were available for fitting, I was told that Kingswinford hadn't sent them and they would ring and check with that branch. Thirty minutes later, Stourbridge rang back to say they were in their laboratory after all.
Today, I went to Stourbridge to have new lenses fitted.
I went into that branch with no trouble reading - couldn't see clearly to read with new lenses. After retesting the measurements in the lab. and adjusting nose pieces etc.etc.etc. they were still useless.
I asked for existing lenses to be put back in and a refund. This I was told would have to be issued by the Kingswinford branch.
What a waste of a morning!
On being issued with the refund at Kingswinford, the assistant informed me that there was no change to my reading prescription. Really????
I will now have to pay again for a test at another opticians.
Should've gone to Specsavers? NEVER AGAIN.”
“Ordering:
Quick service, it was a very clean store, associate was happy, friendly, professional explained everything clearly. Because of hiden disability told her I couldn't hear or understand as fast as she was talking she was great and slowed down. Was happy and didn't roll eyes occasionally that happens. She answered questions with confidence and helped me come to a decision of all the choice of lends etc. She was excellent!! We had fun while helping me pick my frames.
Picking up glasses:
Prompt and happy associate, proffessional, fitted and adjusted my glasses. They fit perfectly and tri focals were amazing, i didnt hace an adjustment period, transition between the tri lenses were unnoticeable. I been wearing glasses since I was 5 im 62. So I think these are the best fit after the first adjustment I've had for about 12 years. I will highly recommend specsavers. At this date was amazed for my choices of lens options and perscription, and sale was the best price in Penticton. Thank you”
“I have no problem with the staff but with the system.
10 days after placing my order I received a call from Specsavers to say that the frames that I chose had been damaged and as they had been discontinued I needed to select an alternative. This I did and requested that they provide the new glasses as a matter of urgency. Unfortunately I was told that their system for providing glasses was automated and could not be changed and that I would have to join the queue.
The reputation of a company where machines take over from people is, in my estimation, very low.
Specsavers probably are the cheapest option. but at what cost to their customers. It appears that this is a case of "you get what you pay for"”
“Specsavers in Otkey although friendly and polite the glasses prescription was not suitable fir tge frames making reading worse than the old pair. I was fully reimbursed and am now going to a different opticians to get another eye test an prescription. Only thing is that thus scenario has happened twice before with a prescription not being correct. Would recommend not going to soecsavers they make too many errors.”
“I cannot praise all the staff at Specsavers, Woodbridge high enough. They are kind, helpful, professional, well trained and capable. As I have experienced in both vision and aural specialities”
“I went to specsavers in North Street brighton today and the service I received from Peter was exceptional. Peter was very helpful and the information very clear and understood. Peter was friendly polite. I have a very plecent visit to the shop. Peter is a good assets to the ferm. Thank you Peter.”
“Booked a home visit with Specsavers & were late. Appt booked for between 12noon & 2pm... I'm a disabled lady & I think at least a courtesy call to say they were running late.
I wish I'd read the reviews before I made my appt, I wouldn't have bothered in the first place.Not good enough Specsavers.”
“Terrible Service and Complete Lack of Communication - Avoid Specsavers!
I had an extremely frustrating experience with Specsavers. I ordered top-up contact lenses on the 13th of July, expecting their “express delivery” as advertised on their website. Since I only had two weeks of lenses left and was due to go on holiday on the 3rd of August, I assumed they'd arrive quickly. I continued using my contacts, fully expecting my order to be fulfilled in time.
After a week with no sign of my lenses, I went to the store to check on the status and was told they’d arrive on the 26th of July. I was relieved, as this was before my holiday. However, the 26th came and went with no delivery. When I contacted them via live chat, I was told the lenses wouldn’t arrive until the 10th of August—long after I had left for my holiday.
This meant I had to spend my sunny holiday wearing glasses instead of sunglasses, which was incredibly disappointing.
When I returned from my holiday, there was still no delivery and no update on my customer portal. After wasting more time to chase them up, I was told on chat that my lenses wouldn’t be ready until the END OF SEPTEMBER! Throughout this entire ordeal, I received absolutely zero communication or updates from Specsavers. The lack of customer care was appalling.
To make matters worse, my expensive Viktor and Rolf glasses, which I bought only 9 months ago, started having issues with the right arm bending up. When I brought them to the store, I was brushed off and told there was nothing wrong with them. Predictably, they snapped in the middle of my contact lens fiasco. When I took them back, I was given no other option but to repurchase the frames at the price I originally paid.
I had no choice but to pay because I had no contact lenses to fall back on.
Specsavers completely ripped me off and showed zero regard for my situation. Needless to say, I have cancelled all my accounts with them. If you value your time, money, and peace of mind, avoid Specsavers at all costs. They will not help you when you need it the most!”
“I visited the Saffron Walden branch of specsavers last week as the frame of my plastic glasses had snapped, resulting in the lens falling out. I spoke with the owner, Suba Thiara and requested a free repair or replacement. I was told that I would have to purchase a new frame as she would not give a free service. This is not acceptable.
Background info: I had purchased 4 pairs of glasses for £60.00, 2 for reading & 2 for driving,which included a spare for each. The reading frames are metal & the driving frames plastic. I believe the plastic frames are not fit for purpose as I had a previous breakage which were replaced with no charge. I am 79 years old and feel upset that I am being treated unfairly.”
“The staff in specsavers Beckenham were amazing. Firstly I was given an appointment and seen straight away (I was accompanying my daughter and didn't expect this). The lady that tested my eyes was very sweet and explained everything so well and Kristi who helped my daughter and I choose frames gave us absolutely first class customer service. She was wonderful. Thank you Specsavers Beckenham for such a good experience today.”
“Ovi (Tottenham Court Road) is a thief
Ovi, the Tottenham Court Road store manager I am told, is a lying, thieving, gaslighting charletan. He first messed up my order, ordering me lenses 100% made from the chemical I expressly and repeatedly discussed with him I am severely allergic to. This was a fact I had discussed at length with an older white man serving there, and two younger women, who had also assisted me in the weeks immediately prior in choosing allergy safe for me frames.
Ovi having ordered me unsuitable lenses, evwntually conceded they were wrong. We then discussed at length the lens types available, I did research on these, and I identified one which might potentiallysuit. Seconds later, we had a 10-15 min conversation about lens coating materials, during which I insisted multiple times I would mot be able toproceed with confirming an order without explicit information as to what the lens coatings comprised chemically, so as not to include my chemical allergen. He made notes of the same on the computer terminal in front of him at the time (which I didn't see) and he then said he was away on Monday, but would call the lab on Tuesdaytomakr further enquiries as agreed as towhatthe lens coating was made of, and would call to let me know then. Having not heard for yet another week, and the phone set to always just automatically hang up on all calls,I stopped by the store yetagain to see whatthw lab had said. He then informed me that he had placed an order, not at all to even my original specifications, without consulting me about the same. Reminding him ad nauseum about this, he proceeded to lie tomy face repeatedly, gaslight me repeatedly anout myallergies, and refused to refund my order. I advised that as they did not correctly fulfil my order, then could not fulfil it, then would not attempt to fulfil it, I would need toinstead go elsewhwre topurchase glasses instead, which he repeatedly agreed I should do. As agreed, I did so and have had no problems elsewhere - it's even much much easier.
Ovi now keeps insisting that as store manager he "cannot" refund my order anytime I speak to him, but insists I " call back" then "visit again" then " call back" on multiple occasions on a broken record loop. He is now insisting that he won't refund my order and is insisting on deducting a fee for the second set of lenses he ordered without my request/permission/consent and in express contradiction of my order as paid for. He is now "unavailable", " uncontactable" and says none of his staff / colleagues have authorityto refund my order either. I am now being held hostage by having to attend their store in person as many days as humanly possible to try to get my refund put through.
Absolutely insane nightmare. Avoid like the plagueand go literally ANYWHERE else.
Such a shame, as the older white guy serving customers up front in the glasses section is a dream to get assistance fromin choosing frames.
Impossible to get the store to follow through or respect their legal obligations though. Ovi is a criminal here.
Ref: 377527
Date of experience: August 02, 2024”
“I went in today into Spec Savers store in Coquitlam Center,Thursday 8th August 2024 @ 11:20am for my appointment to pick up my two pairs of prescription glasses. I had spent over $1000 dollars on them. The girl said do you want a bag for those glasses? I said yes please. She said you have to pay .30cents for the Bag. She looked at my Bill and said you didn't pay for the paper bag it doesn't say on the Bill. I'am disabled with a cane and have one set of hands left. I had to carry them both by one hand because I had no change on me to pay. I don't think I should pay .30cents after spending over $1000 Dollars. I've never been treated this way before in any other Spec store. It's Disgusting to be treated this way. Luckily I don't have to go back for another two years. I would not recommend that store.”
“At first eye test I was told that I needed new glasses. When I collected them they were no use so a second test was booked. At this test-done by the same optician- i was told that i didn't really need new glasses and she gave me a new prescription which was the same as the glasses that I had been wearing for the past two and a half years. So I have been conned out of over two hundred pounds by Specsavers in Elgin. Avoid this store at all costs or you may be conned like me.”
“Specsavers Ipswich I feel mislead me and didn’t point out important information when buying Glasses, have been customer do many many years as well as all may family that a lot of glasses.
Very disappointed with manager.
Will not be going back and I’m sure I’ll convince my family and possibly friends not to as well.
Some times it not about the money it’s the principle.”
“My wife and i had an appointment today at the same time my wife paid £20 for extra Oct test but I never we are both convinced we had exact the same test, the young man who rushed my test asked me if I drove, when told yes he told me I was close to not be able to drive and needed glasses to drive and too buy the more expensive as they would have a free anti glare film for night driving, I only ever buy 2.5 cheap readers that I rearlly need Will Not Use Specsavers again”
“As opticians, you imply that lens don't fit frames unless they are thinned at an extra £100. I currently have a pair with one lens fitting well and the other not without paying any extra for that one lens. ????”
