“firstly the eye test was not thorough second they did not seem to have the frames i wanted encouraged me try the one they had which does not fit comfortably and when the new glasses came the prescription was wrong I could see better without them I now have the right prescription now but still the frames that i do not like I am considering asking for my money back it is not cheap”
“I have used specsavers many times for my glasses. Usually my experience is excellent but this time I was very disappointed. First was the day I went with my husband to get our eyes tested and to get new glasses. The best way to describe the experience was very rushed. They asked us could we both go in together which we agreed to but both of us felt the same afterwards, we were treated as one rather than two and both of us felt we got half the normal service. Then the collection of our glasses is where it unravelled for me. We arrived two weeks after our glasses were due for collection as we didn’t get a call or message to say they were ready. My husband’s glasses were there but one of my pairs was missing. The reason for the absence of these glasses didn’t make sense, something about a crack appearing in the lens that morning as they were making them in the laboratory, remember this is two weeks after they were supposed to be ready! The lovely girl assured me she would get someone to ring me when they were ready for my next collection. No call came. Considering I was spending over 700 euros, I feel it was a very poor service and doesn’t give one confidence in the product. I don’t live in Dublin so each time is a trip. Honestly, I’m not certain if I will ever use Specsavers again.”
“I arrived at Specsavers Fuengirola a few minutes before my appointment was greeted by my name and ushered to a darkened room where Louise did the preliminary tests. She then introduced me to Amina, the optometrist, who went on to do a thorough eye test. Amina gave me easily understandable explanations and recommended that I get the new prescription but understood my reason for not doing so at that moment. John then went through the cost of the spectacles and gave me a written breakdown of the cost of the new glasses and told me to return whenever I was ready. At no time did I feel pressurized in any way to fill the prescription. I felt very comfortable and at ease throughout. I have been going to the Fuengirola branch of Specsavers since it first opened and shall continue to do so. Thank you all.”
“Optometrists were very good. Sales, not so. Suggested I obtain a frame elsewhere, which I did, then they said they couldn't fit lenses to it. I did that elsewhere too (varifocals). Visited again to see if they could provide simple single vision frames and lenses as I was attracted by the £69 two for one offer. Turns out it's extra for scratch resistant lenses, and extra for tinting, etc. The cost swiftly exceeded £150. No thanks.”
“Spec-Savers Moreleta Park. The service I received from spec-savers was just wonderful. From the ladies at the reception where I booked the appointment to the last interaction when I received the glasses. The ladies went above and beyond to interact, explain the eye procedure, and assist us in getting the right glasses. Keep it up ladies, you are a great team.”
“Went for an eye and contact lens check on Sunday at Specsavers and I was very impressed with the service I received from Daniel . He suggested I needed some eye drops which zi purchased . The next day I tried to use them and couldn’t get them working so I returned to the shop today and explained I couldn’t work the bottle and could I have a different type of bottle that I could use . I was told that they wouldn’t do that as I had opened the bottle but of course Zi did only to find it wouldn’t work . He squinted it on his had which Zi could do , however when it was over my eye it would not work . He asked a colleague who I assumed was in charge and he didn’t even lift his eyes up . He just said no .
I was upset by his attitude and left the shop and went to the pharmacy in Tesco who very kindly showed me how it worked . Just a little kindness and customer care was all that was needed . I won’t be going back to specsavers where I have contact lenses and 2 pairs of glasses . I hope someone learns something from this review .”
“Had been with this company for many years, and then get completely let down with poor service in regard to broken glasses, frame failed after 10 months through a poor weld on the metal. Go into store to get fixed and the told
1. Cannot repair
2. Discontinued not available
3. Have to choose anotther pair, with impression confirmed at no cost to me.
Revisit Witham store to choose glasses only to be told I have to pay for the lenses and that only the frame is covered.
How can you sell a product and then say you dont cover half of it??
Cancelled my account, not impressed by response or service offered.
Disgruntled in Essex”
“My father is 97 and suffering from dementia and lives in a residential home.
Specsavers visited to give people an eye test.
They tried to convince him to spend £340 on 4 glasses. They doubled his order in case he lost one. Definitely a case of sale before customers care.”
“I went to the Stroud store for a new pair of spectacles having had an eye test there 5 months before. I chose two new frames from the 'buy one, get one half price' selection and almost immediately ran into questions from the assistant about where on my nose I rested my glasses! I stayed with my choice because what was on offer wasn't that great but found myself in a tedious and overlong examination of my gaze combined with endless questions about how long I spent on screens of all types (and books). I found myself being steered towards having two types of lens on the basis that you now apparently need a pair of glasses for screen use and a pair for reading (and I'm sure they'd love it if you agreed to another pair for phone as opposed to computer use). Having finally escaped, I decided overnight to phone and say I just wanted two pairs of specs to the same specification which reduced the price by £50, because, of course, two different lenses are two different prices! A week down the line, expecting my new glasses any day, I got a call that the overzealous young man who sold me the glasses wanted to do some procedure beginning with ablation.....I never found out the whole story but assumed this was another gambit aimed at selling me more sets of glasses at double the stated cost. I was infuriated and cancelled my order immediately. They did at least refund without asking why. Beware of dubious practices with these people. Never again.”
“Specsavers on Lonsdale, North Vancouver provided a comprehensive eye test for me as a senior, at no charge. Service right across all staff was professional - excellent.”
“Hi the prescription they gave me at spec savers was wrong where I had 2 falls black eyes with falling I new they were wrong took the prescription from spec savers to another options had them made but was told when I had my eyes tested again was told the prescription was to high that's what's caused you to fall violet headaches 2 black eyes with fall I drive and this could have caused a accident bruised I'm 75 need new knee have LS AND CNH HAD TO MAKE 8 JOURNEYS PETROL TIME GP HOSPITAL MADE ME I'LL THAT DAY I WAS TESTED IT WAS PANDEMONIUM SEATS SOILED WITH STAINS RIPPLED DIRTY TOILET DISGUSTING 1 HR LATE WENT TO PIC GLASSES NOBODY TO DEAL WITH ME MY APPOINTMENT WAS CANCELLED 2 TIMES I RANG THEM THEY WERE VERY RUDE TO ME PUT THE PHONE DOWN TWICE ON ME THIS WRONG PRESCRIPTION COULD HAVE CAUSED ME MUCH DAMAGE 10PDS TO HAVE YOUR EYES SCREENED SHE SAID IT'S A 150PDS IN AMERICA I SAID WE ARE IN ENGLAND AND I ON GAURUNTEED PENSION CREDIT I HOPE YOU TAKE THIS VERY SERIOUS HAVE REPORTED THIS I ANGRY AND IT CAUSED ME STRESS AND 2 FALLS I WILL SEEK LEGAL ADVISE I HAVE RUNG AND SPOKE TO LINSEY AND EXPLAINED WHAT AS HAPPENED AND I GOING IN TO SEE HER NEXT WEDNESDAY JUNE MATTHEWS MOB NUMBER IS 07598588156 PLEASE RING ME WITHOUT FAIL MY EMAIL ADDRESS IS JUNEOATES48@GMAIL.COM”
“From a flickering light whilst waiting, to the first test being undertaken in a space where people were coming and going (ie not private), to the broken chair and the ineffectual person who tried, through mumbled breath, to upsell every option, I left feeling underwhelmed and a bit annoyed.
Optometrist was great I have to say but the chap before measured my current glasses incorrectly so it all felt a little disconnected and unprofessional.
Would expect a better service given the prices. They are not cheap.”
“I ordered bifocals having ecplained to the optometrist then I have been using fixed long distance glasses for driving and tv/cinema, but can't read the car fuel guage, and also work with an audio mixer with a screen at about 75 cm distance, and need both this and the stage in focus. The optomotrist recommended bifocals and I have been trying them for a few weeks but for driving ahead vision not good almost the same as not wearing glasses, sizeways looking at junctions, out of focus, as is looking in wing mirrors. So useless, and even potentially dangetous gor driving, their principal use.”
“My name is John legge and I wrote a review 2 days ago regarding the poor level of service I received at the Clacton on Sea Branch . I have since received a phone call and invited to return to the Branch this morning 27.07.23 at 9.30 , I met the manager a young lady called Teala , she had my glasses frames examined in the repair department and then offered me a new pair of frames . I have to say Teala has restored my faith in Specsavers , this young women has excellent social skills and a very professional approach to customer care . My new glass frames are perfect. Thank you Teala . Kind regards, John Legge”
“My name is John Legge , I bought a pair of glasses from your Clacton on sea Branch , 68a Pier Avenue . CO15 1NH , on the 24.04.23 . I visited the branch this morning and explained to the assistant Mr Joe Twinn that the lenses keep falling out . He told me it was a design fault and nothing they could do . He offered me a 50% discount on new frames , I told him this was unacceptable , the frames are only 3 months old . I think this is sharp practice selling frames that your staff freely admit to having a design fault and I expected better from Specsavers. John Legge”
“Normally I have good service from Stockport Specsavers. I have no complaints against the optometrists who are highly qualified and professional. Yesterday my appointment was at 11.25. At 12.30 I was still waiting. I was told I was next but I started to have a panic attack. I would have walked out if it wasn’t for the thought of having to go again. The manager apologised but I’m afraid that’s just not good enough. In the meantime my husband had to move the car from the car park we were in as he’d run out of time. In the middle of all of this my husband had an accident in the car. The manager said he hoped he was ok. Surely the very least I could have was an explanation of why I had to wait so long and a follow up call today to see if I was ok. A lady with the same appointment time went in ages before me and she arrived later. The system is flawed. I’m really unhappy with the lack of information as to why I had to wait more than an hour. Other people have complained about the same thing and nothing has been done. What’s the point of writing reviews if things are not rectified?”
