“For my first time ever shopping at specsavers it was absolutely delightful fantastic price but most of all the people are very special they treat you with kindness and respect. Laura thank you very much for your extra kindness of a card and gift for the things that I've been going through I really appreciate that. Bonnie Doone mall Edmonton Alberta has the best specs savers in the world !”
“Wonderful when they are taking your money not the same experience when you go to get your glasses told the so called assistant that they were not as good as my existing glasses the reply was if you are not happy come back in a week I didn't go back more fool me the lens are of poor quality and I payed for the best! They are only interested in the money side of it once bitten!”
“I've worn glasses for over 20 years and decided to give contacts a try, I attended the Bishop Auckland branch on Moday June 24th and was placed in the very capable care of Joan, to took her time, had planty of patience, answered all my questions and explained everything in needed to know to me. Nothing was an issue and she guided me with a very calming voice on how to apply and remove the contacts, it took me a few attempts, but Joan was an absolute superstar and her guidance and encouragement enabled me to quickly get to grips with a totally new task to me. I left the store feeling like the game had changed for me and I wished I'd taken the plunge years ago. If I could award 11/10, I would. Thank you to Joan and all the staff.”
“I think Specsavers need to update On letter If you have seen them Why Waste paper and send another letter out That makes me mad And the lady over the phone was very rude to me when I Explained the issue to lady She shouted at me Not very good customer service to”
“It was my first time visiting Specsavers.
I went there to get my eyes tested.
The employees were warm and friendly and I really
appreciated that.
I have gotten my glasses and I just want to say thank
you very much.
Juline Pennant”
“On my first appointment staff were welcoming and friendly. On my second visit to collect my glasses I realised that the wrong frames had been ordered. The correct frames were ordered and told be ready in three days. A week later I phoned for an update. I was promised a phone call back which took all day. Went in only to find the tint had not been added to the glasses. Now have to wait yet again before I get my glasses. On my last appt I was overdue by 15mins whilst the staff did admin work in full view of me. Not impressed.”
“Cochrane, Alberta.
I recently had the most thorough and informative eye exam ever with Dr. Vu. From the moment I walked in, I was impressed by the professionalism and attention to detail. Dr. Vu answered all my questions with clear, visual explanations that made the complex aspects of eye health easy to understand. The care extended to my daughter’s exam as well, from the exam to the guidance and expertise in choosing eyewear. Dr. Vu’s expertise and patient-centered approach made this the best eye care experience we've ever had.
Thank you Dr. Vu and staff!”
“Not sure Specsavers are reasonable with their customers. You will ALWAYS need replacements. How amazing - apparently a slight adjustment to your prescription! Haha!! Great sales idea.!! Its the way they operate because The glasses have poor quality lens and lose visibility and Impossible to clean! Last visit, I suggested they were wrong.
Found out the sight line was inaccurate. Finally went back as still not correct but told they absolutely matched my prescription and had been checked. Specs still not right and never have been. Poor lens quality and now a hinge which I reverted to using super glue. Rubbish product!”
“Shina made very welcome i am disabled with a speach problem in a wheelchair she was very caring and patient with me which i liked a lot i also had mt contact lens check she was very patience with me as well, i feel specsavers treated me very well 😀”
“The staff at Specsavers are fine. The online booking system is garbage. 1 of the questions does not fill your criteria? You will go round in circles endlessly. It is similar to many other systems. It does not take into account the slightly unusual. Not fit for purpose I would say. You need an appointment and have slightly different needs? Telephone.”
“I ordered two pairs of prescription sunglasses last week, and went to collect them today. They opened the cases and they were normal vision glasses, not sunglasses. How hard is it to get a simple order right? Maybe, in their own words, the person that put my order through 'should have gone to 'Specsavers'!! Inept doesn't even begin to cover it.”
“The staff at the Cochrane, AB location are helpful, knowledgeable and provide excellent customer service. Sandra and Dr. Vu did a great job and now, with my new prescription, I can see everything I need to. Thank you :)”
“Everything. To start the staff are rude, the shop its self is dirty and covered in dust.
I had an inspection from the director in store about my eyesight, but because I kept on blinking he started swearing at me and was extremely rude. In the end I left. I’ve never been insulted in all my life. This is a terrible store and I wouldn’t recommend it to anyone.”
“Customer service at Norris Green branch appalling. In fact no customer service! Staff too busy chatting to one another to help my 82 year old mother who has been a customer of spec saver for many years. She was given very little help in choosing the two new pair of varifocal specs. She spent a lot of money and when collecting they just handed the glasses to her without offering to try them on her and checking that they were ok. Very poor service indeed. Do not shop at this branch of spec saver!”
“Went to pi k my new glasses up ..couldn't see anything the old ones iv had 2 years that are scratched work better .had to get a full refund of £366 ..staff are useless to fuzzy don't leave you to pick the lenses. Rushing you through..”
“Terrible experience with specsavers. My mum had to get two eye test, because they gave the the wrong glasses the first time. Then when she went to pick up her glasses the second time they were also the wrong glasses and made her eyes blurry (again) . When she asked for a refunded as she couldn't go through another test (for a third time), they wouldn't even pay her my fully refund! Disgusting behaviour!”
“Ibz at Loughton branch went above and beyond for us. My sister is deaf and he doesn’t even do audiology but he went out the back and went through all the parts and we left with my sisters hearing aid back up and running which was absolutely fantastic. Lovely guy!”
“Rude and arrogant, argues with customer one person at Norwood store is giving Spec Savers a bad name.
We are filing a detailed explanation as to why? Direct to upper management. They took my money but no glasses, it was very stressful experience for us to shop with Spec Savers.NEVER AGAIN 😡😡😡”
