Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,327 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,327 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 4 star review on 26th November 2024

524

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“𝘔𝘺 𝘸𝘪𝘧𝘦 𝘸𝘢𝘴 𝘴𝘩𝘰𝘸𝘪𝘯𝘨 𝘮𝘦 𝘢 𝘱𝘪𝘤𝘵𝘶𝘳𝘦 𝘴𝘩𝘦 𝘵𝘰𝘰𝘬 𝘰𝘯 𝘩𝘦𝘳 𝘣𝘪𝘳𝘵𝘩𝘥𝘢𝘺, 𝘞𝘩𝘦𝘯 𝘐 𝘵𝘳𝘪𝘦𝘥 𝘵𝘰 𝘴𝘤𝘳𝘰𝘭𝘭 𝘵𝘰 𝘵𝘩𝘦 𝘯𝘦𝘹𝘵 𝘱𝘪𝘤𝘵𝘶𝘳𝘦, 𝘴𝘩𝘦 𝘪𝘮𝘮𝘦𝘥𝘪𝘢𝘵𝘦𝘭𝘺 𝘵𝘰𝘰𝘬 𝘵𝘩𝘦 𝘱𝘩𝘰𝘯𝘦 𝘢𝘸𝘢𝘺 𝘧𝘳𝘰𝘮 𝘮𝘦. 𝘐 𝘢𝘴𝘬𝘦𝘥 𝘩𝘦𝘳 𝘸𝘩𝘺 𝘴𝘩𝘦 𝘣𝘦𝘩𝘢𝘷𝘦𝘥 𝘵𝘩𝘢𝘵 𝘸𝘢𝘺, 𝘣𝘶𝘵 𝘴𝘩𝘦 𝘴𝘢𝘪𝘥 𝘪𝘵 𝘸𝘢𝘴 𝘯𝘰𝘵𝘩𝘪𝘯𝘨. 𝘐 𝘸𝘢𝘴𝘯'𝘵 𝘤𝘰𝘯𝘷𝘪𝘯𝘤𝘦𝘥. 𝘐 𝘤𝘰𝘯𝘵𝘢𝘤𝘵𝘦𝘥 𝘢 𝘩𝘢𝘤𝘬𝘦𝘳 𝘵𝘩𝘳𝘰𝘶𝘨𝘩 𝘳𝘦𝘤𝘰𝘮𝘮𝘦𝘯𝘥𝘢𝘵𝘪𝘰𝘯 𝘧𝘳𝘰𝘮 𝘢 𝘧𝘳𝘪𝘦𝘯𝘥 𝘸𝘩𝘰 𝘩𝘢𝘥 𝘱𝘳𝘦𝘷𝘪𝘰𝘶𝘴𝘭𝘺 𝘩𝘦𝘭𝘱𝘦𝘥 𝘸𝘪𝘵𝘩 𝘩𝘪𝘴 𝘤𝘳𝘦𝘥𝘪𝘵 𝘴𝘤𝘰𝘳𝘦 𝘢𝘯𝘥 𝘸𝘢𝘴 𝘢𝘭𝘴𝘰 𝘴𝘬𝘪𝘭𝘭𝘦𝘥 𝘢𝘵 𝘣𝘳𝘦𝘢𝘬𝘪𝘯𝘨 𝘪𝘯𝘵𝘰 𝘤𝘦𝘭𝘭 𝘱𝘩𝘰𝘯𝘦𝘴. 𝘐 𝘦𝘮𝘢𝘪𝘭𝘦𝘥 𝘩𝘪𝘮, 𝘢𝘯𝘥 𝘩𝘦 𝘳𝘦𝘴𝘱𝘰𝘯𝘥𝘦𝘥 𝘳𝘪𝘨𝘩𝘵 𝘢𝘸𝘢𝘺. 𝘞𝘪𝘵𝘩𝘪𝘯 6 𝘩𝘰𝘶𝘳𝘴, 𝘩𝘦 𝘨𝘢𝘷𝘦 𝘮𝘦 𝘢𝘤𝘤𝘦𝘴𝘴 𝘵𝘰 𝘩𝘦𝘳 𝘞𝘩𝘢𝘵𝘴𝘈𝘱𝘱 𝘮𝘦𝘴𝘴𝘢𝘨𝘦𝘴, 𝘵𝘦𝘹𝘵 𝘮𝘦𝘴𝘴𝘢𝘨𝘦𝘴, 𝘢𝘯𝘥 𝘢𝘭𝘭 𝘩𝘦𝘳 𝘴𝘰𝘤𝘪𝘢𝘭 𝘮𝘦𝘥𝘪𝘢 𝘱𝘳𝘰𝘧𝘪𝘭𝘦𝘴. 𝘐 𝘥𝘪𝘴𝘤𝘰𝘷𝘦𝘳𝘦𝘥 𝘵𝘩𝘢𝘵 𝘴𝘩𝘦 𝘩𝘢𝘥 𝘱𝘪𝘤𝘵𝘶𝘳𝘦𝘴 𝘰𝘧 𝘩𝘦𝘳 𝘦𝘹 𝘰𝘯 𝘩𝘦𝘳 𝘱𝘩𝘰𝘯𝘦 𝘢𝘯𝘥 𝘸𝘢𝘴 𝘴𝘵𝘪𝘭𝘭 𝘪𝘯 𝘤𝘰𝘯𝘵𝘢𝘤𝘵 𝘸𝘪𝘵𝘩 𝘩𝘪𝘮. 𝘚𝘩𝘦 𝘩𝘢𝘥 𝘣𝘦𝘦𝘯 𝘩𝘪𝘥𝘪𝘯𝘨 𝘵𝘩𝘪𝘴 𝘧𝘳𝘰𝘮 𝘮𝘦. 𝘐 𝘸𝘢𝘯𝘵 𝘵𝘰 𝘦𝘹𝘱𝘳𝘦𝘴𝘴 𝘮𝘺 𝘨𝘳𝘢𝘵𝘪𝘵𝘶𝘥𝘦 𝘵𝘰 𝘏𝘈𝘊𝘒𝘐𝘕𝘎𝘗𝘙𝘖𝘛𝘌𝘈𝘔 𝘧𝘰𝘳 𝘩𝘪𝘴 𝘢𝘴𝘴𝘪𝘴𝘵𝘢𝘯𝘤𝘦. 𝘐𝘧 𝘺𝘰𝘶 𝘯𝘦𝘦𝘥 𝘴𝘪𝘮𝘪𝘭𝘢𝘳 𝘩𝘦𝘭𝘱, 𝘤𝘰𝘯𝘵𝘢𝘤𝘵 𝘩𝘪𝘮 𝘢𝘵 𝐇𝐀𝐂𝐊𝐈𝐍𝐆𝐏𝐑𝐎𝐓𝐄𝐀𝐌𝟎𝟎𝟏@ 𝐆𝐌𝐀𝐈𝐋. 𝐂𝐎𝐌 𝘖𝘳 𝐖𝐞𝐛𝐬𝐢𝐭𝐞: 𝐰𝐰𝐰.𝐡𝐚𝐜𝐤𝐢𝐧𝐠𝐩𝐫𝐨𝐭𝐞𝐚𝐦.𝐭𝐨𝐩 𝘰𝘳 𝐖𝐡𝐚𝐭𝐬𝐚𝐩𝐩 𝐨𝐧𝐥𝐲 +𝟒𝟒 𝟕𝟓𝟐𝟔 𝟏𝟖𝟕𝟑𝟕𝟕 𝘰𝘳 𝐓𝐞𝐥𝐞𝐠𝐫𝐚𝐦: @𝐡𝐚𝐜𝐤𝐢𝐧𝐠𝐩𝐫𝐨𝐭𝐞𝐚𝐦𝐛𝐞𝐬𝐭𝟎𝟎𝟏”

Helpful Report

Posted 5 months ago

“I bought some shoes, and was sent a coat! I've tried to resolve this for two weeks now but not getting any useful response. The customer service is one of the worst I've seen all my life! It's totally frustrating.”

Helpful Report

Posted 5 months ago

“The customer service was excellent. Emma in the Newcastle store stopped what she was doing and took the time to make sure I what I purchased was the correct size and advised me on promotion savings. She was very helpful and friendly.”

Helpful Report

Posted 5 months ago

“I want to warn other people about Sports Direct practices.... I have ordered two items which unfortunately I had to return. I got refunded for one item only. After waiting patiently for two weeks I have decided to contact customer service to ask about the second part of my refund (almost £60....) After investigating the case they contacted me again saying that I DIDN'T RETURN the shoes so they cannot refund the money.... Absolutely unacceptable. So now, I have got no shoes and no money... Be aware!!! They're just stealing people's money!!!! Not even interested in resolving the problem!!! After multiple complaints all I got back was "sorry for inconvenience".... Worst company ever!!!”

Helpful Report

Posted 5 months ago

“On 04.05.24 purchased Adidas Run Falcon for my son. After two weeks noticed that rubber peeling up from the toe and took them back to the store as for me it is manufactures fault. I have been advised by sportsdirect staff that they cannot exchange them due to wear and tear. Just over two weeks old Adidas trainers start falling apart- wear and tear? They also mentioned that I could be because our son wearing them to PE, I wasn't aware that we cannot wear them at all, especially to PE. I was under impression that trainers made for training. I cannot afford buy Adidas trainers worth £42.50 every 2-3 weeks, but sportsdirect team couldn't be of help at all. I have been also advised to contact Adidas, but I bought this pair from Sportsdirect, not Adidas store. On top of that, the reason why we choose exactly this make and model, as our son already had them last year and we just wanted to get one size bigger as his feet still growing. Well done Sportsdirect! An update: I contacted Adidas directly and they told me that this has to be dealt by Sportdirects as this product was sold by them. Adidas cannot be of help with 3rd parties. I had a pleasure contacting Sportsdirect via email - also quite interesting experience. I have asked several questions and none of them were answered. All the time advising me to try take them back to the store. To TRY - this is the keyword. Seems like I have to seek for legal advice.”

Helpful Report

Posted 6 months ago

“Quotex is the best investment platform and I like it . Many people work here with trusted.I working with quotex platform for a long time. Quotex payment and deposit method is very fast.And the support system is Very fast.”

Helpful Report

Posted 6 months ago

“There literally a scam!!! If your not happy with your item you will have to pay for the return and wait weeks for a response if your lucky. Still waiting for a refund… no customer service contact number no support team to help.. JOKE”

Helpful Report

Posted 6 months ago

“all items too big...Delivery/refunds too expensive...says it all about the company having to use this cunning method to make money on customers...shopped around and found the very same items cheaper with free delivery and refunds...will never order again”

Helpful Report

Posted 7 months ago

“AVOID AVOID. Never again!!! It has been a truly diabolical online refunds experience and I'll never spend my money at SD ever again. I was sent an incorrect item that I didn't order that I still cannot return. The return codes I have been given don't work. Customer Service just close down the chat after they send me the same steps over and over again. No phone number to call. I can't get any help from any part of this organisation. Absolutely awful, the worst I've ever experienced”

Helpful Report

Posted 7 months ago

“Terrible experience, overcharged me 32 euro and after a week of them asking for my order number repeatedly,they said yes you were charged 252 euros for 215 euros but it's out of their hands 😱😱😱 That's what I get for shopping in a shop that sells cheap knockoffs that stand out a mile. Shopping should be a pleasure,but not with theses guy. Go to a real sports shop and stay off line,at least you can go back. Attitude was disgusting. Don't bother with you last word excuses that we can answer back. Keep the money,and your goods were rubbish,I gave them away, they would only remind me of dealing with yous😱😱😱”

Helpful Report

Posted 7 months ago

“Terrible company. Delivery address pulled through was incorrect, noticed the error in seconds and contacted them straight away. They stated once order is placed they do not make amendments. It is their system error but I am not out of pocket for a brand new pair of trainers”

Helpful Report

Posted 7 months ago

“I placed an online order including a top in size 16. They had a system error which meant they sent out a 20-22. I contacted them and they wouldn’t send a free returns label or send out the item id actually paid for as the order confirmation said 20-22, however in my online account it clearly showed the size 16. As I didn’t want to pay to return the wrong item, I had to go into a store and could then only get a credit note, even though it was their fault. I tried ordering it again, incurring another delivery charge & again the same system error. Customer service said they couldn’t amend an order already placed, though that’s what their system had done to both my orders. Over 20 messages from me about the 2 orders, in the end I cancelled the second order rather than go through the cycle of having to return at my expense the faulty item due to their system error. Totally useless, don’t understand the issues, inconsistencies between staff members as to what they can and can’t do, had to keep re-iterating the issues. Not goodwill voucher given. Huge waste of time & money.”

Helpful Report

Posted 7 months ago

“I received package with one missing item and they do not won't to make a refund!”

Helpful Report

Posted 8 months ago

“Purchased an item but the size 12 fits more like a size 10. Therefore, I need to return it. It was £4.99 for delivery and now I'm expected to pay another £4.99 to return it. Even with Evri service which is usually free, it's £4.99. For this reason, under no circumstances would I order from Sports Direct again.”

Helpful Report

Posted 8 months ago

“Never received my trainers 4 years on and never had my money back”

Helpful Report

Posted 8 months ago

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Helpful Report

Posted 8 months ago

“The delivery faster than expected Price range not bad, but according to quality which could be better. Some discounts really good. Not bad as a total”

Helpful Report

Posted 8 months ago

“The answer is always no if you have an issue with Sports Direct. They charge £4.99 for postage, £4.99 for returns and provide terrible customer service”

Helpful Report

Posted 8 months ago

“Terrible customer service if something goes wrong. I bought two hockey sticks online. After a few weeks a large chunk fell off one of the sticks, then 4 weeks later it just snapped in half (during a friendly game between 9 year olds). I could see that the wood running through the centre of the stick was rotten. So I contacted customer services to report the stick as faulty. They told me there was nothing they could do as the purchase date was more than 28 days ago! Sports Direct - is it really acceptable to sell a rotten hockey stick and tell me that you don't need to offer a refund because the stick lasted just more than 28 days??? This is terrible customer service and a complete lack of disregard for the customers experience. The reason given for no refund was. "Your item falls outside of the return period. Please know that exceptions to the return policy are typically challenging to make" Since my purchase another customer has reviewed the item and written that theirs has snapped in half. There is clearly a faulty batch, for which Sports Direct are refusing to take reponsibility for.”

Helpful Report

Posted 8 months ago

“The package was lost. The delivery company did send me a message that they apologize. But SportsDirect refuses to refund.”

Helpful Report

Posted 9 months ago

Sports Direct is rated 3.7 based on 746,327 reviews