Sport Chek Reviews

Name: Sport Chek
Rating: 1.63

1.6 Rating 501 Reviews

15 %

of reviewers recommend Sport Chek

Company Reviews

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Metrics

1.6

Based on 501 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Sport Chek 5 star review on 1st April 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered pants from sportchek. After 10 days when I did not receive my order I called customer service. They said we will contact canada post and you will get an answer after a month. So please wait. In short my money is blocked. Horrible customer service would definitely not recommend any one to order online from sports chek unless you have lots of time in the world to keep giving them calls for the rest of the year.”

Helpful Report

Posted 4 years ago

“I am giving it one star just because of bad customer service that we have experienced yesterday at Sunridge mall location. This is not the first time but the second time in two weeks that we have visited this store and bought stuff worth of around $800. Both times their associates were very grumpy, they were not warm and welcoming. What has pushed me farther to write a review is our experience at this store yesterday , while we were shopping we were told very rudely by one their associate that "store is closing in like a minutes" and she literally stared at us and rolled her eyes as if we were idiots and we did not understand her. I understand that its our fault that we did not manage our time properly but we did'nt deserve to be humiliated, this is least what we expect during this time of COVID. We proceeded to check out and met with this most rude associate that I have ever seen in my life. She was mad while she was processing our items as if we have commited a crime by coming late in the store. Then I handed her over some gift cards we had. I did not check their effective date -my mistake. But instead of telling us politely , when i said i have gift cards and I would like to pay with them she said " yes and what about them" in a very rude way. Every associate in that store looked very grumpy and rude. I think they should be trained on being polite to customers better. I have worked in retail myself too and never have I ever been rude to a customers even if they were. Your associates need to be trained better in dealing with customers teach them being humble. This is least we expect when we are visiting any retail location. Atleast during this time train them on being nice to the customers.Smile and be humble that's all we ask.”

Helpful Report

Posted 4 years ago

“Horrible experience! If I could have, I would've given them no stars at all. I tried ordering a punching bag and the day after I place the order they email me saying that there is an issue with the credit card I was using. I call them to clarify what the problem was and they could not seem to find one so they suggested that I purchase a gift card and try using it to buy my punching bag... After ordering the gift card I get another email saying the transaction did not go through and that there is an issue with the card. I call customer service and they say there is nothing they can do to help me, instead they tell me to call my bank. Their customer service is ridiculous too. This has not happened once, not twice, but more than 5 times. If you can, try to avoid ordering online from them, its really not worth the trouble.”

Helpful Report

Posted 4 years ago

“Disgraceful customer service. Ordered a bike for my son on May 25 and received an email with a UPS tracking number on May 28. The tracking information stated "label created". Nothing has happened since then - no updated shipping information and no goods. I cannot call Sportchek because they aren't answering their customer service number. I called UPS and they said that the bike has not left the Sportchek warehouse and I have to take it up with Sportchek. Because Sportchek don't answer any calls I was forced to go into one of their stores to follow up. A very helpful customer service person in their store informed me that there was nothing they could do because on-line orders are managed separately and I that I needed to send an email to a specific email address to cancel the order and obtain a refund. Last Tuesday June 9 I sent an email to Sportchek and as of this morning June 16, despite a subsequent follow up email I had not received any response. After another email sent this morning they finally responded and stated that they cannot provide a refund because the package was with the carrier and they tried to throw UPS under the bus by saying UPS were several weeks behind with their deliveries - which is completely untrue. The problem now is that they don't know where the order is and would rather blame the carrier than actually try and fix the problem. So 3 weeks after ordering I am down $500, have no bike and no way of knowing if I'll ever receive it and no means of getting my money back. Such a terrible experience. DO NOT EVER ORDER ANYTHING FROM SPORTCHEK.”

Helpful Report

Posted 4 years ago

“I can't even get ahold of them on the phone wtf? IDEK how people are getting ahold of them in other reviews. THEY canceled my order NOT ME and I cannot seem to get my money. what is going on??????”

Helpful Report

Posted 4 years ago

“Order is now 9 days late. They offered to start an investigation which could take up to 3 weeks. My goodness it will be fall before I get the bike I ordered. They simply don't care and are quick to blame the carrier rather than try and resolve in a timely manner. Last time I shop at any of their stores including Canadian Tire.”

Helpful Report

Posted 4 years ago

“I ordered a bike on may 23 supposed to be delivered 5-7 business days . I haven’t received it to this day. I spoke with customer service and the person I spoke with he didn’t know where my order is he recommended that I should wait another 5-7 business days while he investigated the situation. Wtf”

Helpful Report

Posted 4 years ago

“I ordered a pair of Shoes on May 23rd. These were a gift for my child birthday on June 9th. I called in and was told Canada post has had them since May 26th and it was on them now. I’ve called Canada post multiple times and was read the “Covid19” generic statement over the phone. They could not give me date or reason all I got was call back if you do t have them on June 29th???????? Seriously why as a consumer wasn’t I told this could of happened at the time of purchase? These are shoes purchased in Toronto and needs to go to Mississauga.. unacceptable and really Embarrassing for Sportchek, YOU NEED TO BE MORE HONEST and not just grab the CASH not every purchase is the same and the CONSUMER should be told and given options - CanadaPost is awful 90mins average to get a live person to read me a statement... SportChek + Canada Post have completely changed my perspective and will be avoided at all costs - I want to pick them up NO OPTION, I want a refund only when They arrive I can return them.. ABSOLUTELY. BEYOND DISAPPOINTED”

Helpful Report

Posted 4 years ago

“Horrible!!!! Ordered 3wks ago it says 5-7 business day to be delivered i still got nothing!!!!”

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Posted 4 years ago

“Horrible shipping process - failed to use my complete address on the labels and courier agents had to return my items that I bought on sale. Called and emailed several times for them to correct the labels when I received the shipment notification but nothing. Then had to call several times for them to process refund. Did not refund all returned items and now chasing them again.”

Helpful Report

Posted 4 years ago

“no customer service to help with lost package, been over 3 months, why are u guys posting advertisements but you cant even help your own customers”

Helpful Report

Posted 4 years ago

“Ordered the first bike on May 20 and it was delivered in 5 days. Ordered the second one on May 27 and it's still in "Ready to go" status. I contacted UPS and they said that Sportchek should also schedule an order pickup which they most likely never did. So Sportchek provides UPS tracking number and reports that order was shipped, but it's not true. They didn't proceed any further than just creating a shipping label.”

Helpful Report

Posted 4 years ago

“The worst online purchase experience. This is the worst management of Sport Check who is not able to deliver product (not even able to start shipment from warehouse) after 3 weeks of order placement. I purchased bike on May 22 but the product is not pick up from their warehouse. UPS tracking shows that shipment is ready to pick up ????? Sport Check, why do you give business with UPS which is not able to pick up your product 3 weeks? Why your customer services employees are not able to help? Better close your store.”

Helpful Report

Posted 4 years ago

“I ordered some jerseys from sports check in may and got message from the postal office and this is waht they said "Our investigation into your request indicates that no scan has been uploaded to the Canada Post tracking system to indicate delivery of your item." Any further action must be initiated by the sender of the item" I am contacting the ombudsmand”

Helpful Report

Posted 4 years ago

“Ordered two bikes on May 26th, no updates on our UPS tracking since. Live agent nowhere to be found. Looks like sportchek are scamming people and will file bankruptcy real soon. Don’t buy here, I wish I had check reviews like this. It’s so sad as we spent 1,200$ to get two bikes. Will never ever spend my money with them again. Karma is coming to you and your staff who don’t do a good job or don’t want to do their jobs. Shame on you Sportchek! Shame on you!!”

Helpful Report

Posted 4 years ago

“Never try to buy anything online. Maybe never get that and sport check didn’t know where is your stuff just you have to wait for couple months for nothing.”

Helpful Report

Posted 4 years ago

“purchased a 2020 GT Aggressor Comp bike. (649.99 +tax). I have a strong understanding of bikes and maintenance. the bike i received has a good bike frame, however all its attachments are cheap parts and/or defective. I am not sure what they did in terms of service but i had to redo it myself (considering their service, i was not going to take it back to the same location). the disc brakes were dragging, improperly placed and not tuned, I fixed it. The pedals are plastic and cheap in quality. they were not properly installed and one was seized. i fixed it and replaced them with my own metal petals. many of the main areas that require grease or lubricant were dry and not properly serviced. there were even bolts that were not tightened. the front and rear derailleur were out of place and the gears were not tuned. i fixed all that. the chain broke during the first hour of riding. i fixed it myself, and found the 2 reasons why this happened. the chain its self is a cheap standard chain, it is also too large for the bike and was not properly fitted. also the rear derailleur is a cheap defective knockoff, the the inner spring was out (that is not supposed to happen). every location (approx 6) within reason was unable to service my bike. they all made excuses, basically telling me to go to other locations. or making excuses such as "we don't have the part" (your supposed to order the part or get it from another location) also was told it would take months for them to fix it, or they are full, or didn't cover some things like the chain (i do not need the chain replaced for another cheap chain, it is too long and needs to be re-linked shorter) keep in mind i purchased this bike a week ago. this has been by far the most horrible experience i have ever had in regards of customer service. there employees that are not doing their job and making every excuse to not do their job. I can see your not busy, your on your phone searching Instagram and trying to pawn my bike of to another location, and other bike service employees are in the back chilling and chatting also. go to another location, another person doing the same thing. these issues on a $700 bike, if i had bought a cheap $200 china bike from Canadian tire or Walmart, i would not have any of these issues. i am contacting head office tomorrow to see what i can do, i left my bike at a Sport Chek for service because i cannot keep going location to location for the same story, for a bike ive had for a week. the attendant told me it would take 2 months...maybe three. i am beyond upset and frustrated, the warranty needs to be honored, please promptly;; A) Provide full service on the bike and replace the defective pieces professionally. B) (If the bike is defective) Provide a new one which has been fully and professionally serviced. C) Provide a full refund.”

Helpful Report

Posted 4 years ago

“Ordered a bike three weeks ago. Website said 5-7 days. Still no bike, no update on shipping. No way of contacting sportchek. Of course they charged my credit card however. I will be charging them back via my credit card and encourage others to do the same. They've had three months to figure out COVID19”

Helpful Report

Posted 4 years ago

“SCAMMERS! I ordered $200 worth of rollerblades and they have yet to ship them anywhere. The order status says shipped but ups has not received them yet and I can’t get ahold of anyone! I’ve tried email, on the phone and tried calling Corporate head office! This is crazy!”

Helpful Report

Posted 4 years ago

“I ordered two pairs of matching roller blades for me and my daughter for her 8th birthday. The package never made it to the destination which was a UPS drop off centre. As in the picture was to be delivered may 13 then may 14 then may 15 requested to leave at UPS drop off. UPS never dropped the package and had it sent back to Ontario I spent 5 hours on the phone with UPS who assured me it wouldn’t get sent back it was error on their end. Then it got sent back anyways. I left and email request with sportcheck to get back to me and tried calling everyday for a week before I could get someone in the phone. Finally when I did I was told nothing they can do and I asked to speak to a supervisor at which point I was put on hold for 15 minutes only to be hung up on. I was told I need to reorder but the product is not out of stock. However they did tell me if hasn’t been processed as a return yet so they still have it but can not get it back to me it just goes back into inventory. So now here we are a month almost later and my little girl hasn’t got her birthday present, cause covid wasn’t enough sport check had to help out to ruin the poor girls birthday. Now it’s the beginning of June and rollerblades are sold out everywhere. I will never shop here again.”

Sport Chek 1 star review on 1st June 2020

Helpful Report

Posted 4 years ago

Sport Chek is rated 1.6 based on 501 reviews