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Sport Chek Reviews

1.6 Rating 483 Reviews
14 %
of reviewers recommend Sport Chek
1.6
Based on 483 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 28%
Accurate And Undamaged Orders
Greater than 68%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Sport Chek 1 star review on 19th August 2024
Zhuyun Ai
Sport Chek 1 star review on 5th December 2022
Anonymous
Sport Chek 1 star review on 16th August 2022
Wendy
Sport Chek 1 star review on 21st March 2022
Janet
Sport Chek 1 star review on 8th November 2021
Johnny 1312
Sport Chek 1 star review on 8th November 2021
Johnny 1312
Sport Chek 1 star review on 13th September 2021
Sarabjit Kaur
11
Anonymous
Anonymous  // 01/01/2019
Easy to navigate website. We used curbside pickup and order was ready within the hour. Very pleased with whole process and would recommend.
Helpful Report
Posted 4 years ago
Disgraceful customer service. Ordered a bike for my son on May 25 and received an email with a UPS tracking number on May 28. The tracking information stated "label created". Nothing has happened since then - no updated shipping information and no goods. I cannot call Sportchek because they aren't answering their customer service number. I called UPS and they said that the bike has not left the Sportchek warehouse and I have to take it up with Sportchek. Because Sportchek don't answer any calls I was forced to go into one of their stores to follow up. A very helpful customer service person in their store informed me that there was nothing they could do because on-line orders are managed separately and I that I needed to send an email to a specific email address to cancel the order and obtain a refund. Last Tuesday June 9 I sent an email to Sportchek and as of this morning June 16, despite a subsequent follow up email I had not received any response. After another email sent this morning they finally responded and stated that they cannot provide a refund because the package was with the carrier and they tried to throw UPS under the bus by saying UPS were several weeks behind with their deliveries - which is completely untrue. The problem now is that they don't know where the order is and would rather blame the carrier than actually try and fix the problem. So 3 weeks after ordering I am down $500, have no bike and no way of knowing if I'll ever receive it and no means of getting my money back. Such a terrible experience. DO NOT EVER ORDER ANYTHING FROM SPORTCHEK.
Helpful Report
Posted 4 years ago
I can't even get ahold of them on the phone wtf? IDEK how people are getting ahold of them in other reviews. THEY canceled my order NOT ME and I cannot seem to get my money. what is going on??????
Helpful Report
Posted 4 years ago
Order is now 9 days late. They offered to start an investigation which could take up to 3 weeks. My goodness it will be fall before I get the bike I ordered. They simply don't care and are quick to blame the carrier rather than try and resolve in a timely manner. Last time I shop at any of their stores including Canadian Tire.
Helpful Report
Posted 4 years ago
I ordered a bike on may 23 supposed to be delivered 5-7 business days . I haven’t received it to this day. I spoke with customer service and the person I spoke with he didn’t know where my order is he recommended that I should wait another 5-7 business days while he investigated the situation. Wtf
Helpful Report
Posted 4 years ago
I ordered a pair of Shoes on May 23rd. These were a gift for my child birthday on June 9th. I called in and was told Canada post has had them since May 26th and it was on them now. I’ve called Canada post multiple times and was read the “Covid19” generic statement over the phone. They could not give me date or reason all I got was call back if you do t have them on June 29th???????? Seriously why as a consumer wasn’t I told this could of happened at the time of purchase? These are shoes purchased in Toronto and needs to go to Mississauga.. unacceptable and really Embarrassing for Sportchek, YOU NEED TO BE MORE HONEST and not just grab the CASH not every purchase is the same and the CONSUMER should be told and given options - CanadaPost is awful 90mins average to get a live person to read me a statement... SportChek + Canada Post have completely changed my perspective and will be avoided at all costs - I want to pick them up NO OPTION, I want a refund only when They arrive I can return them.. ABSOLUTELY. BEYOND DISAPPOINTED
Helpful Report
Posted 4 years ago
Painfully informing that return process is horrible. On return form there a address is mentioned, but they don't accept returns and advise to go to SC location. At locations queue for buying and return is same. Every location I went there are Long queues with times more than 45 mins. And irony is after waiting for an hour all standing in queue, 80% are time wasters. Don't buy zilch but actual customer suffers. Called designated courier for return and charges are exhorbitant. This is the very first time dealt with SC, and such experience of return makes me two minded to never buy at SC Especially online. There is no consideration of age, people having difficulty to stand in scorching heat. I have given business and have to go through this torture. I order so much stuff online from other companies and very happy with their return policy. Thanks. Had a torturing experience and hope one learns from this experience.
Helpful Report
Posted 4 years ago
Horrible!!!! Ordered 3wks ago it says 5-7 business day to be delivered i still got nothing!!!!
Helpful Report
Posted 4 years ago
Horrible shipping process - failed to use my complete address on the labels and courier agents had to return my items that I bought on sale. Called and emailed several times for them to correct the labels when I received the shipment notification but nothing. Then had to call several times for them to process refund. Did not refund all returned items and now chasing them again.
Helpful Report
Posted 4 years ago
no customer service to help with lost package, been over 3 months, why are u guys posting advertisements but you cant even help your own customers
Helpful Report
Posted 4 years ago
Ordered the first bike on May 20 and it was delivered in 5 days. Ordered the second one on May 27 and it's still in "Ready to go" status. I contacted UPS and they said that Sportchek should also schedule an order pickup which they most likely never did. So Sportchek provides UPS tracking number and reports that order was shipped, but it's not true. They didn't proceed any further than just creating a shipping label.
Helpful Report
Posted 4 years ago
The worst online purchase experience. This is the worst management of Sport Check who is not able to deliver product (not even able to start shipment from warehouse) after 3 weeks of order placement. I purchased bike on May 22 but the product is not pick up from their warehouse. UPS tracking shows that shipment is ready to pick up ????? Sport Check, why do you give business with UPS which is not able to pick up your product 3 weeks? Why your customer services employees are not able to help? Better close your store.
Helpful Report
Posted 4 years ago
I ordered some jerseys from sports check in may and got message from the postal office and this is waht they said "Our investigation into your request indicates that no scan has been uploaded to the Canada Post tracking system to indicate delivery of your item." Any further action must be initiated by the sender of the item" I am contacting the ombudsmand
Helpful Report
Posted 4 years ago
Ordered two bikes on May 26th, no updates on our UPS tracking since. Live agent nowhere to be found. Looks like sportchek are scamming people and will file bankruptcy real soon. Don’t buy here, I wish I had check reviews like this. It’s so sad as we spent 1,200$ to get two bikes. Will never ever spend my money with them again. Karma is coming to you and your staff who don’t do a good job or don’t want to do their jobs. Shame on you Sportchek! Shame on you!!
Helpful Report
Posted 4 years ago
Never try to buy anything online. Maybe never get that and sport check didn’t know where is your stuff just you have to wait for couple months for nothing.
Helpful Report
Posted 4 years ago
purchased a 2020 GT Aggressor Comp bike. (649.99 +tax). I have a strong understanding of bikes and maintenance. the bike i received has a good bike frame, however all its attachments are cheap parts and/or defective. I am not sure what they did in terms of service but i had to redo it myself (considering their service, i was not going to take it back to the same location). the disc brakes were dragging, improperly placed and not tuned, I fixed it. The pedals are plastic and cheap in quality. they were not properly installed and one was seized. i fixed it and replaced them with my own metal petals. many of the main areas that require grease or lubricant were dry and not properly serviced. there were even bolts that were not tightened. the front and rear derailleur were out of place and the gears were not tuned. i fixed all that. the chain broke during the first hour of riding. i fixed it myself, and found the 2 reasons why this happened. the chain its self is a cheap standard chain, it is also too large for the bike and was not properly fitted. also the rear derailleur is a cheap defective knockoff, the the inner spring was out (that is not supposed to happen). every location (approx 6) within reason was unable to service my bike. they all made excuses, basically telling me to go to other locations. or making excuses such as "we don't have the part" (your supposed to order the part or get it from another location) also was told it would take months for them to fix it, or they are full, or didn't cover some things like the chain (i do not need the chain replaced for another cheap chain, it is too long and needs to be re-linked shorter) keep in mind i purchased this bike a week ago. this has been by far the most horrible experience i have ever had in regards of customer service. there employees that are not doing their job and making every excuse to not do their job. I can see your not busy, your on your phone searching Instagram and trying to pawn my bike of to another location, and other bike service employees are in the back chilling and chatting also. go to another location, another person doing the same thing. these issues on a $700 bike, if i had bought a cheap $200 china bike from Canadian tire or Walmart, i would not have any of these issues. i am contacting head office tomorrow to see what i can do, i left my bike at a Sport Chek for service because i cannot keep going location to location for the same story, for a bike ive had for a week. the attendant told me it would take 2 months...maybe three. i am beyond upset and frustrated, the warranty needs to be honored, please promptly;; A) Provide full service on the bike and replace the defective pieces professionally. B) (If the bike is defective) Provide a new one which has been fully and professionally serviced. C) Provide a full refund.
Helpful Report
Posted 4 years ago
Ordered a bike three weeks ago. Website said 5-7 days. Still no bike, no update on shipping. No way of contacting sportchek. Of course they charged my credit card however. I will be charging them back via my credit card and encourage others to do the same. They've had three months to figure out COVID19
Helpful Report
Posted 4 years ago
SCAMMERS! I ordered $200 worth of rollerblades and they have yet to ship them anywhere. The order status says shipped but ups has not received them yet and I can’t get ahold of anyone! I’ve tried email, on the phone and tried calling Corporate head office! This is crazy!
Helpful Report
Posted 4 years ago
I ordered two pairs of matching roller blades for me and my daughter for her 8th birthday. The package never made it to the destination which was a UPS drop off centre. As in the picture was to be delivered may 13 then may 14 then may 15 requested to leave at UPS drop off. UPS never dropped the package and had it sent back to Ontario I spent 5 hours on the phone with UPS who assured me it wouldn’t get sent back it was error on their end. Then it got sent back anyways. I left and email request with sportcheck to get back to me and tried calling everyday for a week before I could get someone in the phone. Finally when I did I was told nothing they can do and I asked to speak to a supervisor at which point I was put on hold for 15 minutes only to be hung up on. I was told I need to reorder but the product is not out of stock. However they did tell me if hasn’t been processed as a return yet so they still have it but can not get it back to me it just goes back into inventory. So now here we are a month almost later and my little girl hasn’t got her birthday present, cause covid wasn’t enough sport check had to help out to ruin the poor girls birthday. Now it’s the beginning of June and rollerblades are sold out everywhere. I will never shop here again.
Sport Chek 1 star review on 1st June 2020 Sport Chek 1 star review on 1st June 2020 Sport Chek 1 star review on 1st June 2020 Sport Chek 1 star review on 1st June 2020
Helpful Report
Posted 4 years ago
I ordered a $340 watch nearly 2 weeks ago. Tracking has said “electronic shipping label has been submitted”since May 19th! When I called they made a case file and now they’re telling me it was picked up by Canada post but Canada post hasn’t scanned it ...that sounds totally stupid to me...doesnt Canada post scan when they pick it up!? When I asked the inpatient customer service rep, if it’s possible this could be lost, he said “yes” ...I’m basically waiting till who knows when to possibly find out it either never shipped or it was lost!
Helpful Report
Posted 4 years ago
Sport Chek is rated 1.6 based on 483 reviews