“I am not a customer of Specsavers , but today while In Nottingham one of the nose pieces came off my glasses and was very uncomfortable to wear, I took them into Specsavers and they replaced them both and cleaned my glasses no charge ! Great service and nice staff . Thank you Specsavers.”
“I was refrerred by the eye clinic to specsavers for an eye test. They discharged me five years ago as partially sighted. Now I amcompletely blind and need proof. Eye c linicasked me ask him to fax the results to them. Isaw Shakil Bashir. He told me he was unable to fax the eye clinic and just gave me the prescription In other wards not interested.”
“I went to collect my glasses yesterday I had decided to buy designer ones I was given a spec saver box when I asked about having the matching box I had a 'tut'.
Furthermore on arriving home I found out I had been given a used cloth to wipe the glasses. Very unhygienic particularly in todays climate
I have called the shop (Reading) twice asking to speak to the manager however for some bizarre reason I've had no response.”
“Wolverhampton branch very poor customer service received. Felt very uncomfortable being in the store, it was obvious the staff were unhappy in their working environment. Told to stand there, then sit there, after waiting 20 minutes I stood near to a display to look at the spectacles and was told ‘you have to sit down don’t touch anything’. I explained I had no intentions of touching the glasses and just wanted to look at the selection. Sat on a chair placed on a stairway which was obviously a fire obstruction and should not have been used as a seating area. Didn’t order glasses today and won’t be returning.”
“Awful customer service. I went with my 80 year old mum on 16/8/20 to order some new frames at the Eastleigh branch. She was offered the ones in store, paid £105 including the £5 delivery charge and was told she would get them 24/8/20. After many calls to customer services and having to leave messages, someone only got back to me twice. The second time I gave my phone number and the lady said she would get back to me ASAP once she's looked to see if my mums glasses had been sent or whether they're still in store. I never heard back! I then emailed them but again didn't hear back. I don't live local to Eastleigh ( about 90 mins away) so im very angry that I'm getting no response or explanation and my mum is still without her glasses. 1/9/20”
“Specsavers in Bromley do not know what customer service is. They broke my glasses and did not inform they had to be sent back. When they were ready as in last posting had to queue for ages and no one seemed to be monitoring customers who were waiting. Complained about their service and eventually they offered me a pair of reading glasses to the value of the frames I had bought. Lockdown happened and I went back a few months later and they had no record of that offer and revised their offer. Picked a frame which I liked and assistant was about to process order but then I was told I could not have them as they were in the wrong stand. Complained to their head office in Guernsey who were very polite and forwarded my complaint back again to Bromley and still waiting to hear from them but I know I never will.”
“I queued up to collect glasses and then was told to queue in another location to receive my glasses. There was no-one serving customers and when I asked for assistance I was told to wait and to be patient. The lady who saw me at the reception was meant to be the one helping me but she kept seeing to other people so I was being ignored while others were being seen. This is the 3rd time in this branch and every time there has been problems caused either by untrained or unprofessional staff and I recommend customers to go to any other branch as they cannot be as badly trained as the staff at this location. I was told by a male member of staff with earrings in each ear to just leave if I can not be patient, he then when I was complaining about the service told me to 'Shut Up' just loud enough for only me to hear. Then he called the Police as I refused to leave without my glasses that I had already paid for. I had to deal with the embarrassment of 5-6 police coming to the scene for just me.”
“Specsavers sell JCB work glasses but do not accept any repair. I bought two glasses from them, one for everyday use and another jcb safety glasses. As you expect they would be able to repair your safety glasses, but no. This is ridiculous. My glasses broke one of the legs. I paid for them over 80£. When i got back, they claimed that only JCB does repairs to safety glasses and this minnor damage cost 70£ to repair. Do not use they services they are rip offs.”
“Specsavers sell JCB work glasses but do not accept any repair. I bought two glasses from them, one for everyday use and another jcb safety glasses. As you expect they would be able to repair your safety glasses, but no. This is ridiculous. My glasses broke one of the legs. I paid for them over 80£. When i got back, they claimed that only JCB does repairs to safety glasses and this minnor damage cost 70£ to repair. Do not use they services they are rip offs.”
“First time using Specsavers (Longbridge) as it’s local. Been wearing glasses/contacts over 30 years but now need varifocals. Wanted my frames reglazed and was told it would take a maximum of 2 weeks. Now in the third week and phoned to chase (2nd time of calling as first time I was told they’d be in the next day), now to be told my lenses were out of stock and will now take another week! Why I wasn’t told this when I originally called I’ll never know. They said they will mark my order urgent, really disappointed with the lack of communication. Surely they could’ve called out of courtesy to let me know there would be a significant delay. They were extremely quick when taking nearly £300 off me for my lenses. Once I get my glasses whenever that may be, I won’t be using them again. When I call the staff are abrupt and don’t listen, they don’t appear to realise how important it is to be wearing the correct glasses when you’re struggling to see properly. I get the impression that the shop floor staff couldn’t care less.”
“I made an appointment for elderly mother to review her hearing aides as she has struggled for 5 months shielding. An hour before appointment Linda the Director at Romford branch called to say it was a provisional appointment and she had to rearrange. We had to get her ready and arrange transport and this a Director left mum upset and confused. Totally unacceptable. Thankfully they have people like Debbie in central and Marie in Romford who care and sorted appointment for 11.15. Linda acted in a very poor way. You cannot cancel one hour before and no one ever mentioned provisional appointment. Very poor approach by supposedly the Director of Romford Specsavers. Unacceptable and shows total lack of care about an elderly customer. Linda also promised mum a call back in 30 minutes as she was so confused but that didn’t happen.”
“In July /20 i went to specsavers for eyetest as i do biannually. I know i now need reading glasses. Been wearing glasses from a very young age.
The frames i was interested in where not even on show in store (Nuneaton branch). Dispenser said she would order them in and give me a call to come in and try them out and choose lense style.
I got the call a week later whilst i was driving so could not answer. Later that day i returned the call, which I recognised as the branch number with the local dial code- put me through to a call centre which had no idea about my issue. They said they would get the shop to call me back before the end of the day, because i wanted an over the phone quote for frames and lenses (covid requires an appointment to see shop staff and i felt this was not needed for mearly a price quote).
Guess what? Over 4 weeks later im still waiting for that call. Its a good job its only for readers and not my main everyday specs i need to replace.
Not happy with the follow up service one little bit!
When i took eye test i was in the shop for 1h 15mins and came out wondering why it took so long.
With covid, i understood that customers where being fast tracked through the eye tests.
1h 15m is not what i consider fast tracked and if i didnt have to remind staff i had a parking time limit, i would have been in store much longer i believe.
Take from this what you desire, but whether i use specsavers in the future- im not so sure.
PS. The day before eye test appointment, which i knew already. I recieved an email, a text and a phone call to remind me. The only thing i didnt get was a pigeon with a note attached to its leg!!!”
“I would give NO stars if i could.
I thought i would give Specsavers Burnley a go as it is more convenient for me But OMG what a Major mistake
First and Last time!!
I have been wearing spectacles over 30 yrs and have Never known anything like it!
The staff were rude and obnoxious and i came home and cried every time i had been in the store as i was treated so badly
I also ended up paying £230 for One pair of £69 Varifocal spectacles that i simply cannot wear.
The Asian gentleman who fit my spectacles had no patience with me and would not listen to me at All, was off hand, very abrupt, giving it look here, look there and keep your head still etc, almost shouting at me, he made me feel completely demoralised and stupid
No respect what so ever, I am elderly and so i struggle
Then when i collected my spectacles they needed adjusting as were a bit loose so a young girl completely bent both the plastic arms out of shape.
She has bent them long before they reach behind either of my ears so now they don't fit and has completely ruined them. They throw the varifocal out completely!!
She Also refused to listen to me as thought she knew better.
No she didn't, I have Never before in my 30 years had my glasses arms bent and ruined in this way, There was no need!!
My £69 spectacles cost me £230 for one pair as i need thinning But these have Not been thinned at All!!
They are the Thickest Heaviest lenses i have Ever seen and i have been wearing spectacles over 30 years. They are far too painful to wear for even ten minutes.
I am a pensioner on a very limited budget and cannot afford to loose this kind of money
I have Never known anything like it in my life, my daughter is looking in to who to complain too above the people in this store.
Truly Awful experience. I usually use Asda or Tesco where my lenses are Always thin+light, Not buldging out of the frames and who both have friendly, kind and courteous staff.
I was willing to pay a bit more just for the convenience But i will Never again go near Specsavers!!”
“The lens of my 15-month old glasses is damaged. Clearly a question of warranty. First I was told by phone that I get it replaced f.o.c., because, due to lock-down warranty is extended. Next, I get a phone call that I must present my glasses in the Worcester shop. Understandable. There I was told that no warranty extension does exist and I must pay £ 254.00 for a new lense. When I looked sharply at the member of staff, she came immediately up with "we can do it for 50%".
That is very questionable customer management at the Worcester branch and the following clumsy and very misplaced argumentation by the store manager was a total waste of my time.
What does Specsavers offer others don't do? Nothing. With such customer care, neither my wife nor I have the need to consider Specsavers after many years again”
“Satisfactory experience at the Stanmore branch of this opticians on Church Road having my first eye test, although made to wait about half an hour longer than booked. Frame selections are okay, but a little more variety would be welcome! Staff service was fine but again could be bettered with a little more listening and understanding of customer needs.”
“Satisfactory experience at the Stanmore branch of this opticians on Church Road having my first eye test, although made to wait about half an hour longer than booked. Frame selections are okay, but a little more variety would be welcome! Staff service was fine but again could be bettered with a little more listening and understanding of customer needs.”
“I visited your Morayfield branch and found Ben to be most helpful, considerate and such a wonderful chairside manner. I highly recommend his assistance, warm personality as he makes you feel so comfortable and relaxed. I do suffer with anxiety and with Bens skills/mannerism I was totally relaxed. Great representation for front line at your store. Thanks Ben and appreciated. Regards Debbie M”
