“My wife and I visited your Dewsbury branch this morning. From start to finish, the service was exemplary. Indeed, it was a whirl of efficiency and compliance with health and safety measures. Well done to ALL who work there.”
“I WOULD LIKE TO THANK THE STAFF AT SPECKSAVERS IN CARLOW, FOR LOOKING AFTER ME IN SUCH A KIND AND PROFESSIONAL WAY. I HAD AN EYE TEST, AND PURCHASED SPECTACLES, THANKS. JOHN SHERIDAN”
“tamworth branch went for eye test was told everything ok did not need new glasses i told them my vision was weaker in one eye and was suffering with dry eye bought the eye drops and heat pad no good phoned them back up to book another eye test they told me to go back to boots where i bought my last glasses from 2yrs ago as they could do nothing for me will never go to tamworth again used to use kiderminster branch and they were excellent”
“Indooroopilly Specsavers - I am very happy with their services with very pleasant and helpful assistance from the staff. I had an eye check by optometrist Son followed by Isabelle who went out of her way to assist me with my glasses frame selection.”
“Just got my new glasses today, fantastic service from the alfreton branch, all the staff are brilliant , from start to finish, great contact cant fault them , and a big thanks to Colette .”
“I visited the hearing centre in Specsavers Sutton, SM1 early Nov 2020. Amazing helpful staff especially in these tough times. The hearing manager was informative, helpful and considerate of my husbands needs. All staff I encountered made me feel welcome and also safe within their store. I hope their efforts are recognised and rewarded by area/regional managers.”
“My experiences with Specsavers has always been awful. I went in this branch to make an appointment to try on some frames. They told me l couldn't, and had to rebook an eye test even though l had recently done one with vision express, l just wanted a new frame. I decided no 'biggie' l do a new test if that is what's required to try on some frames. Did the test, looked at the frames and couldn't find one to fit so I told the staff l would have to order on line and bring it in for deglazing to which the staff agreed that it would be ok. l bought one online, booked my visit and went back to the same branch. At the door l explained to the staff my situation, she started frowning and then proceeded to ask me if l had a receipt for the new frame (which was in the seller package) and that l could have stolen it from the street. I was so depressed about this situation never the less l showed her the email from the seller which she couldn't understand anyway. Most of the staffs' behavior and attitude at this branch are just incorrigible and always making all sorts of regulations on the fly. I hope l never visit this awful Medway branch ever again.”
“Not a bad experience this time. Could someone enlighten me why I had to pay £253.00 for new lenses to be fitted to the glasses I previously bought from specsavers. I think they are there only to make money. I have used Specsavers for years but I won't be going back. Bloody RIP off. In fact I may take this to Angela Rippon at RIP off Britain”
“Visited Crosby store Eye test good explained things really well. Bought a pair of glasses £169 with a pair free Paid to have lens thinned down final cost over £490 came back really thick told assistant not happy she said thats what they did, went back a few days later manageress sent one pair back still thick on return both vision and area of vision worse than old glasses. New glasses sitting in a draw useless would never go back there, going to Asda in future and price you see is the price you pay.”
“Excellent service as always at my local Colchester Branch.
Really good service and communication with Rupal Patel, making my five year old child at ease.
The store was very clean and was being cleaned whilst I was there. Always plenty of staff available.”
“Specsavers takes so long to get anything done. It took me 3 days to try and find out my contact lense prescription from the limerick shop, which is needed for me to buy lenses each month in Cork. I still do not know what it is. They do not share their customer information across the shops, so it is extremely awkward and archaic system. In Cork, after waiting 30 mins, I was told to go home and that I would be phoned because Limerick would not answer the phone. Also they did not have my contact lenses in stock. I was never called back. A few days later, I tried again. In the end the manager in cork rang me and said that I had to get my eyes tested again for 25E because the Limerick shop were not answering their phone and they cant give me my lenses since they do not have my prescription. Bear in mind I buy my lenses every month here and the last two times I was in there I specifically asked for them to leave a note on my file so they have my prescription saved. They said they would, but not sight nor sound of my prescription saved on their system. I decided I am done with how difficult it is to deal with Specsavers and the time wasting. Not to mind 50E per month for lenses. I still needed my prescription to buy lenses online. I rang Limerick who answered straight away. The lady would not tell me what the strength of my prescription is. I cannot remember which strength is for my left eye, and which for my right and I need to know this. I am pretty fuming about this. I will be taking my business elsewhere and I have spent many many years as a customer in specsavers. Very disappointed.”
“This organisation should now reinvent themselves with a name change.. I understand they named themselves as spec..savers I cannot see the savings £35 for an eye test is not saving.. this is quite typical a business starts by creating value and when expand to succès reality is lost a d greed sets in
Their prices are a rip off they do not demonstrate care for customers to save in particular at this terrible time where many people are struggling financially
I urge all to use small independent opticians at the very least the public can create value by supporting a small business who is probably owned by one or two people who also have a family to support and for the greedy to get in touch with reality demonstrating gratitude and not to rip people off”
“I wanted to demonstrate my disappointment with the store. I did a eye test for contact lenses. I bought my lenses, the same that I have used for years at another store (which is my right), so I put them on I couldn't see 100% well. I went back to the store and explained the situation but nothing was done, I would have to pay another test. If my degree was verified wrong why should I pay another test. Fast service without giving due attention to the customer. I don't recommend it to anyone.”
“Used to be great value and good service, now just I just get a good examination and then pushed into spending as much a possible on glasses. I won’t be using them again. Much cheaper elsewhere. If you have an examination there just pay for it and get your glasses elsewhere”
“Be very careful when your taking a vulnerable person or a carer of a person who has mental health issues as the staff at biggleswade branch have a great way of trying to hard sell products that they don't need I see this happen once while waiting for an eye test to an ederley lady and the person who I took also had the same thing happen to her and became very distressed and upset about the whole situation so be very careful”
“Today I visited Widnes at 9.15 am to get help with my hearing aids. The lady who sorted the problem...Emma was brilliant. The service extended to me was brilliant. Though largely the problem was of my own doing, she sorted us both out ...me and the aids!!”
“I spent over an hour in store then a good half and a hour choosing glasses (due to the member of staff who was ‘helping me’ constantly passing me glasses I didn’t like!) then I was asked were the glasses for reading or computer work. I explained that I had told several members of staff it was a corporate eye test. Eventually I was told my prescription hadn’t changed and that I had seen a trainee optician who was supervised (which he wasn’t!!) Next day I phoned the Store to ask the manager to contact me and have heard nothing. Awful service all round and I still have no idea if I need new glasses!”
“This is very poor! I’ve walk over an hour into town to be turned away! I’ve booked my appointment and then been told to do it at home. The website has let me book the appointment!!!!!! I want to talk to the expert not have some computer tell me I’m ok. I could have been working and earning money but instead I’ve wasted 2 1/2 hours!
Sort it out !!
Not happy.”
“Had an eye test yesterday. After initial assessment, I was told to sit in waiting area, which I did for 20 minutes. Only person sat there, when an optician can up to me and said sorry for wait, paperwork wasn’t put in wrong tray and that they could find me. I was still the only person sat there.
Absolute shambles.😡😡.
Then to day received an appoint for eye test in December. Talk about incompetence. Needless to say I will never recommend or go there to Gloucester branch again.”
