“I asked for a quote for the £70 buy one get one free range, with one pair being bifocal. I was quoted £120. I suggested to the staff member that if I changed the bifocal pair to straight distance glasses, it would save £50 (for the bifocal extra cost) and he agreed. When I sat down with another staff member to finalise my order, I was told the £70 bogoff deal doesn't apply because of the different prescription which doesn't make sense. So I left the shop (in Hempstead Valley) and bought my glasses in Vision Express for £87.50.
I dislike a) being misled and b) the constant efforts to upsell in Specsavers. I certainly wouldn't go back.”
“I made a phone call to the store at walsall spoke to a female staff member about my hearing aid,she said she would call me back as soon as the audiology was free,and of course no call back,this isn't the first time this has happened”
“Will not say happy.
Disappointed actually.
Recent experience was too much technology.
Initially sat on chair which was too low to feel comfortable on.
Analytics are fine to some degree but my main question is:-
Why was I asked to pay £267 when, having been told my eyesight hadn't got worse that much ?
Why did the practioner who carried out the IT exam referred me to hospital?
Why did the salesperson quote a ridiculous price when I only needed lense replacements ?
Confusing and disappointing.
Feel that the emphasis is on hard sales targets somehow aiming towards private clients because of NHS crisis”
“Just seeing a lady comment on how bad worthing specsavers is, I can confirm this too. Optics is a small world and the optometrist director “dennis” thinks he has an amazing reputation with him proud to hold 100percent conversion rate but in actual fact his patients go elsewhere and then other opticians have to explain to these poor people that you should never have been sold these glasses in the first place because you have cataracts. Avoid specsavers worthing if you want real patient care.”
“I visited the Farnborough branch of Specsavers to have my eyes checked. The hard sell began before I had even had my eyes tested. As I need varifocals, the salesman was trying to sell me £215 technical lenses even though I didn't need such a high specification. It was then suggested that I could do with 3 pairs of glasses. I then went for the tests and the optician herself was professional and excellent. Coming out of the exam, the super salesman would not leave me alone to choose new frames and was pushing for me to pay for top of the range add-ons. It was when he mentioned that I needed the 'Ultra Clear Superclean' treatmentas this 'treatment' made the molecules of the reactions process to work faster that I had had enough. As I needed glasses urgently, I have now rejected his offers but still spent £380 for twos sets of mid price frames with the new lenses. I won't be going back in the future. Hard sell before the tests? Oversell before and after the test? I don't think so.”
“I recently had a fantastic experience at Specsavers, New Plymouth Devon Street store. After months of searching for the ideal glasses to address my specific eye issues, their team was incredibly patient and supportive. They took the time to explore every option from Progressive and even contact lenses and ultimately helped me find the ideal pair of Bifocal as a solution. Their kindness and dedication made all the difference. I can't recommend them enough!”
“Worthing branch.
I needed to order some replacement parts for my privately purchased hearing aids and telephoned. Impossible to speak to an actual person, just advised to leave a number and be called back "within 48 hours"! What sort of service do they call that? I call it diabolical.”
“Cannot stand this company. Staff nearly always rude and/or incompetent. I never leave reviews to slate a business but with Specsavers, I felt compelled. Avoid at all costs.”
“What a fantastic store we have here in Poole we are so lucky. My hearing aid stopped working. I went to specsavers in Poole greeted at the door by friendly and helpful staff, who took my hearing aid and gave it to Lisbeth an amazing audiologist who fixed my hearing aid, I would like to take this opportunity of thanking Lisbeth for successfully fixing my hearing aid whilst working around her busy schedule and enabling me to go on holiday today with the joy of being able to hear people, well done specsavers.”
“I worked for this company for over ten years. I will continue to speak out about their corruption to try and save patients from this awful donald trump conveyer belt money making scammers. They bully their staff and optometrists to produce the highest conversion rates, this leads to optometrists changing your prescriptions by tiny amounts that you wouldnt notice and then telling you to buy £400 varifocals. One thing the public does have on their side, is if they really think to themselves, can i see the smallest pront on that reading chart with my old reading glasses? If the answer is yes, you do NOT need new glasses. There will already be thousands of customers who have experienced this, paid money, then given refunds or prescriptions changed back to what they already were. Please stop endorsing these horrible, corrupt retail directors who have zero patient care.”
“as someone who struggles with anxiety (health) the woman i had calmed me down and even shared some of her anxiety’s helping me understand that it’s not just me. i honestly appreciated that so much just knowing that isn’t in her job description! thank you”
“My problems with Flint Specsavers started pre covid when I paid rather a lot of money for glasses I couldn’t see through and which also had crooked interchangeable arms. It was difficult to get anybody to correct these problems during covid so I put up with them. Post Covid I then went on to purchase another pair of expensive varifocals where once again I had vision problems. Maybe it was because I couldn’t get on with varifocals I thought so I then went for an eye test earlier this year to have single vision glasses made. Once again I could not see clearly, Specsavers gave me another eye test a week later with different readings!!! Another pair of glasses were made and guess what…. I couldn’t see through them. I was told this was because I had the ….start…. Of cataracts which were not too bad, so wouldn’t have any impact on my sight. In desperation I returned the single vision glasses and I got my money back. I was made to feel quite uncomfortable during this process, there are some very nice staff and there are some staff that need further training in customer service at this particular Specsavers. I then decided to go to another optician at a £30 cost for an eye test (as my free national health test had been used in Flint). There it was discovered I had a full blown cataract and I would never have had clear vision until it was corrected. My gripe is, this has cost me a lot of money over the last few years. Why was the cataract not picked up by them. Are the machines they use faulty or is it incompetent staff, because something or someone is very wrong. Can cataracts grow to be full cataracts in the space of 2weeks???? I now would not go back to Flint Specsavers as the trust has gone, and finally some, not all of the staff, need further training in customer services.”
“Had appointment today 19/09/2024 got there on time to be told there was an hour delay as they were running late . If we had been late it would have been oh dear can’t see you etc . The lady on reception was rude when hubby told her we couldn’t wait , they think that customers have nothing to do , I am disabled but had to go with hubby as he has onset dementia he can’t remember he’s lost the ability to recognise where he is , we also put my daughter out as she drove us in and picked us up and the damn receptionist had the nerve to say “ well you will have to make another appointment “ well guess what Specsavers we shall definitely never step over your threshold ever again you’re a joke”
“FREE CONTACT LENS TRIAL (ONLY FOR £25) - DISHONEST COMPANY
Advertised free contact lens trial in Walton on Thames. My wife went in, asked a few times if it's absolutely free, they confirmed it is. Saw her recent glasses prescription from another optician didn't do any eye test. Told her she doesn't need a new lenses eye test. Then forced her to pay a "consultation charge" of £25!
She paid and then later checked the receipt, it said the charge was for an eye test!
When we went back to challenge the charge and they fist tried to patronise and made faces. Started talking themselves up instead of apologising for charging incorrectly.
Never have I ever seen such a condescending staff on specsavers. Time for specsavers to start sending their staff to some professional behavior and honest conduct training.”
“The service at Specsaver Camden High Street has dropped a lot in quality of care and service. I have been a customer for 14 years and I have never been treated so badly. 2 weeks ago I had an eyes test and I had to wait 40 minutes and the attention was not very good, but today with my contact lens test it was worse, not only the 40 minute wait again but the quality of the test, the person who did the test The test took only less than a minute for me to read some letters, when I asked her if she would only do that, she told me that I didn't need any more exams (after 2 years of my last test and I remember it was more complete), the treatment of this person She was not very friendly and then when I paid for the contact lenses and the test, I told her that I was not happy with the test and she became aggressive and raised her voice in front of the staff and customers, she told me that I was rude by telling her that I was not happy with the test (but I only told her that in private), when I asked to speak to the manager, they told me that he was in a meeting (they didn't even go to ask), unfortunately I will pick up my glasses and contact lenses next week and it will be the last time I go to Specsaver, there is no justification for treating a customer (or anyone) badly, it hurts that their good reputation from years ago has turned into bad customer service.”
“I was in the Mayfair store on September 11, 2024. While waiting for a service representative, I heard a call with Jude. She is so amazing, her customer service was 1000% awesome. I hope her manager knows what a gem she is and needs to be kept within the folders of the company. I would highly recommend her any day. I have had in the past previous great experience with other staff, and believe the company is doing something right. Thank you Jude! Good luck to your bright future in Customer Service.”
“I had bio vocals and couldn’t get on with them, I went back to specksavers Patchway in Bristol and was seen by assistant named Sarah and she was absolutely wonderful, she was able to sort out my issue there and then and I even ended up with some money back that I had saved, overall my experience here today was fully satisfactory and brilliant service from Sarah, I have full faith in this company and store”
“dont ever go to spec savers , they just courced me to have an anxeity attack by constantly argueing with me to pint i asked to re shedual n they just kept saying its up to u and kept arguing , even tho they messed up my lences, refused to belive me my eyesite is blury close up with glasses off, told them to keep glasses n refunded me only issue now is i lost free voucher cos used witch now means i have to wait 2 years before can get it done again elsewwear”
“I had an eye test last year, after being sold two pairs of glasses I couldn’t see out of, I’ve been for another eye test today and my eye sight has improved and they won’t admit the test was previously done wrong, nor will they swap my lenses to the new prescription (clear lense)”
